Joy And Love Home Care, Llc

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Staff member struck a resident in care, causing an injury.

On 12/05/2025, at 11:00 a.m., Licensing Program Analyst (LPA) Antonine Richard conducted a subsequent complaint visit regarding the allegations above. LPA met with the Administrator, as the purpose of today’s visit was explained. The investigation consisted of the following: On 04/17/2024 and 05/08/2024, Licensing Program Analyst (LPA) Venus Mixson conducted unannounced complaint visits. LPA Mixson interviewed residents and staff. On 12/04/2025, LPA Richard reviewed and obtained the resident and staff rosters. LPA reviewed and obtained documents for Resident #1 (R1), including the hospice file, doctor orders (dated 05/02/2023), Physician Report for Resident (R1) (dated July 2023), Admission Agreement (dated June 26, 2022), and Needs of Service Plan (dated April 2024). Preplacement Appraisal Information (dated July 05, 2021). On December 4, 2025, LPA also interviewed four staff members, #1-4 (S1-S4), and five residents, #2-6 (R2-R6). LPA received a copy of the Unusual Incident Report Inthe state’s words, verbatim · CDSS document, Dec 5, 2025 · control 18-AS-20240415151334

Allegation investigated: Staff did not ensure hospice care plan for resident was followed. Staff did not ensur medication was dispense as prescribed. Staff does not ensure medical supplies are property managed for resident in care.

On December 5, 2025, at 10:00 am, Licensing Program Analyst (LPA) Antonine Richard conducted a subsequent complaint visit and delivered findings. LPA met with the Administrator Venkata Sivaganesh and explained the purpose of the complaint visit. LPA and the Administrator toured the facility. The investigation included the following: On September 28, 2024, Licensing Program Analyst (LPA) Venus Mixson arrived unannounced at the facility to begin an investigation into the allegations. On December 4, 2025, LPA Richard requested the residents and staff roster, Medication Mar (MAR dated November 2025), and physician reports for five residents. Staff training certifications and schedules were also requested (dated November 2, 2023). LPA received copies of the Emergency Disaster plan (dated 12/2024), the Facility's daily notes (dated November 2025), and the caregiver/housekeeper schedules. On December 4, 2025, LPA interviewed five residents (#1-5, R1-R5), four staff members (#1-4, S1-S4), andthe state’s words, verbatim · CDSS document, Dec 5, 2025 · control 18-AS-20230927134713

Allegation investigated: Facility does not have sufficient staff to meet residents' needs. Residents had access to medications.

On December 5, 2025, at 10:00 am, Licensing Program Analyst (LPA) Antonine Richard conducted a subsequent complaint visit and delivered findings. LPA met with the Administrator Venkata Sivaganesh and explained the complaint visit. LPA and the Administrator toured the facility. The investigation included the following: On September 11, 2024, Licensing Program Analyst (LPA), Venus Mixson, arrived unannounced to initiate the investigation and met with the Lead Caregiver, Viviana Labra. On December 4, 2025, LPA Richard requested the residents and staff roster, Medication Mar (MAR dated November 2025), and physician reports for five residents. Staff training certifications and schedules were also requested (dated November 2, 2023). Facility daily notes (dated November 2025) and caregivers/housekeepers' schedules were examined. On December 4, 2025, LPA interviewed five residents #1-5, (R1-R5), four staff members #1-4, (S1-S4), and the Administrator (#1, A1). Continued Report LIC9099C Unsubstthe state’s words, verbatim · CDSS document, Dec 5, 2025 · control 18-AS-20240905154448

Allegation investigated: Staff mishandled the residents medications. Staff are not providing adequate care and supervision. Staff do not keep the facility free from odor.

On December 4, 2025, at 10:30 am, Licensing Program Analyst (LPA) Antonine Richard conducted a complaint visit and delivered findings. LPA met with the Administrator Venkata Sivaganesh and explained the complaint visit. LPA and Administrator toured the facility. The investigation included the following: On January 30, 2024, Licensing Program Analyst (LPA) Venus Mixson arrived unannounced at the facility to begin an investigation into the listed allegations. On December 4, 2025, LPA Richard requested the residents and staff roster, Medication Mar (MAR dated November 2025), and physician reports for five residents. Staff training certifications and schedules were also requested (dated November 2, 2023). Facility daily notes (dated November 2025) and caregiver/housekeeper schedules were examined. On December 4, 2025, LPA interviewed five residents (#1-5, R1-R5), four staff members (#1-4, S1-S4), and the administrator (#1, A1). Continued Report LIC9099C Unsubstantiatedthe state’s words, verbatim · CDSS document, Dec 4, 2025 · control 18-AS-20240122153249

Allegation investigated: Staff does not ensure food of adequate quantity is provided to residents in care Staff did not ensure emergency disaster plan was followed for residents in care.

