Cedars @ Paradise Village

Licensing Program Analyst (LPA) Rebecca Borunda conducted an unannounced complaint visit to open an investigation and deliver findings regarding the above-mentioned allegation. LPA identified herself to, was greeted by, and explained the purpose of the visit to Executive Director Nicole Long and Senior Executive Director William "Bill" Lawson. The Department’s investigation consisted of interviews with facility management, record review, and a tour of the facility. It was alleged that staff financially abused Resident 1 (R1). Observation of the facility on 8/28/2025 revealed that the licensed assisted living facility is part of a larger campus that contains multiple buildings, which facility management stated were buildings for independent living. Review of the Department's licensing database and interviews with facility managment revealed that the independent living buildings are not licensed by the Department and have separate addresses from the licensed assisted living facility. ConRead the full finding— CDSS inspection report, August 28, 2025 · control 08-AS-20250826160820

Licensing Program Analyst (LPA) Ramon Serrano conducted an unannounced complaint visit to deliver findings on the above allegation. LPA met with Executive Director Nicole Long and we discussed the purpose of the visit and elements of the complaint. Community Care Licensing (CCL) has investigated the above allegation. The investigation consisted of LPA observation, records review, interviews with staff and outside sources. It was alleged that the facility had insufficient staff to meet the needs of the hospice residents. It was reported that Resident 1 (R1), Resident 2 (R2) and Resident 3 (R3) were on hospice with doctor's orders to be turned every two hours. It was also reported that due to staff shortage the residents were not being turned or checked on as required. LPA interviewed outside agency 1 (OA1) who stated that they work directly with R1 and R2 on a regular basis at the facility. OA1 stated that they met with the facility staff regarding R1's care needs after some initial issRead the full finding— CDSS inspection report, July 14, 2025 · control 08-AS-20250512104036

Licensing Program Analyst (LPA) Ramon Serrano conducted an unannounced visit to deliver investigative findings. LPA was granted entry into the facility and met with Executive Director Bill Lawson, to whom LPA explained the purpose of the visit. Community Care Licensing (CCL) has investigated the above listed complaint allegations. The investigation consisted of LPA interviews and review of records. It was alleged that Licensee did not employ sufficient care staff to meet the needs of residents. It was also reported that Licensee did not employ sufficient food service personnel to meet the needs of residents. Interview with Staff 1 (S1) revealed hey had been working at the facility since February 2020. S1 stated that the facility had a staffing issue and that it was generally worse in the morning shifts. S1 stated that it wasn't possible to respond quickly to pendant calls because their were just too many pendant calls and not enough staff. UnsubstantiatedRead the full finding— CDSS inspection report, December 21, 2023 · control 08-AS-20200901121601

Licensing Program Analyst (LPA) Renita Hall conducted an unannounced visit to deliver findings. LPA was allowed entry by Katrina Jimenez, Resident Services Director. LPA identified herself and disclosed the purpose of the visit and elements of the findings with the Resident Services Director. The Department investigated the above complaint allegations. The investigation consisted of a tour of the facility, interview with staff, residents, and records review. On January 4, 2023 a complaint was received alleging several accounts of negligence and inadequate staffing at Cedars @ Paradise Village. The complainant stated that the facility does not have sufficient staff to meet the needs of the residents, resulting in unqualified staff providing care. Additionally, residents are made to wait an excessive amount of time for assistance due to the lack of sufficient staff. UnsubstantiatedRead the full finding— CDSS inspection report, September 26, 2023 · control 08-AS-20230104140228

Licensing Program Analyst (LPA) Rebecca Ruiz conducted an unannounced complaint visit to conduct follow-up and deliver findings regarding the above-mentioned allegation. LPA identified herself to, was greeted by, and explained the purpose of the visit to Senior Executive Director Bill Lawson. LPA also met with Resident Care Coordinator Sheryll Chicano. During today's visit, LPA toured the facility and interviewed staff and residents. The Department’s investigation consisted of interviews with residents and staff, records review, and a tour of the facility. It was alleged that facility staff did not treat resident with dignity. Interviews revealed that Resident 1 (R1) required assistance with bathing. In June 2020, Staff 1 (S1) assisted R1 during a shower and R1 believed that S1 had unintentionally treated them roughly. Continued on LIC9099-C page... UnsubstantiatedRead the full finding— CDSS inspection report, April 3, 2023 · control 08-AS-20200618160126

Licensing Program Analyst (LPA) Amy Domingo conducted an unannounced visit to deliver findings to the above mentioned complaint allegations. LPA Domingo identified herself and discussed the purpose of the visit with Administrator Nicole Long. The Department’s investigation consisted of client and outside sources records review, interviews with staff and outside sources. It was alleged that the facility was not following COVID-19 infection control and reporting requirements. Resident #1 (R1) tested positive for COVID-19 while at the hospital. Upon R1’s return to the facility an outside source #1 (OS1) reported that the facility did not inform the staff, visitors and other residents of R1’s newly diagnosed positive COVID-19 test result. (Continue on LIC9099C) UnsubstantiatedRead the full finding— CDSS inspection report, March 22, 2023 · control 08-AS-20220928104114

Licensing Program Analyst (LPA) Dang Nguyen conducted an unannounced subsequent visit to deliver a finding regarding the above prior complaint allegation. LPA was welcomed by and identified himself to Receptionist Ashley Farfan-Garcia. LPA then met with and discussed the purpose of the visit with Executive Director Nicole Long. It was alleged licensee employed Staff #1 (S1) at the facility, despite S1 lacking the required criminal record clearance to work there. The Department’s investigation involved an unannounced facility tour, interviews of relevant staff, and a review of S1’s personnel file and CCLD’s Licensing Information System (LIS) database. [CONTINUED ON LIC 9099-C] UnfoundedRead the full finding— CDSS inspection report, October 17, 2022 · control 08-AS-20220831124847

Licensing Program Analyst (LPA) Dang Nguyen conducted an unannounced subsequent visit to deliver a finding regarding the above prior complaint allegation. LPA was welcomed by, identified himself to, and discussed the purpose of the visit with Executive Director Nicole Long and Resident Service Director Katrina Jimenez. It was alleged that licensee assisted Resident #1 (R1) with their normally prescribed medications, but between July 27, 2022 and July 29, 2022, two specific medications were handed to R1 in amounts less than what was specified/required by their signed physician’s order (an order which was received and acknowledged by licensee' staff on the date it was to take effect). [See attached LIC811 Confidential Names List for a description of person identifiers used in this report]. CCLD’s investigation involved interviews of pertinent residents, facility staff, and outside sources. The Department also reviewed administrative, care, and medication records from R1’s file, plus releRead the full finding— CDSS inspection report, August 31, 2022 · control 08-AS-20220816115653

Licensing Program Analyst (LPA) Marisela Garcia-Centeno conducted an unannounced complaint investigation visit at the facility. LPA was greeted at the front entrance by Staff Priscilla Oseguera, and granted entry after identifying herself. LPA met with Administrator, Nithi Narasappa and explained the purpose of the visit was to deliver findings for the above allegation. The Department’s investigation consisted of multiple interviews with facility staff, outside sources and records review, including bank statements, law enforcement reports and other relevant documents pertinent to this investigation. On March 22, 2022, a complaint was filed with Community Care Licensing with the allegation involving financial abuse of a resident by staff member. It was reported that Staff (S1) financially abused Resident (R1) by altering a $100 check draft issued on February 13, 2022, to S1. Administrator was provided with Confidential Names Form (LIC 811) in order to identify R1 and S1. It was allegedRead the full finding— CDSS inspection report, April 27, 2022 · control 08-AS-20220322144630