This licence is listed as closed. The state lists it as “Closed, Licensee Initiated”, October 26, 2026.

Small home · Vallejo

The Heart and Haven Homecare

Name: The Heart and Haven Homecare
Address: 1442 Granada Street, Vallejo, CA, 94591, US
Telephone: (707) 651-9299

1442 Granada Street, Vallejo, CA 94591Closed in state record

About this record

This page keeps the history of license #486803987. It does not describe current care or pricing at this address.

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At a glance

Care approvals recorded under this license: Wheelchair · Hospice; State licensing record · October 26, 2026
Home size: 6 while this license was open; Small care home · the state license record

(707) 651-9299From the state licensing record · October 26, 2026

Care and support

These approvals belong to the closed license. They do not establish current care services at this address.

Wheelchair / non-ambulatoryRecorded under this license · up to 6 residents
Hospice careRecorded under this license · up to 3 residents

Not on file in this record: Dementia / memory care and Bedridden.

State licensing record · October 26, 2026. A different license at this address has its own record.

Read the state’s own wording

AGE RANGE 60 AND OVER. 6 NON-AMBULATORY. HOSPICE WAIVER FOR 3.

935 - ELDERLY

CDSS record, verbatim · October 26, 2026

Previously reported costs

This license is listed as closed. A current stay cannot be priced under this license.

Published prices are not on file for this license. Browse nearby homes to compare their reported costs.

This license is listed as closed. Ask the program about current options. The waiver pays for care services, not room and board.

Daily life

Descriptions collected for this closed license. They do not describe current services at this address.

Daily-life descriptions are not on file for this license. See nearby homes for current listings.

Where it is

1442 Granada Street, Vallejo, CA 94591Address from the public record · October 26, 2026. Confirm the entrance with the home before visiting.

Opening the neighborhood map…

Sutter Solano Medical CenterHospital · General acute care, on the state’s list3.3 mi

Straight-line distances; check the drive or the walk. Hospital: the nearest general acute care hospital on the state’s list (CDPH, September 16, 2026).

Open directions

The state record

California inspects every licensed home and publishes what it found. A citation does not make a home unsafe, and an empty file does not make a home good.

CDSS public record, read October 26, 2026 · License #486803987 · See the state’s own record

The last 36 months — 9 of 16 documents

Complaint outcomes in these 36 months, in the state’s words: 1 “Substantiated” and 1 “Unsubstantiated”.

20255 state visits · 6 documents

Sep 16, 2025Facility evaluation reportCase Management - OtherReport on file

Type of visit: Case Management - Other

At approximately 9:00AM, Licensing Program Analyst (LPA) Chris Arnhold arrived at this facility unannounced, to conduct a case management visit in regards to the closure of this facility. The Department received a letter on 09/15/2025, signed by the Licensee, expressing their desire to close the facility. The letter explained all residents had been moved from the facility and the Licensee had lost control of the property. The letter stated they wished to surrender their License and close the facility. LPA requested additional information via email. During LPA's inspection of the facility, LPA observed the facility appeared to be vacant. The windows accessible from the street had their blinds closed preventing visual access to the inside. LPA knocked and rang the door bell several times receiving no response. LPA telephoned the property owner to request access to the building, but received no answer. Upon receipt of the requested information from the Licensee, LPA will email a copy of this report to the Licensee for signature. The closure date of this facility will be determined upon receipt of the requested information.the state’s words, verbatim · CDSS document, Sep 16, 2025

Aug 11, 2025Facility evaluation reportCase Management - OtherReport on file

Type of visit: Case Management - Other

At approximately 11:30AM, Licensing Program Analyst (LPA) Chris Arnhold arrived at this facility unannounced, to conduct a case management visit for the purpose of amending a report. On 07/29/2025, LPA conducted a Plan of Correction visit where LPA issued a civil penalty to the Licensee for not correcting the violation. After the penalty was issued, the Licensee provided LPA with evidence that the violation was corrected in the time frame allotted. This visit is being made to correct the previous report, and to retract the civil penalty that was issued. The citation has been cleared and a copy of the clearance letter provided.the state’s words, verbatim · CDSS document, Aug 11, 2025

