Montera, The is a residential care home for the elderly (RCFE) in La Mesa, San Diego County, California — state license #374604083, with a licensed capacity of 225, listed as closed, change of ownership in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 102 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated June 12, 2026 — published below in full, verbatim and unscored.

See an error in this summary? Report it — free →

300 homes in view

Montera, The

The state record lists this licence as “Closed, Change of Ownership”. A closed licence cannot admit residents. We keep closed licences published because “is this place licensed?” deserves an honest answer.

The state also licenses a home at this address today: Montera The · licence #374604855

No photo on file yet

No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.

Residential care home for the elderly (RCFE) · Large community, 225 residents · La Mesa, CA · San Diego County
Closed in state recordWheelchairHospiceBedriddenMemory care not on file
No openings reportedBeds change hands in days · we confirm by phone before any referral
License #374604083, held since 2019 · read from the California state record on August 2, 2026 ·See on State Site →
5740 Lake Murray Blvd · La Mesa, San Diego County
Phone
(619) 832-2599
from the state licensing roster · August 2, 2026
No Google listing is on file for this home.
Website
None on file
Many small homes have no website — that says nothing about the care inside.
Contact facts come from the state roster, a county Area Agency on Aging roster, the home’s Google listing, or the operator — each labelled, never blended. Operators: add or correct yours, free →

Wheelchair / non-ambulatoryApproved for 225 residents
Dementia / memory careNot on file — ask the home
Hospice careApproved for 20 residents
Bedridden careApproved for 20 residents

“Not on file” is not a no — approvals can be bed- or room-specific, so confirm current scope with the home on a tour. Where a number is shown it is the state’s own wording for how many residents the approval covers, not how many places are open today; where none is shown, the record simply does not state one.

Specific medical needs — insulin, oxygen, a catheter, an ostomy — aren’t in the state license record; ask the home directly. A feeding tube, tracheostomy, or advanced wound care usually needs skilled nursing →

See an error in these clearances? Report it — free →

What the state record says, word for word
AGE RANGE 60 AND OVER. TWO-HUNDRED TWENTY-FIVE(225) NONAMBULATORY OF WHICH TWENTY(20) MAY BE BEDRIDDEN. DELAYED EGRESS IN BUILDING 'B'. HOSPICE WAIVER FOR TWENTY (20).State service designation935 - ELDERLYthe CDSS license record, verbatim · checked August 2, 2026

Since 2021, the state has visited this home 114 times and filed 102 documents. The most recent is a complaint investigation report, dated June 12, 2026.

Most recent state visit
June 12, 2026
Occupancy at the March 18, 2025 visit
186 of 225 beds

The state's published file for this home includes 25 documents with transcribed findings, dated August 25, 2021 to March 18, 2025. 25 of the 25 carry the state's recorded outcome word: “Substantiated” (9), “Unfounded” (2), “Unsubstantiated” (14). 25 include the transcribed allegation the state investigated, word for word.

Summary composed by computer from the 25 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.

What the state’s words mean
Substantiatedthe state found the allegation more likely true than notUnsubstantiatedinvestigated, but couldn’t be confirmed either way — not a finding of wrongdoingUnfoundedthe state concluded it was false or couldn’t have happenedType A citationthe most serious: an immediate health-or-safety risk, usually fixed on the spot or on a short deadlineType B citationless serious, with a deadline to fix
The last 36 months — 85 of 102 documentsFull record on the state’s site →
20265 state visits · 6 documents
Jun 12, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Apr 8, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Apr 8, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Feb 19, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 28, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 21, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

202536 state visits · 61 documents
Dec 10, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Nov 25, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Nov 25, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Nov 19, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Nov 19, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Nov 19, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Nov 18, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Nov 16, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Nov 13, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Oct 23, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Oct 9, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Oct 1, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Oct 1, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Sep 18, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Aug 15, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Aug 14, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Aug 13, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Aug 4, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Aug 4, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jul 25, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jul 25, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jul 25, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jul 22, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jul 18, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jul 18, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jul 17, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jul 17, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jul 16, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jul 16, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jul 16, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jul 10, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jul 10, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jul 10, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jul 10, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jul 8, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jul 8, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jul 8, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jul 2, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jun 30, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jun 30, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jun 23, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jun 23, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jun 17, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jun 12, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Apr 30, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Apr 22, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Apr 8, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Apr 8, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Mar 26, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Mar 26, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Mar 18, 2025Complaint investigation reportSubstantiated

Allegation investigated: The facility staff did not provide resident reappraisal upon change in condition.

