Stoneridge Creek Pleasanton

Allegation investigated: Licensee assessed an unauthorized charge to resident’s billing statement

On 04/29/2026 at 12:50 PM, Licensing Program Analyst (LPA) Ardalan Gharachorloo arrived unannounced to deliver findings in regard to the allegation above. LPA met with Administrative Services Manager , Anna Molz and and explained the purpose of the visit. On June 13th, 2025, the Department received a complaint alleging that the licensee assessed an unauthorized charge to billing statement. The complaint alleges that a resident (R1) was charged for a cracked glass stove-top that they stated they did not break and claimed that the cleaning staff cracked the stovetop following a deep cleaning completed on April 25, 2025. Throughout the course of the investigation the Department conducted interviews with R1 and facility staff and reviewed documentation relevant to the complaint. ***CONTINUE ON 9099C*** Unsubstantiated ***CONTINUE FROM 9099*** Based on interviews and the review of documents and information provided, the deep cleaning was performed by two housekeeping staff members. During the cleaning, the housekeeping staff observed that the glass top of R1’s stove was cracked and immediately reported the condition to R1. The staff member identified the cracked glass as a safety hazard and advised that the stovetop should be replaced to prevent potential injury. R1 stated that they were not aware of the damage and agreed to replace the stovetop. A work order was subsequently submitted, and the stovetop was replaced. R1 denies responsibility and states they did not crack the stovetop and claims that the cleaning staff cracked the stovetop when the deep cleaning was done and R1 was then charged by the facility for the repair; while housekeeping staff reported the nature of the damage would have required significant force. The Department reviewed the Residence and Care Agreement (RCA) which states “Stoneridge Creek will provide all necessary repairs to your Residence. However, you will be responsible for the cost of any extra maintenance or repairs not caused by normal wear and tear as well as any maintenance or repairs of your personal property requested and authorized by you”. Additionally, the Department reviewed ADP Glass invoice. R1’s invoice from Stoneridge, and the work order associated with the repair and found that the workorder was completed and the broken glass was fixed. Due to this information, the Department finds the allegation to be UNSUBSTANTIATED – a finding of unsubstantiated means that although the allegations may have happened or is valid, there is not preponderance of the evidence to prove that the alleged violation occurred. No deficiencies cited. Exit Interview conducted and a copy of this report provided.the state’s words, verbatim · CDSS document, Apr 29, 2026 · control 15-AS-20250613083758

Type of visit: Case Management - Incident

On 04/16/2026 at 09:40 AM., Licensing Program Analyst (LPA) Ardalan Gharachorloo arrived unannounced to conduct a case management visit regarding a an incident report received by CCLD on March 13, 2026.LPA met with Ezekiel Griffin, Executive Director and explained the purpose of the visit. On 03/13/2026, an incident occurred involving R1 and staff member S2, in which R1 reported feeling verbally mistreated during an interaction. During the case management visit, LPA obtained a copy of R1’s contract and S2’s employee file, including performance reviews for the past three years, employee write-ups, health screening, and training documentation. LPA also obtained copies of R1’s correspondence with the Executive Director. LPA interviewed R1 and S1 and obtained contact information to conduct follow-up phone interviews with S2. No deficiencies cited during visit. Exit interview conducted and a copy of this report provided.the state’s words, verbatim · CDSS document, Apr 16, 2026

