Illustration — no photo of this home on file yet

Anita's Care Villa

Small home·Licensed for 6·Newbury Park, California

Licensed since 2016Licence #565802411
  • Care approvals on fileWheelchair · Dementia · Hospice · BedriddenState licensing record · September 27, 2026
  • Estimated starting rate$5,600 a monthCovelight estimate · likely $4,600–$6,900
  • Home sizeLicensed for 6Small care home · a licensed care home (RCFE)
  • Room at the last state visit3 of 6 beds occupiedJune 24, 2022 · not a current opening
  • Ways to payAsk the homeMedi-Cal ALW participation not on file
  • Last state visitJune 3, 2026CDSS inspection record

Anita's Care Villa is a small care home in Newbury Park — a licensed residential care facility for the elderly (RCFE), the licence category behind “assisted living” and “board and care.” It is licensed for 6 residents since 2016.

Built from CDSS public records · September 27, 2026. Every fact below names its source and date.

Quick answers and the state record

A citation does not make a home unsafe, and an empty file does not make a home good.

Quick answers about Anita's Care Villa

Is Anita's Care Villa licensed?

The state lists this license as “Licensed,” per CDSS records as of September 27, 2026.

How many residents is Anita's Care Villa licensed for?

6 residents — a small home, per CDSS records as of September 27, 2026.

Has Anita's Care Villa been cited?

1 Type A and 1 Type B citations since 2016, per CDSS records as of September 27, 2026. Those records count 10 state visits over the same years.

Is Anita's Care Villa still open?

This license was on the CDSS roster as of September 28, 2026.

What does Anita's Care Villa cost?

$5,600 a month to start is a Covelight estimate, likely $4,600–$6,900. This home’s own rate is not on file. Ask: “What is the all-in monthly rate, and what would push it higher?”

Covelight’s estimate starts from the rates 11 small homes within 15 miles publish, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices. In testing, the likely range held the real rate for 6 in 10 homes. This home’s own rate is not on file.

Among 17 other homes of a similar licensed size across Ventura County that publish a starting rate, the middle half runs $3,500 to $6,202 a month, and the middle figure is $5,000 (n = 17 other homes publishing a starting rate).

Each of those is a home’s own published figure, gathered on its own date in September 2026 — not an average of ours, and not a survey. Similar size means small and mid-size homes counted together, and large communities counted on their own, because they are different markets.

A home outside the band is not overcharging or underpricing: a starting rate covers different things in different homes, which is the first thing to ask about.

The price is made in the phone call. Nothing here is a quote, an offer or a discount.

A starting rate is the room and the base care. California homes commonly bill care levels, medication management, supplies, transport and a second person in the room as extras. Many also charge a one-time fee at move-in. Ask for that list in writing before anything is signed.

Only prices a home put out itself count here: its own website, a listing it supplied, or a price a listing site says the home confirmed. Prices a site shows without saying where they came from are left out.

Does Anita's Care Villa take Medi-Cal?

On Medi-Cal’s Assisted Living Waiver: this home is not on the DHCS participation list dated September 23, 2026. Ask the program about current options. The waiver pays for care services, not room and board.

Who holds the license?

The license is held by Anita's Care Villa, Inc., per CDSS records as of September 27, 2026.

Is there a hospital nearby?

Los Robles Hospital & Medical Center is 4.1 miles away in a straight line, per the CDPH licensed-hospital list dated September 16, 2026. See licensed care homes near it.

Can Anita's Care Villa keep a resident on hospice?

Hospice care is approved on this license, covering up to 6 residents, per CDSS records as of September 27, 2026.

Anita's Care Villa license and inspection record

  • Name on the license: “ANITA'S CARE VILLA”, per the CDSS roster as of May 25, 2025.
  • License #565802411. The state lists this license as “Licensed,” per CDSS records as of September 27, 2026.
  • Licensed for 6 residents — a small home, per CDSS records as of September 27, 2026.
  • Licensed to Anita's Care Villa, Inc., per CDSS records as of September 27, 2026.
  • First licensed in 2016, per CDSS records as of September 27, 2026.
  • 10 state inspection visits since 2016, per CDSS records as of September 27, 2026.
  • 1 Type A and 1 Type B citations on file since 2016, per CDSS records as of September 27, 2026. The same records count 10 state visits in that period.
  • 2 complaints and 2 substantiated allegations on file since 2016, per CDSS records as of September 27, 2026. One complaint can carry several allegations.
  • The most recent state visit on file is June 3, 2026, per CDSS records as of September 27, 2026.
Type A citationa violation that poses an immediate risk to health, safety or personal rights if it is not correctedType B citationa violation that could become a risk if not corrected, or one involving records, resources or required services

California writes these definitions for every licensed home, not for this one. CDSS citation definitions (PDF) ↗

See the state’s own record

Can they support the care needed?

