Merrill Gardens At Gilroy is a residential care home for the elderly (RCFE) in Gilroy, Santa Clara County, California — state license #435202806, licensed for 214 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 49 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated June 29, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2021, the state has visited this home 53 times and filed 49 documents. The most recent is a facility evaluation report, dated June 29, 2026.
The state's published file for this home includes 20 documents with transcribed findings, dated April 13, 2022 to September 25, 2025. 20 of the 20 carry the state's recorded outcome word: “Substantiated” (8), “Unfounded” (6), “Unsubstantiated” (6). 20 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 20 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Jun 29, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 24, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 6, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 25, 2025Substantiated
Allegation investigated: The licensee did not comply with the resident’s admission agreement resulting in the resident being charged excess fees
Licensing Program Analyst (LPA) Christine Kabariti arrived unannounced to deliver the finding for the above allegation. LPA met with Executive Director, Billy Mitchell. On 07/10/2025, the Department received the complaint alleging that the licensee did not comply with resident (R1)’s admission agreement resulting in R1 being charged excess fees. On 07/17/2025, the initial complaint investigation was conducted. Documents were obtained to include resident roster, resident (R1)'s admission agreement, ledger, progress notes, and correspondence. Page 1 of 2. Substantiatedthe state’s words, verbatim · CDSS document, Sep 25, 2025 · control 26-AS-20250710154104
Sep 25, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 19, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 17, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 25, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 6, 2025Unfounded
Allegation investigated: Staff did not give resident medication as prescribed
Licensing Program Analyst (LPA) Christine Kabariti arrived unannounced to open the initial complaint investigation. LPA met with Health Services Director (HSD) Jocelyne Bailon Saloche. On 06/03/2025, the Department received a complaint alleging that the facility staff are not giving resident (R1) medication as prescribed. On 06/06/2025, the initial complaint investigation was conducted. The following documents were obtained to include resident (R1)'s physicians report, appraisal/needs and services plan, eMAR summary for April and May 2025, medical records, current medication list, and email correspondences. Page 1 of 2. Unfoundedthe state’s words, verbatim · CDSS document, Jun 6, 2025 · control 26-AS-20250603161256
May 28, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 9, 2025Unsubstantiated
Allegation investigated: Staff are overcharging residents in care Staff are falsifying documents Staff do not keep resident's information confidential
Licensing Program Analyst (LPA) Christine Kabariti arrived unannounced to deliver the finding of the above allegations. LPA met with General Manager, Billy Mitchell. On 05/24/2024, the Department received the complaint. On 05/29/2024, the initial complaint investigation was conducted. The following documents were obtained to include the resident roster, 7 resident records to include a physician’s report, needs and services plan, progress notes, identification and emergency contact information. It was alleged that the facility is overcharging residents in care for services they are not providing. It was alleged that resident (R3) is being charged for showers but R3 shower him/herself. Page 1 of 4. Unsubstantiatedthe state’s words, verbatim · CDSS document, Apr 9, 2025 · control 26-AS-20240524084602
Apr 9, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 20, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 19, 2024Substantiated
Allegation investigated: Facility staff took resident belongings Facility staff did not follow residents care plan
Licensing Program Analyst (LPA) Christine Dolores arrived unannounced to deliver the finding for the above allegations. LPA met with General Manager, Billy Mitchell. On 02/26/2024, the Department received the complaint. On 03/06/2024, the initial complaint investigation was conducted. The following documents were obtained for this investigation to include 2 residents’ identification and emergency information, physician’s report, service plan, progress notes, safeguard of personal properties and valuables, facility’s policy and procedures on medication management, evaluation and service planning, and email correspondences. It was alleged that the facility staff took resident (R1)’s 5 bottles of medications, two pill organizers, and multivitamins inside his/her room while R1 and R1’s spouse was not present in their room. Page 1 of 3. Substantiatedthe state’s words, verbatim · CDSS document, Dec 19, 2024 · control 26-AS-20240226134837
Dec 19, 2024Unfounded
Allegation investigated: Staff did not follow resident’s care plan
