Haven's House Of Assisted Living

At approximately 11:30AM, Licensing Program Analyst (LPA) Deniz arrived unannounced to deliver findings for a Complaint Investigation regarding the above allegation and met with Administrator, April Thomas. During the course of the investigation, the Department requested and reviewed documents, conducted interviews, and made observations. The following allegation was investigated, “Staff abandoned resident at hospital.” The complaint alleged that Resident 1 (R1) was transported to Kaiser Emergency Room on the morning of 08/15/2025, following a fall at the facility. Reporting Party (RP) stated that approximately 15 minutes after R1 arrived at the hospital, facility staff were contacted by hospital staff to coordinate discharge, but Administrator 1 (S1) stated that R1’s room had already been filled and R1 was not welcome back to facility. RP also stated that around 12:15 p.m. the same day, the Administrator 1 (S1) returned to the hospital and dropped off R1’s belongings at the security dRead the full finding— CDSS inspection report, October 7, 2025 · control 21-AS-20250815134443

At approximately 08:50AM, Licensing Program Analysts (LPAs) Deniz and Felias arrived unannounced to continue a Complaint Investigation regarding the above allegation and met with Licensee, April Thomas. During the course of the investigation, the Department requested and reviewed documents, conducted interviews, and made observations. There is an allegation of “Facility staff stole resident’s medication.” Complainant alleged that Staff Member 1 (S1) observed Staff Member 2 (S2) taking Resident 1’s (R1) medication. LPAs conducted interviews. Interview with Complainant did not provide additional information. Multiple attempts to reach S1 for additional information were unsuccessful. Interview conducted with S2 denied any knowledge of medications being stolen. Multiple attempts to interview R1 were unsuccessful. LPAs conducted a medication audit and were unable to determine if there were missing medication. Continued on LIC9099-C... UnsubstantiatedRead the full finding— CDSS inspection report, August 6, 2025 · control 21-AS-20250516124427

to be (S) Substantiated - A finding that the complaint is Substantiated means that the allegation is valid because the preponderance of the evidence standard has been met. The following— CDSS inspection report, March 6, 2024

Licensing Program Analyst Bertozzi arrived unannounced to conduct a complaint investigation regarding the above allegation and met with Licensee, April Smith. Licensee did not release resident's personal belongings to responsible party - Complaint alleges that personal items including letters, medication and incontinence products were not released to the responsible party after resident moved. Per conversation with Licensee they returned the letters and medication to the Veteran's Association and denied having incotinence products belonging to the the resident. A finding that the complaint allegation, Licensee did not release resident's personal belongings to responsible party was unsubstantiated meaning that although the allegation may have happened there is not a preponderance of evidence to prove that the allegation occurred. NoRead the full finding— CDSS inspection report, April 21, 2023 · control 21-AS-20230414100907

Licensing Program Analyst (LPA), Farhaan Sarangi arrived unannounced at Haven’s House of Assisted Living for the purpose of delivering complaint findings. LPA was greeted at the door by Licensee/Administrator, April Thomas, and was granted access into the facility. During the course of the investigation, LPA Sarangi reviewed staff records, facility records, interviewed staff, residents and various outside parties, including but not limited to responsible parties and witnesses. Complaint alleges Licensee is accepting residents with a higher level of care needs and facility does not have proper fire safety precautions for bedridden residents in care. During the course of the investigation, LPA could not review resident records as the facility did not retain resident records during intake of the resident. (Report continued on LIC 9099C) SubstantiatedRead the full finding— CDSS inspection report, April 10, 2023 · control 21-AS-20230309102326