California licenses a home for specific kinds of care. The state’s record lists what this home is approved for; the home’s own answers fill in what changes as needs change.

  • Wheelchair / non-ambulatoryApproved · covers up to 6 residents
  • Dementia / memory careApproved by the state
  • Hospice careApproved · covers up to 6 residents
  • BedriddenApproved · covers up to 1 resident

State licensing record · September 27, 2026. An approval may cover specific rooms or residents; it does not establish an opening.

Read the state’s own wording
AGE RANGE 60 AND OVER. 6 NON-AMBULATORY, OF WHICH 1 MAY BE BEDRIDDEN. BEDROOM #5 FOR AMBULATORY RESIDENT OR STAFF USE ONLY. HOSPICE WAIVER FOR 6.

983 - RCFE / DEMENTIA

CDSS record, verbatim · September 27, 2026

As needs change

  • Staying through hospice

    Hospice waiver on file · covers up to 6 — care may continue at the end of life

    Ask: “If hospice is needed, can care continue here until the end?”

    State licensing record · September 27, 2026

  • If memory loss develops

    Dementia-care designation on file

    Ask: “Can we read the dementia care disclosure and discuss how daily support works?”

    State licensing record · September 27, 2026

3 more questions to ask the home
  • Two-person transfers or a lift

    Not on file

    Ask: “If two people or a lift are needed to transfer, can the person stay?”

  • Someone awake overnight

    Not on file

    Ask: “Who is awake overnight, and how do residents ask for help?”

  • Medicines

    Not on file

    Ask: “Who manages the medicines, and what happens when a dose is missed?”

What it costs here

Covelight estimate

$5,600a month to start

Likely $4,600–$6,900

From 11 nearby homes that publish rates · this home’s rate is not on file

Likely monthly total

$5,600a month

Likely $4,600–$7,050

With a shared room and basic help.

An estimate for planning, not a quote. The price is made in the phone call.

See the full cost breakdownRoom, care and fees · how people pay · how this estimate works
Room
Daily care
Sharing the room
  • Starting monthly rate$5,600likely $4,600–$6,900

    Covelight’s estimate starts from the rates 11 small homes within 15 miles publish, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices. In testing, the likely range held the real rate for 6 in 10 homes. This home’s own rate is not on file.

  • Basic help with daily careUsually includedup to $600

    Basic help is usually part of the starting rate. Homes that price care by level start around $600 a month (45 California homes publish a care-level range, seen in September 2026).

  • One-time move-in fee$2,000one time · likely $0–$4,000

    Homes that list a one-time entry or community fee charge a median of $2,000 (134 California listings; middle half $1,000–$4,000). Many homes list none — ask.

Likely monthly totalLikely $4,600–$7,050
$5,600
First monthWith a one-time move-in fee · likely $5,350–$10,100
$7,600
How people payPrivate pay, Medi-Cal waiver, SSI/SSP, veterans, insurance
  • Private payMost residents pay from savings, a home sale or family help. Ask for the rate and what it includes in writing.
  • Medi-Cal Assisted Living WaiverThis home is not on the DHCS participation list dated September 23, 2026. Ask the program about current options. The waiver pays for care services, not room and board.
  • SSI/SSPCalifornia’s 2026 standard is $1,626.07 a month; $1,444.07 of it goes to the home and $182 stays with the resident. Whether this home accepts it is not on file — ask.
  • VeteransVA Aid & Attendance can add to a veteran’s or surviving spouse’s pension. Ask whether residents here have used it.
  • Long-term care insuranceMost policies pay for licensed care homes. Ask what paperwork the home provides for claims.
  • MedicareDoes not pay for room and board in a care home. It can still cover hospice or home-health visits inside one.
If the money runs out, what Medi-Cal covers
Avoid surprises on the billWhat changes the price, and what to ask
  • The care level

    Some homes charge one all-inclusive rate. Others add levels or points as needs grow. Ask how the level is set, who decides, and what the next level costs.