Type of visit: Required - 1 Year

On 08/28/2025 at 10:00 AM, Licensing Program Analysts (LPAs) Ardalan Gharachorlo and David Doidge arrived unannounced to conduct 1-Year Annual Required inspection. LPAs met with Executive Director, Ezekiel Griffin and explained the purpose of the visit. LPAs toured the facility including but not limited to 2 residents’ apartments, bathrooms, multiple activity rooms, kitchen, common area and courtyard. There are no bodies of water observed. LPAs observe lighting in all rooms are adequate for the comfort and safety of the residents. Hallway temperature was maintained at 73 degrees F. The hot water temperature in a residents bathroom was measured at 112 degrees Fahrenheit. Residents’ bathrooms are equipped with grab bars and non-skid mats. There is a minimum of one week supply of nonperishable and 2-day of perishable foods. Centrally stored medications, sharps and toxic are locked and inaccessible to residents in care. Smoke detectors and carbon monoxide detectors were in operating condition during visit. Fire extinguisher was last serviced on 01/16/2025. Emergency Disaster Plan was last posted on 08/28/2025. First aid kit was observed to be complete. Emergency disaster drills are conducted quarterly, last conducted on 07/30/2025. LPAs reviewed 5 residents records and 5 staff records, and all were complete. LPAs also reviewed a sample of resident’s medications. The following documents were reviewed during the visit:LIC 500 Personnel Report ,LIC 610E Emergency Disaster Plan, Liability Insurance, Current Administrator’s Certificate No deficiencies cited during visit. Exit interview conducted and a copy of this report provided.the state’s words, verbatim · CDSS document, Aug 28, 2025

Type of visit: Case Management - Incident

On 05/09/2025 at 10:30 AM, Licensing Program Analyst (LPA) Ardalan Gharachorloo conducted an unannounced Case Management visit regarding an incident that was reported to CCLD on 05/02/2025. LPA met with Darlene Marimla, Resident Health Services Director, and explained the purpose of the visit. The incident reported involved a resident who experienced financial theft by a third party home care agency.The LPA interviewed the Health Services Director, who stated that "the incident was reported to the local police and the home care agency involved was promptly notified". She further explained that the facility's mitigation plan for such incidents includes reminding home care agencies to provide proper training to their employees and working collaboratively with these agencies to prevent future occurrences. No deficiencies issued during the visit. Exit interview conducted and a copy of this report was provided.the state’s words, verbatim · CDSS document, May 9, 2025

Type of visit: Required - 1 Year

On 08/15/2024 at 9:28 AM, Licensing Program Analysts (LPAs) Ardalan Gharachorloo and David Doidge arrived unannounced to conduct 1-Year Annual Required inspection. LPAs met with Executive Director, Ezekiel Griffin and explained the purpose of the visit. LPAs toured the facility including but not limited to 5 residents’ apartments, bathrooms, multiple activity rooms, kitchen, common area and courtyard. LPAs observe lighting in all rooms are adequate for the comfort and safety of the residents. Hallway temperature was maintained at 72 degrees F. The hot water temperature in a residents apartments' bathroom was measured at 114 degrees Fahrenheit. Residents’ bathrooms are equipped with grab bars and non-skid mats. There is a minimum of one week supply of nonperishable and 2-day of perishable foods. Centrally stored medications, sharps and toxics are locked and inaccessible to residents in care. Smoke detectors and carbon monoxide detectors were in operating condition during visit. Fire extinguisher was last serviced on 01/04/2024. Emergency Disaster Plan was last posted on 06/06/2023. First aid kit was observed to be complete. Emergency disaster drill was last conducted on 08/07/2024. LPAs reviewed 7 residents records and 6 staff records, and all were complete. LPAs also reviewed a sample of resident’s medications. The following reports were reviewed: LIC 500 Personnel Report, LIC 610E Emergency Disaster Plan, Liability Insurance, and Current Administrator’s Certificate. No deficiencies cited during visit. Exit interview conducted and a copy of this report provided.the state’s words, verbatim · CDSS document, Aug 15, 2024

Type of visit: Case Management - Other

On 7/10/2024 at 10:00am, Licensing Program Analysts (LPAs) L. Hall and Ardalan Gharachorloo conducted an unannounced Case Management visit regarding an incident that was reported to CCLD on 7/8/2024. LPAs met with Ezekiel Griffin, Executive Director, and explained the purpose of the visit. The incident reported involved an independent resident being financially abused by an unknown individual. Executive Director stated the facility was unaware of the incident until July 5th, 2024; however, the abuse had been going on for sometime. Executive Director stated at this time there is no concern regarding the resident's well-being. No deficiencies issued during the visit. Exit interview conducted and a copy of this report was provided.the state’s words, verbatim · CDSS document, Jul 10, 2024