Jul 29, 2025Facility evaluation reportPOCReport on file

Type of visit: POC

**** This is an Amended Document. LPA reviewed records and observed Licensee did in fact submit requested documents within the Plan of Correction timeline. The Civil penalty was not warranted.***** At approximately 9:00AM, Licensing Program Analyst (LPA) Chris Arnhold arrived at this facility unannounced, to conduct a Plan of Correction (POC) visit. Upon arrival, LPA observed only one staff present at the facility. On 07/18/2025, LPA issued a citation for a violation of California Code of Regulation section 87465(g) with a plan of correction stating Licensee will ensure timely medical attention is sought for residents. Licensee agrees to submit a plan and procedure regarding residents needing medical attention due to any condition appearing life threatening and how medical attention will be provided. Licensee will submit plan and procedure to LPA by POC date of 07/21/2025. As of today's date, the requested documents have not been received. A civil penalty is being issued in the amount of $100 per day for eight (8) days. On 07/18/2025, LPA issued a citation for a violation of Health and Safety code section 1569.269(6), with a plan of correction stating Licensee will ensure Resident rights are maintained at all times. Licensee agrees to review and retrain all staff on Resident Rights and to ensure staffing levels are appropriate for the needs of residents in care. Licensee shall submit self certification that all staff have been retrained on Personal Rights and shall submit an updated LIC500, Personnel Summary to CCLD by 07/21/2025. As of today's date, the requested documents have not been received. A civil penalty is being issued in the amount of $100 per day for eight (8) days. The total amount of today's civil penalty is $1600. ***Civil Penalty was withdrawn*** Administrator Jean Rice had not arrived at the facility by the end of this visit. Failure to correct the cited deficiency(ies), will result in further civil penalty assessments. This report was reviewed with Lupo Canilao and Appeal rights were given. A copy of this report and LIC421 forms will be emailed to the Licensee.the state’s words, verbatim · CDSS document, Jul 29, 2025

Jul 18, 2025Complaint investigation reportSubstantiated

Allegation investigated: Staff did not seek timely medical care

At approximately 8:30AM, Licensing Program Analyst (LPA) Chris Arnhold arrived unannounced and met with Administrator Jean Rice to deliver findings of a complaint investigation-initiated June 17, 2025. During the course of this investigation, outside records were reviewed, observations were made, and interviews conducted. Complaint alleges staff did not seek timely medical care due to staff (S1) not contacting emergency personnel upon the death of Resident (R1). Upon S1 finding R1 unresponsive, S1 did not call emergency personnel, but contacted the Administrator who informed S1 to contact R1’s family and the mortuary be contacted. R1 was not on hospice. S1 is not qualified to pronounce a resident deceased and did not follow the proper procedure to contact 911. Based on LPAs observations and interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation staff did not seek timely medical care is found to be SUBSTANTIATED. Deficiencies are cited from the California Code of Regulations (CCRs), and/or the Health and Safety Code. Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment. This report was reviewed with Jean Rice and Appeal rights were given. The Regional office will be conducting a Non-compliance Conference with Licensee, time and date to be determined. Substantiatedthe state’s words, verbatim · CDSS document, Jul 18, 2025 · control 21-AS-20250617093603

From the deficiency page — Deficiency type: Type A · Section cited: CCR 87465(g) · Plan of correction due date: Jul 21, 2025

87465(g) Incidental Medical and Dental Care Services - The licensee shall immediately telephone 9-1-1 if an injury or other circumstance has resulted in an imminent threat to a resident’s health including, but not limited to, an apparent life-threatening medical crisis … This requirement is not met as evidenced by: Based on interviews & record reviews it was determined that staff (S1) failed to seek medical attention for 1 of 1 residents found unresponsive which poses an immediate health & safety risk to residents in care.the state’s words, verbatim · CDSS document, Jul 18, 2025

Plan of correction: Licensee will ensure timely medical attention is sought for residents. Licensee agrees to submit a plan and procedure regarding residents needing medical attention due to any condition appearing life threatening and how medical attention will be provided. Licensee will submit plan and procedure to LPA by POC date of 07/21/2025. ***Facility will be scheduled a Non-compliance Conference at the Santa Rosa Regional Office.***

Jul 18, 2025Facility evaluation reportCase Management - OtherDeficiency page: Type A

Type of visit: Case Management - Other

At approximately 8:30AM, Licensing Program Analyst (LPA) Chris Arnhold arrived at this facility unannounced to deliver findings of a complaint investigation. During this visit, LPA observed a resident requiring two person assist. LPA observed only one staff present until the Administrator arrived at the facility. Deficiencies are cited from the California Code of Regulations (CCRs), and/or the Health and Safety Code. Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment. This report was reviewed with Jean Rice and Appeal rights were given.the state’s words, verbatim · CDSS document, Jul 18, 2025

