Apple Ridge Assisted Living, Llc

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Staff did not get timely medical care for resident Staff are not following physician’s orders

On 10/31/2025, Licensing Program Analyst (LPA) Pang Lee arrived unannounced to this facility to conduct a complaint visit. LPA met with Executive Director Ilona Corpus and explained the purpose of the visit. The purpose of this visit is to deliver complaint findings for the above allegations. A brief interview conducted with Executive Director Corpus. The current census is 83. It was alleged that staff did not obtain timely medical care for a resident and that staff are not following physician’s orders. The investigation included a review of records, residents’ medications, observations, and interviews with staff, residents, resident's responsible party (RP) and an outside agency. Based on record review and interviews, Resident 1 (R1) was sent to the hospital on 01/30/2025 for dermatitis and was prescribed medications for skin itching and redness. On 07/19/2025, R1 was again sent to the hospital for two separate rashes, and new medications were prescribed. CONTINUED LIC 9099-C Unsubstathe state’s words, verbatim · CDSS document, Oct 31, 2025 · control 27-AS-20250724091520

Allegation investigated: Staff did not seek timely medical attention for residents Staff are not meeting residents’ personal hygiene needs

On 10/17/2025, Licensing Program Analyst (LPA) Pang Lee arrived unannounced to this facility to conduct a complaint visit. PA Lee met with the Executive Director Ilona Corpus and explained the purpose of the visit. The purpose of this visit is to deliver complaint finding for the above allegation. The current census is82. A brief interview conducted with Executive Director Corpus. It was alleged that staff did not seek timely medical attention for residents. The investigation was conducted, including a review of relevant documentation, interviews with facility staff, residents in care and the residents’ Responsible Party (RP). Throughout the investigation it was learned that on 02/17/2025, resident 1 (R1) experienced a fall and was transported to the hospital for evaluation. The discharge diagnosis noted eyebrow abrasion, and discharge instructions advised a follow-up with the primary care provider (PCP) within one week. CONTINUED LIC 9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 17, 2025 · control 27-AS-20250326150306

Allegation investigated: Staff forced resident in care to shower Staff did not ensure that a comfortable facility temperature was maintained for resident in care

On 10/17/2025, Licensing Program Analyst (LPA) Pang Lee arrived unannounced to this facility to conduct a complaint visit. LPA met with Executive Director Ilona Corpus and explained the purpose of the visit. The purpose of this visit is to deliver a complaint finding for the above allegations. The current census is 82. A brief interview conducted with Executive Director Corpus. It was alleged that staff forced residents in care to shower. An investigation was conducted, which included a review of records and interviews with both staff and residents. According to the records, Resident 1 (R1) was originally scheduled to shower on Mondays and Fridays. It was learned that R1 wanted to change the shower days to Sundays and Tuesdays and had expressed this concern to Executive Director Corpus. In response, Executive Director Corpus updated R1’s shower schedule to Mondays and Wednesdays on the same day the concern was raised. CONTINUED LIC 9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 17, 2025 · control 27-AS-20250902151357

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Staff are not intervening between verbal interactions of residents.

On 09/25/2025, Licensing Program Analyst (LPA) Pang Lee arrived unannounced to this facility to conduct a complaint visit. LPA met with administrator Ilona Corpus and explained the purpose of the visit. The purpose of this visit is to deliver complaint findings for the above allegations. The current census is 82. A brief interview conducted with the administrator Corpus. It was alleged that staff are not intervening between verbal interactions of residents. During the course of the investigation, the Licensing Program Analyst (LPA) conducted interviews with facility staff and residents, as well as reviewed relevant records. Based on interviews with staff and all 5 out of 5 residents, there is not a preponderance of evidence to substantiate the allegation referenced above. None of the staff and residents interviewed confirmed that staff are not intervening between verbal interactions of residents. CONTINUED LIC 9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Sep 25, 2025 · control 27-AS-20250508133712

Allegation investigated: Staff handle resident in a rough manner. Staff speak inappropriately to residents in care

On 09/25/2025, Licensing Program Analyst (LPA) Pang Lee arrived unannounced to this facility to conduct a complaint visit. LPA met with administrator Ilona Corpus and explained the purpose of the visit. The purpose of this visit is to deliver complaint findings for the above allegations. The current census is 82. A brief interview conducted with the administrator Corpus. It was alleged that staff handled resident in a rough manner and it was alleged that staff speak inappropriately to residents in care. During the course of the investigation, the Licensing Program Analyst (LPA) conducted interviews with facility staff and residents, as well as reviewed relevant records. Based on interviews with staff and all 7 out of 7 residents, there is not a preponderance of evidence to substantiate the allegations referenced above. CONTINUED LIC 809-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Sep 25, 2025 · control 27-AS-20250711104308