Type of visit: Required - 1 Year

On 09/30/2023 at 9:00 AM, Licensing Program Analyst (LPA) K. Nguyen conducted an unannounced required one-year inspection and met with Aman Nagra, Resident Health Services Director, and explained the purpose of the visit. Ezekiel Griffin Executive Director later arrived at 1:10PM. This facility is an independent living part of the Community Care Retirement Communities (CCRC) composed of five separate four story per site plan - The Tahoe, Eldorado, Shasta, Mendocino and Lassen. In addition to these buildings are the Garden Terraces (GT) units - West has three floors and East has two floors. Along the perimeter of the GT units are the Villas (six category townhouses with private garages ranging from 700 sq ft to 2000+ sq ft). LPA observed the Clubhouse is the main building where management/maintenance offices are located. It also includes resident amenities such as the gardens, Bocce ball courts, Yoga studio, Wood shop, Astronomy center, Tennis courts, Safety Kiosk, Dog parks, spa/salon, game/card rooms, billiard room, theater, fitness center, library, restaurant, cafe and dining rooms. Current census is 810 residents with total capacity for 828 residents. Fire clearance was approved for 558 non-ambulatory residents which includes a hospice waiver for four (7) residents. Fire Drill was last conducted on 08/3/23. Emergency/Disaster Plan (LIC 610E) is posted near the reception desk and close to a Lan line phone. LPA reviewed fourteen (10) resident and ten (6) staff files. Staff has fingerprint clearances and are associated to the facility. Resident files contained Admission Agreements, Physicians' reports (LIC 602), Resident Appraisals (LIC 603A), Assessments, Needs/Services plans (LIC 625), Centrally stored medications (LIC 622), Advanced Health Care Directives/DPOA-H/POLST and Transfer Agreement, ID/Emergency information (LIC 601), Consent for Emergency Treatment (LIC 627C), Personal rights (LIC 613), Personal Property & Valuables (LIC621), Telecommunications Device Notification (LIC 9158), LGBT residents' Bill of Rights. LPA along with Executive Director inspected ten (10) apartment units in five separate buildings (the Eldorado, Tahoe, Shasta, Mendocino and Lassen) and units in the Garden Terraces/Villas areas. LPA observed apartment units were clean and in good repair. There were grab bars in the bathrooms. Hot water temperatures were measured at 116.0 degrees Fahrenheit (Eldorado); 117.6 degrees Fahrenheit (Tahoe); 113.1 degrees Fahrenheit (Mendocino), 113.3 degrees Fahrenheit Lassen and 110.8 degrees Fahrenheit (Shasta). 119.6 and 118.0 Fahrenheit Garden Terraces and 112.6 Fahrenheit Villa. Apartments have their own washer and dryer for use of the resident. LPA observed each apartment has a kitchen. Units are equipped with refrigerators, dish washers, stove, washer, and dryer. Lifeline emergency response buttons are in place in each bathroom. Each unit has also a check in button. Signal systems are either pendants that people wear, or they can push a panic button. There is a check in button that people press around 4:38 PM. If they do not check in, staff goes to check on them. Fire extinguishers (approx. 256) located throughout the facility's buildings were last inspected on 03/7/2023. Stryker emergency chairs were located on the second floor of each building for Emergency/Disaster preparedness. The facility has a health services office where people may come if they aren't feeling well, need blood pressure taken, or minimal wound care for surgical wounds. There are 3 large dining rooms and kitchen. Kitchen freezer was observed at zero degrees Fahrenheit, and three (3) refrigerators were at 35 degrees Fahrenheit. Food supply was checked and there is an adequate supply of 2-day perishables and 7-day non-perishables. Kitchen and food preparation areas were observed to be clean and in compliance. At the Clubhouse, LPA observed a variety of activity rooms such as the library (run by residents), game rooms, movie theater, fitness rooms. Medication room is locked. Medication technicians /Registered nurses have first aid and CPR and annual training. A certified administrator is on site 40 hours a week to oversee business operation. No deficiencies were observed in the areas that were evaluated. No citations were issued during today’s inspection. Exit interview conducted and a copy of this report provided to Executive Director.the state’s words, verbatim · CDSS document, Sep 30, 2023