From the deficiency page — Deficiency type: Type A · Section cited: HSC 1569.269(6) · Plan of correction due date: Jul 21, 2025

1569.269 Enumerated rights; severability:(6) To care, supervision, and services that meet their individual needs and are delivered by staff that are sufficient in numbers, qualifications, and competency to meet their needs. This requirement is not met as evidenced by: Based on observation and records reviewed, R2 required two person assist and only one staff was present. This poses an immediate Health, Safety or Personal Rights risk to persons in care.the state’s words, verbatim · CDSS document, Jul 18, 2025

Plan of correction: Licensee will ensure Resident rights are maintained at all times. Licensee agrees to review and retrain all staff on Resident Rights and to ensure staffing levels are appropriate for the needs of residents in care. Licensee shall submit self certification that all staff have been retrained on Personal Rights and shall submit an updated LIC500, Personnel Summary to CCLD by 07/21/2025. LPA provided a copy of Health and Safety code 1569.269.

Jun 25, 2025Facility evaluation reportOfficeReport on file

Type of visit: Office

At approximately 11:00AM, Licensing Program Manager (LPM) Kimberley Mota and Licensing Program Analyst (LPA) Chris Arnhold met with Licensee Yolanda De Guzman and Acting Administrator Jean Rice in the Santa Rosa Regional Office to discuss a questionable death that occurred at the facility on 06/16/2025. LPM and LPA discussed with Licensee and Acting Administrator the incident of 6/16/25 when Resident (R1) was found unresponsive by Staff (S1) and facility did not call 911. R1 was not on hospice. LPM discussed concerns if facility were to have an emergency and S1's ability to engage in their disaster plan. Acting Administrator admitted it was a mistake that S1 did not call 911. A discussion was also held regarding R1 and the administration of their medication. Acting Administrator stated that when R1 refused medication, R1's family was notified and not R1's primary care physician. Licensee and Acting Administrator were provided copies of Provider Informational Notice (PIN) 25-06-ASC, Regulation 87465, Incident Medical and Dental Care and Regulation 87469, Advanced Directives and Requests Regarding Resuscitative Measures for review. LPA requested additional documentation for the appointment of Jean Rice as Administrator: -Signed statement from Licensee appointing Administratorthe state’s words, verbatim · CDSS document, Jun 25, 2025

20242 state visits · 2 documents

Nov 22, 2024Facility evaluation reportRoutine visitReport on file

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Canela arrived unannounced, to conduct an Annual Required 1 YR inspection and was greeted by care staff, Lupo Canilao. Administrator, Jean Rice was not available. There are currently 3 residents in care with 1 staff at the time of inspection. This facility is licensed for 6 non-ambulatory residents, with hospice waiver approved for 3 of the residents & no approval for bedridden. LPA toured facility and grounds and observed all required signs posted in common areas. Infection control practices are present. Facility was found to be at a comfortable temperature with all exits free from obstruction. Facility has at least two days supply of perishable and one week of non-perishable foods. Fire Extinguishers were fully charged, and have proof of service on 8/20/2024. Water temperature in the resident bathroom was tested and found to be at 118 degrees and within appropriate range of 105-120 degrees. Exit doors have auditory alarms to alert staff. The bedrooms are all furnished as required. Bathrooms were clean and sanitary with non-skid mats/floors & grab bars. Resident files were reviewed and R1 & R2 require an updated current medical assessment (LIC602). All three residents did not have a current appraisal needs & service plan. LPA reviewed staff file & S1 did not have proof of required yearly training and CPR/1st Aid certificate is current & expires 5/25/2026. Licensee/Administrator to submit copies of the below documents by 12/15/2024. · LIC 308 Designation of Facility Responsibility · LIC 500 Personnel Report- · LIC 610E Emergency Disaster Plan · LIC 9020 Register of Facility Residents Copy of Liability Insurance- & Copy of Administrator Certificate Deficiencies are cited from the California Code of Regulations (CCRs), and/or the Health & Safety Code. Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, and repeated deficiencies within a 12- month period may result in a civil penalty assessment.the state’s words, verbatim · CDSS document, Nov 22, 2024

The state marks this report as 3 pages; the online copy we transcribed has 2. You can request the full file from the county licensing office.

