Elsa's Home is a residential care home for the elderly (RCFE) in Santa Rosa, Sonoma County, California — state license #496803960, with a licensed capacity of 6, listed as closed, change of ownership in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 6 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated April 2, 2025 — published below in full, verbatim and unscored.
The state record lists this licence as “Closed, Change of Ownership”. A closed licence cannot admit residents. We keep closed licences published because “is this place licensed?” deserves an honest answer.
The state also licenses a home at this address today: Elsa Care Home · licence #496804279 →
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2021, the state has visited this home 7 times and filed 6 documents. The most recent is a facility evaluation report, dated April 2, 2025.
The state's published file for this home includes 1 document with transcribed findings, dated January 23, 2025. 1 of the 1 carries the state's recorded outcome word: “Substantiated” (1). 1 includes the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 1 document below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Apr 2, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 23, 2025Substantiated
Allegation investigated: Staff did not ensure medication was inaccessible to resident in care Staff mismanaged residents' medication Staff did not follow physician orders Staff did not ensure carpet was clean resulting in resident's feet getting dirty
Licensing Program Analysts (LPAs) Christi Coppo and Ali Deniz arrived unannounced to deliver findings on the above complaint allegations and met with co-Administrator, Alfonso Glavez. Complaint alleges that staff did not ensure medication was inaccessible to resident. During investigation, on the morning of 11/1/24, LPA observed one medication tablet in pre-poured cup, being reserved for an afternoon administration. Per caregiver, the medication was to be administered later that afternoon. LPA observed medication tablet to be left out in the open and readily accessible to all that were present in the facility. Based on LPA observation, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. Deficiency cited on the attached LIC 9099D. Complaint alleges that staff mismanaged residents' medication and staff did not follow physician’s orders. During investigation, LPA reviewed physician’s Continued on 9099C... Substantiatedthe state’s words, verbatim · CDSS document, Jan 23, 2025 · control 21-AS-20241025102653
Apr 3, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Elsa's Home licensed?
No — not currently. The CDSS state record checked August 2, 2026 lists Elsa's Home in Santa Rosa (Sonoma County), California license #496803960, as “Closed, Change Of Ownership”, formerly licensed for 6 residents. State records list 6 inspection and complaint documents since 2021; the most recent, a facility evaluation report dated April 2, 2025, appears in the inspection record on this page.
Can Elsa's Home care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists no specialized-care clearances for Elsa's Home (wheelchair / non-ambulatory, dementia / memory care, hospice care, and bedridden are not on file). A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordCO-ADMINISTRATOR MERCADO GALVEZ
How much does Elsa's Home cost?
California's public licensing record does not include Elsa's Home's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Sonoma County typically runs $6,000–$9,000/mo and small board-and-care homes $5,000–$8,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Elsa's Home accept Medi-Cal or the Assisted Living Waiver?
Elsa's Home is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
What do state inspections show for Elsa's Home?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 7 state visits and 6 dated documents since 2021 for Elsa's Home; 1 complaint-investigation narrative is transcribed verbatim below. The most recent, dated January 23, 2025, records an allegation the state marked “Substantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 7 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for small board-and-care homes (6 or fewer beds), computed across all 5,773 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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(707) 539-5625Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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