Aa Best Care Homes

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: -Facility has not provided due refund as required.

Licensing Program Analyst (LPA) Cuadra arrived unannounced to conduct a complaint investigation and delivered findings regarding the allegation listed above and met with Nick Aquino, Licensee and Charito Santos, Administrative Assistant. There is an allegation regarding the facility has not provided due refund as required. Per Reporting Party, resident (R1) moved out on June 9, 2025, but R1 never received due refund. On 10/24/25 LPA conducted a 10-day visit to the facility confirming through records review of a letter provided by the Licensee dated 10/14/25 from R1's representative payee services indicating that they have reconciled R1's account and discovered an overpayment made to the facility in the amount of $1420.07 as follow: check #2030925 - $1420.07 issued 6/3/25 for Jun25 Bd & care fees was cashed on 06/13/25, then check #2032473 $378.69 issued 6/3/25 for partial Jun25 Bd & Care fees was cashed on 6/30/25 along with copies of deposited checks by the facility. Continue on LIC90the state’s words, verbatim · CDSS document, Oct 24, 2025 · control 21-AS-20251021130214

Allegation investigated: -Staff yelled at resident in care.

Licensing Program Analyst (LPA) Cuadra arrived unannounced to conduct a complaint investigation and delivered findings regarding the allegation listed above and met with Nick Aquino, Administrator and Charito Santos, Administrative Assistant. The Department received an allegation of staff yelling at resident in care. Per Reporting Party, on 8/13/25, they have observed Administrative Assistant (S1) with aggressive behavior towards resident (R1) and yelling at the resident (R1) for “no reason”, when R1 was brought back to the facility following an outing with their case worker, R1 asked S1 for their medication list for an upcoming neurology appointment on 8/14/25, while R1 was making the request, S1 put them off, yelled at them and told them that they were in their "own world" and R1 became visibly distressed by putting their head down and withdrawing from the conversation. During investigation LPA reviewed records, conducted interviews and made observations at the facility, LPA conductethe state’s words, verbatim · CDSS document, Sep 18, 2025 · control 21-AS-20250819085109

Allegation investigated: -Staff did not seek timely medical for resident with scabies.

Licensing Program Analyst (LPA) Cuadra arrived unannounced to conduct a complaint investigation and delivered findings regarding the allegation listed above and met with Nick Aquino, Administrator and Charito Santos, Administrative Assistant. There is an allegation regarding staff did not seek timely medical for resident with scabies. On 8/19/25 resident (R1) was admitted to the emergency room with scabies at Santa Rosa Memorial Hospital and staff did not seek timely medical assistance for R1. Based on records review, LPA obtained medical documents involving R1 dated 8/17/25 when medical assistance was needed due to R1 needed to be transported to the emergency room and scabies were noted on admission. Upon evaluation, R1 stated that their chest has been itchy for the last three weeks. R1 was discharged to Santa Rosa behavioral health due to mental challenges that need to be treated, but there was no evidence that the facility staff was made aware of R1’s diagnosis of scabies. Continuethe state’s words, verbatim · CDSS document, Sep 18, 2025 · control 21-AS-20250819150313

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: -Staff is financially abusing a client while in care.

Licensing Program Analyst (LPA) Cuadra arrived unannounced to conduct a complaint investigation and deliver findings regarding the above allegations and met with Administrative Assistant Charito Santos. The Department received an allegation of staff is financially abusing a client while in care. Per Reporting Party, resident (R1) has mental issues including an ongoing possible delusion that they owe money to various unknown individuals that may or may not exist, but there is a staff member (S1) who R1 trusts, appears to have convinced them that they know one of the individuals that R1 believes they owe money, so R1 has been giving this individual $150 per month for the past several months to “repay” the possibly non-existent individual, where is unclear what S1 is doing with the money, but R1 believes they “should have paid everything back by now.” Based on confidential interviews conducted with staff (S1) and resident (R1) in care, S1 takes R1 out, makes purchases and R1 reimburses ththe state’s words, verbatim · CDSS document, Jun 13, 2025 · control 21-AS-20250528141113

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: -Facility staff are not keeping residents free from infestation of bugs.

Licensing Program Analyst (LPA) Cuadra arrived unannounced to conduct a complaint investigation and deliver findings regarding the above allegations and met with Charito Santos, Administrative Assistant. The Department received an anonymous complaint allegation of facility staff are not keeping residents free from infestation of bugs. Per anonymous complainant, facility staff don't care that residents are bitten up and look like they have a rash. The complainant stated that they have observed small smeared blood and what looked like bugs/ smashed bug pieces in the corner of the mattress liner/cover and unknown resident (names not provided) pulled up sleeves and there were little pinpoint bites and what looks like a rash that appeared to be caused by bed bugs or scabies, but there were smears of blood and dead small bugs in the corner of the mattress. On 4/1/25, LPA conducted 10-day visit to the facility made observations, reviewed records and conducted interviews with staff. Continuedthe state’s words, verbatim · CDSS document, Apr 10, 2025 · control 21-AS-20250328130407

Allegation investigated: -Facility staff are not providing medication as prescribed to client.