  • What is billed separately

    Medication management, incontinence supplies, transportation and a second person in the room are often extra. Ask for the list in writing.

  • Move-in costs

    A one-time community fee or deposit is common. Ask what it covers and whether any of it comes back if the stay is short.

  • Increases

    California requires at least 90 days’ written notice, with reasons, before a rate rises (Health & Safety Code §1569.655). A change in the resident’s care level is the section’s own exception and can be billed sooner.

  • What is the full monthly cost for the room and care we need, and what does it include?
  • What would the next care level cost, and who decides when it changes?
  • What is billed separately, and is there a one-time fee or deposit at move-in?
  • Is any private-pay period required before another payment program can begin?
How this estimate worksWithin 25% for 7 in 10 homes in testing

Covelight’s estimate starts from the rates 11 small homes within 15 miles publish, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices. In testing, the likely range held the real rate for 6 in 10 homes. This home’s own rate is not on file.

11 homes like this within 15 miles publish starting rates mostly between $3,500–$6,500.

  • Only prices a home put out itself count: its own website, a listing it supplied, or a price Seniorly says the home confirmed. Prices a listing site shows without saying where they came from are left out.
  • Nearby homes are the nearest of the same size that publish a rate, widening from 3 to 40 miles until at least 8 do. The estimate starts from what they charge, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices.
  • Room, care-level, second-person and move-in lines come from what California homes publish on listing sites. Memory care uses Covelight’s researched premium over assisted living.
  • Totals add each line’s figure and combine the lines’ ranges as separate charges, because a home is rarely at the top, or the bottom, of every line at once.
  • We tested this estimate on 1,546 California homes that publish their own starting rate. It was within 10% of the real rate for 3 in 10 homes and within 25% for 7 in 10; the likely range held the real rate for 6 in 10 (September 12, 2026).
  • It cannot see this home’s specials, how it assesses care, or which rooms are open.
Show the 11 nearby homes behind this estimate

Where it is

  • 521 Louis Drive, Newbury Park, CA 91320Address from the public record · September 27, 2026. Confirm the entrance with the home before visiting.

Opening the neighborhood map…

The state record

California inspects every licensed home and publishes what it found. Here are the dated documents and the state’s own words, beside what is typical for homes this size.

Since 2022, the state has filed 10 documents for this home, and its records count 10 visits since 2016. The most recent is a facility evaluation report, dated June 3, 2026.

On file since
2022
State visits
10
Most recent visit
June 3, 2026
Occupied · June 24, 2022 visit
3 of 6 bedsa count on that day, not an opening

We hold 2 complaint reports the state published for this home, dated May 31, 2022 to June 24, 2022. 2 of the 2 carry the state's recorded outcome word: “Substantiated” (2). 2 include the transcribed allegation the state investigated, word for word. Summary composed by computer from the 2 complaint reports below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.

Beside homes the same size

  • Type A citations1typical 0
  • Type B citations1typical 0
  • Substantiated allegations2typical 0
  • Total complaints2typical 0

“Typical” is the statewide median across the 6,808 licensed small board-and-care homes (6 or fewer beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this licence since 2016.

Year by year
YearVisitsDocumentsSubstantiated20262202025110202411020231102022352

The last 36 months — 4 of 10 documents

20262 state visits · 2 documents
Jun 3, 2026Facility evaluation reportReport on file

