Vista Corona Senior Living

Licensing Program Analyst (LPA) Raquel Hernandez conducted an unannounced visit to deliver findings on the allegation listed above. LPA met with Administrator Andrea Perez and explained the purpose of the visit. The investigation consisted of staff interviews, resident interviews and document review. For the allegation, Staff provided dirty utensils to residents in care LPA Hernandez conducted (6) resident interviews. 4 out of the 6 resident stated they have received dirty utensils and cups at the facility periodically. LPA Hernandez conducted (5) staff interviews. 2 out of the 5 staff stated they witnessed dirty utensils or cups being provided to residents. However, staff indicated when this occurs residents are provided a new dish or utensil. Additionally, LPA Hernandez observed several cups and dishes to be dirty with left over food and coffee stains. SubstantiatedRead the full finding— CDSS inspection report, May 15, 2025 · control 56-AS-20250509082906

Licensing Program Analyst (LPA) Raquel Hernandez conducted an unannounced visit to deliver findings on the allegation listed above. LPA met with Administrator Andrea Perez and explained the purpose of the visit. The investigation consisted of staff interviews, resident interviews and document review. For the allegation, Staff are not assisting residents calls for assistance timely. LPA Hernandez conducted (8) resident interviews. 7 out of the 8 stated facility staff do not assist them in a timely manner. Additionally, LPA Hernandez requested residents to push their pendant and waited for staff to arrive. LPA Hernandez observed staff taking ten minutes to answer Resident #5 (R5) pendant. Also, LPA Hernandez requested Resident #7 (R7) to push their pendant and observed it taking eighteen minutes for staff to answer R7's pendant. SubstantiatedRead the full finding— CDSS inspection report, April 25, 2025 · control 56-AS-20250411085710

On 04/10/2025 at 02:00 PM, Licensing Program Analyst (LPA) Melody Brown met with Executive Director (ED) Andrea Perez at Community Care Licensing Division (CCLD) Adult and Senior Care (ASC) San Bernardino (SB) Regional Office (RO) to deliver the findings of the above allegation. LPA Brown explained the purpose of the requested Office Visit. The investigation consisted of observation, records review and interviews with relevant parties. The investigation was conducted by LPA Melody Brown which consisted of observation, review of records and interviews with relevant parties. The allegation indicates Unlawful Eviction. During the investigation, LPA Brown was not able to obtain sufficient evidence to corroborate the allegation. LPA Brown interviewed Resident # 1 (R1) and R1 stated that R1 received a 30 Day Eviction Notice on about 11/2024 but R1 stated that R1 still lives at the facility and was never evicted. Documents review indicated that R1's self-responsible and signed the Admission ARead the full finding— CDSS inspection report, April 10, 2025 · control 56-AS-20241101162150

On 04/10/2025 at 02:00 PM, Licensing Program Analyst (LPA) Melody Brown met with Executive Director (ED) Andrea Perez at Community Care Licensing Division (CCLD) Adult and Senior Care (ASC) San Bernardino (SB) Regional Office (RO) to deliver the findings of the above allegations. LPA Brown explained the purpose of the requested Office Visit. The investigation consisted of observation, records review and interviews with relevant parties. First allegation: Staff financially abused resident in care. The investigation was conducted by LPA Melody Brown. The investigation consisted of observation and interviews with relevant parties. The first allegation indicates staff financially abused resident in care. During the investigation, LPA Brown was not able to obtain sufficient evidence to corroborate that staff financially abused resident in care. LPA Brown interviewed Resident # 1 (R1) and R1 indicated that staffs at the facility are not financially abusing R1. R1 added that there's no incideRead the full finding— CDSS inspection report, April 10, 2025 · control 56-AS-20241204103647

On 01/29/2025 at 09:45 AM, Licensing Program Analyst (LPA) Melody Brown made an unannounced visit to the facility to deliver the findings of the above allegation. LPA Brown explained the purpose of the visit to a staff. Staff contacted Executive Director (ED) Andrea Perez and informed of the visit. ED Perez and Vice President of Operations Kristie Stark met with LPA Brown. The investigation consisted of file review, interviews with staff and residents as well as observation. The investigation was conducted by LPA Brown. The investigation consisted of file review and interviews with relevant parties. The allegation indicates staff are not ensuring safe keeping of resident's personal items. During the investigation, LPA Brown did not find evidence to corroborate the allegation. Interviews with six (6) of seven (7) residents indicated that staffs at the facility are making sure that their personal belongings are safe keep. Six (6) of seven (7) residents interviewed reported that there's nRead the full finding— CDSS inspection report, January 29, 2025 · control 56-AS-20241015142228

