Meridian At Chino

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Licensee did not ensure that staff adequately supervised resident(s) in care. Staff did not respond to resident's requests for assistance in a timely manner. Staff did not ensure that resident's hygiene needs were met while in care Staff did not ensure that resident's toileting needs were met while in care Staff yell at resident in care. Staff threaten resident in care.

Licensing Program Analyst (LPA) Javier Prieto arrived to the facility to conduct a complaint investigation regarding the above allegations. LPA Prieto met with Executive Director Enriquez and explained the elements of the complaint. Allegation #1 - LPA Prieto interviewed Executive Director Enriquez (S1) who states memory care ward, where resident #1 (R1) resides, is adequately staffed during the day, evening and NOC shifts. Interview with R1 states that there is adequate staff at the facilty to meet resident's needs. Interview with R2, R3, R4 and R5 states the facility is sufficiently staff to meet their needs. Allegation #2 - LPA obtained the call logs for R1, where the call pendant was pressed and addressed multiple times, with an average response time of 2 minutes. LPA tested call response time during this investigation, with R1, and the response was approximately 2 minutes. LPA interviewed R2, R3, R4 and R5 state staff respond to their needs in a timely manner. Unsubstantiatedthe state’s words, verbatim · CDSS document, Apr 7, 2026 · control 56-AS-20260330171859

Allegation investigated: Facility is refusing to communicate with resident's authorized representative. Facility is not properly showering and grooming resident Facility did not provide residents representative with proper rent increase documentation

Licensing Program Analyst (LPA) Javier Prieto arrived to the facility to conduct a complaint investigation regarding the above allegations. LPA Prieto met with Executive Director Enriquez and explained the elements of the complaint. Allegation #1 - LPA Prieto interviewed Executive Director staff #1 (S1) and Resident Service Director S2, each stating that staff are in communication with resident #1, (R1) authorized representative. Copies of text communication, as well as email and phone communications from R1's responsible parties were also obtained during this complaint investigation. Allegation #2 - S1 provided LPA with R1 Resident Assessment documentation, indication the R1 is independent with grooming and minimal assistance with bathing. S1 and S2 indicate that R1's needs are being met relating to these services. R1 was not available for interview at time of investigation and has since moved from the facility. Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 14, 2025 · control 56-AS-20251008145558

Allegation investigated: Facility staff did not dispense medications as prescribed Facility staff did not answer communications from resident’s representative Facility staff did not provide quality meals to resident(s) Facility staff spoke inappropriately to residents Facility staff did not respond to resident calls for assistance

Licensing Program Analyst (LPA) Javier Prieto arrived to the facilty to conduct a complaint investigation regarding the above allegations. LPA Prieto met with Executive Director Enriquez and explained the elements of the complaint. Alleged,ation #1 - LPA Prieto interviewed resident #1 (R1), R2, R3, R4, R5, R6 R7 and R8, each stating that they are getting their medications as prescribed. Resident Services Director, Staff #1 (S1), Med Tech S2, and Executive Director S3, were interviewed, revealing that residents are getting their medications as rescribed. Allegation #2 - LPA Prieto interviewed resident #1 (R1), R2, R3, R4, R5, R6 R7 and R8, each stating that staff are addressing communications with themselves and other family members. S1 and S3 were interview stating that staff are communicating with family member of the residents in care. Unsubstantiatedthe state’s words, verbatim · CDSS document, Sep 10, 2025 · control 56-AS-20250903102925

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Resident's call button is in disrepair Facility is not following admission agreement

Licensing Program Analyst (LPA) Javier Prieto arrived at the facility to conduct a complaint investigation regarding the aforementioned allegation. LPA Prieto met with Executive Director Enriquez, who provided a comprehensive explanation of the complaint elements.Regarding the allegation that a resident's call button is in disrepair, Director Enriquez and LPA Prieto toured the memory ward of the facility and interviewed residents R1, R2, R3, and R4. All residents stated that they have not used their call buttons and that staff are always available to assist when needed. The call buttons in this complaint refer to the pull cords in each resident's room. LPA Prieto observed four additional resident rooms and found that none of the call pull cords were in disrepair. LPA Prieto also obtained an Activity Device Report, which monitors response times to all residents at the facility, with an average response time of four minutes. Regarding the allegation that the facility is not following thethe state’s words, verbatim · CDSS document, Feb 10, 2025 · control 18-AS-20211118151519

Allegation investigated: Staff neglect resulted in a resident sustaining multiple pressure injuries Staff mishandled a resident's medication while in care Staff allows a resident to be soiled while in care Staff left a resident unattended in the dark while in care

Licensing Program Analyst (LPA) Javier Prieto arrived at the facility to conduct a complaint investigation regarding the aforementioned allegation. LPA Prieto met with Executive Director Enriquez, who provided a comprehensive explanation of the complaint elements. Regarding the allegation that staff neglect resulted in a resident sustaining multiple pressure injuries, resident #1 (R1) in question was alleged to arrive to a medical facility with an injuries alleged to have originated from the facility. Interview with Memory Care Director (S1), states that R1 was cleaned and changed in the presence of R1's family member, with no noticeable injuries R1 upon discharge to a medical facility. Resident Service Director (S2), concurred that R1 did not have any pressure injuries upon discharge to the medical facility. LPA obtained R1's Physician Report that does not reveal any previous skin breakdown diagnosis. Unsubstantiatedthe state’s words, verbatim · CDSS document, Feb 10, 2025 · control 56-AS-20231030090247

