C.a.l.l. - Valdez House

At 7:30am on 10/07/2024, Licensing Program Analyst (LPA) Jeffries conducted a subsequent complaint visit to issue final findings on this investigation. LPA met with Alternate Administrator, Randyn Torres and explained the purpose of the visit. During the investigation, LPA De Leon conducted an initial visit on 1/23/2024 from 10:00am to 2:08pm, where LPA interviewed staff and residents and requested documents. As to the allegation of, "Facility staff speaks inappropriately to residents in care." It was alleged clients are being inappropriately spoken to and not being treated with dignity and respect by Staff 3 (S3). Multiple staff interviewed stated they raise their voice and lose their patience with clients. Multiple staff stated they have heard S3 raise their voice in R1’s room and in the kitchen. Staff interviewed stated they have seen S3 “mock” R1 and mimic R1. Staff stated S3 has been “verbally and mentally abusive” and shows aggression to the residents. Staff stated they have hearRead the full finding— CDSS inspection report, October 7, 2024 · control 29-AS-20240118165403

Licensing Program Analyst (LPA) De Leon conducted a 10 day complaint visit to the facility above. LPA was greeted by staff that contacted Administrator. Administrator arrived to the facility to meet with LPA, LPA explained the purpose of the visit. LPA requested the following records: All four residents LIC 602A Physicians report, Resident 1 (R1) Appraisal Needs and Services Plan, R1's IPP/ISP/Behavioral plans from TCRC, any of R1's hospital discharge paperwork for April/May 2024, Resident Roster, Staff Roster, Staff Schedule for April/May 2024. LPA conducted interviews with Staff. Residents at the facility were unable to be interviewed. LPA reviewed R1's records at the facility. R1's records were up to date. R1's LIC 602A Physicians report is dated 08/01/2023, Supports Intensity Scale Adult Version profile information dated 11/20/2023 and 04/04/2024, Praise Behavioral Support Plan dated 04/04/2024, Individual Program Plan Agreement dated 05/01/2024, Individual Service Plan dated 05/01Read the full finding— CDSS inspection report, May 21, 2024 · control 29-AS-20240513121541

At 8:30am on 01/26/2024, Licensing Program Analyst (LAP) Jeffries arrived unannounced at the facility to issue final findings to this complaint. LPA met with Administrator, Kyland Reynoso announced who he is and the reason for the visit. LPA issued final findings on a separate complaint for this facility on this same visit. As to the allegation of, “Facility staff did not seek medical attention in a timely manner for resident in care.” It was alleged that on 02/09/2023 Resident 1 (R1) was not provided timely medical attention. It was discovered through interviews and documentation that on 08/31/2023, R1 had a routine medical appointment with Dr. Bower, who ordered UTI test, where R1 left urine sample and follow-up scheduled medical appointment on 09/15/2023. On 09/16/2022, R1 had a comprehensive physical assessment (LIC602) completed by Hanah Rower, N.P. where R1 was documented to have a chronic bladder impairment (urine incontinent). On 12/19/2022, CONTINUED on LIC9099-C UnsubstantiatRead the full finding— CDSS inspection report, January 26, 2024 · control 29-AS-20230303132847

At 8:30am on 01/26/2024, Licensing Program Analyst (LAP) Jeffries arrived unannounced at the facility to issue final findings to this complaint. LPA met with Administrator, Kyland Reynoso announced who he is and the reason for the visit. LPA issued final findings on a separate complaint for this facility on this same visit. As to the allegation of, “Due to insufficient staffing resident’s needs are not met.” and “Staff do not have proper training. “It was alleged that resident’s needs were not being met during the AM shifts in the months of September and October 2023. It was discovered through documentation, and interviews that on as many as 15 A.M. shifts, according to documentation (09/07, 09/08, 09/12, 09/13, 09/14, 09/15, 09/26, 09/28, 09/29, 10/03, 10/05, 10/06, 10/17, 10/20, 10/24, and 10/25. All dates in 2023) between September and October 2023, Staff 1 (S1) had not met the regulations requirements of training to work without shadowing a tranined staff. According to interview byRead the full finding— CDSS inspection report, January 26, 2024 · control 29-AS-20231101111334

Licensing Program Analyst (LPA) De Leon conducted a subsequent complaint visit to deliver findings for the above allegation. LPA met with House Manager Kylan Reynoso and explained the purpose for the visit. Administrator was not able to met at this time. On 03/26/2021, the Department received a complaint regarding an allegation of sexual abuse. It was alleged that Staff #1 (S1) sexually abused Resident #1 (R1) while in care. On 03/25/2021, R1 reported to the house manager (S2), that S1 entered R1’s room and asked R1 sexually explicit questions about R1’s genitalia. S1 proceeded to touch R1’s chest over R1’s shirt and asked R1 to touch S1’s penis. The complaint was referred to Community Care Licensing Investigations Branch (IB) and assigned to Investigator Elisia Rippe. Continued 9099-C UnsubstantiatedRead the full finding— CDSS inspection report, February 25, 2022 · control 29-AS-20210326134434