Country Club Manor · License #342700301 · 2100 Butano Drive, Sacramento, CA · (916) 481-9240 Record printed from covelightcare.com — data as of the dates shown on each item.
Country Club Manor is a residential care home for the elderly (RCFE) in Sacramento, Sacramento County, California — state license #342700301, licensed for 112 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It appears on the DHCS Assisted Living Waiver participant list checked August 9, 2026, so Medi-Cal may help pay for care services here. California has 40 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated March 20, 2026 — published below in full, verbatim and unscored.
Many small homes have no website — that says nothing about the care inside.
Contact facts come from the state roster, a county Area Agency on Aging roster, the home’s Google listing, or the operator — each labelled, never blended. Operators: add or correct yours, free →
✓Wheelchair / non-ambulatoryApproved for 112 residents
–Dementia / memory careNot on file — ask the home
✓Hospice careApproved for 30 residents
–Bedridden careNot on file — ask the home
“Not on file” is not a no — approvals can be bed- or room-specific, so confirm current scope with the home on a tour. Where a number is shown it is the state’s own wording for how many residents the approval covers, not how many places are open today; where none is shown, the record simply does not state one.
Specific medical needs — insulin, oxygen, a catheter, an ostomy — aren’t in the state license record; ask the home directly. A feeding tube, tracheostomy, or advanced wound care usually needs skilled nursing →
AGE RANGE 60 AND OVER. 112 NON-AMBULATORY. APPROVED FOR 30 HOSPICE RESIDENTS. NEW MANAGEMENT COMPANY, CIMINOCARE, EFFECTIVE 02/27/20.State service designation935 - ELDERLYthe CDSS license record, verbatim · checked August 2, 2026
Since 2021, the state has visited this home 53 times and filed 40 documents. The most recent is a complaint investigation report, dated March 20, 2026.
Most recent state visit
July 7, 2026
Occupancy at the October 31, 2023 visit
59 of 112 beds
The state's published file for this home includes 16 documents with transcribed findings, dated July 30, 2021 to October 31, 2023. 16 of the 16 carry the state's recorded outcome word: “Substantiated” (5), “Unfounded” (3), “Unsubstantiated” (8). 16 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 16 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Substantiatedthe state found the allegation more likely true than notUnsubstantiatedinvestigated, but couldn’t be confirmed either way — not a finding of wrongdoingUnfoundedthe state concluded it was false or couldn’t have happenedType A citationthe most serious: an immediate health-or-safety risk, usually fixed on the spot or on a short deadlineType B citationless serious, with a deadline to fix
Mar 20, 2026Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 3, 2026Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
20253 state visits · 3 documents
Sep 18, 2025Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 4, 2025Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 30, 2025Facility evaluation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
20245 state visits · 5 documents
Dec 6, 2024Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 2, 2024Facility evaluation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 5, 2024Facility evaluation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 25, 2024Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 14, 2024Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
20236 state visits · 6 documents
Dec 11, 2023Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 27, 2023Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 17, 2023Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 31, 2023Complaint investigation reportUnsubstantiated
Allegation investigated: Staff did not ensure that facility trash bin lids are tightly secured. Staff financially abused residents in care. Unqualified staff are administering medications to residents. Staff is not ensuring that resident is dressed in clean clothing
On 10/31/2023 at 12:15 PM Licensing Program Analyst (LPA) Pang Lee arrived unannounced to this facility to conduct a complaint visit. LPA met with Interim Resident Coordinator, Editha Mccullough and Resident Care Coordinator, Sarah Nichols and explained the purpose of the visit. The purpose of this visit is to deliver complaint findings for the allegations above. The current census is 59. A brief interview with conducted with Editha Mccullough and Sara Nichols. LPA Lee toured the facility at 2:00 PM, and observed resident in the living room with a guest singer and his guitar singing. Drinks and snacks was offered to residents. The living room was filled with residents. Residents appeared to be in clean clothing and enjoyed the guest singer and each other. Allegation: Staff did not ensure that facility trash bin lids are tightly secured. It was alleged that staff did not ensure that facility trash bin lids are tightly secured. This investigation consisted of observations and interviewsthe state’s words, verbatim · CDSS document, Oct 31, 2023 · control 27-AS-20230831114400
Oct 13, 2023Complaint investigation reportUnsubstantiated
Allegation investigated: Staff are not adhering to resident's care plan. Staff did not ensure that resident in care was provided their medication(s). Staff retaliated against resident for filing a complaint.