Apr 30, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Facility is not meeting residents needs

Licensing Program Analyst Leibert arrives unannounced for the purpose of delivering findings on this complaint. It has been alleged that the facility has not met R1's care needs in that R1, prior to R1's admittance to a medical facility, had lost weight, refused food and medications, and neglected routine hygiene care. This investigation, based on statements and document reviews, indicates the following: R1 has a history of periodic bouts of self-neglect; On or about 4/25/2024, R1 was admitted to a medical facility; Facility records indicate R1 began refusing medication a few days prior to hospitalization and that a report was made of R1's declining state on 4/25 to this agency and R1's Responsible Person as required by Title Twenty-Two; Facility Administrator called 911 who assessed R1 and determined R1's need for inpatient care; R1's Responsible Person states that the facility staff have provided good care to R1 and that staff have taken appropriate action to assist R1 despite R1's often refusal to accept care. Although the allegation may be true, based on statements and documents, there is not a preponderance of evidence to prove, or disprove, the allegation. Therefore, the allegation is UNSUBSTANTIATED. Unsubstantiatedthe state’s words, verbatim · CDSS document, Apr 30, 2024 · control 21-AS-20240404114856

20231 state visit · 1 document

Nov 17, 2023Facility evaluation reportRoutine visitReport on file

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Canela arrived unannounced, to conduct an Annual Required 1 YR inspection and was greeted by care staff, Lupo Canilao and Julita Gozos, Administrator, Jean Rice arrived a few minutes later. There are currently 6 residents in care with 2 staff at the time of inspection. This facility is licensed for 6 non-ambulatory residents, with hospice waiver approved for 3 of the residents and no approval for bedridden. LPA toured facility and grounds and observed all required signs posted in common areas. Infection control practices are present. Facility has a 30-day supply of PPE. Facility was found to be at a comfortable temperature with all exits free from obstruction. Facility has at least two days supply of perishable and one week of non-perishable foods. Fire Extinguishers were fully charged, and have proof of service on 8/7/2023. Water temperature in the resident bathroom was tested and found to be within appropriate range of 105-120 degrees. Exit doors have auditory alarms to alert staff. The bedrooms are all furnished as required. Bathrooms were clean and sanitary with non-skid mats/floors and grab bars. LPA consulted regarding dining room sliding door needing attention, so that the door opens easily. Resident files were reviewed . LPA will return to finish reviewing staff files and residents medication. CPR/1st Aid certificates expiring 5/12/2024. LPA consulted regarding yard gates requiring to be self-closing and latching. Licensee/Administrator to submit copies of the below documents by 12/10/2023. · LIC 308 Designation of Facility Responsibility · LIC 500 Personnel Report- · LIC 400 Affidavit Regarding Client/Resident Cash Resources · LIC 610E Emergency Disaster Plan · LIC 9020 Register of Facility Residents Infection Control Plan of Operation (If changes) Copy of Liability Insurance- & Copy of Administrator Certificate No citations issued at this time.the state’s words, verbatim · CDSS document, Nov 17, 2023

