Heritage House-An Assisted Living Community

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Kristin Kontilis conducted an unannounced required Annual Inspection at the above-named facility. LPA was greeted by Administrator Alejandra Nunez. LPA explained the purpose of the visit. The facility is a Residential Care Facility for the Elderly (RCFE) and is home to fifty-eight (58) non-ambulatory residents with a Dementia diagnosis, a Hospice Waiver for twenty-five (25) residents, and is approved for delayed egress. Currently, there are nine (9) residents on hospice. At the time of arrival, there were 58 residents in care with three (3) medication technicians/caregivers on duty along with eight (8) caregivers, one (1) Clinical Director, three (3) activities coordinators, and one (1) interim activity director. Administrator and Licensees participated in the inspection. Entrance interview conducted: A tour of the physical environment and accommodations were assessed. The following was noted: LPA observed the required posting of the complaint poster and Resident’s Rights. LPA inspected the facility for fire safety, personal accommodations, and food service. The facility maintains a comfortable room temperature. The physical environment was checked for cleanliness and condition. Walls, windows, ceilings, doors, floors and floor coverings were checked. There are approximately sixteen (16) fire extinguishers on the premises serviced once each month since 10/8/2025. There are approximately eight (8) fire pull alarms throughout the facility. There are approximately seventy-eight (78) dual carbon monoxide detectors/smoke alarms throughout the facility. The local fire department is alerted when/if the smoke alarms/carbon monoxide detectors are activated. Fire drills and disaster drills are conducted quarterly. Please continue to 809-C, Pg 2. Residents participate at will in activities such as music and live entertainment, spiritual and religious activities, outings with family members, games, art activities, painting activities, storytelling, word games, travel shows, tri-shaw rides, van rides, and picnics to local parks and attractions. Additionally, the facility participates in the state-based Vitality program through the local community college. Activities are scheduled in the mornings, afternoons, and evenings. Evening activities such as games and storytelling have been incorporated for all residents especially those who may experience sundowning behaviors. The facility incorporated the “Freedom Nature Trax” which is a ‘skid steer’ mobility device that the individual’s wheelchair attaches to giving them the mobility to access trails, parks, beaches, and other outdoor paths with full and/or partial independence. Snacks and beverages are available for residents in care upon request. LPA observed the kitchen area and dining areas to be clean. Cleaning agents and the toxic chemicals are kept in locked supply rooms throughout the facility. The facility consists of four neighborhoods each conducive to the level of care required for the residents. All bedrooms have sufficient lighting, nightstands, beds, and bed furnishings. A locked medication cart is designated for each neighborhood in the Wellness Clinic. First aid supplies are also kept in the Wellness Clinic. Neighborhood #4 is a neighborhood for residents who require a higher level of care. The facility maintains a higher staff ratio in Neighborhood #4 to meet the needs of the residents. Throughout the neighborhoods, there are dining rooms, libraries, beauty salon, social seating areas, outdoor patios, and paved walkways conducive for leisure walks throughout the facility. Due to time restraints, LPA will return at a later date to continue the inspection. Exit interview conducted. No deficiencies noted. Copy of report issued at the time of the visit.the state’s words, verbatim · CDSS document, Oct 10, 2025

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Kristin Kontilis conducted an unannounced required Annual Inspection at the above-named facility. LPA was greeted by Front Desk Receptionist Staff 1 (S1). Administrator Alejandra Nunez was present during the inspection. At the time of arrival, there were 59 residents in care with four (4) medication technicians/caregivers on duty along with three (3) caregivers, one (1) Clinical Director, two (2) activities coordinators, one (1) activity director, and the Administrator on duty. LPA explained the purpose of the visit. The facility is a Residential Care Facility for the Elderly (RCFE) and is home to forty (40) non-ambulatory residents with a Dementia diagnosis, a Hospice Waiver for twenty-five (25) residents, and is approved for delayed egress. Currently, there are twelve (12) residents on hospice. Entrance interview conducted: A tour of the physical environment and accommodations were assessed. The following was noted: LPA observed the required posting of the complaint poster and Resident’s Rights. LPA inspected the two-story facility for fire safety, personal accommodations, and food service. The facility maintains a comfortable room temperature. The physical environment was checked for cleanliness and condition. Walls, windows, ceilings, doors, floors and floor coverings were checked. There are approximately sixteen (16) fire extinguishers on the premises serviced once each month since 10/6/2023. There are approximately eight (8) fire pull alarms throughout the facility. There are approximately seventy-eight (78) dual carbon monoxide detectors/smoke alarms throughout the facility. The local fire department is alerted when/if the smoke alarms/carbon monoxide detectors are activated. Fire drills are conducted approximately twice each year. Please continue to 809-C, Pg 2. Residents participate at will in activities such as music and live entertainment, spiritual and religious activities, outings with family members, games, art activities, painting activities, storytelling, word games, travel shows, tri-shaw rides, van rides, and picnics to local parks and attractions. Additionally, the facility participates in the state-based Vitality program through the local community college. Activities are scheduled in the mornings, afternoons, and evenings. Evening activities such as games and storytelling have been incorporated for all residents especially those who may experience sundowning behaviors. Most recently, the facility incorporated the “Freedom Nature Trax” which is a ‘skid steer’ mobility device that the individual’s wheelchair attaches to giving them the mobility to access trails, parks, beaches, and other outdoor paths with full and/or partial independence. Snacks and beverages are available for residents in care upon request. LPA observed the kitchen area and dining areas to be clean. Cleaning agents and the toxic chemicals are kept in locked supply rooms throughout the facility. The facility consists of four neighborhoods each conducive to the level of care required for the residents. All bedrooms have sufficient lighting, nightstands, beds, and bed furnishings. A locked medication cart is designated for each neighborhood in the Wellness Clinic. First aid supplies are also kept in the Wellness Clinic. Neighborhood #4 is a neighborhood for residents who require a higher level of care. The facility maintains a higher staff ratio in Neighborhood #4 to meet the needs of the residents. Throughout the neighborhoods, there are dining rooms, libraries, beauty salon, social seating areas, outdoor patios, and paved walkways conducive for leisure walks throughout the facility. The physical environment was checked for cleanliness and condition. The facility was seen to be in good repair inside and outside. First aid kit and additional first aid supplies are kept in a locked centrally stored cabinet in the Wellness Clinic, the Personal Care area, and in the kitchen. LPA reviewed Staff records for trainings, health screenings, and background checks. All staff records are up-to-date and trainings are current. LPA reviewed Residents' records for medication administration and medication record keeping. All residents’ records are complete. Exit interview conducted. No deficiencies noted. Copy of report issued at the time of the visit.the state’s words, verbatim · CDSS document, Aug 28, 2024

