Hilltop Springs Senior Living is a residential care home for the elderly (RCFE) in Redding, Shasta County, California — state license #455002932, licensed for 211 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 40 dated inspection and complaint documents on file for this home going back to 2023, the most recent dated July 9, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2023, the state has visited this home 49 times and filed 40 documents. The most recent is a facility evaluation report, dated July 9, 2026.
The state's published file for this home includes 14 documents with transcribed findings, dated August 24, 2023 to September 4, 2025. 14 of the 14 carry the state's recorded outcome word: “Substantiated” (5), “Unfounded” (1), “Unsubstantiated” (8). 14 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 14 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Jul 9, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 28, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 13, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 27, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 17, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 11, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 9, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 3, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 4, 2025Unfounded
Allegation investigated: Staff does not ensure facility is free of bed bugs.
On September 4, 2025 at approximately 3:30 PM, Licensing Program Analyst (LPA), Sarah Benson arrived unannounced at Hilltop Springs Senior Living for the purpose of opening a complaint investigation. LPA was greeted at the door by Administrator Tracy Lehner and was granted access into the facility. During the opening of the complaint, LPA conducted a interview with Administrator. LPA Benson and Administrator Tracy Lehner toured the facility. The Administrator stated a resident living in the Independent Living area had reported finding bed bugs. The apartment has been treated by a professional pest control. The Administrator reported the incident was isolated with no further signs of bed bugs at the facility. The resident is not living in the assisted living or memory care area. LPA Benson will cross report with the county health department. This agency has investigated the complaint allegations. We have found the complaint was Unfounded, meaning that the allegation is false, could notthe state’s words, verbatim · CDSS document, Sep 4, 2025 · control 59-AS-20250903091335
Aug 14, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 29, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 25, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 4, 2025Substantiated
Allegation investigated: Staff are not adequately trained to meet resident needs. Staff do not respond to resident’s call for assistance in a timely manner. Staff do not ensure resident’s toileting needs are met. Staff do not keep facility clean and sanitary. Facility call system is in disrepair.
On 03/04/25 Donna Gurriere and Kayla Adkison, Licensing Program Analysts (LPAs) arrived at the facility unannounced to deliver final findings regarding a complaint that was received on 08/13/24. LPA Gurriere met with Keila O’Farrell, Administrator and explained the purpose of the visit. Staff are not adequately trained to meet resident needs. During the interview process, the administrator and seven staff persons working in the memory care unit were interviewed. In addition, records were obtained. Residents were not interviewed due to their dementia status. In addition, records were obtained to include the resident’s (Resident 1) Physician Report, Admission Agreement, Communication document, Medication Administration Records (MARs), Hospice Notes, Initial Plan of Care, Pull Switch Log, Service Plan, Preventions/Safety Measures for Falls, Incident Reports of Fall Injuries, and Staff Names and Cell Phone Numbers continued Substantiatedthe state’s words, verbatim · CDSS document, Mar 4, 2025 · control 59-AS-20240813110806
Feb 24, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 8, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 7, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 2, 2024Unsubstantiated
Allegation investigated: Staff caused injuries to resident in care. Staff did not ensure resident was fed. Staff mismanaged resident's medications. Staff did not answer resident's call button in a timely manner. Staff did not ensure resident's room was cleaned and sanitized. Staff are not properly trained to transfer residents. Staff did not report incidents to resident's responsible party.
On December 02, 2024 at approximately 09:30 AM, Licensing Program Analyst (LPA), Farhaan Sarangi arrived unannounced at Hilltop Springs Senior Living for the purpose of delivering complaint findings. LPA was greeted at the door by Administrator, Administrator, Keila O'Farrell and was granted access into the facility. During the course of the investigation, LPA reviewed facility records, resident records, interviewed staff, witnesses and a collateral interview with Resident #1. Complaint alleges that Staff caused injuries to resident in care and Staff did not report incidents to resident's responsible party. Based on an observation of facility records, resident records and interviews that were conducted with 4 witnesses which included two doctors and two home health nurses, LPA received inconsistent statements. (Report continued on LIC 9099C) Unsubstantiatedthe state’s words, verbatim · CDSS document, Dec 2, 2024 · control 59-AS-20241003084921
Dec 2, 2024Unsubstantiated
Allegation investigated: Unqualified staff is providing care and supervision. Uncleared individuals are allowed stay on the facility grounds. Staff are mishandling the residents medications. Staff are not meeting the residents needs while in care. Staff do not properly safeguard the facility grounds. Staff do not provide adequate food service. Facility not providing basic laundry services to residents.
