Laurel Heights is a residential care home for the elderly (RCFE) in Moorpark, Ventura County, California — state license #565850243, licensed for 112 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 18 dated inspection and complaint documents on file for this home going back to 2022, the most recent dated April 30, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2022, the state has visited this home 21 times and filed 18 documents. The most recent — a complaint investigation report on April 30, 2026 — closed with the state’s outcome word: “Unsubstantiated.”
The state's published file for this home includes 7 documents with transcribed findings, dated February 3, 2023 to April 30, 2026. 7 of the 7 carry the state's recorded outcome word: “Substantiated” (2), “Unsubstantiated” (5). 7 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 7 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Apr 30, 2026Unsubstantiated
Allegation investigated: Facility is over charging resident for services not provided Staff do not ensure residents care needs are being met Resident is not accorded adequate nourishment resulting in weight loss Staff did not ensure copies of resident records were provided to residents responsible party Staff did not ensure resident received medical attention in a timely manner Resident sustained an unexplained injury while in care
Licensing Program Analyst (LPA) Zabel Chochian conducted a subsequent complaint visit regarding above allegations. Upon arrival LPA met with staff and later with Executive Director (ED) Joey Alvarado. The reason for the visit was explained. On 11/12/2025, Community Care Licensing Division received the above allegations. On 11/20/2025, LPA conducted the initial complaint visit. During the complaint visit copies of records relevant to the case was requested. LPA met with and interviewed two (2) staff at approximately 3:50 p.m. LPA also toured the memory care unit with staff. Staff were observed assisting residents in the dining and activity area. Attempt was made to speak with Resident #1 (R1) however R1 was agitated and showed signs of aggression. During a cite visit on 2/20/2026, additional staff and random residents were interviewed. LPA reviewed R1’s records including but not limited to care assessments, progress notes, internal incident reports, notification letters to family and adthe state’s words, verbatim · CDSS document, Apr 30, 2026 · control 29-AS-20251112083024
Mar 14, 2026Unsubstantiated
Allegation investigated: Staff left resident on floor for an extended period of time. Resident sustained a pressure injury while in care. Staff leave resident soiled for extended periods of time.
Licensing Program Analyst (LPA) Zabel Chochian conducted a subsequent complaint visit regarding above allegations. Upon arrival LPA met with receptionist. Executive Director (ED) Joey Alvarado was contacted. LPA spoke with ED and reason for the visit was discussed. ED approved Sarah Crompton-Smith, Program Coordinator to met with LPA and sign today's report. On 05/12/2025, Community Care Licensing Division received the above allegations. On 05/15/2025, LPA Chochian conducted the initial complaint visit and obtained copy of the resident roster, staff roster and staffing schedule. LPA met with and interviewed four (4) staff from approximately 11am-1pm. LPA conducted a physical plant tour with staff beginning in the Memory Care unit at approximately 1:15pm. During the tour from approximately 1:15pm-2:30pm, LPA conducted interview with five (5) random residents residing in the Assisted Living side and interviewed visitors in the Memory Care unit. LPA also attempted to interview residents ithe state’s words, verbatim · CDSS document, Mar 14, 2026 · control 29-AS-20250512163131
Feb 20, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 20, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 17, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 16, 2025Unsubstantiated
Allegation investigated: Staff are mismanaging residents medication
Licensing Program Analyst (LPA) Valeria Conway conducted an unannounced subsequent complaint visit to the facility above to deliver final findings of the complaint allegations. At 1:20 P.M. LPA met with the Executive Director (ED), Johnny Ortiz, and explained the purpose of the visit. On 01/08/2025, LPA Zabel Chochian conducted an initial 10-day complaint visit. During the visit, LPA Chochian completed a physical plant tour, requested and obtained copies of resident roster, staff roster and staffing schedule. LPA also met and interviewed five (5) staff members and eight (8) residents. On 04/03/2025, LPA Conway conducted a subsequent complaint visit. During this visit, a physical plant tour was conducted, along with an audit of resident medications and the centrally stored medication log. LPA Conway interviewed the ED, two (2) Med-Techs, one (1) resident, and reviewed and obtained documents pertinent to the investigation. The Reporting Party (RP) was anonymous therefore, the LPAs were uthe state’s words, verbatim · CDSS document, Jul 16, 2025 · control 29-AS-20241230123842
Jul 9, 2025Substantiated
Allegation investigated: Staff financially abused a resident in care.