Licensing Program Analyst (LPA) Amy Domingo conducted an unannounced visit to deliver investigative findings. LPA was granted entry into the facility and met with Aleen Spence, Associate Executive Director, to whom LPA disclosed the reason for the visit. Community Care Licensing (CCL) has investigated the above listed complaint allegation. The investigation consisted of review of facility staff and resident records, interviews with residents, staff, and outside sources. On October 28, 2024, Community Care Licensing (CCL) received a complaint alleging facility staff did not provide resident reappraisal upon change in condition. (Continue on LIC9099C) Substantiatedthe state’s words, verbatim · CDSS document, Mar 18, 2025 · control 08-AS-20241028151716
Mar 18, 2025Complaint investigation reportSubstantiated

Allegation investigated: Facility staff are not ensuring that facility is maintained according to infection control requirements. Facility staff are not ensuring separation of residents whose illness requires separation.

Licensing Program Analyst (LPA) Amy Domingo conducted an unannounced visit to deliver investigative findings. LPA was granted entry into the facility and met with Aileen Spence Associate Executive Director, to whom LPA disclosed the reason for the visit. On December 17, 2024, it was alleged that the facility staff are not ensuring facility is maintained according to infection control requirements. The Department’s investigation consisted of unannounced facility visit, interviews with facility staff, outside sources, and records review. Staff interviews revealed that the facility did have an infectious outbreak. The outbreak was reported to CCLD on December 10, 2024, with ten (10) residents at the Memory Care Unit with symptoms of vomiting and diarrhea starting on December 9, 2024. (Continued on LIC9099 p.2) Substantiatedthe state’s words, verbatim · CDSS document, Mar 18, 2025 · control 08-AS-20241217094614
Mar 18, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Executive Director does not treat resident with respect. Executive Director retaliated against resident for making a complaint. Executive Director spoke to resident in an inappropriate manner.

Licensing Program Analyst (LPA) Amy Domingo conducted an unannounced visit to deliver investigative findings. LPA was granted entry into the facility and met with Associate Executive Director Aileen Spence, to whom LPA disclosed the reason for the visit. On December 10, 2024, Community Care Licensing (CCL) received a complaint alleging the Executive Director does not treat resident with respect. Executive Director retaliated against resident for making a complaint and Executive Ddirector spoke to resident in an inappropriate manner. The Department’s investigation consisted of unannounced facility tours, review of facility records, resident interviews, staff interviews, outside agency interviews, and LPA direct observations. (Continued on LIC9099C) Unsubstantiatedthe state’s words, verbatim · CDSS document, Mar 18, 2025 · control 08-AS-20241210155332
Mar 18, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Mar 7, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Mar 7, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Feb 5, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 30, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 21, 2025Complaint investigation reportSubstantiated

Allegation investigated: Unlawful Eviction

Licensing Program Analyst (LPA) Amy Domingo conducted an unannounced visit to deliver findings regarding the above complaint allegation. LPA Domingo introduced herself and disclosed the purpose of the visit to Executive Director Sanjay Kabadi. On December 30, 2024, it was alleged that the facility unlawfully evicted resident 1 (R1) due to R1's refusal of care, the facility can no longer meet R1's needs. The Department’s investigation consisted of unannounced facility visits, review of facility and outside source records, and interviews with facility staff, and outside sources. On January 15, 2025 an interview with the Associate Executive Director (AED) confirmed that on December 30, 2024, R1 was hand delivered a 30-day eviction letter and a certified letter was sent to R1's responsible party on this same date. The AED stated the facility could no longer meet R1's needs because of their refusal to allow certain caregivers to assist them with their activities of daily living. (Continuedthe state’s words, verbatim · CDSS document, Jan 21, 2025 · control 08-AS-20250103115452
Jan 14, 2025Complaint investigation reportSubstantiated

Allegation investigated: Facility staff did not administer medications as prescribed. The facility did not assist in disseminating information about the family council meetings. The facility did not assign a designated staff liaison to aid the family council.