Earlier years2021 to 2022 · 7 documents

20223 state visits · 3 documents

Nov 18, 2022Facility evaluation reportRoutine visitReport on file

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Canela arrived unannounced, to conduct an Annual Required 1 YR inspection and was greeted by care staff, Lupo Canilao and Julita Gozos, Administrator was called and arrived towards the end of the inspection. The inspection is focused on the Infection Control procedures and practices of this facility, that is licensed for up to 6 non-ambulatory residents of which 3 may be on Hospice services and no rooms are approved for bedridden. Upon arrival, LPA observed that facility has Covid posters on the front door. . Once inside the facility, LPA observed that facility has a sign-in for visitors, screening area with PPE . LPA observed that staff were wearing masks during today's visit. LPA conducted a walk-through of the facility and observed Covid-19 posters that included hand washing signs in restrooms, but no paper towels. Facility was a comfortable temperature. Residents are encouraged to wear masks when in the community. Commonly touched surfaces are disinfected daily. Facility staff have been trained on PPE Facility has submitted their Covid-19 Mitigation Plan and Infection Control. Facility has more than a 30 day supply of Personal Protective Equipment (PPE) including but not limited to masks, face shields, gowns and hand sanitizer. PPE is in a location that is stored and accessible to staff. Facility maintains a 30 day supply of medication. Fire extinguisher was charged and last serviced 8/19/2022. Smoke alarms and carbon monoxide are operational. LPA consulted regarding the backyard left gate latch that is getting tight and will need to be changed or fixed. The dining room sliding door screen handle needs to be repaired and the bottom track cleaned or corrected for the door to slide easy. LPA also requested facility to review if there is a problem with R1s television and that television is located where R1 can properly observe television. Continue report See LIC809-C LPA went over reporting requirements and reports to be submitted to CCL within 7 days of incident. Facility to meet with the residents to go over food choices. LPA went over prohibited conditions. LPA requested the following updated records to be submitted to Community Care Licensing by 12/15/2022 · LIC 308 Designation of Facility Responsibility · LIC 500 Personnel Report · LIC 400 Affidavit Regarding Client/Resident Cash Resources · LIC 402 Surety Bond, if applicable · LIC 610E Emergency Disaster Plan · LIC 9020 Register of Facility Residents · Copy of Liability insurance · Copy Administrator Certificate · Copy of Admission Agreement Exit interview conducted with Jean Alojado, current Administrator. LPA will review information sent by facility and do the changes to reflect Jean as the Administrator. No deficiencies cited during this inspectionthe state’s words, verbatim · CDSS document, Nov 18, 2022

May 9, 2022Complaint investigation reportSubstantiated

Allegation investigated: Medication is administrated improperly Medication is not refilled timely Food quality is poor

Licensing Program Analyst (LPA), A. Canela arrived unannounced, for the purpose of delivering findings and reviewing additional records regarding the above allegations and met with new Administrator as of today 5/9/2022, Jean Rice. It was alleged medication is administrated improperly by facility. LPA previously conducted several visits to the facility, made observations, gathered statements and reviewed records. Investigation revealed facility medication administration records indicated resident R1 had received a medication that was to be stopped according to residents after visit summary report. Continue report see LIC9099- C Substantiated In addition, on todays inspection visit, LPA observed a small plastic container cup with several medication that was left in a small table next to resident R2. Staff improperly left the medication there for the resident to take later and did not wait for resident to take it, and there are several residents in the facility including resident R2's room-mate with dementia diagnoses. It was also alleged medication is not refilled timely, records reviewed indicated facility is not properly documenting all medication and some medication is being received late or not filled due to insurance issues and lack of documentation. In addition, it was also alleged food quality is poor. LPA made several visits and although food service has improved, on the visit of 12/29/2021 the facility had several bowls with food not properly stored and items in the freezer had frostbite and packages opened. Based on all of the above the following allegations, Medication is administrated improperly; Medication is not refilled timely and Food quality is poor, the preponderance of evidence standard has been met, therefore the above allegations are found to be all SUBSTANTIATED. Deficiencies are cited from the California Code of Regulations (CCRs), and/or the Health and Safety Code. Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, and repeated deficiencies within a 12- month period may result in a civil penalty assessment. This report was reviewed with Jean Rice and Appeal Rights provided.the state’s words, verbatim · CDSS document, May 9, 2022 · control 21-AS-20211223154326

From the deficiency page — Deficiency type: Type A · Section cited: CCR 87465(a)(4) · Plan of correction due date: May 11, 2022

87465(a)(4) A plan for incidental medical and dental care shall be developed by each facility. The plan shall encourage routine medical and dental care and provide for assistance in obtaining such care, by compliance with the following: Incidental Medical and Dental Care (4) The licensee shall assist residents with self-administered medications as needed This requirement was not met based on LPAs review of medical records and medication left in the room for resident R2 to take and not observing R2 taking the medication is an immediate risk to the residents in care.the state’s words, verbatim · CDSS document, May 9, 2022

Plan of correction: Facility to send in written plan they understand regulation by POC due date 5/11/2022 and in addition to conduct an internal audit of all residents medication, documented correctly in the centrally stored log, MARS according to residents current medication list. second plan of medication audit to be completed before 5/18/2022

From the deficiency page — Deficiency type: Type A · Section cited: CCR 87555(a) · Plan of correction due date: May 10, 2022

