The Inn at the Terraces

Type of visit: Required - 1 Year

On October 30, 2025, Licensing Program Analyst (LPA) Kayla Adkison, arrived at the facility unannounced to conduct a 1-Year Required Annual Inspection. LPA met with Cliff Keene, Administrator, and explained the purpose of the visit. Administrator license expired 06/2025. Administrator is in the process of renewa and will forward certificate to LPA upon receipt. Resident Service Director, Wendy Anderson (LIC#7022998740) maintains an administrator license which is current and expires in 08/2026. 79 residents and 5 direct care staff were present in the facility during the inspection. LPA and Administrator toured the facility together to ensure health and safety of residents in care. Areas toured include but are not limited to: common areas, four (4) resident bedrooms, kitchen, facility courtyard and exterior pathways, med room, and four resident restrooms. All areas observed were found to be clean and in good repair. LPA observed each bedroom to have the required furnishings, working lights, and windows with screens. Facility has a 2-day perishable and a 7-day non-perishable amount of food. LPA observed a whiteboard in the kitchen area and binder documenting resident's special dietary needs. LPA observed medications to be locked in the med room and inaccessible to residents in care. LPA observed all toxins and cleaning supplies to be locked in housekeeping closets and inaccessible to clients. The facility has a multitude of activities for residents to participate in including crafts, exercise classes. bible study and more. The facility provides residents with a calendar of events/activities for residents to view. LPA observed fire extinguishers which were last inspected in June 2025. The facility's annual fire inspection was completed in October and all smoke and carbon monoxide detectors were found to be in working order. LPA observed a disaster drill log with the last drill recorded in September 2025. The facility is conducting fire drills monthly and additional disaster drills quarterly. LPA observed a complete first aid kit ready for emergency use. In the areas toured no immediate health, safety, or personal rights violations were observed. LPA reviewed a total of six (6) residents' files and five (5) staff files which contained all required documentation. All current staff are fingerprint cleared and associated to the facility. All care staff currently in the facility were CPR/First aid trained. The facility has been properly reporting all special or unusual incidents to Licensing. No deficiencies are being cited as result of this inspection. Exit interview conducted. A copy of this report was provided, via email, to Administrator, Cliff Keene, via email.the state’s words, verbatim · CDSS document, Oct 30, 2025

Type of visit: Case Management - Legal/Non-compliance

On October 30, 2025, Licensing Program Analyst (LPA) Kayla Adkison arrived at the facility unannounced to conduct a Case Management/Legal visit in accordance with the Stipulation and Order effective November 3, 2023 - November 3, 2025. A copy of the Stipulation and Order is posted in a conspicuous place and is available for review upon request. LPA met with the Administrator, Cliff Keene, and was granted access to the facility. During the visit, LPA reviewed the following stipulations of the order: 1. Staff shall be sufficient in number, qualifications, and competency and shall provide additional back up staff to provide the services necessary to meet residents’ needs · During the inspection, LPA observed LIC 500 and staff schedule and found staff to be sufficient in number. LPA observed training that was conducted from May 2025 to October 2025, which was found to be sufficient. 2. Facility shall inform all current and prospective residents and/or responsible parties of the facility’s probationary license by providing to the residents/residents’ responsible party a copy of the stipulation. · LPA observed notification within (5) five of (5) five resident files that they or their responsible party was notified of the stipulation. LPA observed notification of the stipulation for new residents in the admissions agreement. 3. Facility shall ensure that each resident is able to receive three nutritionally well-balanced meals which within 30 days of the effective date of the stipulation shall incorporate the policy of maintaining a Daily Resident Meal Check List into the plan of operations. · LPA observed Daily Resident Meal Check list for the month of October 2025 which is sufficient in ensuring that residents are receiving meals, and staff are regularly checking on residents should they choose not to receive meals. The Daily Resident Meal Check List is in the plan of operations, as required by the stipulation. Report continued on LIC-809C 4. Facility shall submit a written summary of hiring and training practices, including job descriptions to the licensing agency. · LPA has observed hiring and training practices, including job descriptions in the Plan of Operation. 5. Facility staff shall submit any unusual incident reports to the licensing agency by the next working day and a written report to be submitted to the licensing agency within seven days following the date of the incident. · LPA has observed that the facility has been reporting incidents timely and submitting the required information to the licensing agency appropriately. The facility is in compliance with the terms and conditions set forth in the Stipulation Order. No deficiencies were cited as a result of this inspection. This will serve as the final visit of the probationary term. Exit interview conducted and a copy of the report was provided to Administrator, Cliff Keene, via emailthe state’s words, verbatim · CDSS document, Oct 30, 2025