Licensing Program Analyst (LPA) Christine Dolores arrived unannounced to deliver the finding regarding the above allegation. LPA met with General Manager, Billy Mitchell. On 03/28/2024, the Department received the complaint. On 04/05/2024, the initial complaint investigation was opened. The following documents were obtained to include resident (R1)’s physician’s report, service plans, progress notes, incident reports, resident roster, and staff schedule. On 03/01/2024, resident (R1) sustained an unwitnessed fall and reported that it had been about 2 hours before anyone came to check in on R1. It was alleged that the staff did not follow R1’s care plan of checking in on R1 every hour. Upon R1’s visit to the hospital on 03/04/2024, it was found that R1 sustained an injury to the head, leg swelling, and back pain. Page 1 of 2. Unfoundedthe state’s words, verbatim · CDSS document, Dec 19, 2024 · control 26-AS-20240328152505
Dec 19, 2024Substantiated
Allegation investigated: Staff did not ensure residents had adequate night supervision Staff did not answer resident’s call buttons in a timely manner
Licensing Program Analyst (LPA) Christine Dolores arrived unannounced to deliver the finding of the above allegations. LPA met with General Manager, Billy Mitchell. On 05/23/2024, the Department received a complaint. On 05/29/2024, the initial complaint investigation was conducted. The following documents were obtained for this investigation to include the staff schedule, LIC500, for May 2024, pendant logs, and 2 staff files. It was alleged that the facility does not have adequate night supervision because on Sunday and Monday there is only one caregiver and one medtech scheduled to work the NOC shift. Page 1 of 3. Substantiatedthe state’s words, verbatim · CDSS document, Dec 19, 2024 · control 26-AS-20240523113501
Dec 10, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 6, 2024Unsubstantiated
Allegation investigated: Staff did not safeguard resident's personal belongings. Staff did not ensure that resident's hygiene needs were met while in care. Staff did not ensure that resident had clean linens while in care. Staff did not follow safe sanitation practices.
Licensing Program Analyst (LPA) Christine Dolores arrived unannounced to deliver the finding of the above allegation. LPA met with Health Services Director, Jocelyne Bailon. On 07/24/2023, the Department received the complaint. On 08/03/2023, the initial complaint investigation was conducted. Documented were obtained for this investigation to include the resident roster, staff schedule, resident (R1)’s progress notes, service plan, shower schedule, safeguard of personal property and valuables (LIC821), theft and loss policy, and facility training on infection control. It was alleged that the facility staff did not safeguard resident (R1)’s dentures as it was observed missing by R1’s family member. It was alleged that R1’s missing dentures was not replaced after it was brought to the attention of the facility staff. Page 1 of 3. Unsubstantiatedthe state’s words, verbatim · CDSS document, Dec 6, 2024 · control 26-AS-20230724122911
Dec 6, 2024Unfounded
Allegation investigated: Facility did not seek medical care for multiple residents who were exhibiting symptoms of scabies Facility did not communicate with residents physicians for a change of condition Facility did not quarantine residents who were exhibiting symptoms of scabies Facility is not discarding PPE gowns after assisting residents with a contagious disease
Licensing Program Analyst (LPA) Christine Dolores arrived unannounced to deliver the findings of the above allegations. LPA met with Health Services Director, Jocelyne Bailon. On 12/08/2023, the Department received the complaint. On 12/15/2023, the initial complaint investigation was conducted. The following documents were obtained to include resident roster, 5 residents physician's report, appraisal/needs and services plan, progress notes, and third-party communication notes. It was alleged that 5 residents (R1 – R5) were showing symptoms of scabies and the facility did not seek medical care and communicate with the resident’s physicians for multiple residents who were exhibiting symptoms. Page 1 of 3. Unfoundedthe state’s words, verbatim · CDSS document, Dec 6, 2024 · control 26-AS-20231208112008
Dec 6, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 6, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 29, 2024Unsubstantiated
Allegation investigated: Facility does not have sufficient staffing in memory care to meet the needs of residents
Licensing Program Analyst (LPA) Christine Dolores arrived to the facility unannounced to deliver the finding of the above allegation. LPA met with General Manager Billy Mitchell. On 08/16/2023, the Department received the complaint. On 08/22/2023, the initial complaint investigation was conducted. The following documents were obtained to include staff schedule, caregiver job description, resident roster, and 4 resident’s files. It’s alleged that the facility does not have sufficient staffing in memory care (aka Garden House) to meet the needs of the residents, as it’s alleged that there is an average of 2 caregivers daily for all of the residents in memory care. It was alleged that the caregivers are also required to do housekeeping chores to include dishwashing, which does not allow the staff time to provide care to the residents. PAGE 1 OF 3. Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 29, 2024 · control 26-AS-20230816163108
Oct 29, 2024Substantiated
Allegation investigated: Facility's call button is not operable and reachable to the resident
