Platinum Residential Care Home is a residential care home for the elderly (RCFE) in Santa Rosa, Sonoma County, California — state license #496803311, licensed for 6 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 10 dated inspection and complaint documents on file for this home going back to 2022, the most recent dated May 19, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2022, the state has visited this home 10 times and filed 10 documents. The most recent is a facility evaluation report, dated May 19, 2026.
The state's published file for this home includes 3 documents with transcribed findings, dated September 26, 2022 to December 30, 2024. 3 of the 3 carry the state's recorded outcome word: “Unfounded” (1), “Unsubstantiated” (2). 3 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 3 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
May 19, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 9, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 1, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 30, 2024Unsubstantiated
Allegation investigated: Facility food supply is not sufficient to meet residents needs Facility is violating residents rights
Licensing Program Analyst (LPA) Alviso conducted an unannounced complaint inspection, on 12/30/24 at approximately 9:30am, and met with caregiver Litiana Tuioga. Caregiver contacted the facility Administrator, Mera Shaughnessey, who arrived shortly after to meet with the LPA. The reporting party (RP) alleges that "facility food supply is not sufficient to meet residents needs, and facility is violating residents rights". LPA toured the facility, including looking at the food supply, perishable and non-perishable. LPA observed a sufficient supply of frozen meats, frozen vegetables, fresh perishables, lunch meats, cheese, fruits, vegetables, grains, noodles, and miscellaneous canned food supply. Interviews conducted with staff (S2, S3),stated that their is always enough food supply, and if anything is needed, staff notify the Administrator. The Administrator will get the food items to the facility that day. S3 stated that they may go borrow milk or some lettuce from their sister facilitythe state’s words, verbatim · CDSS document, Dec 30, 2024 · control 21-AS-20241227145208
Jul 3, 2024Unfounded
Allegation investigated: Medications are accessible to residents in care Staff force residents to shower Staff did not safeguard residents' personal belongings
Licensing Program Analyst (LPA) Alviso conducted a complaint inspection, on 7/3/2024 at approximately 9:45am, and met with Lead Caregiver, has a current Administrator certificate. Caregivers, Jordan and Chris were on duty at the facility. LPA reviewed facility record of all facility residents in care.The LPA conducted interviews with staff, and other related parties. LPA conducted an interview with the Licensee/Administrator who confirmed that residents, R1 and R2, are not residents who reside at the facility, Platinum Residential. LPA obtained copies of facility records. Investigation revealed that residents, R1 and R2, are not residents of the facility, and this investigation/complaint is not regarding resident care at Platinum Residential Care Home. Based on the interviews, record/document reviews, and related information obtained during the investigation, the allegations "medications are accessible to residents in care, staff force residents to shower, staff did not safeguard residthe state’s words, verbatim · CDSS document, Jul 3, 2024 · control 21-AS-20240626114916
Mar 28, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Platinum Residential Care Home licensed?
Yes — Platinum Residential Care Home is a licensed residential care home for the elderly (RCFE) in Santa Rosa (Sonoma County): California license #496803311, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 6 residents. State records list 10 inspection and complaint documents since 2022; the most recent, a facility evaluation report dated May 19, 2026, appears in the inspection record on this page.
Can Platinum Residential Care Home care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Platinum Residential Care Home with clearances for wheelchair / non-ambulatory, dementia / memory care, and hospice care; it does not list bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license record6 NONAMBULATORY/BEDRIDDEN FIRE CLEARANCE. HOSPICE WAIVER APPROVED FOR THREE (3).
How much does Platinum Residential Care Home cost?
California's public licensing record does not include Platinum Residential Care Home's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Sonoma County typically runs $6,000–$9,000/mo and small board-and-care homes $5,000–$8,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Platinum Residential Care Home accept Medi-Cal or the Assisted Living Waiver?
Platinum Residential Care Home is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
6 of 6 beds occupied (100%) when the state visited on December 30, 2024. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Platinum Residential Care Home?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 10 state visits and 10 dated documents since 2022 for Platinum Residential Care Home; 3 complaint-investigation narratives are transcribed verbatim below. The most recent, dated December 30, 2024, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2024
2022
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 10 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for small board-and-care homes (6 or fewer beds), computed across all 5,773 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing. No substantiated complaints are on file.
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(707) 757-8607Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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