On December 2, 2024 at approximately 09:30 AM, Licensing Program Analyst (LPA), Farhaan Sarangi arrived unannounced at Hilltop Springs Senior Living for the purpose of opening and delivering complaint findings. LPA was greeted at the door by Administrator, Keila O'Farrell, and was granted access into the facility. During the opening of the complaint, LPA interviewed the Administrator and a random sample of residents in care. In addition, LPA reviewed staff files and a resident file. Complaint alleges that unqualified staff is providing care and supervison. Based on interviews that were conducted and an observation of facility training, LPA could not prove or disprove the allegation. On December 2, 2024, LPA conducted a staff file review which included staff training on a random sample of staff members, LPA reviewed staff training and found no discrepancies in staff training. LPA could not corroborate the allegation. (Report continued on LIC 9099C) Unsubstantiatedthe state’s words, verbatim · CDSS document, Dec 2, 2024 · control 59-AS-20241028125940
Dec 2, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 21, 2024Unsubstantiated
Allegation investigated: Facility did not report scabies outbreak at facility
On October 21, 2024 at approximately 10:00 AM, Licensing Program Analyst (LPA), Farhaan Sarangi arrived unannounced at Hilltop Springs Senior Living for the purpose of opening a complaint and deliering complaint findings. LPA was greeted at the door by Administrator, Keila O'Farrell, and was granted access into the facility. During the opening of the complaint, LPA interviewed the Administrator and requested an email from the Local Public Health Authority and the facility Administrator. Complaint alleges that Facility did not report scabies outbreak at facility. Based on a review of Community Care Licensing Division (CCL) incident reports, LPA learned that the incident report was sent in a timely manner and within Title 22 Regulations Reporting Requirements. Furthermore, the date that the incident occurred was on October 3, 2024, and the date the incident report was sent to CCL was on October 4, 2024. (Report continued on LIC 9099C) Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 21, 2024 · control 59-AS-20241015100310
Oct 21, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 15, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 1, 2024Substantiated
Allegation investigated: Not enough staff to meet resident needs Facility staff not reporting incidents
On October 1, 2024 at approximately 08:00 AM, Licensing Program Analyst (LPA), Farhaan Sarangi arrived unannounced at Hilltop Springs Senior Living for the purpose of delivering complaint findings. LPA was greeted at the door by Administrator, Keila O'Farrell, and was granted access into the facility. During the course of the investigation, LPA reviewed facility records, resident records, interviewed staff and witnesses. Resident could not be located for an interview. Complaint alleges that Not enough staff to meet resident needs. Based on interviews that were conducted with witnesses and staff, the preponderance of evidence standard has been met. LPA conducted interviews with staff and learned that the facility does not have enough staff members in the Memory Care Unit to meet the needs of the resident population that is served. Witnesses that observed not enough staffing has corroborated this allegation. (Report continued on LIC 9099C) Substantiatedthe state’s words, verbatim · CDSS document, Oct 1, 2024 · control 59-AS-20240910141106
Oct 1, 2024Unsubstantiated
Allegation investigated: Facility is serving under cooked meat
On October 1, 2024 at approximately 09:00 AM, Licensing Program Analyst (LPA), Farhaan Sarangi arrived unannounced at Hilltop Springs Senior Living for the purpose of opening a complaint. LPA was greeted at the door by Administrator, Keila O'Farrell and was granted access into the facility. During the course of the investigation, LPA interviewed staff and a random sample of residents. In addition, LPA conducted a tour of the kitchen and made observations. Complaint alleges that facility is serving under cooked meat. Based on interviews that were conducted, LPA could not prove or disprove the allegation. Furthermore, an interview with a random sample of residents could not corroborate the allegation. During a tour of the facility, LPA observed chefs preparing food in a clean kitchen and wait staff serving the food to residents in care. (Report continued on LIC 9099C) Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 1, 2024 · control 59-AS-20240930143721
Sep 24, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 19, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 19, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 9, 2024Unsubstantiated
Allegation investigated: Medication left accessible to resident in care Facility ran out of medication for resident Resident was found sleeping on soiled sheets Resident fell and was not checked on after the fall Resident was over-charged Facility staff falsified documentation