Type of visit: Case Management - Legal/Non-compliance

On May 22, 2025, at 1:00 PM, Licensing Program Analyst (LPA) Kayla Adkison arrived at the facility unannounced to conduct a Case Management/Legal visit in accordance with the Stipulation and Order effective November 3, 2023 - November 3, 2025. A copy of the Stipulation and Order is posted in a conspicuous place and is available for review upon request. LPA met with the Administrator, Cliff Keene and was granted access to the facility. During today's visit, LPA reviewed the following stipulations of the order: 1. Staff shall be sufficient in number, qualifications and competency and shall provide additional back up staff to provide the services necessary to meet residents’ needs · During inspection, LPA observed LIC 500 and staff schedule and found staff to be sufficient in number. LPA observed training that was conducted from December 2024 to May 2025 which was found to be sufficient. 2. Facility shall inform all current and prospective residents and/or responsible parties of the facility’s probationary license by providing to the residents/residents’ responsible party a copy of the stipulation. · LPA observed notification of the stipulation within the resident file that they or their responsible party was notified of the stipulation. LPA observed notification of the stipulation for new residents in the admissions agreement. 3. Facility shall ensure that each resident is able to receive three nutritionally well-balanced meals which within 30 days of the effective date of the stipulation shall incorporate the policy of maintaining a Daily Resident Meal Check List into the plan of operations. · LPA observed Daily Resident Meal Check list for the month of May which is sufficient in ensuring that residents are receiving meals, and staff are checking to ensure that residents are receiving meals if they choose. The Daily Resident Meal Check List is in the plan of operations, as required by the stipulation. 4. Facility shall submit a written summary of hiring and training practices, including job descriptions to the licensing agency. · LPA has observed hiring and training practices, including job descriptions in the Plan of Operation. Report continued on LIC-809C 5. Facility staff shall submit any unusual incident reports to the licensing agency by the next working day and a written report to be submitted to the licensing agency within seven days following the date of the incident. · LPA has observed that the facility has been reporting incidents timely and submitting the required information to the licensing agency appropriately. The facility is in compliance. No deficiencies were cited as a result of this inspection. Exit interview conducted and a copy of the report was provided to Administrator, Cliff Keene.the state’s words, verbatim · CDSS document, May 22, 2025

Type of visit: Collateral

On 01/14/2025, Licensing Program Analysts (LPA) Ivan Avila arrived unannounced at the facility to conduct a collateral visit. LPAs met with Administrator Cliff Keene. During today's visit, LPAs spoke with Administrator regarding an incident not related to this facility. In the areas that were evaluated, no deficiencies were observed at the time of the visit. Exit Interview conducted and a copy of the report was provided to Administrator.the state’s words, verbatim · CDSS document, Jan 14, 2025