Licensing Program Analyst (LPA) Christine Dolores arrived unannounced to deliver the complaint investigation findings. LPA met with General Manager, Billy Mitchell. On 10/10/2023, the Department received the complaint. On 10/18/2023, the initial complaint investigation was conducted. The following documents were obtained for this investigation to include resident (R1)’s physician’s report, hospice paperwork, POLST, service plan, progress notes, POA documents, personal rights form, alert button logs, and death report. It was alleged that the facility’s call button is not operable and reachable to the resident as resident (R1)’s family member pressed the call button, and no one answered. It was also alleged that the call button is too far of reach from R1’s bed. PAGE 1 OF 2. Substantiatedthe state’s words, verbatim · CDSS document, Oct 29, 2024 · control 26-AS-20231010113934
Oct 29, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 7, 2024Substantiated
Allegation investigated: Facility staff are not reappraising resident after falls Resident sustained injuries due to multiple falls while in care
Licensing Program Analyst (LPA) Christine Dolores arrived unannounced to deliver the finding of the above allegations. LPA met with General Manager, Billy Mitchell and Resident Care Director, Jocelyne Bailon Solache. On 12/15/2022, the Department received a complaint regarding the above allegations. On 12/22/2022, the initial complaint investigation was conducted. The following documents were obtained to include resident (R1)’s service plans, physician’s report, preplacement appraisal, functional capabilities assessment, progress notes, admission agreement and emergency contact information. 3 other resident records were obtained. PAGE 1 OF 3. Substantiatedthe state’s words, verbatim · CDSS document, Oct 7, 2024 · control 26-AS-20221215152806
Oct 7, 2024Unfounded
Allegation investigated: Facility staff does not treat residents in a polite manner. Facility staff verbally abuse residents. Facility staff physically abuse residents.
Licensing Program Analyst (LPA) Christine Dolores arrived unannounced to deliver the findings for the above allegations. LPA met with General Manager Billy Mitchell and Resident Care Director Jocelyne Bailon Solache. On 04/04/2023, the Department received the complaint. On 04/12/2023, the initial complaint investigation was conducted. Documents were obtained to include the staff schedule and R1 - R7's physician's report, appraisal needs and services plan, and emergency contact form. It was alleged that the facility staff do not treat residents in a polite manner, facility staff verbally abuse residents and facility staff physically abuse residents. No names of specific residents or staff members were disclosed. PAGE 1. Unfoundedthe state’s words, verbatim · CDSS document, Oct 7, 2024 · control 26-AS-20230404153129
Oct 7, 2024Unsubstantiated
Allegation investigated: Staff pureed food without authorization. Staff not accommodating resident diet needs.
Licensing Program Analyst (LPA) Christine Dolores arrived unannounced to deliver the finding of the above allegation. LPA met with General Manager Billy Mitchell and Resident Care Director Jocelyn Bailon Solache. On 07/14/2023, the Department received the complaint. On 07/21/2023, the initial complaint investigation was conducted. Documents were obtained to include facility’s roster from June – July 2023, resident (R1)’s physician’s report, physician’s orders, special diet form, physician communication fax, medical records, medication list, progress notes, weight analysis, service agreement from April – May 2023, and medication administrator record (MAR) from April – June 2023. PAGE 1. Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 7, 2024 · control 26-AS-20230714114133
Oct 7, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 19, 2024Unsubstantiated
Allegation investigated: Facility does not have enough staff to meet the needs of residents in care
Licensing Program Analysts (LPAs) Christine Dolores and Marcella Tarin arrived unannounced to deliver the finding of the above allegations. LPAs met with General Manager, Billy Mitchell. On 12/02/2022, the Department received a complaint alleging the facility’s Garden House section (aka memory care) does not have enough staff to meet the needs of residents in care. On 12/08/2022, the initial complaint investigation was conducted. The following documents were obtained for this investigation: Garden House schedule from 10/30/2022 – 12/10/2022, memory care resident roster, and 4 resident’s physician’s report, needs and services plan, and monthly task log. PAGE 1 OF 2. Unsubstantiatedthe state’s words, verbatim · CDSS document, Sep 19, 2024 · control 26-AS-20221202123353
Sep 19, 2024Substantiated
Allegation investigated: Staff member roughly handled resident in care Facility did not inform resident's family of change in resident's condition
Licensing Program Analysts (LPAs) Christine Dolores and Marcella Tarin arrived unannounced to deliver the findings of the above allegations. LPAs met with General Manager, Billy Mitchell. On 06/24/2022, the Department received the complaint. On 07/01/2022, the initial complaint investigation was conducted. The following documents were obtained for this investigation: resident (R1)’s physician’s report, service plan, communication log, medication administration record, identification and emergency contact information, incident report, staff schedule, memory care resident roster, and police report. PAGE 1 OF 3. Substantiatedthe state’s words, verbatim · CDSS document, Sep 19, 2024 · control 26-AS-20220624162710