Licensing Program Analyst (LPA) Cuadra arrived unannounced to conduct a complaint investigation and deliver findings regarding the above allegations and met with Charito Santos, Administrative Assistant. The Department received an allegation of facility staff are not providing medication as prescribed to client. Per the reporting party, resident (R1) has not received their psychiatric medications in at least two months due to previous psychiatrist retired a while ago. Based on records review, R1 was prescribed with the following medication Risperidone F/C 4mg take one tablet by mouth every evening, Olanzapine F/C 10mg take one tablet by mouth at bedtime and Lorazepam 1mg take one tablet by mouth every four hours as needed for anxiety or insomnia. However, facility medication logs revealed that the above medications were listed, but they were not filled since December 17, 2024, as refills have run out from previous retired psychiatrist, which was also confirmed with the pharmacy vendor.the state’s words, verbatim · CDSS document, Apr 10, 2025 · control 21-AS-20250317092246

Allegation investigated: -Staff did not provide adequate supervision resulting in a resident wandering away from the facility. -Staff are not safeguarding residents monies.

Licensing Program Analyst (LPA) Cuadra arrived unannounced to conduct a complaint investigation and deliver findings regarding the above allegations and met with Charito Santos, Administrative Assistant. Allegation of staff did not provide adequate supervision resulting in a resident wandering away from the facility. According to reporting party, on 3/2/25 resident (R1) was observed at Resurrection Parish church in Santa Rosa, R1 was stating that they were dropped off by somebody, but they could not state their home address, or any further details and they stated that they did not wish to return to where the unknown address where they lived. Although shelters and the police were contacted to attempt to find any leading information of R1 until the facility stated that R1 was not at the facility. Based on records review, Santa Rosa Police records SR-250610130 confirmed above information with an unfounded disposition due to the cognitive decline status that R1 was experiencing and there wthe state’s words, verbatim · CDSS document, Apr 10, 2025 · control 21-AS-20250303152542

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: -Staff did not keep residents free from bed bugs.

Licensing Program Analysts (LPAs) Cuadra and Deniz arrived unannounced to conduct a complaint investigation and deliver findings regarding the above allegations and met with Charito Santos, Administrative Assistant. The Department received an allegation of staff did not keep residents free from bed bugs. The reporting party stated that resident (R1) was observed to have a bug infestation and an infection. LPA conducted 10-day visit on 1/7/25 obtained pertinent records and conducted interviews with Administrative Assistant. The Administrative Assistant told LPA that it had been hard to get rid of bed bugs, but they are treating resident’s rooms in a regular basis. However, based on LPA’s records review of facility internal temperature logs, it revealed that the last time they have treated resident’s rooms was on May 2024. Per Administrative Assistant, the staff have been forgetting to maintain the log in a regular basis, but R1’s room have been treated after been notified of the presencthe state’s words, verbatim · CDSS document, Feb 13, 2025 · control 21-AS-20250102163018

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: -staff did not meet resident's hygiene and grooming needs.

Licensing Program Analyst (LPA) Cuadra arrived unannounced to conduct a complaint investigation and deliver findings regarding the above allegations and met with Administrative Assistant, Charito Santos. The Department received an allegation of staff did not meet resident's hygiene and grooming need. Per Reporting party, resident (R1) was transferred to another licensed facility on 7/23/24. Upon arrival, the receiving facility stated that R1 arrived with extreme matted, and lice infested hair. On 8/8/24, LPA received written statements dated 8/2/24 from the receiving facility identifying R1’s admission as of 7/23/24 and detailing their nurse (LVN) intake assessment findings of hair, nails, and body as follow: “the assessment of resident’s head is conducted at the facility for any signs of dandruff, psoriasis, lesions, open wounds and/or lice. However, they were unable to perform the assessment due to R1’s hair being severely matted on both the top and bottom halves of their head, eachthe state’s words, verbatim · CDSS document, Aug 29, 2024 · control 21-AS-20240725143740

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: -Facility is not meeting resident's care needs.

Licensing Program Analyst (LPA) Cuadra arrived unannounced to conduct a complaint investigation and deliver findings regarding the above allegations and met with Administrative Assistant Charito Santos. The Department received an allegation of facility is not meeting resident's care needs. Per Reporting party, resident (R1) was observed to be unclean, unkept with black dirty caked fingernails, dirty, dry skin with multiple open small wounds to anterior chest from bug bites, wounds to posterior back, sacrum, and bilateral heels with dried blood spots. On 4/25/24, the department received a call from an agency cross-reporting additional information regarding same allegation. Per reporting party, R1 was observed with dirt under their nails and was infested with bed bugs and mites. In addition, it was reported that another resident (R2) was observed during regular checkup on 4/19/24 with lice and it appeared that R2 had not been bathed properly. Continue on LIC9099C... Substantiatedthe state’s words, verbatim · CDSS document, May 21, 2024 · control 21-AS-20240405140542

Allegation investigated: -Staff member slapped resident in care. -Staff member yelled at resident in care. -Facility is in disrepair.

