Casa Alice Care Home is a residential care home for the elderly (RCFE) in Mountain View, Santa Clara County, California — state license #435202415, licensed for 6 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 9 dated inspection and complaint documents on file for this home going back to 2022, the most recent dated June 23, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2022, the state has visited this home 10 times and filed 9 documents. The most recent is a facility evaluation report, dated June 23, 2026.
The state's published file for this home includes 3 documents with transcribed findings, dated June 14, 2024 to October 3, 2025. 3 of the 3 carry the state's recorded outcome word: “Unfounded” (1), “Unsubstantiated” (2). 3 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 3 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Jun 23, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 3, 2025Unsubstantiated
Allegation investigated: Staff speaks to resident in an inappropriate manner. Staff leaves resident soiled for extended periods of time. Facility does not have proper equipment to assist resident in care. Staff do not properly store resident's food. Staff does not treat resident with dignity or respect.
Licensing Program Analyst (LPA) David Marrufo conducted an unannounced complaint investigation visit and met with Becky Bi. On 01/11/2023, the department received a complaint with the above allegations. On 01/19/2023, LPA Marrufo conducted an initial complaint investigation visit. On 03/21/2025 and 09/24/2025, LPA Marrufo conducted additional complaint investigation visits. Allegation: Staff speaks to resident in an inappropriate manner. During visit on 01/19/2023, LPA Marrufo interviewed resident R1 and staff S1 and S2, as well as Administrator (ADM) Becky Bi. See LIC9099-C pages for more information. Page 1 of 5. Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 3, 2025 · control 26-AS-20230111131603
Oct 3, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 19, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 19, 2025Unsubstantiated
Allegation investigated: Facility is neglecting resident by not caring for resident's foot
On 2/19/2025 Licensing Program Analyst (LPA) Grace Donato conducted an unannounced complaint investigation visit at the facility. LPA met with Care Staff Carmen Duran and explained the purpose of the visit. Regarding the allegation of Facility is neglecting resident by not caring for resident's foot, according to RP client's (R1) foot is dark purple. RP believes the staff workers are causing R1s foot to deteriorate by not taking R1 out to walk. RP believes staff should be taking the client for walks/exercising it. By not moving the foot (blood circulation) and keeping it elevated is worsening the condition of the foot. RP states he/she is not certain if the facility is following through with physical therapy for the client. page 1 of 2 Unsubstantiatedthe state’s words, verbatim · CDSS document, Feb 19, 2025 · control 26-AS-20220324131206
Jun 14, 2024Unfounded
Allegation investigated: Facility did not provided requested documents to POA in a timely manner.
Licensing Program Analyst (LPA) David Marrufo conducted an unannounced complaint investigation visit and met with Administrator Becky Bi. On 06/03/2024, the Department received a complaint with the above allegation. LPA Marrufo conducted an initial complaint investigation visit on 06/13/2024. On 06/14/2024, LPA Marrufo received a telephone call and an email from resident R1's Power of Attorney (POA) stating that POA received the requested records of R1 on 06/11/2024 and does not want to move forward with the complaint. LPA Marrufo obtained a copy of Administrator Becky Bi's Proof of Delivery which states the documents were delivered to POA on 06/10/2024. This agency has investigated the complaint allegation listed. Based on interviews and review of records, the CCLD has found that the complaint allegation is unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. This report was reviewed with Administrator Becky Bi and a copy of tthe state’s words, verbatim · CDSS document, Jun 14, 2024 · control 26-AS-20240603152426
Jun 14, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 13, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Casa Alice Care Home licensed?
Yes — Casa Alice Care Home is a licensed residential care home for the elderly (RCFE) in Mountain View (Santa Clara County): California license #435202415, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 6 residents. State records list 9 inspection and complaint documents since 2022; the most recent, a facility evaluation report dated June 23, 2026, appears in the inspection record on this page.
Can Casa Alice Care Home care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Casa Alice Care Home with clearances for wheelchair / non-ambulatory, hospice care, and bedridden; it does not list dementia / memory care. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordLICENSED TO SERVE SIX (6) NON-AMBULATORY ELDERLY RESIDENTS AGES 60 AND OVER OF WHICH ONE (1) MAY BE BEDRIDDEN. LICENSE SUBJECT TO THE TERMS AND CONDITIONS OF THE HOSPICE WAIVER FOR TWO (2) WITH TOTAL CARE COMPONENT.
How much does Casa Alice Care Home cost?
California's public licensing record does not include Casa Alice Care Home's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Santa Clara County typically runs $6,000–$9,000/mo and small board-and-care homes $5,000–$8,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Casa Alice Care Home accept Medi-Cal or the Assisted Living Waiver?
Casa Alice Care Home is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
6 of 6 beds occupied (100%) when the state visited on October 3, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Casa Alice Care Home?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 10 state visits and 9 dated documents since 2022 for Casa Alice Care Home; 3 complaint-investigation narratives are transcribed verbatim below. The most recent, dated October 3, 2025, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2024
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 10 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for small board-and-care homes (6 or fewer beds), computed across all 5,773 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing. No substantiated complaints are on file.
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(650) 279-7488Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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