Oceanside Senior Living is a residential care home for the elderly (RCFE) in Oceanside, San Diego County, California — state license #374604300, licensed for 165 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 33 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated July 15, 2026 — published below in full, verbatim and unscored.

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Oceanside Senior Living

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Residential care home for the elderly (RCFE) · Large community, 165 residents · Oceanside, CA · San Diego County
LicensedMemory careHospiceBedriddenWheelchair not on file
No openings reportedBeds change hands in days ·
License #374604300, held since 2020 · read from the California state record on August 2, 2026 ·See on State Site →
5508 Avenida Pacifica Way · Oceanside, San Diego County
Phone
(760) 978-6602
from the state licensing roster · August 2, 2026
No Google listing is on file for this home.
Website
None on file
Many small homes have no website — that says nothing about the care inside.
Contact facts come from the state roster, a county Area Agency on Aging roster, the home’s Google listing, or the operator — each labelled, never blended. Operators: add or correct yours, free →
Print tour sheet →

Wheelchair / non-ambulatoryNot on file — ask the home
Dementia / memory careVerified in record
Hospice careVerified in record
Bedridden careVerified in record

“Not on file” is not a no — approvals can be bed- or room-specific, so confirm current scope with the home on a tour. Where a number is shown it is the state’s own wording for how many residents the approval covers, not how many places are open today; where none is shown, the record simply does not state one.

Specific medical needs — insulin, oxygen, a catheter, an ostomy — aren’t in the state license record; ask the home directly. A feeding tube, tracheostomy, or advanced wound care usually needs skilled nursing →

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What the state record says, word for word
AGE RANGE 60 & OVER. FIRE CLEARANCE APPROVED FOR 165 NON-AMBULATORIES WHICH 6 MAYBE BEDRIDDEN IN ROOM 1102,2101,3102,4101,5101,& 5102. APPROVED FOR DELAYED EGRESS DOORS. HOSPICE WAIVER APPROVED FOR 15 RESIDENTS. NEW MANAGEMENT EFFECTIVE: 2/4/2025 OCEANSIDE MGR LLC.State service designations983 - RCFE / DEMENTIA · 985 - RCFE / HOSPICEthe CDSS license record, verbatim · checked August 2, 2026

“RCFE / Dementia” is the state’s designation for a home with an approved Dementia Care Plan of Operation — it’s recorded separately from the comments above, which is why the memory-care approval may not appear in that text.

Since 2021, the state has visited this home 36 times and filed 33 documents. The most recent is a facility evaluation report, dated July 15, 2026.

Most recent state visit
July 15, 2026
Occupancy at the December 8, 2025 visit
100 of 165 beds

The state's published file for this home includes 12 documents with transcribed findings, dated November 28, 2022 to December 8, 2025. 12 of the 12 carry the state's recorded outcome word: “Substantiated” (4), “Unsubstantiated” (8). 12 include the transcribed allegation the state investigated, word for word.

Summary composed by computer from the 12 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.

What the state’s words mean
Substantiatedthe state found the allegation more likely true than notUnsubstantiatedinvestigated, but couldn’t be confirmed either way — not a finding of wrongdoingUnfoundedthe state concluded it was false or couldn’t have happenedType A citationthe most serious: an immediate health-or-safety risk, usually fixed on the spot or on a short deadlineType B citationless serious, with a deadline to fix
The last 36 months — 24 of 33 documentsFull record on the state’s site →
20265 state visits · 6 documents
Jul 15, 2026Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Apr 15, 2026Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Mar 9, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Mar 9, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Feb 22, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 22, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

20258 state visits · 12 documents
Dec 8, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Licensee did not maintain the facility at a comfortable temperature

Licensing Program Analyst (LPA) Rebecca Borunda conducted an unannounced complaint visit to conduct follow up and deliver findings regarding the above-mentioned allegation. LPA identified herself to, was greeted by, and explained the purpose of the visit to Executive Director Kristel Johnson. During today's visit, LPA observed residents in care and interviewed staff. The Department’s investigation consisted of interviews with residents, staff, and outside sources, records review, and a tour of the facility. It was alleged that the licensee did not maintain the facility at a comfortable temperature. Interviews with residents and staff revealed that sometime in late August 2025, there was an issue with the facility’s AC system. Interviews and review of work orders submitted between July and September 2025 revealed that multiple residents complained that apartment thermostats were not working, and that resident apartment temperatures were measuring up to 82 degrees Fahrenheit. Continued othe state’s words, verbatim · CDSS document, Dec 8, 2025 · control 08-AS-20250904100142
Dec 8, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Licensee did not assist resident with transportation