87555(a) General Food Service Requirements. (a) The total daily diet shall be of the quality and in the quantity necessary to meet the needs of the residents and shall meet the Recommended Dietary Allowances of the Food and Nutrition Board of the National Research Council. All food shall be selected, stored, prepared and served in a safe and healthful manner. This requirement was not met, based on LPAs observation of visit 12/29/2021. Food was observed not covered, with open food packages in the freezer with frostbite, possible contamination. Food provided to residents lacked vegetables/greens. This is an immediate risk to the health and safety of residents in care.the state’s words, verbatim · CDSS document, May 9, 2022

Plan of correction: Facility to send in written plan on how they will continue to meet regulation to LPA Canela by POC due date: 5/10/2022

Apr 14, 2022Facility evaluation reportPost LicensingReport on file

Type of visit: Post Licensing

Licensing Program Analyst (LPA) Araceli Canela arrived unannounced to conduct a Post Licensing Inspection and met with Staff Member Lupo Canilao, Administrator was not present. Upon arrival, LPA temperature was checked and documented and LPA was asked to sign in. LPA conducted a walk-through of the facility and observed the following: Facility has Covid-19 posters throughout the facility, LPA removed a notice that was observed in the front door that stated the facility required any visitor to be Covid tested prior to entering. LPA observed hand washing signs in the bathroom. Facility was a comfortable temperature and exits were free from obstructions. Hand sanitizer was available in common areas. Staff wear masks while in the facility. Observed staff had mask on during this visit. LPA observed the facility is not providing any activities and this was confirmed with 2 of 5 residents. Commonly touched surfaces are disinfected daily or as needed. Facility has at least a 30 day supply of Personal Protective Equipment (PPE) including surgical masks, gloves and hand sanitizer. Facility failed to have correct or an admission agreement in file for 2 of residents and preadmission medical assessment for resident R2 During today's visit there was no evidence of staff having CPR/1st aid, but facility stated the training was current and will provide proof to LPA Canela. Deficiencies are cited from the California Code of Regulations (CCRs), and/or the Health and Safety Code. Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment. Appeal rights read and emailed to facility. citations issued see LIC809-Dthe state’s words, verbatim · CDSS document, Apr 14, 2022

20214 state visits · 4 documents

Nov 9, 2021Facility evaluation reportPrelicensingReport on file

Type of visit: Prelicensing

Licensing Program Analyst (LPA) A. Canela conducted an unannounced pre-licensing follow up inspection, for this change of ownership application. LPA met with applicant Yolanda DeGuzman, and Dante Guinto on 9/22/2021 and corrections were requested. LPA received pictures with several corrections and returned to confirm all corrections that were recommended were made. On 10/19/2021, LPA continued with the Pre-licensing inspection and additional corrections were requested. On Todays visit, LPA met with Administrator, Dante Guinto and notified applicant Yolanda DeGuzman of the visit. The facility received a fire clearance approval from the Vallejo Fire Department on 7/7/2021 for a total of 6 Non-ambulatory residents. Applicant will ensure sufficient staffing at all times to meet the needs of residents in care. The facility is one level home with 6 bedrooms , of which 5 bedrooms may be used for residents, 2 bathrooms, living room, dining room, kitchen, medication room, and garage. During today’s visit LPA observed the following corrections: Kitchen sink cabinet are observed clean and in good condition. Dining room screen functions properly. Facility floor trims and main hallway bathroom are observed clean and free of odors. LPA reminded applicant and administrator of requirements regarding daily planned activities; at least a minimum of 2 day supply of perishable and 7 day supply of non-perishable food necessary for the amount of residents in care. Menu planning, staff yearly training and ensuring staff are aware of residents health condition, assistance with daily living activities and any dietary restrictions for residents. The Component III Orientation was completed with Applicant on 9/22/2021. Additional information regarding pre-licensing, see reports for 9/22 & 10/19/21 "Pre-Licensing deficiencies have been resolved. Pre-Licensing is now complete." Application Unit Analyst will notify applicant of application status.the state’s words, verbatim · CDSS document, Nov 9, 2021

The state marks this report as 2 pages; the online copy we transcribed has 1. You can request the full file from the county licensing office.