Allegation investigated: Staff did not ensure residents personal property was safely secured

On 09/25/2025, Licensing Program Analyst (LPA) Pang Lee arrived unannounced to this facility to conduct a complaint visit. LPA met with administrator Ilona Corpus and explained the purpose of the visit. The purpose of this visit is to deliver complaint findings for the above allegation. The current census is 82. A brief interview conducted with the administrator Corpus. It was alleged that staff did not ensure resident personal property was safely secured. During the course of the investigation, the Licensing Program Analyst (LPA) conducted interviews with facility staff and residents. Based on interviews with staff and all 5 out of 5 residents, there is not a preponderance of evidence to substantiate the allegation referenced above. None of the staff and residents interviewed confirmed that staff are not ensuring that residents personal property was safely secured. Residents interviewed reported no concerns with the laundry services and confirmed that their clothing is being returnedthe state’s words, verbatim · CDSS document, Sep 25, 2025 · control 27-AS-20250822082812

Allegation investigated: Staff are not meeting residents’ needs resulting in injuries

On 09/04/2025, Licensing Program Analyst (LPA) Pang Lee arrived unannounced at this facility to conduct a complaint visit. LPA met with facility designated administrator (FDA) Ilona Corpus and explained the purpose of the visit. The purpose of this visit is to deliver complaint findings for the above allegations. The current census is 79. A brief interview conducted with FDA Corpus. It was alleged staff are not meeting residents needs resulting in pressure injuries. During the investigation, the Licensing Program Analyst (LPA) interviewed staff and residents and reviewed relevant records. Based on these interviews it was learned that 7 out of 7 staff members have not seen any pressure injuries to residents in care. Moreover, R1 stated that the staff members have been changing R1 on time. R2 stated that they are dry and changed on time. LIC 9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Sep 4, 2025 · control 27-AS-20250128120542

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Staff refused to provide accommodations to resident in care

On 6/20/25 Licensing Program Analysts (LPA) Holly Williams arrived unannounced to deliver findings on this complaint investigation. LPA met with the facility designated administrator (FDA) Business Office Manager Lisa Johansen who was briefly interviewed at this time. LPA called the interim administrator Brandon Collins and Collins gave permission for FDA to sign. The purpose of this visit was to deliver the findings of this investigation to this facility, and it's representative, at this time. It is alleged that staff refused to provide accommodations to resident in care. During the course of the investigation, LPA reviewed records, interviewed staff members, and residents. In an interview, R1 stated that they wanted a certain part positioned where R1 was not in pain or medically compromised. R1 felt that S1 was not listening to R1. When speaking to R1 they stated that they did not want to file the complaint any longer and that R1 was getting frustrated at the time. S1 stated that S1the state’s words, verbatim · CDSS document, Jun 20, 2025 · control 27-AS-20250609092802

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Unexplained death Staff did not ensure that a resident's incontinence needs were met Staff did not observe resident for a change in condition Staff did not answer resident's call button

On 6/5/25 Licensing Program Analysts (LPAs) Holly Williams and Charlie Yang arrived unannounced to deliver findings on this complaint investigation. LPAs met with the Brandon Collins who was briefly interviewed at this time. The purpose of this visit was to deliver the findings of this investigation to this facility, and it's representative, at this time. It is alleged that there was an unexplained death at the facility. During the course of the investigation, LPA reviewed records, interviewed Reporting Party (RP), and interviewed staff members. RP stated that R1 had a gash on R1’s forehead and bruising to the side of R1’s eye according to postmortem pictures sent to the LPA. Staff 9 (S9) and S1 in an interview stated that when they found Resident1 (R1) they had fallen out of the chair onto R1’s face Based on the death certificate R1 died of cardiac arrest and other Unsubstantiatedthe state’s words, verbatim · CDSS document, Jun 5, 2025 · control 27-AS-20250205094444

