Village At Sydney Creek, The is a residential care home for the elderly (RCFE) in San Luis Obispo, San Luis Obispo County, California — state license #405800577, licensed for 84 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 26 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated July 16, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2021, the state has visited this home 31 times and filed 26 documents. The most recent is a facility evaluation report, dated July 16, 2026.
The state's published file for this home includes 16 documents with transcribed findings, dated August 2, 2021 to June 19, 2025. 16 of the 16 carry the state's recorded outcome word: “Substantiated” (5), “Unsubstantiated” (11). 16 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 16 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Jul 16, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 27, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 27, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 27, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 19, 2025Unsubstantiated
Allegation investigated: Licensee does not ensure that facility faucets used by residents for personal care deliver hot water. Staff do not ensure that resident's needs are met. Staff do not ensure that the facility is sanitized.
On 6/19/2025 at 09:43am Licensing Program Analyst (LPA) Haner-Tomasko arrived unannounced at the facility to further investigate the allegations to this complaint. LPA met with Administrator Liza Hix and explained the purpose of the visit. During the visit, from 1:30pm to 3:40pm LPA interviewed staff, clients, administrator, Vice President of Operations, and obtained relevant documents. On the allegation: Licensee does not ensure that facility faucets used by residents for personal care deliver hot water. It was alleged that off and on for several years the facility has had a problem with the faucets delivering hot water and now it is happening more frequently, resulting in residents needing to take cold showers. LPA noted the facility has a boiler room off the main kitchen. (Continued on LIC9099-C) Unsubstantiatedthe state’s words, verbatim · CDSS document, Jun 19, 2025 · control 29-AS-20250616114812
Jun 19, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 18, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 3, 2024Unsubstantiated
Allegation investigated: Staff are not following infection control protocol
Licensing Program Analyst (LPA) Rankin conducted a visit to the facility above to conduct a required 10-day visit for a complaint. LPA met with Liza Hix and explained the purpose of the visit. During the investigation, LPA Rankin conducted a tour all 3 memory care neighborhoods. LPA reviewed 8 resident rooms, specifically rooms where dual residents reside or rooms that were found open for residents to wander in and out of. LPA also conducted interviews with the Administrator and the Wellness Coordinator, and obtained documents of, Sydney Creek Policies, Plan for Epidemic Outbreak Mitigation and the Plan of Operation (2012). Unsubstantiatedthe state’s words, verbatim · CDSS document, Sep 3, 2024 · control 29-AS-20240828153748
Aug 28, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 30, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 5, 2024Unsubstantiated
Allegation investigated: Staff prevent resident from having visitors. Staff do not allow resident to send mail. Staff prevent resident from making/receiving confidential phone calls. Staff do not maintain the facility in clean and sanitary condition.
Licensing Program Analyst (LPA) Erika Miller (Miller) conducted an unannounced complaint visit on March 13, 2024. On June 5, 2024, LPA issued final findings on the allegations above. During the investigation, LPA Miller toured the facility and interviewed staff and residents on March 13, 2024, from 10:15 a.m. to 12:40 p.m. LPA also obtained and reviewed relevant documents. LPA met with Liza Hix, administrator, and explained the purpose of the visit. On the allegation: Staff prevent resident from having visitors. It was alleged that facility staff turned away Resident 1 (R1)’s visitor in January 2024. Administrator stated they never restrict visitors. Administrator stated R1’s family advised that Person 1 (P1), a former caregiver, may try to visit R1 but they have suspicions and asked the facility to keep an eye on P1. On P1’s first visit to the facility, staff overheard P1 say to R1 they will sneak R1 out of the facility. On P1’s second visit, staff observed P1 trying to get R1 to signthe state’s words, verbatim · CDSS document, Jun 5, 2024 · control 29-AS-20240307135052
Apr 24, 2024Unsubstantiated
Allegation investigated: Staff does not make dangerous items inaccessible to the residents
During the investigation, LPA toured the facility on April 24, 2024 from 11:00 a.m. to 12:00 p.m. LPA also obtained and reviewed relevant documents. LPA met with Lisa Hulse (Hulse), vice president of operations and explained the purpose of the visit. On April 16, 2024, a witness visited the facility and observed an accessible bathroom cabinet in Neighborhood 1. The witness observed an unlocked cabinet that contained an uncovered toothbrush, toothpaste tube, and an aerosol can. On the second shelf the witness observed 2 electric shavers and an electric curling iron. Witness also observed a full gallon of hand soap on the bathroom counter. Hulse stated that the facility policy requires that items that may pose a danger must be made inaccessible to clients. Hulse stated that she has reminded staff of regulations. (Cont. 9099 C) Unsubstantiatedthe state’s words, verbatim · CDSS document, Apr 24, 2024 · control 29-AS-20240417090505