On September 9, 2024 at approximately 02:30 PM, Licensing Program Analyst (LPA), Farhaan Sarangi arrived unannounced at Hilltop Springs Senior Living for the purpose of delivering complaint findings. LPA met with Administrator, Keila O'Farrell. During the course of the investigation, LPA reviewed resident records, interviewed the former resident and staff. In addition, LPA made observations and toured the facility on July 15, 2024. Complaint alleges that Medication left accessible to resident in care. Based on the interviews that were conducted, LPA received inconsistent statements and could not corrborate the allegation. Furthermore, during an interview with Resident #1, LPA learned that the facility dispensed medication to Resident #1 and does not recall medications being left in the room. Complaint alleges that Facility ran out of medication for resident. Based on the interviews that were conducted with staff and Resident #1, (Report continued on LIC 9099C) Unsubstantiatedthe state’s words, verbatim · CDSS document, Sep 9, 2024 · control 59-AS-20240712100825
Sep 5, 2024Substantiated
Allegation investigated: Resident is eloping due to lack of supervision Facility is not safeguarding resident’s personal items Medication mismanagement
On September 5, 2024, at approximately 09:30 AM, Licensing Program Analyst (LPA), Farhaan Sarangi arrived unannounced at Hilltop Springs Senior Living for the purpose of delivering complaint findings. LPA was greeted at the door by Administrator, Keila O'Farrell, and was granted access into the facility. During the course of the investigation, LPA reviewed resident records, interviewed the residents in care and staff. In addition, LPA made observations and toured the facility on August 6, 2024. Complaint alleges Resident is eloping due to lack of supervision. Based on review of incident reports from April 25, 2024, LPA learned that there were two residents that were identified as eloping from the facility but returned to the facility and back into placement the same day (See LIC 9099D). Furthermore, during an interview with the Administrator on August 6, 2024, LPA learned that the resident in question has eloped in passing due to an issue with the egress door during said date of elopemthe state’s words, verbatim · CDSS document, Sep 5, 2024 · control 59-AS-20240806104318
Sep 5, 2024Unsubstantiated
Allegation investigated: Untrained staff administering medications Staff dispensed wrong medications for resident on an outing causing resident to miss medications
On September 5, 2024, at approximately 09:30 AM, Licensing Program Analyst (LPA), Farhaan Sarangi arrived unannounced at Hilltop Springs Senior Living for the purpose of delivering complaint findings. LPA was greeted at the door by Administrator, Keila O'Farrell and was granted access into the facility. During the course of the investigation, LPA reviewed resident records, interviewed a resident in care and the Administrator. Complaint alleges that Untrained staff administering medications. Based on interviews that were conducted, LPA could not prove or disprove the above allegation. Furthermore, LPA received inconsistent statements during the investigation. (Report continued on LIC 9099C) Unsubstantiatedthe state’s words, verbatim · CDSS document, Sep 5, 2024 · control 59-AS-20240812144823
Sep 5, 2024Substantiated
Allegation investigated: Licensee allows uncleared staff to provide care for residents
On September 5, 2024 at approximately 09:00 AM, Licensing Program Analyst (LPA), Farhaan Sarangi conducted an unannounced complaint investigation inspection for the purpose of opening a complaint. LPA met with Administrator, Keila O'Farrell. During the opening of the complaint, LPA toured the facility and made observations on September 5, 2024. In addition, LPA interviewed the Administrator. Complaint alleges that Licensee allows uncleared staff to provide care for residents. Based on an interview with the Administrator, LPA learned that the facility just recently hired the staff member to work on the Independent Living side of the facility that is also connected to the Assisted Living side of the facility. LPA conducted a tour of the 1st floor of the facility on September 5, 2024 at approximately 09:00 AM and observed the uncleared staff member cooking food (See LIC 9099D). (Report continued on LIC 9099C) Substantiatedthe state’s words, verbatim · CDSS document, Sep 5, 2024 · control 59-AS-20240903081337
Sep 5, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 18, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 25, 2024Unsubstantiated
Allegation investigated: Staff do not ensure that residents' medications are disposed of from the facility. Staff do not store residents' medications locked and inaccessible to residents. Staff do not conduct audits of residents' narcotic medications.