On 10/13/23, Licensing Program Analyst (LPA) Tung Truong arrived at the facility unannounced to conclude the investigation of the above allegations and to deliver the findings. LPA met with Administrator Josef Dunham and explained the purpose of the visit. Throughout the course of the investigation, LPA conducted interviews and reviewed records. Based on LPA observations of facility, record reviews, and staff and resident interviews there has been no direct knowledge of facility staff not adhering to resident’s care plan. Residents who were interviewed did not express any concerns with care being provided. Regarding the allegation that staff did not ensure that resident in care was provided their medication(s), LPA reviewed resident's medication log and observed no irregularities. Based on resident interviews, residents stated that they do receive their medications. Continued on 9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 13, 2023 · control 27-AS-20230906163745
Aug 23, 2023Complaint investigation reportUnsubstantiated
Allegation investigated: Staff behavior poses as a risk to the residents while in care
On 8/23/23, Licensing Program Analyst (LPA) Tung Truong arrived at the facility unannounced to conclude the investigation of the above allegation and to deliver the findings. LPA met with Administrator Romerico Foz and explained the purpose of the visit. Throughout the course of the investigation, LPA conducted interviews and reviewed records. Based on statements obtained, it was determined that there is insufficient evidence to support the allegation mentioned above. LPA conducted interviews with 4 residents and 5 staff members, 2 staff stated that staff (S5) has alcohol smell while in the facility; however, LPA found no evidence to prove that S1 was intoxicated or poses as a risk to residents in care. LPA interviewed S5, S5 denied having drinking alcohol or being intoxicated while in the facility. Report continued on LIC 9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Aug 23, 2023 · control 27-AS-20230724105442
Beside homes the same size
Type A citations5typical 1
Type B citations3typical 1
Substantiated complaints12typical 2
Total complaints28typical 7
State visits on file53typical 19
“Typical” is the statewide median across the 1,244 licensed larger communities (16+ beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this license since 2018.
An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record.Operate this home? Respond to or correct any document here, free. Respond or correct →
our estimate — Sacramento County band, market research June 2026; not this home’s quoted price
$3,500 · statewide low$9,000 · statewide high
California’s public record holds no per-home price, so we never invent one. Ask the home for its rate sheet, or
Ways families pay here
Private pay — ask what the base rate includes and what’s billed separately.SSI/SSP — California’s board-and-care payment standard is $1,626.07/mo(2026): $1,444.07 to the home, $182 stays with the resident.Medi-Cal ALW — this home is on the DHCS waiver list (checked August 9, 2026). Details →
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No Google listing is on file for this home. When one exists, its rating, review themes, and hours appear here — attributed to Google, never blended with the state record, and never part of how we rank homes.
This home hasn’t added its own details yet. When the operator claims this page, their photos, tour video, activities, languages, and staffing answers appear here — always labeled as theirs, never blended with the state record. Operators: claim your home, free →
Non-ambulatory approval — whole home or specific rooms, and is a spot open?
Ask how the 2023 complaint investigation report was corrected — what changed?
How is medication handled and logged day to day?
What’s in the base monthly rate, and what’s billed separately?
Staff-to-resident ratio on day and night shifts?
How are medical emergencies handled after hours?
The first two come straight from this home’s record — a brochure won’t answer them.
Yes — Country Club Manor is a licensed residential care home for the elderly (RCFE) in Sacramento (Sacramento County): California license #342700301, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 112 residents. State records list 40 inspection and complaint documents since 2021; the most recent, a complaint investigation report dated March 20, 2026, appears in the inspection record on this page.
