A Touch Of Heaven is a residential care home for the elderly (RCFE) in Redding, Shasta County, California — state license #455002633, with a licensed capacity of 28, listed as closed, agency initiated in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 22 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated May 4, 2026 — published below in full, verbatim and unscored.
The state record lists this licence as “Closed, Agency Initiated”. A closed licence cannot admit residents. We keep closed licences published because “is this place licensed?” deserves an honest answer.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2021, the state has visited this home 25 times and filed 22 documents. The most recent — a complaint investigation report on May 4, 2026 — closed with the state’s outcome word: “Unsubstantiated.”
The state's published file for this home includes 8 documents with transcribed findings, dated March 20, 2023 to May 4, 2026. 8 of the 8 carry the state's recorded outcome word: “Substantiated” (4), “Unfounded” (1), “Unsubstantiated” (3). 8 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 8 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
May 4, 2026Unsubstantiated
Allegation investigated: Facility did not issue refund to resident after TSO
The licensee was served a Temporary Suspension Order on March 17, 2026. All residents were moved out on March 17, 2026. Based on the information obtained during the course of the investigation, the Department is unable to determine the validity of the allegations listed above. Therefore, the allegations above are unsubstantiated. A finding that a complaint allegation is unsubstantiated means that, although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. A copy of this report is going to be mailed certified to the licensee. Unsubstantiatedthe state’s words, verbatim · CDSS document, May 4, 2026 · control 59-AS-20260318132304
Mar 17, 2026Substantiated
Allegation investigated: Facility is in financial distress
On March 17, 2026, Licensing Program Analysts (LPAs) Ivan Avila and Marisa Chiarelli and Licensing Progam Managers (LPMs) Laura Munoz and Troy Orodonez conducted an unannounced complaint investigation visit regarding the above allegation directed by the Department. LPAs met with Justine Long and explained the purpose of the visit. Based on information obtained during the investigation, the allegation that the facility is in financial distress is substantiated. On February 20, 2026, facility staff attempted to cash their paychecks; however, the checks were returned due to insufficient funds. -----Continued on LIC9099-C----- Substantiatedthe state’s words, verbatim · CDSS document, Mar 17, 2026 · control 59-AS-20260224114018
Mar 17, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 14, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 9, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 6, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 5, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 27, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 4, 2025Unsubstantiated
Allegation investigated: Staff are harassing resident in care
On December 4, 2025, Licensing Program Analyst (LPA) Ivan Avila conducted an unannounced complaint investigation visit regarding the above allegation directed by the Department. LPA Avila met with Tricia Cockrum and explained the purpose of the visit. During the investigation process, interviews and a review of records were initiated. LPA investigated the allegation, “Staff are harassing resident in care.” Based on interviews it was indicated that staff have never been observed harassing any residents. Interviews stated residents are treated with dignity and respect. Based on interviews conducted and record review, the preponderance of evidence standards has not been met. Therefore, the above allegation is found to be UNSUBSTANTIATED. Findings that the complaint is Unsubstantiated means that, although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted, and a copy of thethe state’s words, verbatim · CDSS document, Dec 4, 2025 · control 59-AS-20251015083720
Dec 4, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 15, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 15, 2025Unsubstantiated
Allegation investigated: Catheter care not being properly provided Resident belongings stolen Resident not being showered regularly
On September 15, 2025, Licensing Program Analyst (LPA), Ivan Avila conducted an unannounced complaint investigation visit regarding the above allegations directed by the Department. LPA Avila met with Administrator Justine Long and explained the purpose of the visit. During the investigation process, interviews and a review of records were initiated. LPA investigated the allegation, “Catheter care not being properly provided.” Based on interviews, staff indicated R1’s catheter gets cleaned by staff when there’s a leak. R1 has a home health agency that goes into the facility twice a week to help with R1’s catheter care. R1 stated catheter care is being properly provided. ----- Continued on LIC9099C ------ Unsubstantiatedthe state’s words, verbatim · CDSS document, Sep 15, 2025 · control 59-AS-20250716135350
Nov 20, 2024Substantiated
Allegation investigated: Staff do not ensure sufficient care and supervision is being provided to resident
