Premium Care Services

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Staff did not ensure that resident was provided postural support according to their daily living needs Staff did not provide adequate food service for residents Staff did not provide residents comfortable living accomodations Staff did not maintain a comfortable temperature in the facility for residents Staff did not keep the facility free of cockroaches

Licensing Program Analyst (LPA) Natasha Persaud conducted an unannounced visit to commence a complaint investigation. LPA identified herself and discussed the allegations mentioned above with Staff, Nelson Quebrel. LPA spoke with Administrator, Sheikh Hafiz via telephone, while at the facility. During the investigation, the facility was toured, records reviewed, and interviews conducted with staff and residents. It was alleged staff did not ensure Resident #1 (R1) was provided postural support according to their daily living needs and staff did not provide R1 comfortable living accommodations. It was reported R1 did not have bed rails on their bed and was a known fall risk and had an undersized mattress. R1 was not interviewed, as they passed away. The administrator explained that the hospice agency had the hospital bed delivered with a hospital mattress, there were no bed rails or orders. The administrator explained that R1’s physician and/or hospice agency did not order bed rails forthe state’s words, verbatim · CDSS document, Dec 10, 2025 · control 08-AS-20251204232010

Allegation investigated: Staff did not treat resident with dignity

Licensing Program Analyst (LPA), Natasha Persaud conducted an unannounced visit to conclude the complaint investigation regarding the above mentioned allegations. LPA was greeted and allowed entry into the facility by Staff, Roser Loja. The Administrator, Sheik Hafiz arrived during the visit. During the investigation, the facility was toured, records reviewed, and interviews conducted with staff, residents, and outside sources. It was alleged staff did not treat resident with dignity. It was reported Staff #1 (S1) called Resident #1 (R1) bad names and goosed R1’s butt. It was explained S1 poked R1 between the buttocks. Outside source interviews revealed R1 used to goose people in their past and thought it was funny. S1 explained R1 would goose S1, so S1 admitted they did it back to R1, as a friendly gesture and they would both laugh. S1 denied calling R1 names. In addition, S1 was using rubber bands to tie the doorknobs together to hold the door shut. S1 was sleeping in the hallway outthe state’s words, verbatim · CDSS document, Aug 19, 2025 · control 08-AS-20250127114918

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Staff are sleeping in residents' room/living room

Licensing Program Analyst (LPA), Natasha Persaud conducted an unannounced visit regarding the above mentioned allegation. LPA was greeted and allowed entry into the facility by staff, Khymberlie Talledo. LPA discussed the allegation with Licensee, Sheikh Hafiz via telephone, while at the facility. During the investigation, the facility was toured, records reviewed, and interviews conducted with staff, residents, and outside sources. It was alleged staff are sleeping in residents’ room/living room. It was reported staff use roll away bed and sleep in the living room, as well as on the floor in resident rooms. Resident interviews confirmed staff are sleeping in the living room but not the resident rooms. Staff confirmed they sleep in the living room, as there are no staff rooms available. Licensee confirmed staff are sleeping in the common area/living room, but not resident rooms. The LIC 999 Facility Sketch was reviewed and identified the living room as the intended purpose, not sleepinthe state’s words, verbatim · CDSS document, Apr 15, 2025 · control 08-AS-20250410160604

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Licensee did not ensure a comfortable temperature was maintained for residents at all times

Licensing Program Analyst (LPA) Natasha Persaud conducted an unannounced visit to commence a complaint investigation. LPA identified herself and discussed the allegation mentioned above with Staff, Roser Loja. During today's visit, LPA briefly toured the facility, interviewed staff and residents. It was alleged the licensee did not ensure a comfortable temperature was maintained for residents at all times. It was reported the facility's temperature was 88 degrees F. on 06/25/24. An online review of AccuWeather indicated the weather on 06/25/24 was 83 degrees F. in the Mira Mesa area. Outside source interviews revealed a resident was hot and sweating in their bed due to the hot temperature of 88 degrees F. on 06/25/24. Staff and resident interviews confirmed the resident that was in bed sweating has a shared room and the resident's roommate turned off the fan, due to feeling cold. Even though the facility’s temperature reached 88 degrees F. not all residents were hot, due to different bthe state’s words, verbatim · CDSS document, Jul 3, 2024 · control 08-AS-20240627094003