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Kelly Dulek arrived at the facility unannounced to conduct a required annual visit. The LPA met with Administrator Jennifer Shaffer and explained the reason for the visit. RECORD REVIEW: Starting at 12:50 p.m., the LPA conducted a file review for all four (4) residents and staff regularly scheduled and observed the following: Staff have current first aid and training documentation showing required training completed. Resident records were reviewed for, but not limited to: care plans, medical records, admissions agreement, consent forms. All files were in order. Administrator’s Certificate expires on 05/25/2027. INFECTION CONTROL/EMERGENCY DISASTER PLAN: During today’s visit, the LPA reviewed the facility’s infection control plan. The facility’s policies and procedures as it pertains to infection control are adequate. The LPA also reviewed the facility's emergency disaster plan, which was observed to be complete and updated annually as required. The last fire/earthquake drill was conducted on 04/02/2026. Beginning at 02:08 p.m., the LPA along with the Administrator, toured the physical plant areas inside and outside to ensure there are no health and safety hazards. The following was observed: BEDROOMS: The facility is a single-story residential home with five (5) bedrooms, four (4) for resident use and one (1) for staff use. The LPA observed resident bedrooms, which were furnished appropriately with clean linens, appropriate furnishings and sufficient lighting. Inside temperature was maintained at a comfortable level. RESTROOMS: Restrooms are relatively clean and sanitary and in operating condition with grab bars and slip resistant surfaces. Hot water measured within required range. Report Continued on LIC-809-C OUTDOOR SPACE: The LPA observed the back patio which has a covered outdoor area for resident use. There is a gate on the side of the house designated for an emergency exit. The garage is attached and remains inaccessible to residents. Laundry units are located inside the garage. Cleaning solutions are located inside the garage. There are no bodies of water on the premises. COMMON AREAS: The LPA observed common area to be relatively clean and properly furnished. The LPA observed the fire extinguishers to be fully charged and last serviced on 04/23/2026. At 03:15 p.m., fire alarms/carbon monoxide detectors and fire door were tested and functioned properly. There is a working telephone on premises. The LPA observed additional clean linens and towels in the hallway closets. KITCHEN: The LPA observed the kitchen and dining area. Knives are stored locked and inaccessible inside a kitchen cabinet. Kitchen appliances are in operable condition. The facility has a sufficient supply of perishable and non-perishable food and emergency water. MEDICATION REVIEW: At 02:32 p.m., the LPA conducted a review of medication and medication documentation with the Administrator for two (2) residents. Medications are centrally stored and inaccessible inside a locked cabinet near the kitchen area. First aid kits are located throughout the facility. No medication discrepancies were observed. During the time of the visit, the LPA conducted interviews with two (2) residents and one (1) staff. No deficiencies cited at this time. Exit interview conducted. A copy of the report was provided.the state’s words, verbatim · CDSS document, Jun 3, 2026

The state marks this report as 4 pages; the online copy we transcribed has 3. You can request the full file from the county licensing office.

May 14, 2026Facility evaluation reportReport on file

Type of visit: Office

On 05/14/2026, an Informal Conference was held at the Woodland Hills Adult and Senior Care Regional Office. In attendance included Licensing Program Manager (LPM) Desaree Perera, Licensing Program Analyst (LPA) Martha Arroyo, and Licensee Representative (LR) Jennifer Shaffer. The purpose of today’s Informal Conference is to discuss a complaint dated 01/04/2022 (Complaint Control # 29-AS-20220104110534) and complaint dated 05/23/2022 (Complaint Control # 29-AS-20220523095227). The Administrative Action process was explained to the Administrator, as well as the role of an Informal Conference. On 01/04/2022, the Department received a complaint alleging that resident developed pressure injuries while in care. The complaint was substantiated on 06/24/2022 and citation was issued for Basic Services. Additionally, the Department conducted a Case Management and issued citation for violations observed during the course of the investigation which included Prohibited Health Conditions. On 05/23/2022, the Department received a complaint alleging that facility failed to provide resident’s records to resident’s authorized representative. The complaint was substantiated on 05/31/2022 and citation was issued for Additional Personal Rights of Residents in Privately Operated Facilities. Discussions were held regarding the admission of residents with Prohibited Health Conditions, as well as the proper protocols and Title 22 regulations related to admitting residents with Stage 3 and Stage 4 pressure injuries. Report Continued on LIC 809C... Report Continued from LIC 809... The LR acknowledged that the resident should not have been admitted and stated that no additional residents with similar conditions have been admitted since the incident, as it served as a learning experience in properly assessing residents prior to admission to the facility. The LR stated that the resident refused assistance related to the pressure injury after being admitted to the facility, which caused the injury to worsen, although staff attempted to provide assistance at all times. LPM informed the LR that they are able to seek advice from their LPA. Additionally, the LPM discussed the importance of properly documenting all resident care activities, including repositioning residents who require such assistance, and ensuring that all documentation is complete and accurate, including updating appraisals and service plans whenever there is a change in a resident’s condition. The LR stated that they are being more cautious and are conducting thorough assessments of residents by meeting with both the resident and their family to ensure that the facility can meet the resident’s needs prior to admission. Additionally, the LR stated that they have become more organized and are utilizing all available resources. During today’s meeting, the LR submitted a Statement of Understanding acknowledging that they have learned from this experience to ensure it does not happen again. Exit interview conducted and a copy of report was issued.the state’s words, verbatim · CDSS document, May 14, 2026
20251 state visit · 1 document
Jun 19, 2025Facility evaluation reportReport on file

