Brookdale San Jose is a residential care home for the elderly (RCFE) in San Jose, Santa Clara County, California — state license #435202447, with a licensed capacity of 153, listed as closed, change of ownership in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 34 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated February 4, 2026 — published below in full, verbatim and unscored.
The state record lists this licence as “Closed, Change of Ownership”. A closed licence cannot admit residents. We keep closed licences published because “is this place licensed?” deserves an honest answer.
The state also licenses a home at this address today: Marbella San Jose · licence #435202971 →
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2021, the state has visited this home 38 times and filed 34 documents. The most recent is a complaint investigation report, dated February 4, 2026.
The state's published file for this home includes 16 documents with transcribed findings, dated July 29, 2021 to May 2, 2025. 16 of the 16 carry the state's recorded outcome word: “Substantiated” (3), “Unfounded” (7), “Unsubstantiated” (6). 16 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 16 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Feb 4, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 4, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 30, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 21, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 23, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 2, 2025Unfounded
Allegation investigated: Staff not keeping the facility free of tripping hazards.
Licensing Program Analyst (LPA) Monter conducted an unannounced complaint inspection to deliver the findings on the above allegation. LPA met with Executive Director Zeinab Donner. On May 24, 2021, the Department received a complaint alleging Staff not keeping the facility free of tripping hazards. On May 27, 2021, LPA Bui conducted an initial investigation and interviewed executive director and inspected resident apartments. LPA Bui interviewed Executive Director (ED) Marie Harris. ED stated she has not seen any residents room with tripping hazards and has not heard of any staff or residents complaining of tripping hazards. Page 1 Out of 2. Unfoundedthe state’s words, verbatim · CDSS document, May 2, 2025 · control 26-AS-20210524084641
May 2, 2025Unfounded
Allegation investigated: Staff did not clean the resident's room
Licensing Program Analyst (LPA) Monter conducted an unannounced complaint inspection to deliver the findings on the above allegation. LPA met with Executive Director Zeinab Donner On May 24, 2021, the Department received a complaint alleging Staff did not clean the resident's room. On October 1, 2021, LPA Yatfai Eric Ng conducted an initial investigation. LPA Ng interviewed residents R1-R4. R1 stated his/her room got cleaned and vacuumed every Wednesday. R1 requested spot cleaning on the carpet before and the staff came and addressed the issue. R1 said the caregivers and housekeepers kept his/her apartment clean. R2 and R3 stated the housekeeper came to their apartment once a week to clean and to vacuum. R2 and R3 stated they are satisfied with the cleaning service from the facility. R4 stated his/her room was cleaned and vacuumed weekly that he/she had no complaints. Page 1 Out of 2. Unfoundedthe state’s words, verbatim · CDSS document, May 2, 2025 · control 26-AS-20210928084109
May 2, 2025Unfounded
Allegation investigated: Staff entered residents room without permission and went through residents personal belongings
Licensing Program Analyst (LPA) Monter conducted an unannounced complaint inspection to deliver the findings on the above allegation. LPA met with Executive Director Zeinab Donner. On January 6, 2022, the Department received a complaint alleging Staff entered residents room without permission and went through residents personal belongings Based on the phone interview conducted on 1/7/2022, by LPA Marrufo with R1s family member, R1 was residing on the 3rd floor of the independent living area of the community/facility. On January 14, 2022, LPA David Marrufo conducted an initial investigation. Page 1 Out of 2. Unfoundedthe state’s words, verbatim · CDSS document, May 2, 2025 · control 26-AS-20220106154534
May 2, 2025Unfounded
Allegation investigated: Facility did not follow proper protocol for COVID-19
Licensing Program Analyst (LPA) Monter conducted an unannounced complaint inspection to deliver the findings on the above allegation. LPA met with Executive Director Zeinab Donner On June 9, 2022, the Department received a complaint alleging Facility did not follow proper protocol for COVID-19. On June 14, 2022, LPA Marrufo interviewed witness W1. W1 stated covid positive residents with neurocognitive disorder, walk in and out, around other residents. W1 stated residents who are not covid positive are wandering inside rooms with covid positive residents. On June 17, 2022, LPA David Marrufo conducted an initial investigation. Page 1 Out of 2. Unfoundedthe state’s words, verbatim · CDSS document, May 2, 2025 · control 26-AS-20220609103627
Apr 17, 2025Unsubstantiated
Allegation investigated: Facility staff yelled at a resident
Licensing Program Analyst (LPA) Christine Kabariti arrived unannounced to open the initial complaint investigation. LPA met with Health and Wellness Director, Banu Grewall and Assisted Living Director, Sabrina Setz. On 04/09/2025, the Department received the complaint. On 04/17/2025, the initial complaint investigation was conducted. Documents were obtained to include the staff schedule, staff roster, resident roster and 5 resident files: physician's report, needs and services plan, and progress notes. It was alleged that on 04/06/2025 during breakfast, a resident (R1) was yelled at by facility staff (S1) while in the presence of other residents having breakfast. See LIC9099-C. Unsubstantiatedthe state’s words, verbatim · CDSS document, Apr 17, 2025 · control 26-AS-20250409102834
Apr 8, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 20, 2025Substantiated
Allegation investigated: Residents records medical assess(forms) are not updated annually.