Licensing Program Analyst (LPA) Rebecca Borunda conducted an unannounced complaint visit to conduct follow up and deliver findings regarding the above-mentioned allegation. LPA identified herself to, was greeted by, and explained the purpose of the visit to Executive Director Kristel Johnson. During today's visit, LPA observed residents in care and interviewed residents. The Department’s investigation consisted of interviews with residents and staff, records review, and a tour of the facility. It was alleged that the licensee did not assist Resident 1 (R1) with transportation. Interviews with staff and review of transportation documents revealed that the facility provided transportation services for medical appointments on Tuesdays and Thursdays, religious services on Sundays, and recreational outings on Mondays and Wednesdays. Residents were able to register for all types of outings using sign-up sheets located at the front desk. Continued on LIC9099-C page... Unsubstantiatedthe state’s words, verbatim · CDSS document, Dec 8, 2025 · control 08-AS-20250711083149
Oct 30, 2025Complaint investigation reportSubstantiated

Allegation investigated: Licensee did not issue a refund

Licensing Program Analyst (LPA) Rebecca Borunda conducted an unannounced complaint visit to conduct follow up and deliver findings regarding the above-mentioned allegation. LPA identified herself to, was greeted by, and explained the purpose of the visit to Executive Director Kristel Johnson. During today's visit, LPA interviewed Executive Director. The Department’s investigation consisted of interviews with staff and outside sources, records review, and a tour of the facility. The Department was unable to interview R1 due to R1’s death sometime in 2025. It was alleged that the Licensee did not issue a refund. Review of R1’s charting notes revealed that R1 moved into the facility on 1/31/2024 and moved out of the facility on 4/7/2024. R1’s financial ledger revealed that R1’s responsible party paid a community fee of $4,000 upon move-in. Continued on LIC9099-C page... Substantiatedthe state’s words, verbatim · CDSS document, Oct 30, 2025 · control 08-AS-20250613163403
Oct 30, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Licensee financially abused a resident Staff did not treat resident with dignity

Licensing Program Analyst (LPA) Rebecca Borunda conducted an unannounced complaint visit to deliver findings regarding the above-mentioned allegation. LPA identified herself to, was greeted by, and explained the purpose of the visit to Executive Director Kristel Johnson. The Department’s investigation consisted of interviews with residents, staff, and outside sources, review of facility records, and a tour of the facility. It was alleged that the Licensee financially abused a resident and staff did not treat resident with dignity. Interviews with multiple residents did not reveal issues or concerns with staff interactions and residents denied that staff interactions made residents feel rushed, disrespected, or that staff were rude. Residents stated that staff were polite and nice. However, interviews with Resident 1 (R1) expressed feelings of disrespect when interacting with staff. Interviews with residents and staff revealed that R1 had a tendency to video record interactions that R1the state’s words, verbatim · CDSS document, Oct 30, 2025 · control 08-AS-20250124110344
Oct 30, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Oct 20, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jun 2, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Licensee did not provide resident with a refund

Licensing Program Analyst (LPA) Rebecca Borunda conducted an unannounced complaint visit to deliver findings regarding the above-mentioned allegation. LPA identified herself to, was greeted by, and explained the purpose of the visit to Executive Director Kristel Johnson. The Department’s investigation consisted of interviews with residents, staff, and outside sources and review of facility records. It was alleged that the facility did not provide Resident 1 (R1) with a refund. Review of R1’s financial ledger and interviews with staff, outside sources, and R1 revealed that on 5/1/2025, the facility received an electronic payment for R1’s basic services for May from R1’s bank account. Interviews also revealed that sometime in early May 2025, R1’s responsible party provided the facility with a physical check for R1’s basic services rate for May, which was supported by interviews with facility management. The physical check was entered into R1’s financial ledger logs on 5/6/2025. Continuedthe state’s words, verbatim · CDSS document, Jun 2, 2025 · control 08-AS-20250512112409
Jun 2, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Staff did not allow resident to choose to participate in activities