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Emily Peraldi arrived at the facility unannounced to conduct a required annual visit. At 1:45 p.m., the LPA met with Administrator Jennifer Shaffer and explained the reason for it visit. RECORD REVIEW: Starting at 1:53 p.m., the LPA conducted a file review for one (1) resident and staff regularly scheduled and observed the following: Staff have current first aid and training documentation showing required training completed. Resident records were reviewed for, but not limited to care plans, medical records, admissions agreement, consent forms. All files were in order. Administrator’s Certificate is pending. At 2:20 p.m., the LPA along with the Administrator, toured the physical plant areas inside and outside to ensure there are no health and safety hazards. KITCHEN: The LPA observed the kitchen and dining area. Knives are stored locked and inaccessible inside a kitchen cabinet. Kitchen appliances are in operable condition. The facility has a sufficient supply of perishable and non-perishable food. At 2:28 p.m., hot water measured at 105.3-degree Fahrenheit. BEDROOMS: The facility is a single-story residential home with five (5) bedrooms, four (4) for resident use and one (1) for staff use. The LPA observed resident bedrooms, which were furnished appropriately with clean linens, appropriate furnishings and sufficient lighting. Inside temperature was maintained at a comfortable level. RESTROOMS: Restrooms are relatively clean and sanitary and in operating condition with grab bars and non-skid mats. Hot water measured within required range. The sinks had sufficient liquid soap, and paper towels. Signs are posted throughout the facility restrooms to promote handwashing. Continued on LIC-809-C. OUTDOOR SPACE: At 2:22 p.m., the LPA observed the back patio which has a covered outdoor area for resident use. There is a gate on the side of the house designated for an emergency exit. The garage is attached and remains inaccessible to residents. Laundry units are located inside the garage. Cleaning solutions are located inside the garage. There are no bodies of water on the premises. COMMON AREAS: The LPA observed common area to be relatively clean and properly furnished. The LPA observed the fire extinguishers to be fully charged and last serviced on 05/15/2025. At 2:38 p.m., fire alarms/carbon monoxide detectors were tested and functioned properly. There is a working telephone on premises. The LPA observed additional clean linens and towels in the hallway closets. INFECTION CONTROL/EMERGENCY DISASTER PLAN: During today’s visit, the LPA reviewed the facility’s infection control plan. The facility’s policies and procedures as it pertains to infection control are adequate. The LPA also reviewed the facility's emergency disaster plan, which was observed to be complete and updated. The last fire/ earthquake drill was conducted on 06/09/2025. At 2:42 p.m., the LPA conducted a review of medication and medication documentation with the Administrator for one (1) resident. Medications are centrally stored and inaccessible inside a locked cabinet near the kitchen area. First aid kits are located throughout the facility. During the time of the visit, the LPA conducted an interview with one (1) resident. No deficiencies cited at this time. Exit interview conducted. A copy of the report was issued.the state’s words, verbatim · CDSS document, Jun 19, 2025
20241 state visit · 1 document
Jun 17, 2024Facility evaluation reportReport on file