Allegation investigated: Staff are not providing residents with snacks

On 6/05/25, Licensing Program Analysts (LPAs) Holly Williams and Charlie Yang arrived unannounced to this facility to conduct a complaint visit. LPAs met with Facility Designated Administrator (FDA) Brandon Collins and explained the purpose of the visit. The purpose of this visit was to deliver complaint findings for the allegations above. Current Census was 83. A brief interview with the FDA was conducted. Facility is not providing residents with snacks: During the course of the investigation, LPA interviewed five residents, nine staff, and reviewed the menu with the including snack times. LPA went to the facility three times and the first time on 1/16/25 there were snacks, the second time on 4/8/25 no snacks, and the third time on 4/21/25 there were oranges. Two out of five residents state there are snacks sometimes and then sometimes there are no snacks Unsubstantiatedthe state’s words, verbatim · CDSS document, Jun 5, 2025 · control 27-AS-20250108121017

Allegation investigated: Staff are mismanaging resident's medication Staff are falsifying resident's medication administration record Staff used chemicals in an unsafe manner, resulting in injury to resident

On 6/05/2025, Licensing Program Analysts (LPAs) Holly Williams and Charlie Yang arrived unannounced to this facility to conduct a complaint visit. LPAs met with Facility Designated Administrator (FDA) Brandon Collins Current Census was 83. A brief interview with the FDA was conducted. Staff are mismanaging residents’ medication: During the course of the investigation, LPA Williams reviewed facility documents and conducted interviews of nine staff members and five residents. In addition, LPA reviewed the Medication Administration Record (MAR), PRN notes, exception records and the Controlled Substance Medication Record (CSMR). LPA observed that on 11/27/2024, the Controlled Substance Medication Record (CSMR) for R6 states Substantiatedthe state’s words, verbatim · CDSS document, Jun 5, 2025 · control 27-AS-20250108121017

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Staff are charging resident in excess of the rate allowed under the Medi-cal Assistance Program (ALW) Staff did not accord resident privacy and interfered with resident's visit Resident left the facility unattended due to lack of care or neglect from staff Facility staff did not safeguard resident funds

On 4/8/2025 Licensing Program Analyst (LPA) Holly Williams arrived unannounced to deliver findings on this complaint investigation. LPA Williams met with Regional Director of Operations Brandon Collins and explained the purpose of the visit. This investigation consisted of record review and interviews with staff and residents. A brief interview was held with Brandon Collins. Allegation: Resident left the facility unattended due to lack of care or neglect from staff. It is alleged that the resident left the facility unattended. In an interview, R1 said R1 has never left the facility unattended. In an interview, Alfredo Cruz the prior administrator of Apple Ridge Assisted Living, LLC said that R1 never left the facility while Cruz was there R1 always had a staff member with R1 when leaving the facility. 3 out of 3 staff said that R1 has never left the facility without a staff member. Based on interviews and record review it is unclear if R1 left the facility unattended. [Continue on 9099the state’s words, verbatim · CDSS document, Apr 8, 2025 · control 27-AS-20241217132635

Allegation investigated: Facility accepts residents for care however the staff cannot meet their needs. Facility staff yell at residents

Licensing Program Analysts (LPA) Holly Williams made an unannounced visit to conclude the investigation of the above allegations and to deliver the findings. LPAs Williams met with facility administrator Charles White and together discussed the investigation details. This investigation consisted of interviews, observations. LPA Williams interviewed White, six staff members (S1-S6) and eight residents (R1-R9). In an interview, R2 said they have heard staff members yelling at residents. In an interview, S3 stated that she has heard staff members yell "just sit down!" because they were frustrated. In an interview, R9 states that staff members yell at R all the time. S1 said they had a client complain of overnight staff members have treated them residents badly. S3 stated that the facility is neglectful, and they do not treat the residents good. S3 said they are severely [Continued on 809-C] Substantiatedthe state’s words, verbatim · CDSS document, Jan 16, 2025 · control 27-AS-20241014150651

Allegation investigated: Comfortable temperature is not maintained at the facility as required Facility staff are unable to assist resident in moving out of bed due to lack of staff

Licensing Program Analyst (LPA) Holly Williams made an unannounced visit to conclude the investigation of the above allegations and to deliver the findings. LPAs Williams met with facility administrator Charles White and together discussed the investigation details. This investigation consisted of interviews, observations, and record review. LPA Williams interviewed White, staff six members (S1-S6) and nine residents (R1-R9). In an interview, S2 states that they try to get the residents who have Hoyer lifts, up for at least one meal a day. In an intIn an interview, R6 states that the staff members get R6 in and out of bed with the Hoyer Lift just fine. R6 said she has no issues. In an interview, R5 said R5 needs a Hoyer Lift to get out of bed. R5 states he gets his showers on time, and he gets out of bed when R5 needs to. In an interview, R2 said the temperature is good and the place is clean. In an interview, R3 stated that the temperature is good. In an interview, R4 said the temperathe state’s words, verbatim · CDSS document, Jan 16, 2025 · control 27-AS-20241014150651