Licensing Program Analyst (LPA) Amy Domingo conducted an unannounced visit to deliver investigative findings. LPA was granted entry into the facility and met with Executive Director Sanjay Kabadi, to whom LPA disclosed the reason for the visit. On June 24, 2024, Community Care Licensing (CCL) received a complaint alleging staff did not administer medications as prescribed. The Department’s investigation consisted of unannounced facility visits, review of facility and outside source records, interviews with facility staff, residents, and outside sources. A review of Resident 1 (R1) Physician’s Report dated May 23, 2024, indicated that R1 is able to make their own decisions and communicate their needs. Additionally, the report indicates that R1 is unable to store, administer or manage medications on their own. R1’s primary diagnosis is Chronic right sided hemiplegia. This is an amended version of the original report provided to the licensee and signed on November 21, 2024. Substantiatedthe state’s words, verbatim · CDSS document, Jan 14, 2025 · control 08-AS-20240624162325
Jan 14, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

20249 state visits · 12 documents
Nov 27, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Nov 27, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Nov 27, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Nov 22, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Licensee did not have qualified staff

Licensing Program Analyst (LPA) Iby Strong conducted an unannounced complaint visit to deliver findings on the above-mentioned allegation. LPA met Executive Director Sanjay Kabadi and discussed the purpose of the visit. Associate Executive Director Aileen Spence arrived shortly after. On October 30, 2024, Community Care Licensing (CCL) received a complaint alleging the facility did not have qualified staff. During the investigation, LPA Strong conducted interviews, and reviewed facility records. According to the allegation, for roughly 2 months prior to October 30, 2024, the facility has had a vacant Memory Care Director position, affecting the care of residents. Additionally, the allegation states that the Assistant Executive Director (AED) has been covering the role which is not acceptable. According to records collected, the AED has education in Nursing and eight years of experience providing care of residents at Residential Care for the Elderly facilities. Unsubstantiatedthe state’s words, verbatim · CDSS document, Nov 22, 2024 · control 08-AS-20241030143350
Nov 21, 2024Complaint investigation reportSubstantiated

Allegation investigated: Staff handled resident in an inappropriate manner. Staff spoke to resident in an inappropriate manner.

Licensing Program Analyst (LPA) Amy Domingo conducted an unannounced visit to deliver investigative findings. LPA was granted entry into the facility and met with Executive Director Sanjay Kabadi, to whom LPA disclosed the reason for the visit. Community Care Licensing (CCL) has investigated the above listed complaint allegations. The investigation consisted of review of facility staff and resident records, interviews with residents, staff, and outside sources. On September 9, 2024, CCL received a complaint alleging staff handled resident in an inappropriate manner. This is an amended version of the original report provided to the licensee and signed on November 21, 2024. Substantiatedthe state’s words, verbatim · CDSS document, Nov 21, 2024 · control 08-AS-20240909102606
Nov 6, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Resident sustained a pressure injury due to staff neglect. Staff did not ensure that resident's room was clean.

Licensing Program Analyst (LPA) Amy Domingo conducted an unannounced visit to deliver findings in the above complaint allegations. LPA identified herself and discussed the purpose of the visit with Robin Mendez, Director of Health Services. The Department’s investigation consisted of facility and outside records review, interviews with staff, residents and outside sources. On 08/02/2024, Community Care Licensing (CCL) received a complaint alleging resident sustained a pressure injury due to staff neglect and staff did not ensure that resident's room was clean. (Continued on LIC9099C) Unsubstantiatedthe state’s words, verbatim · CDSS document, Nov 6, 2024 · control 08-AS-20240802090547
Nov 4, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Sep 26, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

May 24, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

May 15, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Licensee’s staff financially abused a resident.

Licensing Program Analyst (LPA) Dang Nguyen conducted an unannounced subsequent visit to deliver a finding regarding the above prior complaint allegation. LPA was welcomed by, identified himself to, and discussed the purpose of the visit with Director of Assisted Living Karen La Vallie. The Complainant alleged that Licensee’s staff financially abused a resident, because someone stole identification and debit cards from Resident #1 (R1)’s purse and made multiple unauthorized transactions using R1’s bank account. CCLD’s investigation involved an unannounced facility tour / welfare check and interviews of pertinent facility staff, law enforcement personnel, and outside sources. The Department also requested and reviewed all available banking and police investigative records for this case. [CONTINUED ON LIC 9099-C] Unsubstantiatedthe state’s words, verbatim · CDSS document, May 15, 2024 · control 08-AS-20211201104741
May 15, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 8, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

20236 state visits · 6 documents
Dec 27, 2023Complaint investigation reportUnsubstantiated

Allegation investigated: Licensee did not meet a resident's needs.