Type of visit: Case Management - Annual Continuation

Licensing Program Analyst (LPA) Kristin Kontilis conducted a Case Management - Annual Continuation visit to the facility above. LPA met with Administrator Alejandra Nunez and explained the purpose of the visit. LPA reviewed Staff records for trainings, health screenings, and background checks. LPA reviewed Residents' records for medication administration and medication record keeping. Technical Assistance was provided to include specific information on medication distribution such as start dates noted, Doctor’s changes noted, and care notes recorded. Exit interview conducted. No deficiencies noted. Copy of report issued at the time of the visit.the state’s words, verbatim · CDSS document, Nov 21, 2023

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Kristin Kontilis conducted an unannounced required Annual Inspection at the above-named facility. LPA arrived at 12:55 PM and was greeted by Front Desk Receptionist Staff 1 (S1). Administrator Alejandra Nunez was present during the inspection. At the time of arrival, there were 56 residents in care with 2 medication technicians, 6 caregivers, and 2 “Rap Aid” Hospice assistants, and 1 activities coordinator on duty. LPA explained the purpose of the visit. The facility is a Residential Care Facility for the Elderly (RCFE) and is home to non-ambulatory residents with a Dementia diagnosis, a Hospice Waiver for 25 residents, and is approved for delayed egress. Currently, there are 20 residents on hospice. Entrance interview conducted: A tour of the physical environment and accommodations were assessed. The following was noted: LPA observed the required posting of the complaint poster, bill of rights and Resident’s Rights. LPA inspected the two-story facility for fire safety, personal accommodations and food service. The facility maintains a comfortable room temperature. The physical environment was checked for cleanliness and condition. Walls, windows, ceilings, doors, floors and floor coverings were checked. There are 16 fire extinguishers on the premises last serviced on 10/22/2022. There is a total of 78 dual carbon monoxide detectors/smoke alarms throughout the facility. The local fire department is alerted when/if the smoke alarms/carbon monoxide detectors are activated. Fire drills are conducted approximately twice each year. Residents participate at will in activities such as music and live entertainment, spiritual and religious activities, outings with family members, games, art activities, painting activities, storytelling, word games, travel shows, tri-shaw rides, van rides, and picnics to local parks and attractions. Additionally, the facility participates in the state-based Vitality program through the local community college. Activities are scheduled in the mornings, afternoons, and evenings. Evening activities were recently incorporated for all residents especially those who may experience sundowning behaviors. Please continue to 809-C, Pg 2. Snacks and beverages are available for residents in care upon request. LPA observed the kitchen area and dining areas to be clean. Cleaning agents and the toxic chemicals are kept in locked supply rooms throughout the facility. The facility consists of four neighborhoods each conducive to the level of care required for the residents. All bedrooms have sufficient lighting, nightstands, beds, and bed furnishings. A locked medication cart is designated for each neighborhood in the Wellness Clinic. First aid supplies are also kept in the Wellness Clinic. Neighborhood #4 is a neighborhood for residents who require a higher level of care. The facility maintains a higher staff ratio in Neighborhood #4 to meet the needs of the residents. Throughout the neighborhoods, there are dining rooms, libraries, beauty salon, social seating areas, outdoor patios, and paved walkways conducive for leisure walks throughout the facility. The physical environment was checked for cleanliness and condition. The facility was seen to be in good repair inside and outside. First aid kit and additional first aid supplies are kept in a locked centrally stored cabinet in the Wellness Clinic, the Personal Care area, and in the kitchen. Due to time restraints, LPA will return at a later date to continue the inspection.the state’s words, verbatim · CDSS document, Oct 2, 2023