Heart And Haven Homecare, The is a residential care home for the elderly (RCFE) in Vallejo, Solano County, California — state license #486803987, with a licensed capacity of 6, listed as closed, licensee initiated in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 16 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated September 16, 2025 — published below in full, verbatim and unscored.
The state record lists this licence as “Closed, Licensee Initiated”. A closed licence cannot admit residents. We keep closed licences published because “is this place licensed?” deserves an honest answer.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2021, the state has visited this home 17 times and filed 16 documents. The most recent is a facility evaluation report, dated September 16, 2025.
The state's published file for this home includes 3 documents with transcribed findings, dated May 9, 2022 to July 18, 2025. 3 of the 3 carry the state's recorded outcome word: “Substantiated” (2), “Unsubstantiated” (1). 3 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 3 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Sep 16, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 11, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 29, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 18, 2025Substantiated
Allegation investigated: Staff did not seek timely medical care
At approximately 8:30AM, Licensing Program Analyst (LPA) Chris Arnhold arrived unannounced and met with Administrator Jean Rice to deliver findings of a complaint investigation-initiated June 17, 2025. During the course of this investigation, outside records were reviewed, observations were made, and interviews conducted. Complaint alleges staff did not seek timely medical care due to staff (S1) not contacting emergency personnel upon the death of Resident (R1). Upon S1 finding R1 unresponsive, S1 did not call emergency personnel, but contacted the Administrator who informed S1 to contact R1’s family and the mortuary be contacted. R1 was not on hospice. S1 is not qualified to pronounce a resident deceased and did not follow the proper procedure to contact 911. Based on LPAs observations and interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation staff did not seek timely medical care is found to be SUBSTAthe state’s words, verbatim · CDSS document, Jul 18, 2025 · control 21-AS-20250617093603
Jul 18, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 25, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 22, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 30, 2024Unsubstantiated
Allegation investigated: Facility is not meeting residents needs
Licensing Program Analyst Leibert arrives unannounced for the purpose of delivering findings on this complaint. It has been alleged that the facility has not met R1's care needs in that R1, prior to R1's admittance to a medical facility, had lost weight, refused food and medications, and neglected routine hygiene care. This investigation, based on statements and document reviews, indicates the following: R1 has a history of periodic bouts of self-neglect; On or about 4/25/2024, R1 was admitted to a medical facility; Facility records indicate R1 began refusing medication a few days prior to hospitalization and that a report was made of R1's declining state on 4/25 to this agency and R1's Responsible Person as required by Title Twenty-Two; Facility Administrator called 911 who assessed R1 and determined R1's need for inpatient care; R1's Responsible Person states that the facility staff have provided good care to R1 and that staff have taken appropriate action to assist R1 despite R1's othe state’s words, verbatim · CDSS document, Apr 30, 2024 · control 21-AS-20240404114856
Nov 17, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
Free for families · We never sell your information · Homes never pay to appear, and rankings are never affected by fees.
No Google listing is on file for this home. When one exists, its rating, review themes, and hours appear here — attributed to Google, never blended with the state record, and never part of how we rank homes.
This home hasn’t added its own details yet. When the operator claims this page, their photos, tour video, activities, languages, and staffing answers appear here — always labeled as theirs, never blended with the state record. Operators: claim your home, free →
Claim your home → · See something wrong? → · How we source every fact →
Is Heart And Haven Homecare, The licensed?
No — not currently. The CDSS state record checked August 2, 2026 lists Heart And Haven Homecare, The in Vallejo (Solano County), California license #486803987, as “Closed, Licensee Initiated”, formerly licensed for 6 residents. State records list 16 inspection and complaint documents since 2021; the most recent, a facility evaluation report dated September 16, 2025, appears in the inspection record on this page.
Can Heart And Haven Homecare, The care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Heart And Haven Homecare, The with clearances for wheelchair / non-ambulatory and hospice care; it does not list dementia / memory care and bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. 6 NON-AMBULATORY. HOSPICE WAIVER FOR 3.
How much does Heart And Haven Homecare, The cost?
California's public licensing record does not include Heart And Haven Homecare, The's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Solano County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Heart And Haven Homecare, The accept Medi-Cal or the Assisted Living Waiver?
Heart And Haven Homecare, The is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
2 of 6 beds occupied (33%) when the state visited on July 18, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Heart And Haven Homecare, The?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 17 state visits and 16 dated documents since 2021 for Heart And Haven Homecare, The; 3 complaint-investigation narratives are transcribed verbatim below. The most recent, dated July 18, 2025, records an allegation the state marked “Substantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2024
2022
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 17 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for small board-and-care homes (6 or fewer beds), computed across all 5,773 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
You can call them yourself, anytime — you never have to go through us.
(707) 651-9299Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
Operate this home? The record above comes from California's public licensing data. You can respond or correct it — free. Claim your home — free →
See something wrong? Report an error — free → · How we source every fact →
This page is generated from CDSS Community Care Licensing public records. How we build these pages →
Do you run Heart And Haven Homecare, The? Claim this listing — free — add photos, activities, languages, and today’s availability.