Licensing Program Analyst (LPA) Dang Nguyen conducted an unannounced subsequent visit to deliver a finding regarding the above prior complaint allegation. LPA was welcomed by, identified himself to, and discussed the purpose of the visit with Executive Director Emily Turner. It was alleged that during an approximate one-month period during late 2020, Licensee’ staff did not assist Resident #1 (R1) with wearing their new prescription leg wrap devices continuously day and night (to mitigate fluid retention and weeping), which is what R1’s doctor allegedly instructed. CCLD’s investigation involved an unannounced facility tour and welfare check, review of pertinent facility and home health care records, and interviews of relevant staff and outside sources. [CONTINUED ON LIC 9099-C] Unsubstantiatedthe state’s words, verbatim · CDSS document, Dec 27, 2023 · control 08-AS-20210107085302
Nov 8, 2023Complaint investigation reportUnsubstantiated

Allegation investigated: Resident's room is unsanitary. Resident left in soiled undergarments. Facility staff did not seek medical attention for resident.

Licensing Program Analyst (LPA) Debbie Correia conducted an unannounced visit to conclude a complaint investigation regarding the above-mentioned allegations. LPA Correia met with Business Office Manager Melody Veal, identified herself, and explained the purpose of the visit. The Department’s investigation consisted of facility and resident record reviews, as well as outside sources, and resident interviews. A resident records review revealed Resident 1 (R1) was admitted to the facility on March 19, 2019, with a primary diagnosis of Hypertension Congestive Heart Failure, and was in fair health. On December 30, 2020, Community Care Licensing (CCL) received a complaint alleging R1’s room was unsanitary. A facility records review revealed during this time, the facility was experiencing an undertaking of a COVID-19 outbreak and had contracted with an outside agency to maintain adequate staffing to ensure the residents received the proper care and supervision. Interviews conducted with resithe state’s words, verbatim · CDSS document, Nov 8, 2023 · control 08-AS-20201231150041
Oct 23, 2023Complaint investigation reportSubstantiated

Allegation investigated: Resident's care plan is not being followed. Resident is not adequately supervised resulting in falls and injuries.

Licensing Program Analyst (LPA) Debbie Correia conducted an unannounced visit to deliver investigative findings on the above listed complaint allegations. LPA was met and granted entry into the facility by Executive Director (ED) Emily Tuner identified herself, and informed ED Tuner of the purpose for the visit. The Department’s investigation consisted of facility and resident records reviews, as well as outside source, staff, and resident interviews. It was alleged that staff are not following Resident care plan. A review of Resident’s 1 (R1’s) records revealed R1 was August 14, 2020, with a primary diagnosis of mild dementia, was non-ambulatory, and required physical assistance while ambulating. A review of facility records revealed at the time of admission R1 was a total assist for ambulation and was to be assisted by a staff member to escort to and from activities, meals, etc., R1 was also assigned stand-by assistance while they conducted transfers. An interview with an Outside Southe state’s words, verbatim · CDSS document, Oct 23, 2023 · control 08-AS-20201027100955
Sep 26, 2023Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Sep 25, 2023Complaint investigation reportUnsubstantiated

Allegation investigated: Staff are not providing personal hygiene assistance to resident in care

Licensing Program Analyst (LPA) Amy Domingo conducted a complaint investigation visit to deliver findings for the above allegation. LPA Domingo met with Melody Veal Business Office Manager and Executive Director Emily Turner on the phone and shared the findings. The Department’s investigation consisted of record reviews, interviews with staff, and outside sources. It was alleged that staff were not providing personal hygiene assistance to resident in care. Outside Source 1 (OS1) was interviewed and stated that there has been no observation or reports of staff not providing personal hygiene assistance to resident in care. Resident 1 (R1) was interviewed and R1 stated that there have been no instances of staff not providing personal hygiene care when needed. R1 stated that the staff are very attentive. [Continue LIC9099C) Unsubstantiatedthe state’s words, verbatim · CDSS document, Sep 25, 2023 · control 08-AS-20230217090736
Sep 18, 2023Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Beside homes the same size
Type A citations1typical 1
Type B citations23typical 1
Substantiated complaints26typical 2
Total complaints64typical 7
State visits on file114typical 19
“Typical” is the statewide median across the 1,244 licensed larger communities (16+ beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this license since 2019.
Year-by-year trend
YearVisitsDocumentsSubstantiated20265602025366142024912120231212220225912021231
An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record.Operate this home? Respond to or correct any document here, free. Respond or correct →