Type of visit: Case Management - Legal/Non-compliance

On December 16, 2024 at approximately 08:30 AM, Licensing Program Analyst (LPA) Farhaan Sarangi arrived unannounced at Westmont of Chico-The Inn to conduct a Case Management-Legal/Non-Compliance Inspection in accordance with the Stipulation and Order effective 11/03/2023-11/03/2025. A copy of the Stipulation and Order is posted in a conspicuous place and is available for review upon request. LPA met with the Administrator, Cliff Keene and was granted access into the facility. During the Case Management-Legal/Non-Compliance Inspection, LPA toured the facility with the Administrator. LPA found the facility to be clean with all exits free from obstruction. LPA toured the kitchen and found sufficient perishable and non-perishable foods. LPA observed a Special Diets menu board reflecting names of residents. LPA reviewed the following stipulations of the order: 1. Staff shall be sufficient in number, qualifications and competency and shall provide additional back up staff to provide the services necessary to meet residents’ needs. · During inspection, LPA observed LIC 500 and staff schedule and found staff to be sufficient in number. LPA observed training that was conducted from November which was found to be appropriate and sufficient. 2. Facility shall inform all current and prospective residents and/or responsible parties of the facility’s probationary license by providing to the residents/residents’ responsible party a copy of the stipulation. · LPA observed notification of the stipulation within the resident files that they or their responsible party was notified of the stipulation. LPA observed notification of the stipulation for new residents in the admissions agreement. 3. Facility shall ensure that each resident is able to receive three nutritionally well-balanced meals which within 30 days of the effective date of the stipulation shall incorporate the policy of maintaining a Daily Resident Meal Check List into the plan of operations. · LPA observed Daily Resident Meal Check list for the month of December which is sufficient in ensuring that residents are receiving meals and the staff are checking to ensure that residents are receiving meals if they choose. The Daily Resident Meal Check List is in the plan of operations, as required by the stipulation. (Report continued on LIC 809C) 4. Facility shall submit a written summary of hiring and training practices, including job descriptions to the licensing agency. · LPA has observed hiring and training practices, including job descriptions in the Plan of Operation. 5. Facility staff shall submit any unusual incident reports to the licensing agency by the next working day and a written report to be submitted to the licensing agency within seven days following the date of the incident. · LPA has observed that the facility has been reporting incidents timely and submitting the required information to the licensing agency appropriately. No deficiencies were observed or cited during today's Case Management-Legal/Non-Compliance Inspection. Exit interview conducted and copy of report was signed and given to the Administrator.the state’s words, verbatim · CDSS document, Dec 16, 2024

Type of visit: Case Management - Other

10/15/2024 04:30 PM Licensing Program Analyst Rebecca Knight conducted an unannounced case management visit and met with Wendy Anderson - Resident Serices Director. The purpose of the visit was for LPA obtain records for 1 resident. LPA requested the following documents: Admission agreement, LIC602 Physicians Report, care plan, care notes, ADL charting for September through October 2024, incident reports. No deficiencies were issued as a result of today’s visit. A copy of the report was provided to Wendy Anderson - Resident Services Director.the state’s words, verbatim · CDSS document, Oct 15, 2024

Type of visit: Required - 1 Year

10/01/2024 08:30 AM Licensing Program Analyst (LPA) Sarah Benson arrived at the facility unannounced to conduct a Required-1 Year inspection. LPA met with Administrator Cliff Keene (cert #7000699740 exp.06-15-2025) and explained the purpose of the visit. Administrator certificate is current. LPA Benson and administrator toured the facility together to ensure the health and safety of residents in care. Areas toured include but are not limited to three (3) resident rooms, common areas, three (3) bathrooms, kitchen, storage areas and back yard. In the areas toured no immediate health, safety, or personal rights violations were observed. Staff and resident files were reviewed. Medications were also reviewed. Medication is locked in a locked closet. The common area was clean and in good repair. All bedrooms had required furniture, bedding, and lighting. The bathrooms were clean and in good repair. The kitchen was clean and in good repair. Cooking/dining equipment and utensils were present. Food appears to be stored and prepared properly. Facility has required (7) seven-day non-perishable and (2) day perishable supply of food. The facility was observed to be at a comfortable temperature. First aid kit fully stocked and ready for emergency use. Fire extinguisher fully charged. Smoke detectors are all operational. Hot water temperature measured within required Title 22 regulations of 105 degrees F and 120 degrees F. All employees requiring background checks are cleared. There is a schedule of activities planned for the residents. All required postings are displayed within the facility. No pools/bodies of water are on the premises. No firearms are on premises. The last disaster drill was conducted and documented on 09-30-24, the facility has been conducting drills every month. The facility is in compliance. No deficiencies are being cited as a result of today’s inspection. Exit interview conducted and copy of report was provided to Administrator Cliff Keene.the state’s words, verbatim · CDSS document, Oct 1, 2024