Licensing Program Analyst (LPA) Rebecca Borunda conducted an unannounced complaint visit to conduct follow up and deliver findings regarding the above-mentioned allegation. LPA identified herself to, was greeted by, and explained the purpose of the visit to Executive Director Kristel Johnson. During today's visit, LPA toured the facility, observed residents in care, and interviewed residents and staff. The Department's investigation consisted of interviews with residents, staff, and outside sources, records review, and a tour of the facility. It was alleged that staff did not allow resident to choose to participate in activities, specifically that Resident 1 (R1) was not allowed to choose which activity to attend. Interviews with staff revealed that R1 was forgetful and required reminders to attend activities. Interviews with staff and outside souces revealed that sometime in April 2025, R1 was attending a movie activity in the facility's theater. Continued on LIC9099-C page... Unsubstthe state’s words, verbatim · CDSS document, Jun 2, 2025 · control 08-AS-20250404152940
May 22, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Feb 27, 2025Complaint investigation reportSubstantiated

Allegation investigated: Staff did not ensure that residents rooms were kept clean Staff did not ensure that residents rooms were kept free from odors

Licensing Program Analyst (LPA) Rebecca Borunda conducted an unannounced complaint visit to deliver findings regarding the above-mentioned allegations. LPA identified herself to, was greeted by, and explained the purpose of the visit to Executive Director Kristel Johnson. The Department’s investigation consisted of interviews with residents, staff and outside sources, records review, and a tour of the facility. It was alleged that staff did not ensure that residents rooms were kept clean and that staff did not ensure that residents rooms were kept free from odors. Interviews with residents and staff and review of the admission agreement revealed that the facility provided weekly housekeeping services which included vacuuming, dusting, cleaning the bathroom, changing linens, and disposing of trash. Continued on LIC9099-C page... Substantiatedthe state’s words, verbatim · CDSS document, Feb 27, 2025 · control 08-AS-20240424134234
Feb 25, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Feb 20, 2025Complaint investigation reportSubstantiated

Allegation investigated: Staff did not provided food of good quality

Licensing Program Analyst (LPA) Sabel Martinez conducted an unannounced complaint investigation visit. The LPA introduced himself and disclosed the purpose of the visit to Executive Director Kristel Johnson. Throughout the investigation, the Department secured records and conducted interviews with several sources including staff and residents. It was alleged staff did not provide food of good quality. On 02/28/2024, it was reported to the Department the food served at the facility was cold, over cooked, or under cooked. Interviews with several sources, including staff and residents, confirmed there were occasions when the food was cold, over seasoned, under cooked. or overcooked, making the food inedible. Sources consistently described the food as not fresh, including vegetables, tough to cut with a fork and knife, and not of good quality. One source recalled an instance when food was delivered to the memory care unit and the food was overcooked, therefore, it could not be served to ththe state’s words, verbatim · CDSS document, Feb 20, 2025 · control 08-AS-20240220215636
20244 state visits · 4 documents
Nov 14, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Sep 16, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Questionable death Staff did not administer medications as prescribed

Licensing Program Analysts (LPAs) Rebecca Ruiz and Hannah Rodgers conducted an unannounced complaint visit to conduct follow up and deliver findings regarding the above mentioned allegations. LPAs were greeted by, identified themselves to, and explained the purpose of the visit and the basic elements of the complaint with Business Office Manager Virgina Rodriguez. During today’s visit, LPAs reviewed and obtained copies of facility records. The Department’s investigation consisted of interviews with staff and outside sources, records review, and a tour of the facility. It was alleged that Resident 1’s (R1’s) death was questionable and that staff did not administer medications as prescribed. Continued on LIC9099-C page... Unsubstantiatedthe state’s words, verbatim · CDSS document, Sep 16, 2024 · control 08-AS-20240314090813
Aug 26, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Aug 15, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

