Ventura Townehouse is a residential care home for the elderly (RCFE) in Ventura, Ventura County, California — state license #565801810, licensed for 566 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 29 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated April 23, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2021, the state has visited this home 37 times and filed 29 documents. The most recent is a complaint investigation report, dated April 23, 2026.
The state's published file for this home includes 17 documents with transcribed findings, dated July 28, 2021 to September 4, 2025. 17 of the 17 carry the state's recorded outcome word: “Substantiated” (7), “Unsubstantiated” (10). 17 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 17 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Apr 23, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 10, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 17, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 4, 2025Unsubstantiated
Allegation investigated: . Staff behavior poses as a risk to a resident 2. Staff is answering a resident's phone 3. Staff made an unauthorized medical decision for a resident 4. Staff falsified documents regarding a resident
Licensing Program Analyst (LPA) Tuesday Cabiness conducted a subsequent visit, to deliver the final findings of the allegations mentioned above. LPA met with Executive Director Evan Granucci and informed him the reason of the visit. The following was determined: Allegation #1: It was alleged staff (S1 and S2) behavior posed as risk to resident # 1 (R1). To investigate the allegation, on 01/29/2025, from 1:00 p.m. to 2:00 p.m., Licensing Program Analysts (LPAs) Gary Tan and Angelica Segovia conducted the initial complaint visit and obtained documents related to the allegation. Multiple attempts were made to contact the complainant; however, the contact information provided was invalid or incorrect. During today’s visit, from 10:00am to 12:00 p.m., LPA T. Cabiness conducted additional interviews and re-reviewed documentation related to this allegation and a similar complaint involving R1. Prior to this visit, LPA Cabiness reviewed the facility’s complaint history and noted that concernsthe state’s words, verbatim · CDSS document, Sep 4, 2025 · control 31-AS-20250122114301
Sep 4, 2025Unsubstantiated
Allegation investigated: Facility staff do not treat resident with dignity and respect
Licensing Program Analyst (LPA) Tuesday Cabiness conducted a subsequent visit, to deliver the final findings of the allegation mentioned above. LPA met with Executive Director Evan Granucci and informed him the reason of the visit. The following was determined: It was alleged that staff did not treat Resident #1 (R1) with dignity and respect. To investigate the allegation, on 01/04/2025, from 1:00 p.m. to 2:00 p.m., (LPA) interviewed witnesses identified in the complaint. On 01/09/2025, from 10:00 a.m. to 2:30 p.m., LPA conducted the initial complaint visit, obtained and reviewed resident records, and interviewed staff, R1, and 25 out of 250 residents. On 04/04/2025, from 10:00 a.m. to 10:45 a.m., LPA obtained additional information from witnesses regarding the allegation. According to the information obtained, facility staff attempted to have R1 sign documents without R1’s consent, and it was alleged their behavior toward R1 was rude and disrespectful. During interviews, R1 confirmedthe state’s words, verbatim · CDSS document, Sep 4, 2025 · control 31-AS-20250102144515
Jun 17, 2025Unsubstantiated
Allegation investigated: . Staff do not keep the facility free from odor 2. Staff did not ensure that resident was provided comfortable living accomodations
Licensing Program Analyst (LPA) Tuesday Cabiness conducted an initial complaint visit to investigate the allegations mentioned above. LPA met with Executive Director Evan Granucci and informed him the reason of the visit. The following was determined: Allegation #1: It was alleged that staff do not keep the facility free from odor. To investigate the allegation, during today’s visit and on 06/13/2025, between various times ranging from 8:30 a.m. to 1:00 p.m., (LPA) conducted interviews and a physical plant inspection. Resident #1 (R1) expressed concern about an odor coming from the bathroom sink. According to the Executive Director (ED), the chief engineer, and R1, several visits and inspections of R1’s bathroom had been conducted, and staff did not detect any odor. R1 reported being the only person able to smell the alleged odor. LPA inspected R1’s bathroom sink and noted a faint smell coming from the sink. However, LPA also observed various personal hygiene products on the bathroom cthe state’s words, verbatim · CDSS document, Jun 17, 2025 · control 31-AS-20250610131209
Feb 11, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 29, 2025Unsubstantiated
Allegation investigated: Staff do not ensure residents are spoken to in an appropriate manner
On 1/29/25 at approximately 10:00 AM, Licensing Program Analysts (LPAs) Angelica Segovia and Gary Tan conducted an unannounced subsequent complaint visit to this facility to investigate the above allegation(s). LPAs were greeted by Executive Director Evan Granucci. LPAs stated the reason for their visit. It was alleged that staff are being verbally abusive towards residents. To investigate the allegation LPAs asked for census, staff, and resident Rosters. LPAs requested pertinent documents at approximately 10:30 AM. LPAs conducted physical plant tour around 11:00 AM. LPAs conducted interviews between 11:30 AM to 12:30 PM. LPAs interviewed 5 (5) residents and nine (9) memory staff members. Interview with Executive Director (ED) on 12-9-24 revealed that they have not witnessed staff members being verbally abusive towards residents. ED revealed that they conduct their mandated annual training as well as staff member training for their on-boarding with topics on “respect, dignity, and resithe state’s words, verbatim · CDSS document, Jan 29, 2025 · control 31-AS-20241205091235
Oct 29, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 27, 2024Unsubstantiated
Allegation investigated: Staff do not ensure resident is allowed to visit with other residents