On 10/08/2024 at 03:30 PM, Licensing Program Analyst (LPA), Melody Brown arrived at the facility unannounced to deliver the investigative findings for the above allegation. LPA Brown identified herself and discussed the purpose of the visit with Sales Director Chad Ormsby and Business Office Manager Rona Sanchez. The investigation was conducted by LPA Melody Brown. The investigation consisted of file review and interviews with relevant parties. The allegation indicated Illegal eviction. Interviews with hospital Social Worker indicated that no illegal eviction occured for Resident #1 (R1) as R1 told hospital social worker on 06/17/2024 that R1 does not want to return to the facility and with that information, they looked for a new placement for R1. Hospital Social Worker added that R1 was discharged to a board and care on 06/18/2024 and reiterated that the facility did not illegaly evicted R1 as R1 did not want to return to the facility. **Continuation on LIC9099C*** UnsubstantiatedRead the full finding— CDSS inspection report, October 8, 2024 · control 56-AS-20240619161707

Licensing Program Analyst (LPA) Mary Rico conducted an unannounced visit to investigate and deliver findings on the allegations listed above. LPA met with Administrator Kellie Ann Smith and explained the purpose of the visit. The investigation consisted of staff interviews, resident interviews, document reviews, and facility tour. For the allegation, Staff intimidated resident in care. LPA Rico conducted 8 resident interviews. 8 out of the 8 residents stated the have not been intimidated by staff members while in care. LPA Rico conducted 6 staff interviews. 6 out of the 6 staff informed LPA they have not intimidated a resident while in care. 3 out of the 6 staff stated they are not aware if other staff members have intimidated their residents. UnsubstantiatedRead the full finding— CDSS inspection report, May 28, 2024 · control 56-AS-20240522135208

Licensing Program Analyst (LPA) Mary Rico conducted an unannounced visit to investigate and deliver findings on the allegations listed above. LPA met with Administrator Kellie Ann Smith and explained the purpose of the visit. The investigation consisted of staff interviews, resident interviews, document reviews, and facility tour. For the allegation, Facility staff did not protect food from contamination. During facility tour, LPA observed food stored, prepared, and served in a safe and healthful manner. In addition, the Administrator provided documents that their staff are trained in food preparation, personal hygiene and food services that evolve sanitation practices which protect the food from contamination. LPA Rico conducted seven (7) staff interviews. 7 out of the 7 staff informed LPA they protect the food from contamination. The seven (7) staff also stated they are not aware of any residents getting sick from contaminated food. UnsubstantiatedRead the full finding— CDSS inspection report, May 22, 2024 · control 56-AS-20240516143141

Licensing Program Analyst (LPA) Ryan Gardner made an unannounced visit to investigate and deliver findings for the allegation listed above. LPA stated the purpose of the visit and was granted entry and met with Administrator Blasia Lee-Lole. The investigation consisted of resident interviews, staff interviews, and document review. For allegation, Staff does not prevent residents from speaking inappropriately to each other: Interviews with residents and the staff revealed that on 9/22/2023 there was a verbal altercation between two (2) residents. When the incident occurred, the two (2) residents were outside of the facility with no witnesses present. The staff was made aware of the verbal altercation after the incident occurred. The staff completed an internal investigation and found that there were not enough facts to prove what was said to the residents. A document review of the internal investigation revealed that there were no witnesses to the verbal altercation. UnsubstantiatedRead the full finding— CDSS inspection report, October 2, 2023 · control 56-AS-20230925094954

Licensing Program Analyst (LPA) Ryan Gardner made an unannounced visit to the facility to investigate and issue findings for the allegations listed above. LPA stated the purpose of the visit and was granted entry and met with Administrator Blasia Lee-Lole. The visit today consisted of a facility tour, interviews with residents and staff, and document review. For allegation, Staff failed to treat resident with dignity and respect: During interviews with residents, the residents explained that the staff is very nice and treats them fairly. The residents stated that the staff does not yell at them or make inappropriate comments towards them. The residents feel like they are treated with dignity and respect. During interviews with staff, the staff denied yelling at the residents and denied making inappropriate comments towards the residents. UnsubstantiatedRead the full finding— CDSS inspection report, July 10, 2023 · control 56-AS-20230703113153

On 05/31/2023 at 08:50 AM, Licensing Program Analyst (LPA) Melody Brown met with Executive Director Blasia Lee-Lole at Community Care Licensing Division (CCLD) Adult and Senior Care (ASC) Regional Office to deliver the findings of the above allegations. LPA Brown explained the purpose of the Office Visit. The investigation consisted of file review, interviews with staff and residents as well as observation. The investigation was conducted by LPA Brown. The investigation consisted of file review and interviews with relevant parties. The first allegation indicates Questionable death. During the investigation, LPA Brown did not find evidence to corroborate the allegation. Staffs interviews indicated that Resident #1 (R1) passed away while sleeping. LPA Brown reviewed R1’s death certificate that stated primary cause of death was heart condition. Interview with R1's family indicated that they did not suspect that the facility hastened the death of their family member and maintains that R1 dRead the full finding— CDSS inspection report, May 31, 2023 · control 56-AS-20220411153553