See an error in these counts? Report it — free →

$5,000$7,500 /mo
our estimate — San Diego County band, market research June 2026; not this home’s quoted price
$3,500 · statewide low$9,000 · statewide high
California’s public record holds no per-home price, so we never invent one.
Ways families pay here
Private pay — ask what the base rate includes and what’s billed separately.SSI/SSP — California’s board-and-care payment standard is $1,626.07/mo (2026): $1,444.07 to the home, $182 stays with the resident.Medi-Cal ALW — this home isn’t on the DHCS waiver list (checked August 9, 2026). Details →

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Cost range look wrong? Report it — free →

Operate this home? This page is generated from CDSS public records — respond or correct it, free.
Claim your home → · See something wrong? → · How we source every fact →

Is Montera, The licensed?

No — not currently. The CDSS state record checked August 2, 2026 lists Montera, The in La Mesa (San Diego County), California license #374604083, as “Closed, Change Of Ownership, formerly licensed for 225 residents. State records list 102 inspection and complaint documents since 2021; the most recent, a complaint investigation report dated June 12, 2026, appears in the inspection record on this page.

Can Montera, The care for dementia, hospice, bedridden, or non-ambulatory residents?

From the CDSS license record, checked August 2, 2026.

The CDSS license record checked August 2, 2026 lists Montera, The with clearances for wheelchair / non-ambulatory, hospice care, and bedridden; it does not list dementia / memory care. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.

Wheelchair / non-ambulatoryDementia / memory careHospice careBedridden

From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.

What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. TWO-HUNDRED TWENTY-FIVE(225) NONAMBULATORY OF WHICH TWENTY(20) MAY BE BEDRIDDEN. DELAYED EGRESS IN BUILDING 'B'. HOSPICE WAIVER FOR TWENTY (20).

How much does Montera, The cost?

California's public licensing record does not include Montera, The's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in San Diego County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.

Does Montera, The accept Medi-Cal or the Assisted Living Waiver?

Montera, The is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.

Assisted living on Medi-Cal in California →See the DHCS list →

How full it was at the last state visit

186 of 225 beds occupied (83%) when the state visited on March 18, 2025. Availability changes constantly — confirm a current opening with the home.

What do state inspections show for Montera, The?

Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.

The CDSS state record checked August 2, 2026 lists 114 state visits and 102 dated documents since 2021 for Montera, The; 25 complaint-investigation narratives are transcribed verbatim below. The most recent, dated March 18, 2025, records an allegation the state marked “Substantiated. Open any entry to read the state's full finding, word for word.

Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.

