Valley View Retirement Center

Allegation investigated: Resident is not accorded rights to refuse medications. Staff do not ensure residents health care needs are being met.

Licensing Program Analyst (LPA) Sandra Urena conducted an initial unannounced visit to investigate the allegations listed above. The LPA was greeted by the facility staff, and the LPA explained the reason for the visit. The staff contacted the Administrator Judith Montoya on the phone, and the LPA explained the reason for the visit. The Administrator was unable to come to the facility and asked the designated facility staff to provide the LPA with the requested records, and the LPA interviewed the Administrator on the phone. LPA Urena, along with the staff, toured the physical plant areas inside and outside to ensure there are no health and safety hazards and that the facility is in compliance with Title 22 Regulations. LPA Urena interviewed the Administrator at approximately 11:37 a.m., staff at approximately 11:55 a.m. and requested records pertinent to the investigation. Additionally, the LPA interviewed R1’s Social Worker with the Veteran’s Administration Office at approximately 12the state’s words, verbatim · CDSS document, Dec 4, 2025 · control 29-AS-20251124085928

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Staff neglected a resident resulting in hypothermia.

Licensing Program Analyst (LPA) Sandra Urena arrived unannounced at the facility to conduct a subsequent visit to investigate the allegation listed above. The LPA met with the Administrator Judith Montoya and informed them of the reason for the visit. The LPA and the Administrator toured the physical plant areas inside and outside to ensure there are no health and safety hazards, and facility is in compliance with Title 22 Regulations. During today’s visit, the LPA checked for temperature readings recorded on the temperature thermostats found throughout the hallways of the facility and in a random selection of rooms located on the first and second floor of the facility. Temperatures were observed to be within the allowed temperatures based on regulations. On 06/23/2025, Licensing Program Analyst (LPA) Trevor Byrne conducted an unannounced complaint investigation visit at the facility. Continues on LIC 9099C... Unsubstantiatedthe state’s words, verbatim · CDSS document, Jul 24, 2025 · control 29-AS-20250616161248

Allegation investigated: Staff did not prevent resident from contracting scabies at the facility

Licensing Program Analyst (LPA) Trevor Byrne conducted an unannounced complaint investigation visit at the facility at 10:31 AM. LPA met with facility Administrator Judith Montoya entrance interview was conducted and the reason for the visit was explained. During today’s visit LPA conducted a physical plant tour, reviewed one (1) resident file, and conducted interviews with the Administrator, three (3) witnesses, and seven (7) residents between 10:35 AM and 02:15 PM. Continued on LIC-9099C Unsubstantiatedthe state’s words, verbatim · CDSS document, Jun 23, 2025 · control 29-AS-20250616161248

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Personal Rights. Facility staff did not assist resident with showering as needed.

Licensing Program Analyst (LPA) Sandra Urena conducted a subsequent unannounced visit to deliver findings for the allegations listed above. The LPA arrived at the facility and met with Administrator Judith Montoya and explained the reason for the visit. On 06/26/2024, Licensing Program Analyst (LPA) Brian Balisi conducted an unannounced complaint visit for the allegations listed above. Upon arrival LPA met with staff and explained reason for the visit. Administrator Judith Montoya arrived shortly after. At approximately 09:45am, LPA conducted physical plant, interviewed staff and reviewed and obtained copies of pertinent documentation relevant to the investigation. Continues on LIC 9099C… Unsubstantiatedthe state’s words, verbatim · CDSS document, Sep 27, 2024 · control 29-AS-20240624163635

Allegation investigated: Staff do not prevent resident from being harassed by other resident(s). Staff do not ensure that resident's personal possessions are safeguarded.

Licensing Program Analyst (LPA) Sandra Urena conducted a subsequent unannounced visit to investigate the allegations listed above. The LPA arrived at the facility and met with Judith Montoya and explained the reason for the visit. On 06/06/2024, Licensing Program Analyst (LPA) Sandra Urena conducted an initial unannounced visit to investigate the allegations listed above. The LPA arrived and met with Med Tech-Supervisor Rosalba Monarrez and explained the reason for the visit. The Administrator Judith Montoya, arrive after at approximately 1:40p.m. and the LPA explained the reason for the visit. LPA Urena interviewed staff, residents, and the administrator between 12:30 p.m. and 2:30p.m. The LPA requested documents pertinent to the investigation. Continues on LIC9099C... Unsubstantiatedthe state’s words, verbatim · CDSS document, Sep 12, 2024 · control 29-AS-20240604100921

Allegation investigated: Failure to observe resident Failture to seek timely medical attention

Licensing Program Analyst (LPA) Brian Balisi conducted an unannounced subsequent complaint visit at the facility today to deliver findings. LPA met with the Administrator and explained the reason for the visit. During the initial visit on 6/21/2022, between 12:30 p.m. and 4:40 p.m., LPA Peraldi conducted a facility tour and reviewed records and obtained copies of pertinent documents. The LPA also conducted interviews with the Administrator, residents, and staff. On 06/11/2024, the LPA conducted a file review of Resident #1 (R1’s) documents such as but not limited to, admission agreement, and medical records. Regarding the allegations: Failure to observe resident. Failure to seek timely medical attention. It was alleged that the facility did not properly observe Resident #1’s (R1’s) condition and failed to seek timely medical attention by not following up on R1’s doctor’s appointments and lab work and not communicating with R1’s responsible party. Substantiatedthe state’s words, verbatim · CDSS document, Jun 26, 2024 · control 29-NP-20220613164253

Allegation investigated: Facility staff lock(ed) resident outside of the facility. Resident is not being accorded dignity in their personal relationships with staff.

Licensing Program Analyst (LPA) Emily Peraldi conducted a subsequent visit to this facility today to deliver findings. At 9:30 a.m., the LPA met with the Administrator, Judith Montoya and explained the reason for the visit. During the time of the visit, the Administrator left the facility and authorized staff, Rosalba "Rosie" Monarrez to sign the report. During the initial visit on 03/29/2023 between 8:15 a.m. and 10:30 a.m., LPA Brian Balisi conducted a brief physical plant tour and conducted an interview with Staff #1 (S1) and Resident #1 (R1). During today’s visit, at 9:35 a.m., LPA Peraldi conducted an interview with the Administrator. Between 9:44 a.m. and 2:31 p.m., the LPA conducted interviews seven (7) out of seventy (70) residents and two (2) staff. At 2:35 p.m., the LPA along with S1, conducted a physical plant tour. Continued on LIC 9099-C. Unsubstantiatedthe state’s words, verbatim · CDSS document, Dec 6, 2023 · control 29-AS-20230320151242

Allegation investigated: Facility staff are not ensuring that resident takes their medications while in care.

Licensing Program Analyst (LPA) Emily Peraldi conducted an unannounced 10-day initial complaint visit to this facility. At 9:30 a.m., the LPA met with the Administrator, Judith Montoya and explained the reason for the visit. During the time of the visit, the Administrator left the facility and authorized staff, Rosalba "Rosie" Monarrez to sign the report. At 9:35 a.m., the LPA conducted an interview with the Administrator. At 9:50 a.m., the LPA reviewed records and obtained copies of pertinent documents. Between 9:44 a.m. and 2:31 p.m., the LPA conducted interviews seven (7) out of seventy (70) residents and two (2) staff. At 2:35 p.m., the LPA along with staff, conducted a physical plant tour. Additionally, on 12/01/2023, the LPA conducted an interview with a resident’s therapist. Continued on LIC 9099-C. Unsubstantiatedthe state’s words, verbatim · CDSS document, Dec 6, 2023 · control 29-AS-20231201085402

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.