Trousdale, The is a residential care home for the elderly (RCFE) in Burlingame, San Mateo County, California — state license #415601015, licensed for 140 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 14 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated June 30, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2021, the state has visited this home 16 times and filed 14 documents. The most recent is a facility evaluation report, dated June 30, 2026.
The state's published file for this home includes 5 documents with transcribed findings, dated December 27, 2023 to May 14, 2025. 5 of the 5 carry the state's recorded outcome word: “Substantiated” (3), “Unsubstantiated” (2). 5 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 5 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Jun 30, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 10, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 14, 2025Unsubstantiated
Allegation investigated: Staff mismanaging resident’s medication. Staff did not ensure resident’s medications were refilled in a timely manner.
On May 14, 2025, Licensing Program Analyst (LPA) Murial Han conducted an unannounced visit to deliver the findings of a complaint investigation. LPA met with Memory Care Director and explained the purpose of today’s visit. Regarding to the allegation of- Staff mismanaging resident’s medication, the reporting party stated that resident #1 (R1)’s responsible party witnessed staff #1 (S1) who was in training gave all of R1’s medication to R1 at once in R1’s hand resulted R1 struggled not to drop the medications and almost lost a medication in R1’s recliner. According to the responsible party, S1 placed all R1’s medications on R1’s palm so when R1 tried to take it one by one, R1 almost dropped it, however, R1 was able to manage not to drop any and S1 stayed with until R1 took all of the medications. Unsubstantiatedthe state’s words, verbatim · CDSS document, May 14, 2025 · control 14-AS-20250402145926
Jan 14, 2025Substantiated
Allegation investigated: Staff did not ensure that resident took medication as prescribed Resident sustained injuries during an witnessed fall due to staff neglect
On January 14, 2025, Licensing Program Analyst (LPA) Murial Han conducted an unannounced visit to delivery the complaint investigation findings. LPA met with Memory Care Director and LPA explained the purpose of today's visit. Regarding to the allegation of- staff did not ensure resident took medication as prescribed, the reporting party stated on 11/20/2024 at 7:18PM, resident-in-question (R1) was on the phone with the responsible party who overheard the Medication Technician (Med Tech) did not ensure R1 took the medication by leaving the medication with R1 and left the room. The reporting party stated that this concern has been brought up by the responsible party to the facility director(s) in the past to ensure R1 took the medication before staff leaving the room. As part of the investigation, LPA interviewed the memory care director and other residents. Substantiatedthe state’s words, verbatim · CDSS document, Jan 14, 2025 · control 14-AS-20241212164653
Jan 14, 2025Unsubstantiated
Allegation investigated: Staff did not seek medical attention for resident in a timely manner resulting in a questionable death Staff did not keep the residents authorized person informed regarding the resident's hospitalization
On January 14, 2025, Licensing Program Analyst (LPA) Murial Han conducted an unannounced visit to deliver the investigation findings. LPA met with Memory Care Director and LPA explained the purpose of today's visit. Regarding to the allegation of- staff did not seek medical attention for resident in a timely manner resulting in a questionable death, the reporting party stated that on 11/13/2024, the facility did not complete a safety check on resident #1 (R1) during change of shift around 6:30 am resulting R1 being on the floor for hours instead of receiving immediate medical attention. As part of the investigation. LPA interviewed the memory care director who stated that R1 did not require any assistance with medication management, activities of daily living, and etc. Therefore, the facility was only providing daily safety checks on each shift at varies times during the shift. The memory care director stated that the safety checks were not scheduled. In addition, the memory care directhe state’s words, verbatim · CDSS document, Jan 14, 2025 · control 14-AS-20241127162037
Jan 14, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 3, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 3, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 19, 2024Substantiated
Allegation investigated: Staff mismanaged resident medication
On June 19, 2024, Licensing Program Analyst (LPA), Murial Han conducted a 10-day complaint visit. LPA met with the Business Office Manager upon arrival and explained the purpose of the visit. Momentarily, the Memory Care Coordinator, Anne Aquino arrived and assisted with the complaint investigation. As part of the investigation, LPA interviewed facility staff, resident-in-question (R1) and reviewed documents. Regarding to allegation of staff mismanaged resident medication, the reporting party stated that in October 2023, R1 received 2 shots of flu and COVID-19 vaccines on the same day and the second part of this allegation, the reporting party stated that R1 recently found a medication/pill on the floor in his/her room and it was returned to one of the Medication Technicians (Med Tech) on the same day and this has happened in the past. In addition, the reporting party stated that there should not be any mediation in R1's room as the facility was managing R1's medication. According to tthe state’s words, verbatim · CDSS document, Jun 19, 2024 · control 14-AS-20240617151929
Jan 9, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 27, 2023Substantiated
Allegation investigated: Facility did not follow residents care plan regarding alcohol
On December 27, 2023 Licensing Program Analyst (LPA) Murial Han conducted an unannounced visit to deliver the investigation findings to complaint number 14-AS-20231030105833. LPA met with the administrator and explained the purpose of today's visit. Regarding to allegation of facility did not follow resident's care plan regarding to alcohol, the reporting party reported that upon admission, it was stated in resident #1 (R1)'s care that R1 shouldn't be served alcohol and facility continued to give R1 alcohol despite being reminded by family. As part of the investigation, LPA interviewed administrator, facility director, staff, and reviewed documents. According to the administrator, facility director and staff, R1's was served a minimal amount of alcohol during facility's daily Happy Hour event until a few months ago when they obtained an order from R1's physician stating that R1 was not supposed to have alcohol. Substantiatedthe state’s words, verbatim · CDSS document, Dec 27, 2023 · control 14-AS-20231030105833
Dec 27, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Trousdale, The licensed?
Yes — Trousdale, The is a licensed residential care home for the elderly (RCFE) in Burlingame (San Mateo County): California license #415601015, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 140 residents. State records list 14 inspection and complaint documents since 2021; the most recent, a facility evaluation report dated June 30, 2026, appears in the inspection record on this page.
Can Trousdale, The care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Trousdale, The with clearances for wheelchair / non-ambulatory, dementia / memory care, and hospice care; it does not list bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. 140 NON-AMBULATORY. HOSPICE WAIVER FOR 12. DELAYED EGRESS APPROVED FOR 3RD FLOOR MEMORY CARE.
How much does Trousdale, The cost?
California's public licensing record does not include Trousdale, The's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in San Mateo County typically runs $6,000–$9,000/mo and small board-and-care homes $5,000–$8,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Trousdale, The accept Medi-Cal or the Assisted Living Waiver?
Trousdale, The is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
112 of 140 beds occupied (80%) when the state visited on May 14, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Trousdale, The?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 16 state visits and 14 dated documents since 2021 for Trousdale, The; 5 complaint-investigation narratives are transcribed verbatim below. The most recent, dated May 14, 2025, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2024
2023
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 16 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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