On 11/20/2024 Licensing Program Analyst (LPA) Ivan Avila conducted an unannounced complaint investigation visit regarding the above allegation directed by the Department. LPA met with Tricia Cockrum and explained the purpose of the visit. During the investigation process, interviews and a records review were initiated. LPA investigated the allegation, “Staff do not ensure sufficient care and supervision is being provided to resident.” Based on record review and interviews conducted, R1 had been found on the floor by staff in multiple occasions. Staff have stated it is unknown for how long R1 had been on the floor but was immediately helped back up and placed up on the bed or chair. Based on LPAs interviews which were conducted and record review, the preponderance of evidence standard has been met, therefore the above allegation are found to be SUBSTANTIATED. California Code of Regulations, Title 22, and the California Health and Safety Code are cited on the attached LIC9099-D. An exitthe state’s words, verbatim · CDSS document, Nov 20, 2024 · control 59-AS-20240805143528
Nov 20, 2024Substantiated
Allegation investigated: Resident fell multiple times due to staff neglect resulting in injuries
On 11/20/2024 Licensing Program Analyst (LPA) Ivan Avila conducted an unannounced complaint investigation visit regarding the above allegation directed by the Department. LPA met with Tricia Cockrum and explained the purpose of the visit. During the investigation process, interviews and a records review were initiated. LPA investigated the allegation, “Resident fell multiple times due to staff neglect resulting in injuries.” Based on record review and interviews conducted, R1 sustained multiple falls at the facility. R1 had also sustained some minor injuries. R1 had fallen from her bed after staff forgot to adjust the resident’s bedrails causing R1 to fall from the bed. Based on LPAs observations and interviews which were conducted and record review, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. California Code of Regulations, Title 22, and the California Health and Safety Code are cited on the attached LIC9099-D. Anthe state’s words, verbatim · CDSS document, Nov 20, 2024 · control 59-AS-20240808154742
Oct 15, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 8, 2024Unfounded
Allegation investigated: Staff allege to have a relationship with a resident The resident is scared to come out and be in the facility common areas
On 07/08/2024 Licensing Program Analyst (LPA) Ivan Avila conducted an unannounced complaint investigation visit regarding the above allegations directed by the Department. LPA met with Sarah Prather and explained the purpose of the visit. During the investigation process, interviews and a records review were initiated. LPA reviewed R1s physician report, and it states R1 has a Neurocognitive Disorder known as Dementia. LPA investigated the allegation, “Staff allege to have a relationship with a resident.” Based on interviews conducted, staff stated that they never witnessed any inappropriate behavior between a staff member and a resident. R1s daughter stated that her mother suffers from dementia and has told her that staff members are there to care for her and she cannot go around saying the caregiver is her boyfriend. Interviews revealed that it is R1 that grabs ahold of the staff member and does not want to let go. ****Continued on LIC 9099-C**** Unfoundedthe state’s words, verbatim · CDSS document, Jul 8, 2024 · control 59-AS-20240611103531
Jun 12, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 16, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is A Touch Of Heaven licensed?
No — not currently. The CDSS state record checked August 2, 2026 lists A Touch Of Heaven in Redding (Shasta County), California license #455002633, as “Closed, Agency Initiated”, formerly licensed for 28 residents. State records list 22 inspection and complaint documents since 2021; the most recent, a complaint investigation report dated May 4, 2026, was marked “Unsubstantiated” by the state.
Can A Touch Of Heaven care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists A Touch Of Heaven with clearances for wheelchair / non-ambulatory, dementia / memory care, hospice care, and bedridden. Clearances describe what the license permits, not day-to-day staffing — confirm current scope and availability with the home directly on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. 28 NON-AMBULATORY, OF WHICH 28 MAY BE BEDRIDDEN. HOSPICE WAIVER APPROVED FOR 2 RESIDENTS.
How much does A Touch Of Heaven cost?
California's public licensing record does not include A Touch Of Heaven's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Shasta County typically runs $3,500–$5,500/mo and small board-and-care homes $3,000–$5,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does A Touch Of Heaven accept Medi-Cal or the Assisted Living Waiver?
A Touch Of Heaven is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
12 of 28 beds occupied (43%) when the state visited on March 17, 2026. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for A Touch Of Heaven?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 25 state visits and 22 dated documents since 2021 for A Touch Of Heaven; 8 complaint-investigation narratives are transcribed verbatim below. The most recent, dated May 4, 2026, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2026
2025
2024
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 25 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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