Licensing Program Analyst (LPA) Victoria Chitgian conducted an unannounced visit to the facility to investigate and deliver findings for the above allegations. LPA met with Executive Director Blasia Lee-Lole and explained the purpose of today’s visit. Investigation consisted of interviews with pertinent parties, observations and records review. The first allegation indicates Staff yell at resident in care. During interviews conducted with staff, LPA discovered there have not been any reported complaints regarding staff making inappropriate comments to residents. The staff all stated that the interactions with the residents are positive and respectful. The only reason a staff might raise their voice during a conversation with a resident is to ensure the resident can hear them. The second allegation indicates Staff does not provide adequate food service to resident. Based on observations, LPA witnessed the dining room during lunchtime, between 11:30am-2:00pm. Food service provided was obRead the full finding— CDSS inspection report, May 19, 2023 · control 56-AS-20230515165039

Licensing Program Analyst (LPA) Ryan Gardner made an unannounced visit to the facility to conclude and issue findings for the investigation that was initiated on 12/13/2022. LPA stated the purpose of the visit and was granted entry and met with Administrator Blasia Lee-Lole. The investigation was conducted by an IB Investigator which included a review of Resident R1’s facility records and medical records, interview with a medical social worker (MSW), interviews with four (4) facility staff (S1, S2, S3, S4), an interview with R1, and an interview with R1’s family member(R1FM). For allegation, Licensee neglect resulted in resident sustaining injuries while in care: It was alleged that on 12/3/2022 R1 fell due to neglect and sustained injuries. UnsubstantiatedRead the full finding— CDSS inspection report, March 8, 2023 · control 56-AS-20221206143918

Licensing Program Analyst (LPA) Ryan Gardner made an unannounced visit to the facility to investigate and deliver findings for the allegations listed above. LPA stated the purpose of the visit and was granted entry and met with Health Services Director Alexis Brown. During today’s visit, LPA toured the facility, conducted interviews with staff, conducted interviews with residents, and reviewed facility documents. For allegation, Staff did not seek medical attention for resident timely: During interviews conducted with staff, LPA discovered that when a resident needs medical attention the care staff immediately calls for a medical technician staff. If further medical evaluation is necessary, the facility staff immediately calls 911 for medical attention. UnsubstantiatedRead the full finding— CDSS inspection report, February 22, 2023 · control 56-AS-20230217143828

Licensing Program Analyst (LPA) Ryan Gardner arrived at the facility unannounced to investigate and deliver findings for the above complaint allegation. LPA met with Health Services Director Alexis Brown and explained the reason for the visit. During today’s visit, LPA toured the facility, conducted interviews with staff, and conducted interviews with residents. For allegation, Facility staff made inappropriate comments to resident: During interviews conducted with staff, LPA discovered there have not been any reported complaints regarding staff making inappropriate comments to residents. The staff all stated that the interactions with the residents are positive and respectful. The only reason a staff might raise their voice during a conversation with a resident is to ensure the resident can hear them. UnsubstantiatedRead the full finding— CDSS inspection report, February 16, 2023 · control 56-AS-20230215100819

Licensing Program Analyst (LPA) Ryan Gardner arrived at the facility unannounced to initiate and deliver findings for the above complaint allegation. LPA met with Administrator Blasia Lee-Lole and explained the reason for the visit. During today’s visit, LPA toured the facility, conducted interviews with staff and residents, and reviewed, and was provided facility documents. For allegation, Staff do not properly maintain the facility: During document review, LPA discovered that the facility has three (3) maintenance staff on duty between the hours of 8:30 am and 5:00pm. The facility averages eight (8) housekeeping staff on duty between the hours of 7:30 am and 5:00 PM. UnsubstantiatedRead the full finding— CDSS inspection report, February 9, 2023 · control 56-AS-20230206152838

Licensing Program Analyst (LPA) Ryan Gardner made an unannounced visit to the facility to conclude and issue findings for the investigation that was initiated on 08/18/2020. LPA stated the purpose of the visit and was granted entry and met with Administrator Blasia-Lee Lole. For allegation, Resident was under the influence of drugs while in care: The investigation was conducted by IB Investigator Brittany Hudec which included a review of Resident R1’s facility and medical records, interviews conducted with the R1’s family, interviews conducted with facility staff, and an interview conducted with R1. Based on interviews conducted, and information, and evidence obtained, the IB Investigator found that R1 was not under the influence of drugs while in care. R1 tested positive for Amphetamines and Cannabinoids at the hospital lab test on 8/3/2020. UnfoundedRead the full finding— CDSS inspection report, January 9, 2023 · control 18-AS-20200810113759