25 transcribed reports on file

2025

Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedThe facility staff did not provide resident reappraisal upon change in condition.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) Amy Domingo conducted an unannounced visit to deliver investigative findings. LPA was granted entry into the facility and met with Aleen Spence, Associate Executive Director, to whom LPA disclosed the reason for the visit. Community Care Licensing (CCL) has investigated the above listed complaint allegation. The investigation consisted of review of facility staff and resident records, interviews with residents, staff, and outside sources. On October 28, 2024, Community Care Licensing (CCL) received a complaint alleging facility staff did not provide resident reappraisal upon change in condition. (Continue on LIC9099C) SubstantiatedCDSS inspection report, March 18, 2025 · control 08-AS-20241028151716
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedFacility staff are not ensuring that facility is maintained according to infection control requirements. Facility staff are not ensuring separation of residents whose illness requires separation.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) Amy Domingo conducted an unannounced visit to deliver investigative findings. LPA was granted entry into the facility and met with Aileen Spence Associate Executive Director, to whom LPA disclosed the reason for the visit. On December 17, 2024, it was alleged that the facility staff are not ensuring facility is maintained according to infection control requirements. The Department’s investigation consisted of unannounced facility visit, interviews with facility staff, outside sources, and records review. Staff interviews revealed that the facility did have an infectious outbreak. The outbreak was reported to CCLD on December 10, 2024, with ten (10) residents at the Memory Care Unit with symptoms of vomiting and diarrhea starting on December 9, 2024. (Continued on LIC9099 p.2) SubstantiatedCDSS inspection report, March 18, 2025 · control 08-AS-20241217094614
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedExecutive Director does not treat resident with respect. Executive Director retaliated against resident for making a complaint. Executive Director spoke to resident in an inappropriate manner.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Amy Domingo conducted an unannounced visit to deliver investigative findings. LPA was granted entry into the facility and met with Associate Executive Director Aileen Spence, to whom LPA disclosed the reason for the visit. On December 10, 2024, Community Care Licensing (CCL) received a complaint alleging the Executive Director does not treat resident with respect. Executive Director retaliated against resident for making a complaint and Executive Ddirector spoke to resident in an inappropriate manner. The Department’s investigation consisted of unannounced facility tours, review of facility records, resident interviews, staff interviews, outside agency interviews, and LPA direct observations. (Continued on LIC9099C) UnsubstantiatedCDSS inspection report, March 18, 2025 · control 08-AS-20241210155332
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedUnlawful Eviction
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) Amy Domingo conducted an unannounced visit to deliver findings regarding the above complaint allegation. LPA Domingo introduced herself and disclosed the purpose of the visit to Executive Director Sanjay Kabadi. On December 30, 2024, it was alleged that the facility unlawfully evicted resident 1 (R1) due to R1's refusal of care, the facility can no longer meet R1's needs. The Department’s investigation consisted of unannounced facility visits, review of facility and outside source records, and interviews with facility staff, and outside sources. On January 15, 2025 an interview with the Associate Executive Director (AED) confirmed that on December 30, 2024, R1 was hand delivered a 30-day eviction letter and a certified letter was sent to R1's responsible party on this same date. The AED stated the facility could no longer meet R1's needs because of their refusal to allow certain caregivers to assist them with their activities of daily living. (ContinuedCDSS inspection report, January 21, 2025 · control 08-AS-20250103115452
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedFacility staff did not administer medications as prescribed. The facility did not assist in disseminating information about the family council meetings. The facility did not assign a designated staff liaison to aid the family council.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) Amy Domingo conducted an unannounced visit to deliver investigative findings. LPA was granted entry into the facility and met with Executive Director Sanjay Kabadi, to whom LPA disclosed the reason for the visit. On June 24, 2024, Community Care Licensing (CCL) received a complaint alleging staff did not administer medications as prescribed. The Department’s investigation consisted of unannounced facility visits, review of facility and outside source records, interviews with facility staff, residents, and outside sources. A review of Resident 1 (R1) Physician’s Report dated May 23, 2024, indicated that R1 is able to make their own decisions and communicate their needs. Additionally, the report indicates that R1 is unable to store, administer or manage medications on their own. R1’s primary diagnosis is Chronic right sided hemiplegia. This is an amended version of the original report provided to the licensee and signed on November 21, 2024. SubstantiatedCDSS inspection report, January 14, 2025 · control 08-AS-20240624162325

