Star Residential

Licensing Program Analyst (LPA) Sabel Martinez conducted an unannounced follow up complaint investigation visit and delivered complaint findings. The LPA introduced himself and disclosed the purpose of the visit to Administrator Albert Souza. Throughout the investigation, the Department secured records and conducted interviews with external and internal sources. It was alleged neglect/ Lack of care and supervision resulted in the death of Resident # 1 (R1). R1 was an 89-year-old resident diagnosed with Alzheimer’s, Advanced Dementia with behavioral disturbance associated to Senile Degeneration of the brain and non-ambulatory/bedridden. R1 moved into the facility on March 2nd, 2021. (See LIC 9099-C for continuation of report.) UnsubstantiatedRead the full finding— CDSS inspection report, March 28, 2025 · control 08-AS-20210408113449

Licensing Program Analyst (LPA) Sabel Martinez conducted an unannounced complaint investigation visit to deliver findings. The LPA introduced himself and disclosed the purpose of the visit to Administrative Assistant Emily Purvis. It was alleged staff left residents unsupervised. On 05/23/2024, it was reported to the Department the facility administrator had left residents unattended and without staff to provide care and supervision. Review of text messages obtained during the investigation revealed that on multiple occasions the administrator left the facility prior to staff arriving, therefore, leaving residents without any staff to provide care and supervision. The telephone number on the text messages was confirmed to be associated to the facility and the administrator’s personal cell phone number. This deficiency was cited in an LIC 9099D form, an immediate $500 civil penalty was assessed in an LIC 421IM form, and plan of correction was jointly formulated with Emily Purvis. SubstaRead the full finding— CDSS inspection report, November 25, 2024 · control 08-AS-20240523164416

Licensing Program Analyst (LPA) Laarni Santiago conducted an unannounced visit to render finding on the above listed complaint allegations. LPA was granted entry into the facility and met with Albert Souza, Administrator, to whom she explained the reason for the visit. Community Care Licensing (CCL) has investigated the above listed allegations. The investigation consisted of a tour of the facility, review of facility records, and interview of outside sources and facility staff. It was alleged that facility staff slaps residents on the cheek to wake them up if they fell asleep at the dining room table. Outside source reported that they allegedly observed facility staff tap the resident on their cheek to wake them up and there is another unidentified staff that observed this occurrence. However, interviews conducted with staff refuted the claim that this allegation occurred. Interviews conducted with multiple sources denied observing any of the staff hit, tap or slap any of the residentRead the full finding— CDSS inspection report, October 26, 2021 · control 08-AS-20191112155149