Silvergate Rancho Bernardo

LPM II, RA, Donna Teutschel conducted a telephone interview with facility Administrator, Sondra Brakeville. The allegation refers to an issue that the facility main front door is locked at night and that residents are unable to exit at night through the facility main front door and facility night security staff are not always available at the front desk to assist. Based upon interviews obtained, the facility has two side exit doors which are always unlocked. The facility front door is locked from the outside but not the inside which means any resident is able to exit at night. Each resident is issued a key fob should they be out for the evening and return to re-enter the facility which unlocks the front door and also have the ability to access or leave through the facility side doors. With respect to security staff, there are reasons from time to time they will step away from the front desk for various reasons. Based upon this information, the allegation is deemed Unsubstantiated. AdmiRead the full finding— CDSS inspection report, July 9, 2025 · control 08-AS-20210216103426

Licensing Program Analyst (LPA) Carmen Lopez conducted an unannounced complaint visit to deliver findings for an opened complaint investigation. While at the facility LPA delivered findings regarding the above-mentioned allegations. LPA identified herself and was granted entry by Mary Polak, Receptionist. LPA stated the purpose of the visit and reviewed the findings of the complaint with Maureen Manzon, Assistant Director of Resident Care, and Severino Doria, Director of Resident Care. The Department’s investigation consisted of interviews with staff and outside source, records review of relevant documents pertinent to this investigation. On January 19, 2022, it was alleged that resident care needs were not being met. It was also alleged that a resident was not given privacy. It was specifically alleged that the staff locked the resident’s bathroom and was not allowed to utilize the bathroom. Interview with staff said, in the memory care unit, all residents had a commode in their roomsRead the full finding— CDSS inspection report, March 30, 2023 · control 08-AS-20220119130124

Licensing Program Analyst (LPA) Elizabeth Hamilton conducted an unannounced complaint investigation visit at the facility for the above allegation. LPA gained access to the facility and met with Executive Director, Sondra Brakeville. LPA explained the purpose of the visit and the elements of the complaint. The Department’s investigation consisted of records review, interviews with staff and outside sources. On January 20, 2023, it was alleged that staff did not follow infection control plan. More specifically, in reference to the COVID-19 protocols in the memory care unit by COVID-19 positive residents not quarantining. Interviews with staff corroborated memory care residents were quarantined by sections when a COVID-19 resident was identified as positive and wandering behaviors were known. The memory care building has two levels with two sections on each floor that are each divided by a hallway. LPA observations confirmed each memory care section on each level was able to quarantine bRead the full finding— CDSS inspection report, January 26, 2023 · control 08-AS-20230120103816