Type of visit: Case Management - Legal/Non-compliance

On 9/11/2024 Licensing Program Analyst (LPA) Jaynae Boyles arrived at the facility unannounced to conduct a Case Management Legal visit in accordance with the Stipulation and Order effective 11/03/2023-11/03/2025. A copy of the Stipulation and Order is posted in a conspicuous place and is available for review upon request. LPA met with the Administrator, Cliff Keene. During today's visit, LPA reviewed the following stipulations of the order: 1. Staff shall be sufficient in number, qualifications and competency and shall provide additional back up staff to provide the services necessary to meet residents’ needs · During inspection, LPA observed LIC 500 and staff schedule and found staff to be sufficient in number. LPA observed training that was conducted from November to February which was found to be sufficient. 2. Facility shall inform all current and prospective residents and/or responsible parties of the facility’s probationary license by providing to the residents/residents’ responsible party a copy of the stipulation. · LPA observed notification of the stipulation within the resident file that they or their responsible party was notified of the stipulation. LPA observed notification of the stipulation for new residents in the admissions agreement. 3. Facility shall ensure that each resident is able to receive three nutritionally well-balanced meals which within 30 days of the effective date of the stipulation shall incorporate the policy of maintaining a Daily Resident Meal Check List into the plan of operations. · LPA observed Daily Resident Meal Check list for the last 30 days which is sufficient in ensuring that residents are receiving meals and the staff are checking to ensure that residents are receiving meals if they choose. The Daily Resident Meal Check List is in the plan of operations, as required by the stipulation. 4. Facility shall submit a written summary of hiring and training practices, including job descriptions to the licensing agency. · LPA was provided this documentation by the Administrator on March 29, 2024. LPA observed these documents within the plan of operations at the facility. 5. Facility staff shall submit any unusual incident reports to the licensing agency by the next working day and a written report to be submitted to the licensing agency within seven days following the date of the incident. · LPA has observed that the facility has been reporting incidents timely and submitting the required information to the licensing agency appropriately. LPA observed facility to be in compliance. No deficiencies are being cited. Exit interview conducted and copy of report left at the facility.the state’s words, verbatim · CDSS document, Sep 11, 2024

Type of visit: Case Management - Legal/Non-compliance

On 2/21/2024 Licensing Program Analyst (LPA) Jaynae Boyles arrived at the facility unannounced to conduct a Case Management Legal visit in accordance with the Stipulation and Order effective 11/03/2023-11/03/2025. A copy of the Stipulation and Order is posted in a conspicuous place and is available for review upon request. LPA met with the Administrator, Cliff Keene. During today's visit, LPA reviewed the following stipulations of the order: 1. Staff shall be sufficient in number, qualifications and competency and shall provide additional back up staff to provide the services necessary to meet residents’ needs · During inspection, LPA observed LIC 500 and staff schedule and found staff to be sufficient in number. LPA observed training that was conducted from November to February which was found to be sufficient. 2. Facility shall inform all current and prospective residents and/or responsible parties of the facility’s probationary license by providing to the residents/residents’ responsible party a copy of the stipulation. · LPA observed notification of the stipulation within the resident file that they or their responsible party was notified of the stipulation. LPA observed notification of the stipulation for new residents in the admissions agreement. 3. Facility shall ensure that each resident is able to receive three nutritionally well-balanced meals which within 30 days of the effective date of the stipulation shall incorporate the policy of maintaining a Daily Resident Meal Check List into the plan of operations. · LPA observed Daily Resident Meal Check list for the last 30 days which is sufficient in ensuring that residents are receiving meals and the staff are checking to ensure that residents are receiving meals if they choose. The Daily Resident Meal Check List is in the plan of operations, as required by the stipulation. 4. Facility shall submit a written summary of hiring and training practices, including job descriptions to the licensing agency. · LPA was provided this documentation by the Administrator on March 29, 2024. LPA observed these documents within the plan of operations at the facility. 5. Facility staff shall submit any unusual incident reports to the licensing agency by the next working day and a written report to be submitted to the licensing agency within seven days following the date of the incident. · LPA has observed that the facility has been reporting incidents timely and submitting the required information to the licensing agency appropriately. LPA observed facility to be in compliance. No deficiencies are being cited. Exit interview conducted and copy of report left at the facility.the state’s words, verbatim · CDSS document, May 23, 2024