2024

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedLicensee did not have qualified staff
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Iby Strong conducted an unannounced complaint visit to deliver findings on the above-mentioned allegation. LPA met Executive Director Sanjay Kabadi and discussed the purpose of the visit. Associate Executive Director Aileen Spence arrived shortly after. On October 30, 2024, Community Care Licensing (CCL) received a complaint alleging the facility did not have qualified staff. During the investigation, LPA Strong conducted interviews, and reviewed facility records. According to the allegation, for roughly 2 months prior to October 30, 2024, the facility has had a vacant Memory Care Director position, affecting the care of residents. Additionally, the allegation states that the Assistant Executive Director (AED) has been covering the role which is not acceptable. According to records collected, the AED has education in Nursing and eight years of experience providing care of residents at Residential Care for the Elderly facilities. UnsubstantiatedCDSS inspection report, November 22, 2024 · control 08-AS-20241030143350
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedStaff handled resident in an inappropriate manner. Staff spoke to resident in an inappropriate manner.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) Amy Domingo conducted an unannounced visit to deliver investigative findings. LPA was granted entry into the facility and met with Executive Director Sanjay Kabadi, to whom LPA disclosed the reason for the visit. Community Care Licensing (CCL) has investigated the above listed complaint allegations. The investigation consisted of review of facility staff and resident records, interviews with residents, staff, and outside sources. On September 9, 2024, CCL received a complaint alleging staff handled resident in an inappropriate manner. This is an amended version of the original report provided to the licensee and signed on November 21, 2024. SubstantiatedCDSS inspection report, November 21, 2024 · control 08-AS-20240909102606
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedResident sustained a pressure injury due to staff neglect. Staff did not ensure that resident's room was clean.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Amy Domingo conducted an unannounced visit to deliver findings in the above complaint allegations. LPA identified herself and discussed the purpose of the visit with Robin Mendez, Director of Health Services. The Department’s investigation consisted of facility and outside records review, interviews with staff, residents and outside sources. On 08/02/2024, Community Care Licensing (CCL) received a complaint alleging resident sustained a pressure injury due to staff neglect and staff did not ensure that resident's room was clean. (Continued on LIC9099C) UnsubstantiatedCDSS inspection report, November 6, 2024 · control 08-AS-20240802090547
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedLicensee’s staff financially abused a resident.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Dang Nguyen conducted an unannounced subsequent visit to deliver a finding regarding the above prior complaint allegation. LPA was welcomed by, identified himself to, and discussed the purpose of the visit with Director of Assisted Living Karen La Vallie. The Complainant alleged that Licensee’s staff financially abused a resident, because someone stole identification and debit cards from Resident #1 (R1)’s purse and made multiple unauthorized transactions using R1’s bank account. CCLD’s investigation involved an unannounced facility tour / welfare check and interviews of pertinent facility staff, law enforcement personnel, and outside sources. The Department also requested and reviewed all available banking and police investigative records for this case. [CONTINUED ON LIC 9099-C] UnsubstantiatedCDSS inspection report, May 15, 2024 · control 08-AS-20211201104741