Allegation investigated: Facility staff did not meet resident's incontinence care needs Facility staff did not answer resident's call button Facility staff yelled at resident(s) Facility staff spoke inappropriately to resident(s)

On 10/24/2024, Licensing Program Analyst (LPA) Arielle Pascua arrived unannounced to this facility to conduct a complaint visit. LPA met with Facility Designated Administrator (FDA), Alfredo Cruz and explained the purpose of the visit. The purpose of this visit was to deliver complaint findings for the allegation above. Current census was 83. A brief interview with FDA Cruz was conducted. Allegation: Facility staff did not meet resident's incontinence care needs It was alleged that facility staff did not meet resident’s incontinence care needs. During this investigation, the LPA reviewed facility documentation and conducted interviews with both staff and residents. Interviews with nine staff members revealed that 5 out of 9 believe they can adequately address residents' incontinence care needs, yet they have observed that some colleagues on certain shifts fail to provide this care. These staff members reported instances where they found residents soiled in urine, with messes extendingthe state’s words, verbatim · CDSS document, Oct 24, 2024 · control 27-AS-20240731123011

Allegation investigated: Staff left residents in a soiled diaper for a long period of time Staff did not shower residents in care

On 10/24/2024, Licensing Program Analyst (LPA) Arielle Pascua arrived unannounced to this facility to conduct a complaint visit. LPA met with Facility Designated Administrator (FDA), Alfredo Cruz and explained the purpose of the visit. The purpose of this visit was to deliver complaint findings for the allegation above. Current census was 83. A brief interview with FDA Cruz was conducted. Staff left residents in a soiled diaper for a long period of time It was alleged that facility staff did not meet resident’s incontinence care needs. During this investigation, the LPA reviewed facility documentation and conducted interviews with both staff and residents. Interviews with 9 staff members revealed that 5 believe they can adequately address residents' incontinence care needs, yet they have observed that some colleagues on certain shifts fail to provide this care. These staff members reported instances where they found residents soiled in urine, with messes extending from incontinence padthe state’s words, verbatim · CDSS document, Oct 24, 2024 · control 27-AS-20240916172545

Allegation investigated: Facility staff did not assist residents with hygiene needs

On 10/24/2024, Licensing Program Analyst (LPA) Arielle Pascua arrived unannounced to this facility to conduct a complaint visit. LPA met with Facility Designated Administrator (FDA), Alfredo Cruz and explained the purpose of the visit. The purpose of this visit was to deliver complaint findings for the allegation above. Current census was 83. A brief interview with FDA Cruz was conducted. Allegation: Facility staff did not assist residents with hygiene needs It was alleged that facility staff did not assist residents with hygiene needs. During the course of this investigation, this LPA reviewed facility documentation and conducted staff and resident interviews. In interviews with 9 staff members, 5 out 9 expressed confidence in their ability to assist residents with hygiene but reported witnessing some colleagues neglecting these needs during certain shifts. They noted that upon starting their shifts, they often found residents soiled in urine, with messes extending from incontinence pthe state’s words, verbatim · CDSS document, Oct 24, 2024 · control 27-AS-20240709170841

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Facility did not pass fire inspection clearance.

Licensing Program Analysts (LPAs) Vincent Moleski and Holly Williams arrived unannounced to open this complaint investigation. LPAs Moleski and Williams met with Administrator Alfredo Cruz and explained the purpose of the visit. LPAs Moleski and Williams obtained a fire inspection report for Apple Ridge from Cruz dated 8/22/24. LPAs Williams and Moleski reviewed the inspection report and observed many violations including, but not limited to, many fire doors which need repairs, latches, and smoke seals, and permits for change of use of a resident room. According the fire inspection report, resident room 41 was converted into a administrative office without proper permitting. LPAs Moleski and Williams reviewed a facility sketch which shows the current administrative office labeled as room number 41. LPAs Moleski and Williams were not notified regarding this change of use. In an interview, the fire inspector who authored the report said that this facility's previous fire clearance was grthe state’s words, verbatim · CDSS document, Aug 29, 2024 · control 27-AS-20240823155140

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.