20232 state visits · 2 documents
Dec 8, 2023Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Oct 25, 2023Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Beside homes the same size
Type A citations2typical 1
Type B citations4typical 1
Substantiated complaints6typical 2
Total complaints16typical 7
State visits on file36typical 19
“Typical” is the statewide median across the 1,244 licensed larger communities (16+ beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this license since 2020.
Year-by-year trend
YearVisitsDocumentsSubstantiated2026560202581232024440202344020224512021220
An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record.Operate this home? Respond to or correct any document here, free. Respond or correct →

See an error in these counts? Report it — free →

$5,000$7,500 /mo
our estimate — San Diego County band, market research June 2026; not this home’s quoted price
$3,500 · statewide low$9,000 · statewide high
California’s public record holds no per-home price, so we never invent one. Ask the home for its rate sheet, or
Ways families pay here
Private pay — ask what the base rate includes and what’s billed separately.SSI/SSP — California’s board-and-care payment standard is $1,626.07/mo (2026): $1,444.07 to the home, $182 stays with the resident.Medi-Cal ALW — this home isn’t on the DHCS waiver list (checked August 9, 2026). Details →

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What dementia training does staff have, and is the area secured?
Ask how the 2025 complaint investigation report was corrected — what changed?
How is medication handled and logged day to day?
What’s in the base monthly rate, and what’s billed separately?
Staff-to-resident ratio on day and night shifts?
How are medical emergencies handled after hours?

The first two come straight from this home’s record — a brochure won’t answer them.

Operate this home? This page is generated from CDSS public records — respond or correct it, free.
Claim your home → · See something wrong? → · How we source every fact →
Call (760) 978-6602

Is Oceanside Senior Living licensed?

Yes — Oceanside Senior Living is a licensed residential care home for the elderly (RCFE) in Oceanside (San Diego County): California license #374604300, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 165 residents. State records list 33 inspection and complaint documents since 2021; the most recent, a facility evaluation report dated July 15, 2026, appears in the inspection record on this page.

Can Oceanside Senior Living care for dementia, hospice, bedridden, or non-ambulatory residents?

From the CDSS license record, checked August 2, 2026.

The CDSS license record checked August 2, 2026 lists Oceanside Senior Living with clearances for dementia / memory care, hospice care, and bedridden; it does not list wheelchair / non-ambulatory. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.

Wheelchair / non-ambulatoryDementia / memory careHospice careBedridden

From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.

What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 & OVER. FIRE CLEARANCE APPROVED FOR 165 NON-AMBULATORIES WHICH 6 MAYBE BEDRIDDEN IN ROOM 1102,2101,3102,4101,5101,& 5102. APPROVED FOR DELAYED EGRESS DOORS. HOSPICE WAIVER APPROVED FOR 15 RESIDENTS. NEW MANAGEMENT EFFECTIVE: 2/4/2025 OCEANSIDE MGR LLC.

How much does Oceanside Senior Living cost?

California's public licensing record does not include Oceanside Senior Living's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in San Diego County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.

Does Oceanside Senior Living accept Medi-Cal or the Assisted Living Waiver?

Oceanside Senior Living is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.

Assisted living on Medi-Cal in California →See the DHCS list →

How full it was at the last state visit

100 of 165 beds occupied (61%) when the state visited on December 8, 2025. Availability changes constantly — confirm a current opening with the home.

What do state inspections show for Oceanside Senior Living?

Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.

The CDSS state record checked August 2, 2026 lists 36 state visits and 33 dated documents since 2021 for Oceanside Senior Living; 12 complaint-investigation narratives are transcribed verbatim below. The most recent, dated December 8, 2025, records an allegation the state marked “Unsubstantiated. Open any entry to read the state's full finding, word for word.

Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.

