Mona Liza is a residential care home for the elderly (RCFE) in Stockton, San Joaquin County, California — state license #392700225, with a licensed capacity of 6, listed as closed, agency initiated in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 16 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated June 22, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2021, the state has visited this home 18 times and filed 16 documents. The most recent — a complaint investigation report on June 22, 2026 — closed with the state’s outcome word: “Substantiated.”
The state's published file for this home includes 4 documents with transcribed findings, dated November 17, 2022 to June 22, 2026. 4 of the 4 carry the state's recorded outcome word: “Substantiated” (4). 4 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 4 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Jun 22, 2026Substantiated
Allegation investigated: Loss of control of property
On 06/22/2026, Licensing Program Analyst (LPA) Arielle Pascua arrived unannounced to this facility to conduct a complaint visit. LPA Pascua was greeted by Tenant, Rachelle Bradshaw. LPA Pascua identified herself as a representative from Community Care Licensing, explaining that this property was a licensed facility. It was determined at this time that the tenant has resided at the property since June 9, 2026. LPA Pascua attempted to contact the property owner, however, the phone number on file was out of service, and contact could not be established.LPA Pascua toured the property to verify that there were no residents currently receiving care at the location. Additionally, a copy of the rental agreement was reviewed and obtained.Based on the information gathered during the investigation, the facility licensee has lost control of the property. As a result of this investigation, this LPA found the allegations to be SUBSTANTIATED - A finding that the complaint was Substantiated meant thatthe state’s words, verbatim · CDSS document, Jun 22, 2026 · control 27-AS-20260619142753
Mar 27, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 23, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 24, 2025Substantiated
Allegation investigated: Staff left residents unsupervised
On 11/24/2025, Licensing Program Analyst (LPA) Albert Johnson arrived unannounced to this facility to conduct a complaint investigation. Based on a facility visit conducted by Ombudsman officials on November 20, 2025, at approximately 12:10 p.m., the facility was found to be without staff present. Ombudsman officials checked the premises and confirmed with R1 that S1 had left to go to the store. The facility was secured by the two Ombudsman officials during their visit. The Department was contacted regarding the situation, and law enforcement was notified; however, law enforcement was redirected to an emergency before a report could be made and subsequently left the scene. S1 returned to the facility at 1:02 p.m. and explained they needed to obtain important items. Substantiated Substantiatedthe state’s words, verbatim · CDSS document, Nov 24, 2025 · control 27-AS-20251120130750
Nov 24, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 26, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 13, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 5, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 6, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 18, 2024Substantiated
Allegation investigated: Staff did not assist resident with scheduling medical appointments
On 3/18/2024, LPA Johnson made an unannounced visit to deliver findings for the above allegations. LPA met with Vicky Santillan Allegation: Staff did not assist resident with scheduling medical appointments. Based on records reviewed the facility did not make appointments for R2 to get an updated physician's report. The department also interviewed R1 and confirmed that the facility has not schedule or assisted to schedule an appointment to have R1's see the optometrist. Continued. Substantiatedthe state’s words, verbatim · CDSS document, Mar 18, 2024 · control 27-AS-20240205150133
Mar 4, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Mona Liza licensed?
No — not currently. The CDSS state record checked August 2, 2026 lists Mona Liza in Stockton (San Joaquin County), California license #392700225, as “Closed, Agency Initiated”, formerly licensed for 6 residents. State records list 16 inspection and complaint documents since 2021; the most recent, a complaint investigation report dated June 22, 2026, was marked “Substantiated” by the state.
Can Mona Liza care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists no specialized-care clearances for Mona Liza (wheelchair / non-ambulatory, dementia / memory care, hospice care, and bedridden are not on file). A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. 6 AMBULATORY.
How much does Mona Liza cost?
California's public licensing record does not include Mona Liza's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in San Joaquin County typically runs $3,500–$5,500/mo and small board-and-care homes $3,000–$5,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Mona Liza accept Medi-Cal or the Assisted Living Waiver?
Mona Liza is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
0 of 6 beds occupied (0%) when the state visited on June 22, 2026. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Mona Liza?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 18 state visits and 16 dated documents since 2021 for Mona Liza; 4 complaint-investigation narratives are transcribed verbatim below. The most recent, dated June 22, 2026, records an allegation the state marked “Substantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2026
2025
2024
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 18 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for small board-and-care homes (6 or fewer beds), computed across all 5,773 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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