Sep 19, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 24, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 13, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 12, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 29, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 29, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 16, 2024Substantiated
Allegation investigated: Resident was found on the floor of apartment covered with ants Resident was severely neglected resulting in injuries after sustaining a fall
Licensing Program Analyst (LPA) Christine Dolores arrived unannounced to deliver the finding for the above allegations. LPA met with Interim General Manager, Kippie Castronovo. On 08/28/2023, the Department received a complaint alleging that a resident (R1) was severely neglected resulting in injuries after sustaining a fall and was found on their apartment floor covered with ants. On 08/30/2023, the initial complaint investigation was conducted. The following documents were obtained to include resident (R1)’s medical records, physician’s report, service plan, progress notes, admission agreement, staff schedule from July 30, 2023 to September 2, 2023, and resident check-ins. PAGE 1 OF 3. Substantiatedthe state’s words, verbatim · CDSS document, Jan 16, 2024 · control 26-AS-20230828135509
Jan 16, 2024Unfounded
Allegation investigated: Facility allowing unauthorizied visitors
THIS IS AN AMENDED REPORT FROM 01/16/2024. Licensing Program Analyst (LPA) Christine Dolores arrived unannounced to deliver the finding of the above allegation. LPA met with Executive Director, Kim Golden. On 04/04/2022, the Department received a complaint alleging that the facility did not stop resident (R1)’s relatives from visiting R1, therefore, allowing an unauthorized visitor. It was alleged the incident happened around January 2021 – June 2021. On 04/13/2022, the initial complaint investigation was conducted. The following documents were obtained to include resident (R1)’s residency and service agreement, physician’s report, appraisal/needs and services plan, power of attorney (POA) documents, and progress notes. SEE LIC9099-C. Unfoundedthe state’s words, verbatim · CDSS document, Jan 16, 2024 · control 26-AS-20220404161647
Dec 15, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 9, 2023Unfounded
Allegation investigated: Facility staff did not seek medical attention for resident in a timely manner.
Licensing Program Analyst (LPA) Christine Dolores arrived unannounced to open the initial complaint investigation. LPA met with Garden House Director (GHD) Jocelyn Bailon. On 11/02/2023, the Department received a complaint alleging facility staff did not seek medical attention for resident (R1)’s in a timely manner. It was alleged, R1 can hardly walk somedays because R1’s bunions are red and they hurt. On 11/09/2023, the initial complaint investigation was conducted. The following documents were obtained for this investigation to include R1’s physician’s report, needs and services plan, preplacement appraisal information, identification and emergency information, progress notes, and POA documents. SEE LIC9099-C. Unfoundedthe state’s words, verbatim · CDSS document, Nov 9, 2023 · control 26-AS-20231102093634
Year-by-year trend
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Is Merrill Gardens At Gilroy licensed?
Yes — Merrill Gardens At Gilroy is a licensed residential care home for the elderly (RCFE) in Gilroy (Santa Clara County): California license #435202806, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 214 residents. State records list 49 inspection and complaint documents since 2021; the most recent, a facility evaluation report dated June 29, 2026, appears in the inspection record on this page.
Can Merrill Gardens At Gilroy care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Merrill Gardens At Gilroy with clearances for wheelchair / non-ambulatory, hospice care, and bedridden; it does not list dementia / memory care. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. APPROVED FOR 214 NON-AMBULATORY, OF WHICH 15 MAY BE BEDRIDDEN. HOSPICE WAIVER APPROVED FOR (17) RESIDENTS.
How much does Merrill Gardens At Gilroy cost?
California's public licensing record does not include Merrill Gardens At Gilroy's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Santa Clara County typically runs $6,000–$9,000/mo and small board-and-care homes $5,000–$8,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Merrill Gardens At Gilroy accept Medi-Cal or the Assisted Living Waiver?
Merrill Gardens At Gilroy is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
136 of 214 beds occupied (64%) when the state visited on September 25, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Merrill Gardens At Gilroy?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 53 state visits and 49 dated documents since 2021 for Merrill Gardens At Gilroy; 20 complaint-investigation narratives are transcribed verbatim below. The most recent, dated September 25, 2025, records an allegation the state marked “Substantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2024
2023
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 53 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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