Licensing Program Analyst (LPA) Christine Kabariti arrived unannounced to deliver the findings for the above allegations. LPA met with Administrator, Zeinab Donner. On 04/21/2022, the Department received the complaint. On 04/28/2022, the initial complaint investigation was conducted. The following records were obtained for this investigation to include the staff schedule, staff roster, 6 resident’s physician’s report, personal service plan, and progress notes. It was alleged that resident’s medical assessment forms are not being updated annually and that some residents do not have a medical assessment form on file. Page 1 of 2. Substantiatedthe state’s words, verbatim · CDSS document, Mar 20, 2025 · control 26-AS-20220421084439
Mar 14, 2025Substantiated
Allegation investigated: Staff did not ensure residents personal information was kept confidential
Licensing Program Analyst (LPA) Maria (Mita) Partoza, conducted an unannounced visit to deliver the findings of the complaint investigation that was conducted on 3/12/2025 and met with Executive Director (ED) Zeinab Donner. On 3/12/2025, LPA requested ED to see the Financial Director (FD) office. LPA was accompanied by ED and observed that the office is located at a high traffic area of the facility near activity central area. LPA & ED observed that the door was unlocked and no staff was present in the office. LPA & ED observed stack of documents inside the office such as but not limited to checks with banking information, a box of file folders with resident's names and information, personnel reports, and other documents that may contain confidential & sensitive information and accessible to unauthorized individuals. page 1 of 2 see LIC 9099C Substantiatedthe state’s words, verbatim · CDSS document, Mar 14, 2025 · control 26-AS-20250303112256
Mar 12, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 30, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 18, 2024Substantiated
Allegation investigated: Resident's medications were observed scattered on the floor and in closet in resident's bed room. Resident did not provide care and supervision to residents while on duty.
Licensing Program Analyst (LPA) David Marrufo conducted an unannounced complaint investigation visit and met with Executive Director Zeinab Donner. On 01/05/2024, the Department received a complaint with the above allegations. On 01/10/2024, LPA Marrufo conducted an initial complaint investigation visit. On 09/27/2024, LPA Maria “Mita” Partoza conducted an additional investigation visit. R1’s Responsible Person provided LPA Marrufo with a digital photograph of a pill in the his/her hand. R1’s Responsible Person stated during interview on 01/10/2024 to have found the pill in R1’s bedroom on 11/06/2023 and gave the pill to a medication technician. The metadata of the digital photograph indicated the photograph was taken on 11/06/2023. See LIC9099-C for more information. Page 1 of 3. Substantiatedthe state’s words, verbatim · CDSS document, Dec 18, 2024 · control 26-AS-20240105145735
Dec 18, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 27, 2024Unfounded
Allegation investigated: Facility did not adhere to smoking policy resulting to infrigement of residents' personal rights.
Licensing Program Analyst (LPA) Maria (Mita) Partoza conducted an unannounced visit for the complaint received by the Department. LPA met with executive director/administrator (ED/ADM) Zeinab Donner and stated the purpose of the visit. On 9/20/2024, the department received a complaint that the facility did not adhere to smoking policy resulting in to infringemnet of resident's personal rights. On 9/27/2024, LPA Partoza, conducted a complaint investigation. LPA requested for documents from ED/ADM, conducted inspection and interviews with residents and ED/ADM. page 1 of 2 Unfoundedthe state’s words, verbatim · CDSS document, Sep 27, 2024 · control 26-AS-20240920124622
Jun 27, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 10, 2024Unfounded
Allegation investigated: Staff did not seek medical attention to resident in care.
Licensing Program Analyst (LPA) Steve Chang conducted an unannounced investigation visit to deliver the investigation finding and met with Associate Executive DIrector (AED) Ashwini Sharma. On 07/22/2022, the Department received a complaint with the allegation that facility staff did not seek medical attention to resident in care. On 07/28/2022, the Department conducted an initial investigation visit. LPA interviewed 3 staff and obtained resident Physician’s Report’s, Service Plan, Admission Orders, and Residency Agreement Continue on LIC9099-C. Page 1 of 2. Unfoundedthe state’s words, verbatim · CDSS document, May 10, 2024 · control 26-AS-20220722114741
Feb 9, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 31, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Brookdale San Jose licensed?
No — not currently. The CDSS state record checked August 2, 2026 lists Brookdale San Jose in San Jose (Santa Clara County), California license #435202447, as “Closed, Change Of Ownership”, formerly licensed for 153 residents. State records list 34 inspection and complaint documents since 2021; the most recent, a complaint investigation report dated February 4, 2026, appears in the inspection record on this page.
Can Brookdale San Jose care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Brookdale San Jose with clearances for wheelchair / non-ambulatory, hospice care, and bedridden; it does not list dementia / memory care. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordLICENSED TO SERVE AGE 60 AND ABOVE. 143 MAY BE NON-AMBULATORY. 10 MAY BE BEDRIDDEN. MEMORY CARE UNIT FOR 31 CLIENTS WITH DELAYED EGRESS. ASSISTED LIVING UNIT FOR 122 CLIENTS. HOSPICE WAIVER APPROVED FOR 20 CLIENTS.
How much does Brookdale San Jose cost?
California's public licensing record does not include Brookdale San Jose's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Santa Clara County typically runs $6,000–$9,000/mo and small board-and-care homes $5,000–$8,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Brookdale San Jose accept Medi-Cal or the Assisted Living Waiver?
Brookdale San Jose is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
96 of 153 beds occupied (63%) when the state visited on May 2, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Brookdale San Jose?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 38 state visits and 34 dated documents since 2021 for Brookdale San Jose; 16 complaint-investigation narratives are transcribed verbatim below. The most recent, dated May 2, 2025, records an allegation the state marked “Unfounded”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2024
2023
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 38 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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