Can Country Club Manor care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Country Club Manor with clearances for wheelchair / non-ambulatory and hospice care; it does not list dementia / memory care and bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. 112 NON-AMBULATORY. APPROVED FOR 30 HOSPICE RESIDENTS. NEW MANAGEMENT COMPANY, CIMINOCARE, EFFECTIVE 02/27/20.
How much does Country Club Manor cost?
California's public licensing record does not include Country Club Manor's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Sacramento County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Country Club Manor accept Medi-Cal or the Assisted Living Waiver?
Yes — Medi-Cal can help pay for care at Country Club Manor through California's Assisted Living Waiver (ALW): the home appears on the Department of Health Care Services participant list checked August 9, 2026. The waiver pays for assisted-living care services — not room and board — for eligible Medi-Cal members, and each home takes a limited number of waiver residents, so ask the home about a current ALW opening.
59 of 112 beds occupied (53%) when the state visited on October 31, 2023. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Country Club Manor?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 53 state visits and 40 dated documents since 2021 for Country Club Manor; 16 complaint-investigation narratives are transcribed verbatim below. The most recent, dated October 31, 2023, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
Allegation the state reviewedStaff did not ensure that facility trash bin lids are tightly secured. Staff financially abused residents in care. Unqualified staff are administering medications to residents. Staff is not ensuring that resident is dressed in clean clothing
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 10/31/2023 at 12:15 PM Licensing Program Analyst (LPA) Pang Lee arrived unannounced to this facility to conduct a complaint visit. LPA met with Interim Resident Coordinator, Editha Mccullough and Resident Care Coordinator, Sarah Nichols and explained the purpose of the visit. The purpose of this visit is to deliver complaint findings for the allegations above. The current census is 59. A brief interview with conducted with Editha Mccullough and Sara Nichols. LPA Lee toured the facility at 2:00 PM, and observed resident in the living room with a guest singer and his guitar singing. Drinks and snacks was offered to residents. The living room was filled with residents. Residents appeared to be in clean clothing and enjoyed the guest singer and each other. Allegation: Staff did not ensure that facility trash bin lids are tightly secured. It was alleged that staff did not ensure that facility trash bin lids are tightly secured. This investigation consisted of observations and interviews— CDSS inspection report, October 31, 2023 · control 27-AS-20230831114400
Allegation the state reviewedStaff are not adhering to resident's care plan. Staff did not ensure that resident in care was provided their medication(s). Staff retaliated against resident for filing a complaint.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 10/13/23, Licensing Program Analyst (LPA) Tung Truong arrived at the facility unannounced to conclude the investigation of the above allegations and to deliver the findings. LPA met with Administrator Josef Dunham and explained the purpose of the visit. Throughout the course of the investigation, LPA conducted interviews and reviewed records. Based on LPA observations of facility, record reviews, and staff and resident interviews there has been no direct knowledge of facility staff not adhering to resident’s care plan. Residents who were interviewed did not express any concerns with care being provided. Regarding the allegation that staff did not ensure that resident in care was provided their medication(s), LPA reviewed resident's medication log and observed no irregularities. Based on resident interviews, residents stated that they do receive their medications. Continued on 9099-C Unsubstantiated— CDSS inspection report, October 13, 2023 · control 27-AS-20230906163745
Allegation the state reviewedStaff behavior poses as a risk to the residents while in care
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 8/23/23, Licensing Program Analyst (LPA) Tung Truong arrived at the facility unannounced to conclude the investigation of the above allegation and to deliver the findings. LPA met with Administrator Romerico Foz and explained the purpose of the visit. Throughout the course of the investigation, LPA conducted interviews and reviewed records. Based on statements obtained, it was determined that there is insufficient evidence to support the allegation mentioned above. LPA conducted interviews with 4 residents and 5 staff members, 2 staff stated that staff (S5) has alcohol smell while in the facility; however, LPA found no evidence to prove that S1 was intoxicated or poses as a risk to residents in care. LPA interviewed S5, S5 denied having drinking alcohol or being intoxicated while in the facility. Report continued on LIC 9099-C Unsubstantiated— CDSS inspection report, August 23, 2023 · control 27-AS-20230724105442
Allegation the state reviewedPersonal Rights: 1) Staff are not providing adequate care and supervision to a resident Medication 1) Staff are mishandling a resident's medication