2023

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedLicensee did not meet a resident's needs.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Dang Nguyen conducted an unannounced subsequent visit to deliver a finding regarding the above prior complaint allegation. LPA was welcomed by, identified himself to, and discussed the purpose of the visit with Executive Director Emily Turner. It was alleged that during an approximate one-month period during late 2020, Licensee’ staff did not assist Resident #1 (R1) with wearing their new prescription leg wrap devices continuously day and night (to mitigate fluid retention and weeping), which is what R1’s doctor allegedly instructed. CCLD’s investigation involved an unannounced facility tour and welfare check, review of pertinent facility and home health care records, and interviews of relevant staff and outside sources. [CONTINUED ON LIC 9099-C] UnsubstantiatedCDSS inspection report, December 27, 2023 · control 08-AS-20210107085302
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedResident's room is unsanitary. Resident left in soiled undergarments. Facility staff did not seek medical attention for resident.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Debbie Correia conducted an unannounced visit to conclude a complaint investigation regarding the above-mentioned allegations. LPA Correia met with Business Office Manager Melody Veal, identified herself, and explained the purpose of the visit. The Department’s investigation consisted of facility and resident record reviews, as well as outside sources, and resident interviews. A resident records review revealed Resident 1 (R1) was admitted to the facility on March 19, 2019, with a primary diagnosis of Hypertension Congestive Heart Failure, and was in fair health. On December 30, 2020, Community Care Licensing (CCL) received a complaint alleging R1’s room was unsanitary. A facility records review revealed during this time, the facility was experiencing an undertaking of a COVID-19 outbreak and had contracted with an outside agency to maintain adequate staffing to ensure the residents received the proper care and supervision. Interviews conducted with resiCDSS inspection report, November 8, 2023 · control 08-AS-20201231150041
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedResident's care plan is not being followed. Resident is not adequately supervised resulting in falls and injuries.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) Debbie Correia conducted an unannounced visit to deliver investigative findings on the above listed complaint allegations. LPA was met and granted entry into the facility by Executive Director (ED) Emily Tuner identified herself, and informed ED Tuner of the purpose for the visit. The Department’s investigation consisted of facility and resident records reviews, as well as outside source, staff, and resident interviews. It was alleged that staff are not following Resident care plan. A review of Resident’s 1 (R1’s) records revealed R1 was August 14, 2020, with a primary diagnosis of mild dementia, was non-ambulatory, and required physical assistance while ambulating. A review of facility records revealed at the time of admission R1 was a total assist for ambulation and was to be assisted by a staff member to escort to and from activities, meals, etc., R1 was also assigned stand-by assistance while they conducted transfers. An interview with an Outside SouCDSS inspection report, October 23, 2023 · control 08-AS-20201027100955
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff are not providing personal hygiene assistance to resident in care
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Amy Domingo conducted a complaint investigation visit to deliver findings for the above allegation. LPA Domingo met with Melody Veal Business Office Manager and Executive Director Emily Turner on the phone and shared the findings. The Department’s investigation consisted of record reviews, interviews with staff, and outside sources. It was alleged that staff were not providing personal hygiene assistance to resident in care. Outside Source 1 (OS1) was interviewed and stated that there has been no observation or reports of staff not providing personal hygiene assistance to resident in care. Resident 1 (R1) was interviewed and R1 stated that there have been no instances of staff not providing personal hygiene care when needed. R1 stated that the staff are very attentive. [Continue LIC9099C) UnsubstantiatedCDSS inspection report, September 25, 2023 · control 08-AS-20230217090736
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedStaff did not meet residents' needs Facility was not kept clean
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) Rebecca Ruiz conducted an unannounced complaint visit to conduct follow-up and deliver findings regarding the above-mentioned allegations. LPA identified herself to, was greeted by, and explained the purpose of the visit to Memory Care Director Aileen Spence. During today's visit, LPA observed residents in care and interviewed staff. The Department’s investigation consisted of interviews with staff, residents, and outside sources, records review, and a tour of the facility. It was alleged that staff did not meet residents’ needs and the facility was not kept clean. Interviews and review of medical records revealed that Resident 1 (R1) required assistance with incontinence care, used incontinence briefs, and was unable to care for grooming, bathing, dressing, or toileting independently. Review of records and interviews revealed that R1 required between 12 and 24 safety checks by staff a day. Continued on LIC9099-C page... SubstantiatedCDSS inspection report, June 19, 2023 · control 08-AS-20230117161601
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedInsufficient staff to meet residents needs. Residents' hygiene needs are not being met.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA)Tiffany Holmes conducted an unannounced complaint visit to the facility to deliver findings on the above-mentioned allegations. LPA gained access to the facility, identified herself, and met with Emily Turner, Executive Director to discuss the purpose of the visit. LPA conducted interviews, made observations, and obtained and reviewed pertinent records. It was alleged that there was insufficient staff to meet residents needs. According to facility records a review revealed during March 10, 2020 and December 31, 2020 the facility utilized 34 caregivers contracted through an outside agency to assist with staffing needs during the peak of the pandemic. A review of the outside agency invoices to the facility corroborated that the facility utilized an outside agency to meet staffing requirements. Interviews revealed that there was staff at the facility to handle the residents and the duties of the facility. UnsubstantiatedCDSS inspection report, May 10, 2023 · control 08-AS-20201027113455
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedFacility staff did not contact resident's physician after change in condition Facility staff did not meet resident's hygiene needs
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Marisela Garcia-Centeno conducted an unannounced visit to deliver investigative findings. LPA was greeted by, identified herself to, and discussed the purpose of the visit with Director of Health Services, Perla Provencal and Director, Connections for Living, Aileen Spence. Executive Director, Emily Turner, joined the meeting via telephone. The Department investigated the above listed complaint allegations. The investigation consisted of a tour of the facility, multiple interviews with staff and outside sources, and records review, including relevant evidence pertinent to this investigation. On January 30, 2023, Community Care Licensing (CCL) received a complaint alleging that facility staff did contact resident’s (R1) physician after change in condition, [an LIC 811 Confidential Names List was provided to staff to identify the Resident (R1)]. It was specifically alleged that on January 21, 2023, a skin rash was observed on R1’s extremity and that staffCDSS inspection report, February 15, 2023 · control 08-AS-20230130141621

Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.

What the state has logged

California has logged 114 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.

Type A citations
1
typical for this size: 1
Type B citations
23
typical for this size: 1
Substantiated complaints
26
typical for this size: 2
Total complaints
64
typical for this size: 7
State visits on file
114
typical for this size: 19
See the full inspection record on the state's site →
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What isn't in the state record

Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.

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