Pacific Pines is a residential care home for the elderly (RCFE) in Redlands, San Bernardino County, California — state license #366425568, with a licensed capacity of 14, listed as closed, change of ownership in the CDSS record we retrieved August 2, 2026. It appears on the DHCS Assisted Living Waiver participant list checked August 9, 2026, so Medi-Cal may help pay for care services here. California has 5 dated inspection and complaint documents on file for this home going back to 2022, the most recent dated February 5, 2026 — published below in full, verbatim and unscored.
The state record lists this licence as “Closed, Change of Ownership”. A closed licence cannot admit residents. We keep closed licences published because “is this place licensed?” deserves an honest answer.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2022, the state has visited this home 10 times and filed 5 documents. The most recent — a complaint investigation report on February 5, 2026 — closed with the state’s outcome word: “Unsubstantiated.”
The state's published file for this home includes 2 documents with transcribed findings, dated January 12, 2026 to February 5, 2026. 2 of the 2 carry the state's recorded outcome word: “Substantiated” (1), “Unsubstantiated” (1). 2 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 2 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Feb 5, 2026Unsubstantiated
Allegation investigated: Resident in care was diagnosed with severe dehydration.
Licensing Program Analysts (LPAs) Sarina Ramirez and Andrew Martinez conducted an unannounced visit to deliver findings on the allegations mentioned. LPAs met with House Manager Annaliza Lazo and explained the purpose of the visit. The Department's investigation involved interviews and records review. It is alleged a resident in care was diagnosed with severe dehydration. The medical records confirm that Resident #1 (R1) was dehydrated but also show consistent communication among the facility administrator, R1’s family, and hospital staff. Over the span of two years of R1’s stay at the facility, both family members and staff report R1 has consistently received good care, including adequate food and hydration. A family member responsible for overseeing R1’s medical needs stated that relatives visit frequently, often weekly or daily to ensure R1’s well being and affirmed that staff provide attentive care. Medical professionals did not attribute her dehydration to facility neglect. Basedthe state’s words, verbatim · CDSS document, Feb 5, 2026 · control 56-AS-20250313143700
Jan 12, 2026Substantiated
Allegation investigated: Staff are not fingerprint or background cleared
Licensing Program Analysts (LPA) E. Conchas conducted an unannounced complaint visit to deliver findings. During today’s visit LPA met with Administrator, Iren Creighton, and discussed the purpose of today's visit. The investigation consisted of the following: LPA interviewed facility staff and resident, and gathered pertinent information. Regarding the allegation, Staff are not fingerprint or back background cleared; Interviews and file review reveal staff 10 has worked at the facility and did not have a file available with a fiingerprint/ background at facility. Continue LIC 9099-C, LIC 9099-D. Substantiatedthe state’s words, verbatim · CDSS document, Jan 12, 2026 · control 56-AS-20251013161721
Mar 18, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 8, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Pacific Pines licensed?
No — not currently. The CDSS state record checked August 2, 2026 lists Pacific Pines in Redlands (San Bernardino County), California license #366425568, as “Closed, Change Of Ownership”, formerly licensed for 14 residents. State records list 5 inspection and complaint documents since 2022; the most recent, a complaint investigation report dated February 5, 2026, was marked “Unsubstantiated” by the state.
Can Pacific Pines care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Pacific Pines with clearances for wheelchair / non-ambulatory, dementia / memory care, hospice care, and bedridden. Clearances describe what the license permits, not day-to-day staffing — confirm current scope and availability with the home directly on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license record14 NON-AMBULATORY, OF WHICH 6 MAY BE BEDRIDDEN. HOSPICE WAIVER FOR 6.
How much does Pacific Pines cost?
California's public licensing record does not include Pacific Pines's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in San Bernardino County typically runs $3,500–$5,500/mo and small board-and-care homes $3,000–$5,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Pacific Pines accept Medi-Cal or the Assisted Living Waiver?
Yes — Medi-Cal can help pay for care at Pacific Pines through California's Assisted Living Waiver (ALW): the home appears on the Department of Health Care Services participant list checked August 9, 2026. The waiver pays for assisted-living care services — not room and board — for eligible Medi-Cal members, and each home takes a limited number of waiver residents, so ask the home about a current ALW opening.
Medi-Cal / ALW homes in San Bernardino County →Assisted living on Medi-Cal in California →See the DHCS list →
5 of 14 beds occupied (36%) when the state visited on January 12, 2026. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Pacific Pines?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 10 state visits and 5 dated documents since 2022 for Pacific Pines; 2 complaint-investigation narratives are transcribed verbatim below. The most recent, dated February 5, 2026, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2026
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 10 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for mid-size homes (7–15 beds), computed across all 307 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
Who runs Pacific Pines?
From the CDSS ownership record, checked August 9, 2026.
Licensed to Integrated Elder Care Inc., who operates 2 licensed California homes in total. Running more than one home is common and is neither good nor bad on its own.
You can call them yourself, anytime — you never have to go through us.
(909) 801-1911Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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