Feb 8, 2024Unsubstantiated
Allegation investigated: Facility is not meeting the medical needs of residents
Licensing Program Analyst (LPA) Olson conducted a subsequent complaint visit to deliver final findings for the above allegation. LPA Olson interviewed Staff on 1/29/24 and 2/8/24, LPA attempted to interview Residents and requested relevant documents on 1/29/24. During today’s visit, LPA met with Vice President and explained the reason for the visit. On the allegation: Facility is not meeting the medical needs of residents. It was alleged that a resident’s ability to use their hand declined due to a brace not worn and exercises not done, and the resident’s nails were not maintained and dug into the skin of their palm. It was also alleged that a resident has a skin condition that was not properly being addressed by the facility. LPA interviewed LVN who stated most residents see the same doctor who sends their nurse practitioner to the facility once a week. They have their own list of residents to follow up with, as well as the facility’s list of residents we would like them to look into.the state’s words, verbatim · CDSS document, Feb 8, 2024 · control 29-AS-20240125085421
Feb 8, 2024Unsubstantiated
Allegation investigated: Facility does not have enough staff to meet residents’ needs.
Licensing Program Analyst (LPA) Olson conducted a subsequent complaint visit to deliver final findings for the above allegation. LPA Chavez interviewed Administrator on 12/28/22 and 12/30/22, requested and reviewed documents on 12/28/22. LPA Olson interviewed Staff on 2/8/24 and requested relevant documents. During today’s visit, LPA met with Vice President and explained the reason for the visit. On the allegation: Facility does not have enough staff to meet residents’ needs. It was alleged that on 12/17/22 there was one employee in Neighborhood 2, which has approximately 15 residents. Administrator states in Neighborhood 1 there are 20 residents and 3 staff on AM and PM shifts, 1-3 staff on the NOC shift; Neighborhood 2 has 16 residents, 3 staff on AM and PM, and 1-3 staff on NOC; and Neighborhood 3 has 15 residents,1 concierge, 2 staff on AM and PM shift and 1-3 staff on NOC. LPA observed the schedule for 12/17/22 and observed 8 total staff scheduled for AM and 7 total staff schedulethe state’s words, verbatim · CDSS document, Feb 8, 2024 · control 29-AS-20221221173142
Year-by-year trend
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Is Village At Sydney Creek, The licensed?
Yes — Village At Sydney Creek, The is a licensed residential care home for the elderly (RCFE) in San Luis Obispo (San Luis Obispo County): California license #405800577, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 84 residents. State records list 26 inspection and complaint documents since 2021; the most recent, a facility evaluation report dated July 16, 2026, appears in the inspection record on this page.
Can Village At Sydney Creek, The care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Village At Sydney Creek, The with clearances for wheelchair / non-ambulatory, dementia / memory care, hospice care, and bedridden. Clearances describe what the license permits, not day-to-day staffing — confirm current scope and availability with the home directly on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license record84 NON-AMBULATORY, OF WHICH 84 MAY BE BEDRIDDEN. APPROVED FOR DELAYED EGRESS. HOSPICE WAIVER FOR 20.
How much does Village At Sydney Creek, The cost?
California's public licensing record does not include Village At Sydney Creek, The's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in San Luis Obispo County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Village At Sydney Creek, The accept Medi-Cal or the Assisted Living Waiver?
Village At Sydney Creek, The is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
54 of 84 beds occupied (64%) when the state visited on June 19, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Village At Sydney Creek, The?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 31 state visits and 26 dated documents since 2021 for Village At Sydney Creek, The; 16 complaint-investigation narratives are transcribed verbatim below. The most recent, dated June 19, 2025, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2024
2023
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 31 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
Who runs Village At Sydney Creek, The?
From the CDSS ownership record, checked August 9, 2026.
Licensed to Village Pacific Management Group, Llc, The, who operates 2 licensed California homes in total. Running more than one home is common and is neither good nor bad on its own.
You can call them yourself, anytime — you never have to go through us.
(805) 543-2350Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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