Licensing Program Analyst (LPA) Tuesday Cabiness conducted an intial complaint visit, and met with Executive Director Evan Granucci, who was explained the reason of the visit. The following was determined: It was alleged that staff do not ensure resident is allowed to visit with other residents. During today's visit, from 10am to 145pm, LPA conducted a physical plant inspection, reviewed facility documents, and conducted interviews. It was reported to LPA, that facility was not allowing resident # 1 (R1) to visit resident # 2 (R2). From the information obtained, (R2) is under a conservatorship, and at this time, the family is not allowing visitors due to (R2s) medical condition. The facility is following the direction of the family member who is the conservator, therefore, based on interviews and documents reviewed, the allegation is Unsubstaniated. Exit interview and copy of report provided. Unsubstantiatedthe state’s words, verbatim · CDSS document, Aug 27, 2024 · control 31-AS-20240822153539
Aug 20, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 16, 2024Substantiated
Allegation investigated: Facility staff did not provide 60 days written notice for rate increase Facility staff are charging for services not identified in the admission agreement
Licensing Program Analyst (LPA) Tuesday Cabiness met with Executive Director Evan Granucci and informed him the reason of the visit, which is to discuss the allegation above. The following information was provided during the investigation: Allegation # 1: It was alleged facility staff did not provide (60) days written notice for rate increase. During today's visit, from 10am to 4pm, LPA conducted interviews with staff, and residents. LPA also interviewed the complainant. It was reported to LPA, that the facility installed an in-house high speed internet service for all residents at the facility. According to the interviews, the residents and some of the family representatives received notification of the new service and the rate increase. Documenatation received and reviewed, the facility did not provide proper notification, which according to regulations, is a (60) day written notice. Therefore, based on interviews and documentation, the allegation is Substantiated. Substantiatedthe state’s words, verbatim · CDSS document, Jul 16, 2024 · control 31-AS-20240708161314
May 21, 2024Unsubstantiated
Allegation investigated: Staff did not follow residents care plan Facility did not seek medical treatment for resident after fall Staff are not ensuring residents receive three meals a day Staff are not managing residents' incontinence needs Residents rooms are not being cleaned as needed Staff did not receive adequate training
On 05/21/24, at 8:03am, Licensing Program Analyst (LPA) Gina Saucedo arrived at the facility to conduct an unannounced, subsequent complaint visit and was greeted by Deserae Navarro, Front Desk Staff. Deserae Navarro called Executive Director, Evan Granucci via telephone and arrived about an hour later. LPA disclosed the purpose of the visit. LPA explained the purpose of this visit was to gather additional information, gather documentation, conduct additional interviews and deliver findings for this complaint. On 07/28/2021, LPA JoAnn Rosales initiated the complaint investigation. On 07/28/2021, LPA JoAnn Rosales interviewed staff and residents and obtained documents. On 05/21/24, LPA Saucedo conducted a subsequent visit that consisted of obtaining the census, resident, and staff roster. LPA Saucedo conducted the physical tour at 8:25am. During this tour, LPA Saucedo conducted additional staff and resident interviews and obtained additional documentation. LIC 9099C-continued Unsubstantthe state’s words, verbatim · CDSS document, May 21, 2024 · control 31-AS-20210721160917
May 7, 2024Substantiated
Allegation investigated: Insufficient staffing during meal time Facility is in disrepair
On 05/07/24, at 9:50am, Licensing Program Analyst (LPA) Gina Saucedo arrived at the facility to conduct an unannounced, subsequent complaint visit and was greeted by Administrator Evan Granucci. LPA disclosed the purpose of the visit. LPA explained the purpose of this visit was to gather additional information, conduct additional interviews and deliver findings for this complaint. On 11/17/2021, LPA JoAnn Rosales initiated the complaint investigation. On 11/17/2021, during LPA JoAnn Rosales' visit, eleven (11) staff were interviewed. On 03/27/23 there was a subsequent visit by LPA Tuesday Cabiness. On 05/07/24, LPA Saucedo conducted a subsequent visit that consisted of obtaining the census, resident, and staff roster. The Administrator Evan Granucci met with LPA Saucedo to conduct the physical tour at 10:20am. During this tour, LPA Saucedo conducted additional interviews, obtained documentation and delivered findings. LIC9099C-continued Substantiatedthe state’s words, verbatim · CDSS document, May 7, 2024 · control 31-AS-20211109121157
Nov 21, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 21, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Ventura Townehouse licensed?
Yes — Ventura Townehouse is a licensed residential care home for the elderly (RCFE) in Ventura (Ventura County): California license #565801810, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 566 residents. State records list 29 inspection and complaint documents since 2021; the most recent, a complaint investigation report dated April 23, 2026, appears in the inspection record on this page.
Can Ventura Townehouse care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Ventura Townehouse with clearances for wheelchair / non-ambulatory, hospice care, and bedridden; it does not list dementia / memory care. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license record566 NON-AMBULATORY OF WHICH 6 MAY BE BEDRIDDEN. BEDRIDDEN ROOMS #116, 120, 122, 124, 126, 128. APPROVED DELAYED EGRESS. HOSPICE WAIVER FOR 20 RESIDENTS.
How much does Ventura Townehouse cost?
California's public licensing record does not include Ventura Townehouse's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Ventura County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Ventura Townehouse accept Medi-Cal or the Assisted Living Waiver?
Ventura Townehouse is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
243 of 566 beds occupied (43%) when the state visited on September 4, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Ventura Townehouse?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 37 state visits and 29 dated documents since 2021 for Ventura Townehouse; 17 complaint-investigation narratives are transcribed verbatim below. The most recent, dated September 4, 2025, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2024
2023
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 37 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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(805) 642-3263Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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