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Kevin Gould made an unannounced inspection to Country Club Manor (RCFE) on 8/8/23 at 9:00am to conclude the investigation of the above allegations and to deliver the findings. LPA met with staff and together discussed the investigation details. Based on the interviews and statements obtained during the investigation process, the allegations cannot be substantiated. Regarding Medication, LPA reviewed resident's medication log and observed no irregularities. LPA conducted interview with resident who expressed concern the staff were still using an old prescrition when a new medication had been filled (same medication). LPA explained to resident the staff are using her own existing supply and had ordered new medications before the current bottel had ended to ensure resident had enough medications. Resident understands and accepts this explanation of medication. Unsubstantiated— CDSS inspection report, August 8, 2023 · control 27-AS-20230512124618
Allegation the state reviewedFacility is serving expired food to residents. Staff are not of the quantity to meet resident needs.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Kevin Gould made an unannounced inspection to Country Club Manor (RCFE) on 8/8/23 at 9:00am to conclude the investigation of the above allegations and to deliver the findings. LPA met with staff and together discussed the investigation details. Based on the interviews and statements obtained during the investigation process, the allegations cannot be substantiated. LPA inspected the food supply on three separate occasions and did not observe any food to be expired upon examination. LPA also observed a food service at lunch on 8/8/23 and did not observe any violations. LPA conducted interviews with nine residents. several residents interviewed provided statements they enjoyed the food and an equal sample did not but had alternatives. LPA reviewed staff training and observed a nutritionist inspection of kitchen service on 6/29/23. report continued on LIC 9099-C Unsubstantiated— CDSS inspection report, August 8, 2023 · control 27-AS-20230518115636
Allegation the state reviewedFacility is in disrepair Facility does not provide a safe environment for residents Facility allowing individuals without fingerprint clearance at facility Facility staff is stealing money
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Ruth Wallace conducted unannounced facility visit to complete and delivery findings for a complaint investigation received on 5/3/23. LPA met business officer manager and discussed the conclusion for complaint and the findings. Business office manager notified licensee of visit. Based on LPA observations of facility, kitchen, common areas, resident rooms, maintenance receipts, and interviews of staff and residents; the facility is not in disrepair. The licensee has owned property a couple of years and is completing repairs as needed. The company has a maintenance crew that is available for all 12 facilities and licensee is in the process of hiring a new maintenance crew for country club manor. LPA tour of facility, maintenance receipts, and interviews, the allegation of facility is in disrepair was not observed by LPA. Based on LPA observations of facility, resident rooms, and interviews of staff and residents: LPA did not find facility to be a safe envi— CDSS inspection report, July 12, 2023 · control 27-AS-20230503160533
Allegation the state reviewedFacility did not assist resident with prescribed medication
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) Ruth Wallace conducted unannounced facility visit to complete and delivery finding for a complaint investigation received on 4/13/2023. LPA met business office manager and discussed the conclusion for complaint and the finding. Business office manager notified licensee of visit. During the investigation, LPA reviewed documents including, but not limited to resident file (R1); Medical Records, Physician Reports, Medication Administration Records (MARS), Staff Phone Numbers, and Centrally Stored Medication Logs. LPA interviewed licensee, staff (S1-S4) and residents (R1-R4). This allegation pertained to R1 and medications in question and is a duplicate. LPA Johnson substantiated Staff mismanaging resident medication on 4/6/2023 by Complaint Control Number: 27-AS-20230224163937 No deficiency or plan of correction is being cited per Title 22, Division 6 of the California Code of Regulations. Exit interview was conducted with business office manager. A copy of— CDSS inspection report, July 12, 2023 · control 27-AS-20230413070003
Allegation the state reviewedStaff mismanaged resident medication
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
LPA Johnson arrived unannounced to complete the investigation of the above allegation. Based on records reviewed the facility did not follow the doctors order for R1's medication. On 11/10/2020 the facility noted on the medication administration record that medication (Rivaroxaban) for R1 was discontinued. The previous records indicated that the medication was not started or refilled, because the resident's insurance did not cover the medication. It was discovered by this LPA that the facility has no record to confirm that the medication was discontinued by the Primary Care Physician, LPA was able to confirm through records review that the medication in question was attempted to be refilled on multiple occasions, however, the record show that the medication in question was not covered by the residents insurance and a requested was made to have an alternative medication in-place of the non-covered medication. Substantiated— CDSS inspection report, April 6, 2023 · control 27-AS-20230224163937
Allegation the state reviewed-Staff allows resident to walk outside without shoes
State's findingUnfoundedThe state investigated and found the allegation to be false.