12 transcribed reports on file

2025

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedLicensee did not maintain the facility at a comfortable temperature
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Rebecca Borunda conducted an unannounced complaint visit to conduct follow up and deliver findings regarding the above-mentioned allegation. LPA identified herself to, was greeted by, and explained the purpose of the visit to Executive Director Kristel Johnson. During today's visit, LPA observed residents in care and interviewed staff. The Department’s investigation consisted of interviews with residents, staff, and outside sources, records review, and a tour of the facility. It was alleged that the licensee did not maintain the facility at a comfortable temperature. Interviews with residents and staff revealed that sometime in late August 2025, there was an issue with the facility’s AC system. Interviews and review of work orders submitted between July and September 2025 revealed that multiple residents complained that apartment thermostats were not working, and that resident apartment temperatures were measuring up to 82 degrees Fahrenheit. Continued oCDSS inspection report, December 8, 2025 · control 08-AS-20250904100142
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedLicensee did not assist resident with transportation
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Rebecca Borunda conducted an unannounced complaint visit to conduct follow up and deliver findings regarding the above-mentioned allegation. LPA identified herself to, was greeted by, and explained the purpose of the visit to Executive Director Kristel Johnson. During today's visit, LPA observed residents in care and interviewed residents. The Department’s investigation consisted of interviews with residents and staff, records review, and a tour of the facility. It was alleged that the licensee did not assist Resident 1 (R1) with transportation. Interviews with staff and review of transportation documents revealed that the facility provided transportation services for medical appointments on Tuesdays and Thursdays, religious services on Sundays, and recreational outings on Mondays and Wednesdays. Residents were able to register for all types of outings using sign-up sheets located at the front desk. Continued on LIC9099-C page... UnsubstantiatedCDSS inspection report, December 8, 2025 · control 08-AS-20250711083149
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedLicensee did not issue a refund
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) Rebecca Borunda conducted an unannounced complaint visit to conduct follow up and deliver findings regarding the above-mentioned allegation. LPA identified herself to, was greeted by, and explained the purpose of the visit to Executive Director Kristel Johnson. During today's visit, LPA interviewed Executive Director. The Department’s investigation consisted of interviews with staff and outside sources, records review, and a tour of the facility. The Department was unable to interview R1 due to R1’s death sometime in 2025. It was alleged that the Licensee did not issue a refund. Review of R1’s charting notes revealed that R1 moved into the facility on 1/31/2024 and moved out of the facility on 4/7/2024. R1’s financial ledger revealed that R1’s responsible party paid a community fee of $4,000 upon move-in. Continued on LIC9099-C page... SubstantiatedCDSS inspection report, October 30, 2025 · control 08-AS-20250613163403
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedLicensee financially abused a resident Staff did not treat resident with dignity
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Rebecca Borunda conducted an unannounced complaint visit to deliver findings regarding the above-mentioned allegation. LPA identified herself to, was greeted by, and explained the purpose of the visit to Executive Director Kristel Johnson. The Department’s investigation consisted of interviews with residents, staff, and outside sources, review of facility records, and a tour of the facility. It was alleged that the Licensee financially abused a resident and staff did not treat resident with dignity. Interviews with multiple residents did not reveal issues or concerns with staff interactions and residents denied that staff interactions made residents feel rushed, disrespected, or that staff were rude. Residents stated that staff were polite and nice. However, interviews with Resident 1 (R1) expressed feelings of disrespect when interacting with staff. Interviews with residents and staff revealed that R1 had a tendency to video record interactions that R1CDSS inspection report, October 30, 2025 · control 08-AS-20250124110344
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedLicensee did not provide resident with a refund
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Rebecca Borunda conducted an unannounced complaint visit to deliver findings regarding the above-mentioned allegation. LPA identified herself to, was greeted by, and explained the purpose of the visit to Executive Director Kristel Johnson. The Department’s investigation consisted of interviews with residents, staff, and outside sources and review of facility records. It was alleged that the facility did not provide Resident 1 (R1) with a refund. Review of R1’s financial ledger and interviews with staff, outside sources, and R1 revealed that on 5/1/2025, the facility received an electronic payment for R1’s basic services for May from R1’s bank account. Interviews also revealed that sometime in early May 2025, R1’s responsible party provided the facility with a physical check for R1’s basic services rate for May, which was supported by interviews with facility management. The physical check was entered into R1’s financial ledger logs on 5/6/2025. ContinuedCDSS inspection report, June 2, 2025 · control 08-AS-20250512112409
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff did not allow resident to choose to participate in activities
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Rebecca Borunda conducted an unannounced complaint visit to conduct follow up and deliver findings regarding the above-mentioned allegation. LPA identified herself to, was greeted by, and explained the purpose of the visit to Executive Director Kristel Johnson. During today's visit, LPA toured the facility, observed residents in care, and interviewed residents and staff. The Department's investigation consisted of interviews with residents, staff, and outside sources, records review, and a tour of the facility. It was alleged that staff did not allow resident to choose to participate in activities, specifically that Resident 1 (R1) was not allowed to choose which activity to attend. Interviews with staff revealed that R1 was forgetful and required reminders to attend activities. Interviews with staff and outside souces revealed that sometime in April 2025, R1 was attending a movie activity in the facility's theater. Continued on LIC9099-C page... UnsubstCDSS inspection report, June 2, 2025 · control 08-AS-20250404152940
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedStaff did not ensure that residents rooms were kept clean Staff did not ensure that residents rooms were kept free from odors
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) Rebecca Borunda conducted an unannounced complaint visit to deliver findings regarding the above-mentioned allegations. LPA identified herself to, was greeted by, and explained the purpose of the visit to Executive Director Kristel Johnson. The Department’s investigation consisted of interviews with residents, staff and outside sources, records review, and a tour of the facility. It was alleged that staff did not ensure that residents rooms were kept clean and that staff did not ensure that residents rooms were kept free from odors. Interviews with residents and staff and review of the admission agreement revealed that the facility provided weekly housekeeping services which included vacuuming, dusting, cleaning the bathroom, changing linens, and disposing of trash. Continued on LIC9099-C page... SubstantiatedCDSS inspection report, February 27, 2025 · control 08-AS-20240424134234
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedStaff did not provided food of good quality
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) Sabel Martinez conducted an unannounced complaint investigation visit. The LPA introduced himself and disclosed the purpose of the visit to Executive Director Kristel Johnson. Throughout the investigation, the Department secured records and conducted interviews with several sources including staff and residents. It was alleged staff did not provide food of good quality. On 02/28/2024, it was reported to the Department the food served at the facility was cold, over cooked, or under cooked. Interviews with several sources, including staff and residents, confirmed there were occasions when the food was cold, over seasoned, under cooked. or overcooked, making the food inedible. Sources consistently described the food as not fresh, including vegetables, tough to cut with a fork and knife, and not of good quality. One source recalled an instance when food was delivered to the memory care unit and the food was overcooked, therefore, it could not be served to thCDSS inspection report, February 20, 2025 · control 08-AS-20240220215636