Type of visit: Case Management - Legal/Non-compliance

On 2/21/2024 Licensing Program Analyst (LPA) Jaynae Boyles arrived at the facility unannounced to conduct a Case Management Legal visit in accordance with the Stipulation and Order effective 11/03/2023-11/03/2025. A copy of the Stipulation and Order is posted in a conspicuous place and is available for review upon request. LPA met with the Administrator, Cliff Keene. During today's visit, LPA reviewed the following stipulations of the order: 1. Staff shall be sufficient in number, qualifications and competency and shall provide additional back up staff to provide the services necessary to meet residents’ needs · During inspection, LPA observed LIC 500 and staff schedule and found staff to be sufficient in number. LPA observed training that was conducted from November to February which was found to be sufficient. 2. Facility shall inform all current and prospective residents and/or responsible parties of the facility’s probationary license by providing to the residents/residents’ responsible party a copy of the stipulation. · LPA observed notification of the stipulation within the resident file that they or their responsible party was notified of the stipulation. LPA observed notification of the stipulation for new residents in the admissions agreement. 3. Facility shall ensure that each resident is able to receive three nutritionally well-balanced meals which within 30 days of the effective date of the stipulation shall incorporate the policy of maintaining a Daily Resident Meal Check List into the plan of operations. · LPA observed Daily Resident Meal Check list for the last 30 days which is sufficient in ensuring that residents are receiving meals and the staff are checking to ensure that residents are receiving meals if they choose. The Daily Resident Meal Check List is in the plan of operations, as required by the stipulation. 4. Facility shall submit a written summary of hiring and training practices, including job descriptions to the licensing agency. · LPA observed that the administrator is working to complete this task. 5. Facility staff shall submit any unusual incident reports to the licensing agency by the next working day and a written report to be submitted to the licensing agency within seven days following the date of the incident. · LPA has observed that the facility has been reporting incidents timely and submitting the required information to the licensing agency appropriately. LPA observed facility to be in compliance. No deficiencies are being cited. Exit interview conducted and copy of report left at the facility.the state’s words, verbatim · CDSS document, Feb 21, 2024

Type of visit: Case Management - Legal/Non-compliance

Licensing Program Analyst (LPA) Jaynae Boyles arrived unannounced to conduct a case management inspection to ensure facility is in compliance with Health and Safety Code §1569.38 Posting of licensing reports; disclosure to new residents following the department serving an Accusation. LPA met with Administrator, and explained purpose of inspection. Administrator showed LPA the posted notice displayed in the lobby. LPA observed the notice to contain the required elements. Administrator confirmed a letter will be sent to residents and resident representatives on 12/1/23 and to the Ombudsman. LPA reviewed the required training for the Administrator, it met all the requirements in the stipulation and is approved by the Department. There are no deficiencies being cited today. Exit interview conducted. Copy of report left with Administrator.the state’s words, verbatim · CDSS document, Nov 30, 2023

Type of visit: Required - 1 Year

On 10/26/2023 Licensing Program Analyst (LPA) Jaynae Boyles arrived unannounced to conduct a required annual inspections. LPA met with Administrator Cliff Keene and explained the purpose of the visit. LPA Boyles and Administrator toured facility together to ensure health and safety of residents in care. Areas toured include but are not limited to: interior of the facility, including (10) private resident rooms, restrooms, kitchen, library, Arts & Crafts Room, Bistro, Fitness Center, Game Room and Mammoth Theater Room and common areas. LPA observed bedrooms to be properly furnished, with appropriate bedding and lighting. The bathrooms were in sanitary condition, properly maintained, and the hot water temperature was observed to be 115 degrees F. Each bathroom to have the necessary grab bars, non-skid flooring or shower chair, paper towels, and trash can. LPA checked the kitchen area for the ability to prepare and store food. Facility has required (2) two-day perishable and (7) seven-day non-perishable food supply on hand. LPA observed cleaning products and other toxins to be locked away and inaccessible to residents. LPA observed smoke detectors and carbon monoxide detector. LPA observed fire extinguishers located on all levels of the facility, which were last serviced on 09/18/2023. LPA observed hand sanitizers to be located throughout the facility. LPA reviewed (5) resident files and also reviewed (5) staff files. LPA observed the facility to be clean, in good repair and odor free. In the areas toured no immediate health, safety, or personal rights violations were observed. As a result of this visit, no deficiencies were cited per California Code of Regulations, Title 22. Exit interview conducted and copy of report given at the conclusion of this visit.the state’s words, verbatim · CDSS document, Oct 26, 2023