On 11/22/2025, Licensing Program Analyst (LPA), Sandra Urena conducted a subsequent unannounced visit to deliver the findings for the allegations listed above. The LPA met with the licensee Siva Mullapudi over the phone and explained the reason for the visit. LPA Urena, along with the Med tech, toured the physical plant areas inside and outside to ensure there are no health and safety hazards and that facility is in compliance with Title 22 Regulations. No concerns were observed. On 09/26/2023, the Centralized Complaint and Information Branch (CCIB) received an online complaint. On 09/28/2023, Licensing Program Analyst (LPA), Venus Mixson arrived unannounced to the facility to initiate an investigation into the listed allegations. LPA Mixson interviewed the Licensee via the telephone, the Community Manager, and several staff and residents, and requested records pertinent to the investigation. On 02/23/2024, LPA Mixson arrived unannounced to the facility and conducted a subsequent visitthe state’s words, verbatim · CDSS document, Nov 22, 2025 · control 18-AS-20230927100327

Allegation investigated: Staff did not dispense medication according to doctor's orders. Staff mismanaged resident's medications. Staff are not following resident's special dietary needs.

On 11/22/2025, Licensing Program Analyst (LPA), Sandra Urena conducted a subsequent unannounced visit to deliver the findings for the allegations listed above. The LPA met with the Licensee Siva Mullapudi over the phone, and explained the reason for the visit. LPA Urena, along with the designated staff, toured the physical plant areas inside and outside to ensure there are no health and safety hazards and that facility is in compliance with Title 22 Regulations. No concerns were observed at the time of the visit. On 10/16/2023, the Centralized Complaint and Information Branch (CCIB) received an online complaint. On 10/19/2023, Licensing Program Analyst (LPA), Venus Mixson arrived unannounced to the facility to initiate an investigation into the listed allegations. LPA Mixson interviewed the Licensee, two residents, two staff and requested and received documents pertinent to the investigation. On 05/22/2024, LPA Mixson arrived unannounced at the facility and conducted a subsequent visitthe state’s words, verbatim · CDSS document, Nov 22, 2025 · control 18-AS-20231016203222

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Staff did not respond to resident's call button. Facility staff are requiring a resident in care to go to sleep at an unreasonable time

On February 23, 2024, Licensing Program Analyst (LPA), Venus Mixson conducted a visit and met with the Community Manager, Jazmin. The visit was conducted to provide the findings for the investigation pertaining to the listed allegation. The investigation consisted of staff and resident interviews, witness interviews, record reviews, and observations. On September 11, 2023, Community Care Licensing received a complaint alleging that staff did not respond to a resident's call button and facility staff are requiring a resident in care to go to sleep at an unreasonable time. It was reported that staff did not respond to the resident's call button. It was also alleged that staff make residents go to bed at 6pm. Regarding the allegation staff did not respond to a resident's call button, information obtained from interviews stated this resident uses a portable nebulizer, which is attached to their hip. It was advised that staff responded to the call button but saw the resident in the televisithe state’s words, verbatim · CDSS document, Feb 23, 2024 · control 18-AS-20231011155620

Allegation investigated: Staff are not properly trained. Facility is not properly maintained.

On 10/11/2023, Licensing Program Analyst (LPA), Venus Mixson conducted an office visit and met with the Licensee, Siva Mullapudi. The visit was conducted to provide the findings for the investigation pertaining to the listed allegations. On September 06, 2023, Community Care Licensing (CCL) received a complaint alleging staff are not properly trained and the facility is not properly maintained. During the investigation, the LPA conducted interviews with staff, residents, and additional witnesses. The LPA reviewed pertinent documentation and made observations regarding the allegations. Regarding the allegation of staff are not properly trained, the information obtained from interviews did not corroborate the allegation that the staff are not properly trained. The facility staff receive several training courses pertaining to the care and supervision of the residents, resident rights, medication management, and housekeeping. Additional information obtained from recorded reviews demonstratthe state’s words, verbatim · CDSS document, Oct 11, 2023 · control 18-AS-20230906101030

Allegation investigated: Staff did not properly destroy resident's medication.

On 10/ 11/2023, Licensing Program Analyst (LPA), Venus Mixson conducted an office visit at 1650 Spruce Street Riverside, and met with the Licensee, Siva Mullapudi. The visit was conducted to provide the findings for the investigation pertaining to the listed allegation. During the course of the investigation, the LPA conducted interviews with staff, residents, and additional Witness. Pertinent documentation was reviewed and observations were made regarding the allegations. The LPA was unable to interview additional witnesses due to a high turnover in staff. On August 01, 2023, Community Care Licensing (CCL) received information which stated staff did not properly destroy resident's medication. It was reported that facility staff were discarding resident’s medicating in the public trash can. Pictures were provided. Information obtained from administration and staff interviews stated that the facility is under new management and there have been new procedures and policies implemented whithe state’s words, verbatim · CDSS document, Oct 11, 2023 · control 18-AS-20230801091504