Licensing Program Analyst (LPA) Cuadra arrived unannounced to conduct a complaint investigation and deliver findings regarding the above allegations and met with Administrative Assistant Charito Santos. The Department received an allegation of staff member slapped resident in care. Per reporting party, on 1/10/2024 at around 3:45 pm a staff member (S1) slapped resident (R1) on their hand after they got into a verbal altercation. According to the reporting party, at some point S1 looked like they were going to hit R1 with the mop, but they allegedly slapped R1 on their hand instead. However, the reporting party stated that R1 did not have any marks or bruising. Based on records review of Santa Rosa Police case # SR240000425, the statements obtained resulted in an unfounded case disposition and R1 denied prosecution of S1. LPA conducted confidential interviews with involved parties including staff and residents concluded that the incident could happened, but there was no information obtathe state’s words, verbatim · CDSS document, Mar 7, 2024 · control 21-AS-20240111095236

Allegation investigated: -Enumerated Rights/Staff failed to treat resident with dignity and privacy. -Facility is not clean, safe, or sanitary. -Facility staff are not ensuring residents have clean bed linens. -Personal Rights. -Medications not being given per doctor's orders.

Licensing Program Analyst (LPA) Cuadra arrived unannounced to conduct a complaint investigation and deliver findings regarding the above allegations and met with Administrative Assistant Charito Santos. The Department received an allegation of staff failed to treat a resident with dignity and privacy. Per reporting party, on 12/20/23 around 11:10pm, three staff (S1, S2 & S3) were observed coming to resident (R1) bedroom, turned on the lights, stared at R1 for a while for no reason, they were talking in a foreign language that sounded like Filipino and then left the bedroom. Based on review of facility records of R1’s care notes do not indicate that R1 had brought to their attention the alleged incident. Based on confidential interviews conducted by LPA on 2/8/24 and 2/27/24 with residents and staff, LPA was unable to find any supporting evidence that staff could or not have treated residents with dignity and privacy violation occurred. A finding that the complaint allegation occurred othe state’s words, verbatim · CDSS document, Mar 7, 2024 · control 21-AS-20231221092901

Allegation investigated: -Residents are smoking in the facility

Licensing Program Analyst (LPA) Cuadra arrived unannounced to conduct a complaint investigation and deliver findings regarding the above allegations and met with Administrative Assistant Charito Santos. The Department received an allegation of residents smoking in the facility. Per Reporting Party residents (unknown names provided) smoke inside the facility. Sometimes they will step right outside the door and light up causing smoke to come into the facility including resident’s room, and they are not smoking in the designated area. Based on records review, there was no clear evidence that any resident had been given a warning about smoking in the facility. Based on interviews conducted with the Administrative Assistant, there was a resident (R1) who complained about other residents smoking or the smell of smoke coming in the facility. Although, contradictory information was obtained after conducting confidential interviews with residents in care on 2/8/24. The facility has conducted anthe state’s words, verbatim · CDSS document, Feb 27, 2024 · control 21-AS-20231214125544

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Personal Rights Facility not maintaining records Staff did not keep facility free from pests. Water temperature not within regulation Medications not given as prescribed

At approximately 8:30AM, Licensing Program Analyst Chris Arnhold arrived at this facility unannounced, to conduct an investigation into the above allegations. LPA met with Administrative Assistant Charito Santos, reviewed records, interviewed residents and staff and received copies of documents. Based on records reviewed and interviews conducted, LPA did not find any evidence to support the allegation that staff are violating the personal rights of residents. LPA interviewed residents and learned staff are respectful and provide assistance when asked. Local law enforcement investigated a case regarding an allegation that a staff hit a resident. The case was unfounded. Based on records reviewed and documentation received, there is no evidence that staff are taking documents from residents. LPA compared documents in the facility file with documents received from resident and found they match. LPA reviewed resident records and found the required documentation. Continued on LIC9099-C... Unthe state’s words, verbatim · CDSS document, Oct 27, 2023 · control 21-AS-20231009163356

Allegation investigated: Staff did not provide medical attention to resident. Staff yelled at resident. Staff steals resident’s personal documents. Staff unlawfully evicting resident. Staff does not offer nutritious meals.

At approximately 8:30AM, Licensing Program Analyst Chris Arnhold arrived at this facility unannounced, to conduct an investigation into the above allegations. LPA met with Administrative Assistant Charito Santos, reviewed records, interviewed residents and staff and received copies of documents. Based on records reviewed and interviews conducted, the facility ensured medical attention was provided to residents. Documentation shows resident was seen by emergency personnel after a fall and refused transport to the hospital. Resident is able to communicate and make their own descisions. Based on interviews conducted, LPA was not able to find supporting evidence that staff yell at residents. There are times when a staff raises their voice to be heard over other noises, but not to yell directly at a resident. Based on interviews conducted and observations of resident file management, LPA did not find evidence that staff are taking resident's personal documents. Continued on LIC9099-C... Unsthe state’s words, verbatim · CDSS document, Oct 27, 2023 · control 21-AS-20231016112552

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.