Oct 19, 2021Facility evaluation reportPrelicensingReport on file

Type of visit: Prelicensing

Licensing Program Analyst (LPA) A. Canela conducted an unannounced pre-licensing follow up inspection, for this change of ownership application. LPA met with applicant Yolanda DeGuzman, and Dante Guinto on 9/22/2021 and corrections were requested. LPA received pictures with several corrections and returned to confirm all corrections that were recommended were made. LPA met with Administrator, Dante Guinto and left a message for applicant Yolanda DeGuzman to notify her of the visit. The facility received a fire clearance approval from the Vallejo Fire Department on 7/7/2021 for a total of 6 Non-ambulatory residents. Applicant will ensure sufficient staffing at all times to meet the needs of residents in care. The facility is one level home with 6 bedrooms , of which 5 bedrooms may be used for residents, 2 bathrooms, living room, dining room, kitchen, medication room, and garage. During today’s visit LPA observed the following corrections: Required furnishings such as night stands and lamps are available in all bedrooms. Required postings (Personal Rights, Emergency plan/numbers, CCLD complaint poster, Resident personal rights and visitor policy). Bedroom #3's exit door has been repaired and LPA did not notice any air draft. Bedroom #1 sliding door was cleaned up and has no sharp edges. Backyard has a new patio umbrella, table and chairs. LPA reminded applicant and administrator of requirements regarding daily planned activities; at least a minimum of 2 day supply of perishable and 7 day supply of non-perishable food necessary for the amount of residents in care. Menu planning, staff yearly training and ensuring staff are aware of residents health condition, assistance with daily living activities and any dietary restrictions for residents. The Component III Orientation was completed with Applicant on 9/22/2021. Additional corrections needed prior to licensure: Kitchen sink cabinet and dining room screen will need to be repaired or replaced. Cleaning of kitchen cabinets, facility floor trims and main hallway bathroom.the state’s words, verbatim · CDSS document, Oct 19, 2021

The state marks this report as 2 pages; the online copy we transcribed has 1. You can request the full file from the county licensing office.

Sep 22, 2021Facility evaluation reportPrelicensingReport on file

Type of visit: Prelicensing

Licensing Program Analyst (LPA) A. Canela conducted an unannounced pre-licensing inspection on 09/22/2021, for this change of ownership application. LPA met with applicant Yolanda DeGuzman, and Dante Guinto, who will be the Administrator for Heart and Haven Homecare. The facility received a fire clearance approval from the Vallejo Fire Department on 7/7/2021 for a total of 6 Non-ambulatory residents. Applicant will ensure sufficient staffing at all times. The facility is one level home with 6 bedrooms , of which 5 bedrooms may be used for residents, 2 bathrooms, living room, dining room, kitchen, medication room, and garage. During today’s visit LPA observed the following items: · COVID-19 postings and screening station at entrance · Lockable separate cabinets for medications, toxin, and knives. · All exits were unobstructed · 6 smoke and 1 carbon monoxide detectors, which were all operational. · First Aid kit and flashlights for emergency lighting. · Supply of linens, paper products, and hygiene supplies available. · Grab bars and non-slip mat in bathroom. · Fire Extinguisher charged and serviced 06/8/2021 · The water temperature was tested during inspection and LPA observed reading of 105 which is within regulation of 105-120 Degrees F. · LPA observed at least a minimum of a 2 day supply of perishable and 7 day supply of non-perishable food necessary for 5 clients. The Component III Orientation was completed with Applicant along with file review of resident/staff file. Report continued on LIC809-C for corrections needed prior to licensure Pre-licensing is incomplete and the following needs to be corrected: Required furnishings in 4 bedrooms, Bedroom #5 requires a night stand; Bedroom #4 requires a night stand and a lamp, Bedroom #3 and #2 requires a lamp. Required postings (Personal Rights, Emergency plan/numbers, CCLD complaint poster, Client personal rights and visitor policy). Bedroom #3's exit door needs to be fixed to prevent air drifting in, and window maintenance or air draft. Bedroom #1 sliding door needs to be cleaned up on edges, or door needs to be replaced. Backyard patio umbrella needs to be replaced or removed and an additional area offered to provide shade. Small metal patio table needs to be cleaned up or removed. Applicant will need to submit proof of corrections to LPA A. Canela prior to licensure.the state’s words, verbatim · CDSS document, Sep 22, 2021

Sep 9, 2021Facility evaluation reportOfficeReport on file

Type of visit: Office

Facility Type: Residential Care Facility for the Elderly Application Type: Change of ownership Capacity: 6 non-ambulatory Census (if any clients in care): 6 COMP II Participants: Dante Guinto, Yolanda De Guzman Interview Method: Telephone interview On September 09, 2021, applicant/administrator participated in COMP II. Identification of the applicant and administrator was verified through interview questions based on photo ID and other identifying personal information. During COMP II, applicant and administrator confirmed the understanding of the California Code Title 22 Regulations. Signed LIC 809 with copy of photo ID have been obtained. During COMP II, CAB analyst confirmed Applicant/Administrator’s understanding of following areas: 1. Facility operation: License type, client/resident populations, and program 2. Admission Policies 3. Staffing requirements & Training 4. Restrictive/Prohibited Health Conditions 5. General provisions 6. Emergency Preparedness 7. Complaints & Reporting 8. Pre-licensing readinessthe state’s words, verbatim · CDSS document, Sep 9, 2021

2 of 6 beds were occupied at the July 18, 2025 state visit — a count on that day, not an opening.