Type of visit: Required - 1 Year

Licensing Program Analysts (LPAs) Kelly Dulek and Trevor Byrne arrived at the facility unannounced to conduct a required annual visit at 11:01AM. LPAs met with Licensee/Administrator Jennifer Shaffer. Entrance interview conducted. Beginning at 11:15AM, the LPAs, along with Licensee/Administrator toured the physical plant areas inside and outside to ensure there are no health and safety hazards and that facility is in compliance with Title 22 Regulations. The following was observed: Fire extinguishers are fully charged and recently serviced on 04/03/2024. Hardwired combination smoke and carbon monoxide detectors and fire door were tested at 12:45PM and all were functional at the time of the visit. No fire clearance concerns were observed. BEDROOMS: There are 5 (five) total bedrooms in the facility; 2 (two) are designated as shared rooms, 2 (two) are designated as private resident rooms and 1 (one) is utilized as a staff room. All resident rooms were observed to be furnished appropriately with clean linens, appropriate furnishings and sufficient lighting. Room #1, which belongs to Resident #1 (R1) was observed to have full bed rails. Room #4, belonging to Resident #2 (R2) contained unsecured Advil in the resident's drawer. Staff room was observed to be locked. BATHROOMS: There are 2 (two) bathrooms for resident use. 1 (one) is designated for shared resident use and the other 1 (one) is a private resident restroom. Restrooms were observed to be equipped with nonskid surfaces and contain nonskid mats. Grab bars were observed in the bathrooms. The water temperature was measured in both resident bathrooms and measured within the required range. COMMON AREAS: This includes the living room and dining room areas. LPAs observed common area to be clean and properly furnished at the time of the visit. A fireplace was observed in the living room and was inaccessible to residents in care. Exit doors contain alarms and were functional at the time of the visit. OUTDOOR SPACE: The backyard has a covered patio area with patio furniture including a table and chairs Report Continued on LIC 809-C for resident use. All passageways were observed to be clear. There were no bodies of water on the premises. An outdoor shed was observed to be locked and inaccessible to residents. KITCHEN/GARAGE: The LPAs observed the garage to be locked and contain cleaning supplies, knives, emergency food, additional refrigerator/food storage, as well as supplies and laundry machines. Kitchen was observed to be clean. Kitchen appliances appeared to be in operable condition. The facility has a sufficient supply of seven (7) days non-perishable and two (2) days perishable food. Cleaning supplies are located in a locked under-sink cabinet. Medications were observed to be in a locked kitchen cabinet. INFECTION CONTROL/EMERGENCY DISASTER PLANNING: During today’s visit, the LPAs reviewed the facility's infection control practices and the facility's emergency disaster plan. The facility’s policies and procedures as it pertains to infection control are adequate. Emergency disaster plan is updated annually as required. Emergency disaster drills are conducted quarterly, with the last drill conducted on 04/03/2024. RECORD REVIEW: Staff and resident records were reviewed for documents including, but not limited to: health screening, TB test, staff training records, fingerprint clearance, resident physician's report, needs and service appraisal, and personal rights. Review of R1's file revealed that R1 is not on hospice and R1 does not have a valid exception on file. Review of R2's file revealed that R2 cannot store their own medications. 5 (five) staff files observed contained all documents. MEDICATION REVIEW: Medications for 2 (two) residents were observed. All medications observed were labeled, stored, and properly documented at the time of the visit. INTERVIEWS: During today's visit, LPAs interviewed 2 (two) staff and 2 (two) residents. During today's visit, LPAs obtained a copy of the facility's liability insurance. Pursuant to Title 22, CA Code of Regulations, the following deficiencies were cited (refer to LIC 809-D). Administrator was informed that failure to correct deficiencies may result in civil penalties. Exit interview conducted, report issued, and appeal rights provided.the state’s words, verbatim · CDSS document, Jun 17, 2024

The state marks this report as 7 pages; the online copy we transcribed has 4. You can request the full file from the county licensing office.

What the state’s words mean
Substantiatedthe state found the allegation more likely true than notUnsubstantiatedthere was not enough evidence to prove a violation occurred — not a finding of wrongdoingUnfoundedthe evidence showed the allegation was false, could not have happened, or had no reasonable basisType A citationa violation that poses an immediate risk to health, safety or personal rights if it is not correctedType B citationa violation that could become a risk if not corrected, or one involving records, resources or required services

CDSS citation definitions (PDF) ↗ · CDSS complaint outcomes ↗

An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record, and we publish no reviews — the state’s dated documents and the questions below stand in their place.

Life here

Rooms, meals, the rhythm of a day, faith and language, pets and house rules — as the home describes them. Tap any detail for its source and date; nothing here is graded.

The home has not described daily life anywhere we have reviewed yet — that is the case for most small homes, and it says nothing about the home. These questions fill in the picture; keep the ones that matter to you.

Before you call

Ask every home the same questions — the state’s record does not answer these. Keep the ones that matter and they travel with your saved homes.

  1. What is included in the monthly rate, and what costs extra?
  2. Who is awake overnight, and how do residents ask for help?
  3. Which rooms does the non-ambulatory approval cover, and what transfer support is provided?
  4. What could change whether someone can stay here?
  5. Can we see a bedroom and share a meal during a visit?

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