On 11/10/2022 at 2:30PM, Licensing Program Analyst (LPA) Chris Hopkins arrived at this facility unannounced to conduct a complaint investigation regarding the above allegation. LPA met with Administrator Maricar Venegas and explained the purpose of today's visit. Regarding the allegation Staff allows resident to walk outside without shoes, the Department found the following; based on interview, it was determined that Resident 1 (R1) did have on slippers while being outside. This may not have been the proper footwear but R1 did have on footwear. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. An exit interview was conducted, and a copy of this report was left at the facility. Unfounded— CDSS inspection report, November 10, 2022 · control 27-AS-20221108110918
Allegation the state reviewed-Residents are not being provided activities -Food services are inadequate
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 3/7/2022 at 11:25 AM, Licensing Program Analyst (LPA) Chris Hopkins arrived at this facility unannounced to conduct a complaint investigation regarding the above allegations. LPA met with Administrator Maricar Venegas and explained the purpose of today's visit. Regarding the allegation of Residents are not being provided activities, the Department found the following: based on interviews and record review, it was determined that due to Covid-19 the normal activities were put on pause to prevent further breakouts, but Administrator did provide residents with in room activities such as word puzzels, word searches, reading, and bingo. Regarding the allegation of Food services are inadequate, the Department found the following: based on interviews, it was determined Resident 1 (R1) often did not want to eat what was prepared. The facility has always had alternative options for cases when residents don't want to eat what is on the menu. Report continued on LIC9099-C... Unsubstantiated— CDSS inspection report, March 7, 2022 · control 27-AS-20211220090441
Allegation the state reviewed-Resident has no call button
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
On November 10, 2021 at 3:22pm Licensing Program Analyst (LPA) Chris Hopkins arrived unannounced to conduct a complaint investigation. LPA met with Administrator Maria Ciscoe and stated the purpose of the visit. Regarding the allegation of Resident has no call button, the Department found the following: based on observation and interview, Resident 1 (R1) call button was not working at all. LPA observed this to be the case as well. LPA told the Administrator that R1's call button was not working. Administrator then called maintenance to fix the issue. Based on observation and interview, the preponderance of evidence standards has been met, therefore, the above allegation(s) is/are found to be SUBSTANTIATED. Per California Code of Regulations, Title 22 Division 6, Chapter 8, deficiencies are being cited on the attached 9099D during this visit. Exit interview held, Appeal Rights discussed and given, Copy of report given. Substantiated— CDSS inspection report, November 10, 2021 · control 27-AS-20211105120333
Allegation the state reviewedStaff did not maintain a comfortable temperature in the facility Staff mismanaged resident's medication
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Anthony Tuck arrived at the facility location on 10/22/2021 unannounced. LPA was met by Administrator Maria Ciscoe. LPA explained the purpose of the visit obtain additional resident and staff interviews in regards to the complaint allegations listed above. LPA conducted interviews with 5 additional residents and 1 staff during today's visit on 10/22/2021. LPA interviewed R4, R5, R6, R7, and R8. LPA conducted 1 interview with S3 during today's visit. LPA conducted a total of 8 resident interviews and 3 staff interviews. LPA reviewed a copy of work order invoice for HVAC system. LPA reviewed pertinent resident documents for R1 and R2. LPA learned that 7 out of 8 residents interviewed indicated the room temperature is fine. LPA learned from 3 staff interviews that the facility maintains a comfortable room temperature throughout the day. LPA learned that 7 out of 8 residents have no issues with receiving their medications. Continued on LIC 9099C... Unsubstan— CDSS inspection report, October 22, 2021 · control 27-AS-20211007105407
Allegation the state reviewed-Insufficient staff resulting in resident wandering out of facility and sustaining an injury
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