Held this license

The Heart and Haven Homecare LLC, license first issued in 2021.

The state’s totals for this licenseSince 2021, as the state’s facility page counts them

State visits on file: 15
Total complaints: 3
Substantiated allegations: 4
Type A citations: 3
Type B citations: 0

These are the state’s own totals for this license since 2021, per CDSS records. The state counts them apart from the documents above, and they can differ from what those documents show; the documents say what each visit found. One complaint can contain several allegations.

Compare with homes the same size

	This home	Typical
Type A citations	3	0
Type B citations	0	0
Substantiated allegations	4	0
Total complaints	3	0

“Typical” is the statewide median for licensed homes this size. It does not adjust for years licensed, and older licenses have had more visits and reports. The median is across the 6,916 licensed small board-and-care homes (6 or fewer beds) in the state record. The figures compared are the state’s totals, not the documents.

What the state’s words mean

Routine visita visit the state records as “Required” — a scheduled visit, not one made in answer to a complaintSubstantiatedthe state found the allegation more likely true than notUnsubstantiatedthere was not enough evidence to prove a violation occurred — not a finding of wrongdoingUnfoundedthe evidence showed the allegation was false, could not have happened, or had no reasonable basisType A citationa violation that poses an immediate risk to health, safety or personal rights if it is not correctedType B citationa violation that could become a risk if not corrected, or one involving records, resources or required services

CDSS citation definitions (PDF) ↗ · CDSS complaint outcomes ↗

An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record, and we publish no reviews — the state’s dated documents stand in their place.

Open CDSS facility search ↗Report a record error Operate this home? Respond or correct, free →

Frequently asked questions

A citation does not make a home unsafe, and an empty file does not make a home good.

Quick answers about The Heart and Haven Homecare

Is The Heart and Haven Homecare licensed?

The state lists this license as “Closed, Licensee Initiated,” per CDSS records as of October 26, 2026.

How many residents is The Heart and Haven Homecare licensed for?

6 residents while this license was open — a small home, per CDSS records as of October 26, 2026.

Has The Heart and Haven Homecare been cited?

3 Type A and 0 Type B citations since 2021, per CDSS records as of October 26, 2026. Those records count 15 state visits over the same years.

Is The Heart and Haven Homecare still open?

This license is listed as closed, per CDSS records as of October 26, 2026.

What does The Heart and Haven Homecare cost?

This license is listed as closed, per CDSS records as of October 26, 2026.

Among 7 other homes of a similar licensed size across Solano County that publish a starting rate, the middle half runs $3,984 to $5,000 a month, and the middle figure is $4,950 (n = 7 other homes publishing a starting rate).

Each of those is a home’s own published figure, gathered on its own date between September and October 2026 — not an average of ours, and not a survey. Similar size means small and mid-size homes counted together, and large communities counted on their own, because they are different markets.

A home outside the band is not overcharging or underpricing: a starting rate covers different things in different homes, which is the first thing to ask about.

Only prices a home put out itself count here: its own website, a listing it supplied, or a price a listing site says the home confirmed. Prices a site shows without saying where they came from are left out.

Does The Heart and Haven Homecare take Medi-Cal?

On Medi-Cal’s Assisted Living Waiver: this license is listed as closed. Ask the program about current options. The waiver pays for care services, not room and board.

Who holds the license?

The license was held by The Heart and Haven Homecare LLC, per CDSS records as of October 26, 2026.

Is there a hospital nearby?

Sutter Solano Medical Center is 3.3 miles away in a straight line, per the CDPH licensed-hospital list dated September 16, 2026. See licensed care homes near it.

Can The Heart and Haven Homecare keep a resident on hospice?

Hospice care is on this closed license’s record, per CDSS records as of October 26, 2026.