On 4-25-24 at 3:45PM, Licensing Program Analyst (LPA) Sarah Benson arrived at the facility unannounced to deliver final findings regarding a complaint that was received on 02/22/24. LPA Benson met with Heather Newcom General Manager, Susan Mosby Health Service Manager, Lacey Mcdermoth Resident Care Cordinatior and explained the purpose of the visit. Continued on 9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Apr 25, 2024 · control 59-AS-20240222082958
Jan 23, 2024Substantiated
Allegation investigated: Uncleared staff are working at the facility.
On 01/23/24 Donna Gurriere, Licensing Program Analyst (LPA) arrived at the facility unannounced to deliver final findings regarding a complaint that was received on 11/09/23. LPA Gurriere met with , Susan Mosby, Health Services Manager and explained the purpose of the visit. Uncleared staff are working at the facility. During the interview process, a walk-through of the facility was conducted, and nine staff files were reviewed. In addition, the administrator, four staff persons and three residents were interviewed. continued Substantiatedthe state’s words, verbatim · CDSS document, Jan 23, 2024 · control 59-AS-20231109103951
Oct 20, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 13, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 24, 2023Unsubstantiated
Allegation investigated: Staff do not ensure cleaning solutions are stored inaccessible to residents
Amended Report, on 10-13-23 Licensing Program Analyst LPA Sarah Benson met with Heather Newcom. On 08/24/2023 Licensing Program Analyst (LPA) Sarah Benson, arrived at the facility unannounced to conduct a complaint investigation for the above allegations. LPA met with Administrator Lisa Sapp and explained the purpose of the visit. LPA and Administrator inspected the facility and LPA interviewed Administrator Lisa Sapp during the visit. During the inspection a five-gallon bucket of dry laundry soap was found in assisted living laundry room, assessable to residents in care. Administrator states with low census and current high functioning residents in care, this poses no immediate risk to the health and safety of residents in care. Based on investigation, observations and interviews, the preponderance of evidence standard has not been met, therefore the above allegation is found to be Unsubstantiated. Exit interview conducted and a copy of the report was provided to administrator Liss Sathe state’s words, verbatim · CDSS document, Aug 24, 2023 · control 59-AS-20230818115222
Year-by-year trend
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Is Hilltop Springs Senior Living licensed?
Yes — Hilltop Springs Senior Living is a licensed residential care home for the elderly (RCFE) in Redding (Shasta County): California license #455002932, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 211 residents. State records list 40 inspection and complaint documents since 2023; the most recent, a facility evaluation report dated July 9, 2026, appears in the inspection record on this page.
Can Hilltop Springs Senior Living care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Hilltop Springs Senior Living with clearances for wheelchair / non-ambulatory, dementia / memory care, hospice care, and bedridden. Clearances describe what the license permits, not day-to-day staffing — confirm current scope and availability with the home directly on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER.211 NON-AMBULATORY,OF WHICH 15 MAY BE BEDRIDDEN.HOSPICE WAIVER FOR 20.
How much does Hilltop Springs Senior Living cost?
California's public licensing record does not include Hilltop Springs Senior Living's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Shasta County typically runs $3,500–$5,500/mo and small board-and-care homes $3,000–$5,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Hilltop Springs Senior Living accept Medi-Cal or the Assisted Living Waiver?
Hilltop Springs Senior Living is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
92 of 211 beds occupied (44%) when the state visited on September 4, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Hilltop Springs Senior Living?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 49 state visits and 40 dated documents since 2023 for Hilltop Springs Senior Living; 14 complaint-investigation narratives are transcribed verbatim below. The most recent, dated September 4, 2025, records an allegation the state marked “Unfounded”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2024
2023
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 49 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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(530) 395-1777Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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