Quail Park At Shannon Ranch

Licensing Program Analyst (LPA) L. Xiong conducted the complaint investigation visit to the facility. LPA met with Wellness Nurse Cynthia Fumagalli and spoke to Administrator Kim Santos on the phone and informed them the purpose of the visit. During this visit LPA delivered investigation findings regarding the above allegations.The Department has investigated the complaint alleging: Staff do not ensure residents physician reports are updated, Licensee does not ensure staff are properly trained, Staff do not ensure medications are dispensed as prescribed, Staff do not ensure medications are properly managed and accounted for, and Staff do not ensure adequate care supervision is provided resulting in resident falls. Based on the interviews conducted and/or records review the above allegations are UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations aRead the full finding— CDSS inspection report, May 20, 2026 · control 24-AS-20260108093931

On 01/15/2025, Licensing Program Analyst's (LPA) Sarah Hurt and Shawna Doucette arrived to the facility unannounced to deliver findings on the above allegation. LPA met with Facility Administrator, Kim Santos, and stated the purpose of the visit. Regarding the allegation Staff did not meet resident's oral hygiene needs while in care. Reporting Party stated upon further review Resident 1 lived at a different facility location. Resident 1 was not a resident at this facility. Based on the information received, we have found that the complaint is Unfounded, meaning that the allegation is false, could not have happened, and/or is without reasonable basis, therefore, we have dismissed the complaint. NoRead the full finding— CDSS inspection report, January 15, 2026 · control 24-AS-20251025043019

On 01/15/2025, Licensing Program Analyst's (LPA) Sarah Hurt and Shawna Doucette arrived to the facility unannounced to deliver findings on the above allegation. LPA met with Facility Administrator, Kim Santos, and stated the purpose of the visit. Regarding the allegation Staff stole resident’s belongings. The reporting party stated that approximately one month after the resident moved into the facility, Resident 1 reported missing cash from their phone wallet case. Resident 1 reportedly believed they had approximately $140–$200 and later discovered only $40 remaining. The reporting party stated the resident did not leave the facility independently, did not drive, and was not visiting nearby businesses. At the time, the resident lived alone in a studio apartment (Room 227) in assisted living. UnsubstantiatedRead the full finding— CDSS inspection report, January 15, 2026 · control 24-AS-20250908153035

On this date, Licensing Program Analyst (LPA), L. Xiong arrived unannounced to deliver findings on the above allegation. LPA stated the purpose of the visit and requested to meet with the Executor Director. LPA met with Kim Santos. During this investigation, the Department conducted interviews and reviewed records. It was found that facility staff were not responsible for medication management and were not required to perform regular scheduled checks. The Department has investigated the complaint alleging: Questionable Death. We have found that the complaint was UNFOUNDED. An exit interview was conducted. A copy of this report was discussed and provided to Kim Santos. UnfoundedRead the full finding— CDSS inspection report, January 15, 2026 · control 24-AS-20250822154708

On 01/26/2025, Licensing Program Analyst (LPA) Sarah Hurt arrived to the facility unannounced to deliver findings on the above allegation. LPA met with Facility Administrator, Kim Santos, and stated the purpose of the visit. Regarding the allegation Staff did not ensure resident's medication is administered as prescribed. Resident 1's MAR documents multiple missed medications including on 09/18/25 p.m., and 09/19/2025 both a.m. and p.m. Based on records reviewed, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. Substantiated— CDSS inspection report, January 15, 2026 · control 24-AS-20250911082640

Licensing Program Analyst (LPA) Les Xiong conducted the complaint investigation visit to the facility. During the course of this investigation LPA reviewed facility files relevant to the complaint investigation. It was determined that the above allegation:Facility is in disrepair is UNFOUNDED. The evidence from investigation indicated there were a/c units not functioning but the facility responded timely and had the units repaired timely while portable units were provided and used during the repair. This agency has investigated the complaint alleging (Facility is in disrepair). We have found that the complaint was unfounded, therefore we have dismissed the complaint. UnfoundedRead the full finding— CDSS inspection report, October 8, 2025 · control 24-AS-20251001083755

Licensing Program Analyst (LPA) L. Xiong conducted the complaint investigation visit to the facility. LPA met with Office Manager, Peggy Silviera and Administrator, Jeff Moyer on the phone and informed them the purpose of the visit. During this visit LPA delivered investigation findings regarding the above allegations. The Department has investigated the complaint alleging: Facility staff handled resident in a rough manner, and Facility staff inappropriately spoke to resident in care. Based on the interviews conducted and/or records review the above allegation is UNSUBSTANTIATED. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. UnsubstantiatedRead the full finding— CDSS inspection report, March 7, 2025 · control 24-AS-20240718093610

Licensing Program Analyst (LPA) Shawna Doucette conducted an unannounced complaint visit to deliver findings. LPA met with Administrator Jeff Moyer and discussed the purpose of the visit. The Department has investigated the allegations: Resident sustained multiple injuries while in care, Staff do not use a hoyer lift for resident in care, Medication not dispensed at scheduled time, Staff do not following doctor's orders, Unqualified or untrained staff providing care and Staff make residents get up at early hours of the morning. Based on record review and interviews, R1did fall however facility followed proper procedures and sought medical attention for R1. Based on records review and interviews, R1 did not have prescription for a hoyer lift and could get up with assistance from facility staff. UnsubstantiatedRead the full finding— CDSS inspection report, October 5, 2022 · control 24-AS-20220606101550

Licensing Program Analysts (LPA) Shawna Doucette contacted the facility to commence a complaint investigation. LPA conducted a visit and took COVID-19 pre-cautionary measures. LPA identified herself and was met by Staff Deborah Nungaray. LPA explained the purpose of the visit with Executive Chef Miguel Lopez. LPA contacted Administrator Jeff Moyer via phone who advised Executive Chef Miguel would assist with the visit. LPA toured the facility and took photos of the thermostats on the first and second floor of the facility. LPA interviewed staff. Although there was an issue with the air conditioner the facility had the issue fixed and provided cooling units for the rooms to assist with cooling. LPA was at the facility on 6/7/22 and found the termperature to be comfortable in the facility. Based on interviews, this agency has investigated the complaint alleging Facility air conditioner is in disrepair. We have found that the complaint was UNFOUNDED, therefore we have dismissed the complaRead the full finding— CDSS inspection report, June 11, 2022 · control 24-AS-20220610091929