Allegation investigated: Staff mismanaged resident's medication

Licensing Program Analyst (LPA) Javier Prieto arrived at the facility to conduct a complaint investigation regarding the aforementioned allegation. LPA Prieto met with Executive Director Enriquez, who provided a comprehensive explanation of the complaint elements. Concerning the allegation of staff mismanaging a resident's medication, Director Enriquez stated that during a task review, she inspected the medication administration records (MAR) and discovered that medication for resident #1 (R1) had been dispensed outside of the allowable time window. The medication was administered by staff #1 (S1) on 02/02/2025 at 12:31 PM, while it was scheduled for 8:00 AM, with an acceptable window of one hour before or after the prescribed time. Director Enriquez filed an incident report with Licensing and informed R1's family responsible party. R1 was unavailable for an interview at the time of the investigation. The medication records were obtained during today's investigation. Substantiatedthe state’s words, verbatim · CDSS document, Feb 10, 2025 · control 56-AS-20250207120239

Allegation investigated: Staff mishandled a resident's personal belonging Staff did not provide comfortable accommodation for a resident Staff did not properly maintain a resident's bathroom Staff left a resident soiled for an extended period of time Staff did not meet a resident's incontinence needs

Licensing Program Analyst (LPA) Javier Prieto arrived to the facility to conduct a complaint investigation regarding the above allegations. LPA Prieto met with Residence Service Director Isabel Eriquez and explained the elements of the complaint. Investigation is based on documentation, observations, staff and resident interviews. Regarding the allegation that staff mishandled a resident's personal belonging; The belonging in question is resident #1 (R1), in question, TV remote. Interview with staff revealed TV remote was misplaced by R1, but eventually found and returned to R1. R1 states that remote is in R1's procession. LPA observed TV remote in R1's room during time of investigation. Regarding the allegation that staff did not provide comfortable accommodation for a resident; LPA interviewed R1 in assigned room during time of investigation and found the room to be clean and in order with a comfortable temperature. Interview with R1 stated that room is clean and properly maintainedthe state’s words, verbatim · CDSS document, Jul 15, 2024 · control 56-AS-20240711100038

Allegation investigated: Facility staff did not notify responsible party of rent increase.

Licensing Program Analyst (LPA) Yolanda Delgado arrived unannounced to the facility to conclude an investigation into the allegation listed above. LPA met with Jennifer Heldoorn and explained the purpose of the visit. During the course of the investigation, records were reviewed, and interviews were conducted with facility staff members and residents. On October 12, 2020, Community Care Licensing received a complaint alleging that facility staff did not notify responsible party of rent increase. It was alleged that facility staff did not notify responsible party of rent increase. Interviews with facility staff and Resident’s responsible party revealed that Resident 1’s responsible party confirmed that the rent increase had not been automatically taken out of account and R1 was moved out of the facility before the rent increase was going into effect. LPA reviewed facility records dated July 25, 2020, where R1’s responsible party was mailed a letter with the effective date of the increasthe state’s words, verbatim · CDSS document, May 16, 2024 · control 18-AS-20201012132303

Allegation investigated: Resident's room is not kept sanitary. Resident's room is malodorous. Resident has spoiled foods in their room. Resident's room has mold.

Licensing Program Analyst (LPA) Yolanda Delgado arrived unannounced to the facility to conclude an investigation into the allegations listed above. LPA met with Jennifer Heldoorn and explained the purpose of the visit. During the course of the investigation, records were reviewed, and interviews were conducted with facility staff members and residents. On October 12, 2020, Community Care Licensing received a complaint alleging that resident’s room is not kept sanitary, resident’s room is malodorous, resident has spoiled foods in their room, and resident’s room has mold. Regarding the allegation that “Resident’s room is not kept sanitary”, facility records revealed that facility had sufficient staff on shift to clean schedule rooms as assigned with house cleaning checklist. R1 was unable to be interviewed as R1 no longer lives at the facility and is unable to be interviewed. Interviews with staff denied that R1’s room was not kept sanitary by facility staff. Unsubstantiatedthe state’s words, verbatim · CDSS document, May 16, 2024 · control 18-AS-20201012132303

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Staff did not administer resident’s medication

On 3/25/2024, Licensing Program Analyst (LPA), Janette Romero conducted an unannounced visit to the facility to deliver the findings of the investigation into the allegation noted above. LPA met with Resident Services Director, Isabel Enriquez who was informed of the purpose of the visit. It was alleged, “Staff did not administer resident’s medication”, LPA reviewed Resident #1’s (R1’s) Needs and Services Plan dated 2/22/2019, which noted R1 required total assistance by medication technicians for medication administration. The Plan also indicated staff were to provide total assistance by ensuring staff would: remain with the resident until the medications had been taken, medications were not left unattended, medications were documented, report to the physician any missed doses or resident refusal of medication, report any changes in condition to physician and following any orders. Unsubstantiatedthe state’s words, verbatim · CDSS document, Mar 25, 2024 · control 18-AS-20200804144941

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.