Licensing Program Analyst (LPA) Zabel Chochian conducted a complaint visit regarding above allegation. LPA met with Executive Director (ED) Jonny Ortiz. Allegation was discussed with the ED. During today's visit LPA conducted interview with the ED, met with resident #1 (R1) and R1's responsible persons. Interviews revealed that on 06/30/2025, resident #1's respnsible person reached out to the ED and reported fradulant charges on R1's credit card. There were two charges, one on 5/19/2025 for $1675 for StubHub and another for $4717 on 5/20/2025 for Delta Airlines. A police report was filed by the facility. Bank/credit card records confirmed the flight was booked for an individual identified as one of the facility corporate office staff. Facility conducted an internal investigation. Staff was asked about the fradualant transactions on R1's bank/credit card and staff admitted to the fradulent charges. Henceforth, staff was suspended from employment pending termination. The investigation fithe state’s words, verbatim · CDSS document, Jul 9, 2025 · control 29-AS-20250703165848
Jul 9, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 3, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 11, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 12, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 16, 2024Unsubstantiated
Allegation investigated: Administrator is not on the premises for a sufficient number of hours. A qualified staff is not designated to operate the facility during administrator's absence.
Licensing Program Analyst (LPA), Martha Arroyo conducted an initial 10-day complaint visit for the above allegations. Upon arrival, the LPA was greeted by the front desk receptionist. The LPA met with Executive Director (ED), Johnny Ortiz shortly after and the reason for the visit was explained. Entrance interview conducted. During today's visit, at 10:55 a.m., the LPA along with the ED conducted a plant tour to ensure there were no immediate health and safety concerns, conducted interviews with the ED, four staff, and six residents between 10:05 a.m. and 12:10 p.m., and obtained copies of pertinent documents relevant to the investigation. (Report Continued on LIC 9099C...) Unsubstantiatedthe state’s words, verbatim · CDSS document, Jan 16, 2024 · control 29-AS-20240108164943
Dec 15, 2023Unsubstantiated
Allegation investigated: Facility has mold. Facility is in disrepair. Staff do not ensure kitchen is clean. Staff are feeding residents food that is not of good quality. Staff dispensed incorrect medication to resident.
Licensing Program Analyst (LPA) Martha Arroyo conducted a subsequent complaint visit to deliver final findings for the above allegations. The initial visit was conducted on 08/31/2023 and a subsequent visit was conducted on 12/05/2023 by LPA M. Arroyo. On today’s visit, LPA Arroyo met with Executive Director, Johnny Ortiz and the reason for the visit was explained. Entrance Interview. During the initial visit on 08/31/2023, LPA Arroyo conducted a plant tour to ensure there are no health and safety concerns at 1:23 p.m., observed resident bedrooms at 1:28p.m., toured the kitchen and food area at 1:35 p.m., conducted a medication audit at 1:58 p.m., conducted interviews with five staff and five residents between 1:15 p.m. and 3:18 p.m., and obtained copies of pertinent documents. On 12/05/2023, LPA Arroyo conducted a plant tour at 1:10 p.m., toured and inspected the kitchen/food area at 1:15 p.m., and interviewed the Executive Director beginning at 1:12 p.m. and throughout the plant tourthe state’s words, verbatim · CDSS document, Dec 15, 2023 · control 29-AS-20230823120427
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Is Laurel Heights licensed?
Yes — Laurel Heights is a licensed residential care home for the elderly (RCFE) in Moorpark (Ventura County): California license #565850243, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 112 residents. State records list 18 inspection and complaint documents since 2022; the most recent, a complaint investigation report dated April 30, 2026, was marked “Unsubstantiated” by the state.
Can Laurel Heights care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Laurel Heights with clearances for wheelchair / non-ambulatory, hospice care, and bedridden; it does not list dementia / memory care. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. APPROVED FOR 112 NON-AMBULATORY, OF WHICH 4 MAY BE BEDRIDDEN. HOSPICE CARE WAIVER FOR 15 RESIDENTS. DELAYED EGRESS APPROVED IN MEMORY CARE UNIT. NEW MANAGER, GSL MANAGEMENT LLC, EFFECTIVE 01/06/2026.
How much does Laurel Heights cost?
California's public licensing record does not include Laurel Heights's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Ventura County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Laurel Heights accept Medi-Cal or the Assisted Living Waiver?
Laurel Heights is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
73 of 112 beds occupied (65%) when the state visited on April 30, 2026. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Laurel Heights?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 21 state visits and 18 dated documents since 2022 for Laurel Heights; 7 complaint-investigation narratives are transcribed verbatim below. The most recent, dated April 30, 2026, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2026
2025
2024
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 21 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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