2024

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedQuestionable death Staff did not administer medications as prescribed
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analysts (LPAs) Rebecca Ruiz and Hannah Rodgers conducted an unannounced complaint visit to conduct follow up and deliver findings regarding the above mentioned allegations. LPAs were greeted by, identified themselves to, and explained the purpose of the visit and the basic elements of the complaint with Business Office Manager Virgina Rodriguez. During today’s visit, LPAs reviewed and obtained copies of facility records. The Department’s investigation consisted of interviews with staff and outside sources, records review, and a tour of the facility. It was alleged that Resident 1’s (R1’s) death was questionable and that staff did not administer medications as prescribed. Continued on LIC9099-C page... UnsubstantiatedCDSS inspection report, September 16, 2024 · control 08-AS-20240314090813

2023

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff did not administer medications as prescribed
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Rebecca Ruiz conducted an unannounced complaint visit to open an investigation and deliver findings regarding the above-mentioned allegation. LPA identified herself to, was greeted by, and explained the purpose of the visit to Resident Services Director Jennifer Gephart and Executive Director Jackie Banks. During today's visit, LPA observed residents in care, interviewed staff, and obtained copies of facility records. The Department’s investigation consisted of interviews with staff and outside sources, records review, and a tour of the facility. It was alleged that staff did not administer medications as prescribed. Review of medical documents revealed that Resident 1 (R1) was unable to store or self-administer medications. Interviews and records review revealed that in March 2023, R1 returned to the facility after receiving outside care with an updated medication list, which included the addition of a new medication. Continued on LIC9099-C page... UnsuCDSS inspection report, June 13, 2023 · control 08-AS-20230605092702

Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.

What the state has logged

California has logged 36 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.

Type A citations
2
typical for this size: 1
Type B citations
4
typical for this size: 1
Substantiated complaints
6
typical for this size: 2
Total complaints
16
typical for this size: 7
State visits on file
36
typical for this size: 19
See the full inspection record on the state's site →
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