On 8/23/2021 at 9:05am Licensing Program Analyst (LPA) Chris Hopkins arrived unannounced to deliver complaint investigation findings. LPA met with Administrator Maria Ciscoe and stated the purpose of the visit. This visit is to deliver the findings of the complaint investigation. Regarding the allegation Insufficient staff resulting in resident wandering out of facility and sustaining an injury, the Department found the following; based on Interview and record review it was determined that Resident 1 (R1) fell outside in the gated back parking lot ( still on premises, where residents and staff park their cars), with no staff supervision. R1 is 101 years old. The cook who witnessed this fall happened to be outside at the time and notified care staff of the incident. Administrator stated that R1 had a previous incident where R1 was hiding behind the bush in the 2nd courtyard patio, and staff went looking for her and couldn't find her for some time (staff checked courtyard patio 3 times).— CDSS inspection report, August 23, 2021 · control 27-AS-20210813112347
Allegation the state reviewedFacility heater is in disrepair
State's findingUnfoundedThe state investigated and found the allegation to be false.
On 8/12/2021, Licensing Program Analyst (LPA) Tung Truong conducted an unannounced visit to this facility to deliver the complaint findings. LPA identified himself and discussed the purpose of the visit and the elements of the allegation(s) with Administrator Maria Ciscoe. Throughout the course of the investigation, LPA conducted interviews and reviewed records. Based on the investigation, the facility heater was observed to be in working order. The facility temperature was observed at 73 degrees Fahrenheit. Residents (R2) and (R6) stated during the Winter the facility is hot when the heater is on. Residents (R3) and (R4) stated they have no complaints about room temperature. Report Continued on 9099-C Unfounded— CDSS inspection report, August 12, 2021 · control 27-AS-20210426083845
Allegation the state reviewedFacility is not administering medications as prescribed
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
LPA Lusby arrived on Friday July 30, 2021 to conclude the complaint investigation regarding the above allegations. Prior to the visit, LPA completed required COVID-19 testing protocols, and a daily self-screening questionnaire for symptoms of COVID-19 infection to affirm no COVID-19 related symptoms; LPA ensured she applied hand sanitizer before entering the facility and the following Personal Protective Equipment (PPE) was worn: N-95 mask. Throughout the course of the investigation, LPA interviewed staff and reviewed R1's physicians report, medication administration record, resident care notes, incident report and other relevant documents. LPA observed over 25 unsigned medications between December 2020 and January 2021. There were no records to explain why medications were missed. As a result of this investigation, the Department finds the allegation to be Substantiated. (continued on 9099-C) Substantiated— CDSS inspection report, July 30, 2021 · control 27-AS-20210119100407
Allegation the state reviewedFacility staff yell at residents
State's findingUnfoundedThe state investigated and found the allegation to be false.
LPA Lusby arrived on Friday July 30, 2021 to conclude the complaint investigation regarding the above allegations. Prior to the visit, LPA completed required COVID-19 testing protocols, and a daily self-screening questionnaire for symptoms of COVID-19 infection to affirm no COVID-19 related symptoms; LPA ensured she applied hand sanitizer before entering the facility and the following Personal Protective Equipment (PPE) was worn: N-95 mask. Throughout the course of the investigation, LPA interviewed staff and residents. Based on LPA's interviews the preponderance of evidence standards was not met, therefore, the above allegation is found to be UNFOUNDED. An unfounded allegation means that the allegation was false, could not have happened and/or is without a reasonable basis. LPA Lusby conducted an exit interview. A copy of this report was left at the facility. Unfounded— CDSS inspection report, July 30, 2021 · control 27-AS-20210106121120
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 53 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
Operate this home? The record above comes from California's public licensing data. You can respond or correct it — free. Claim your home — free →