Sunrise At Canyon Crest

On March 19, 2026, Licensing Program Analyst (LPA) Antonine Richard conducted an unannounced subsequent complaint visit. The LPA met with the Administrator (A1), Segura Heather, and explained the purpose of the visit. The investigation consisted of the following: On March 4, 2026, the department conducted interviews with the Administrator (A1) and three staff members (S1, S2, S3). The department also attempted to interview two residents, #1 and #2 (R1-R2), but was successful in interviewing only resident #3 (R3). Additionally, the department collected relevant documents for residents #1 and #2, including the Face Sheet, Admission Agreement, and Physician Reports. The department also collected staff training records for dementia, staff schedule, and the Unusual Incident Injury Report dated December 11, 2023. Report continued on LIC9099C UnsubstantiatedRead the full finding— CDSS inspection report, March 18, 2026 · control 18-AS-20231211105611

On October 30, 2024, Licensing Program Analyst (LPA), Venus Mixson arrived at the facility to deliver the findings for the listed allegation, and met with the Administrator, Heather Segura. During the investigation LPA conducted interviews, record reviews, and made observations pertaining to the listed allegation. On 10/07/2024, Community Care Licensing received a complaint alleging staff touched a resident in care inappropriately. It was reported Resident Number # 1 (R1), was inappropriately touched by Staff Number # 1(S1). It was reported that S1 made R1 uncomfortable during a diaper change and was groped. Information obtained from interviews with Administrator stated S1 denied touching R1 inappropriately. It was also advised that when discussed with R1, R1 also indicated S1 did not inappropriately touch R1, but due to S1 being a male, R1 was made uncomfortable. Administrator indicated due to the concerns, changes in their policy were made to ensure all residents feel safe and comforRead the full finding— CDSS inspection report, October 30, 2024 · control 18-AS-20241007144733

Licensing Program Analyst (LPA) Janira Arreola, conducted an unannounced visit to the facility in order to investigate the above allegation. LPA met with Administrator, Heather Segura who was informed of the purpose of the visit. During the visit, LPA conducted interviews pertaining the allegation. It was alleged that staff were not responding to communications from Resident #1 (R1)'s representatives, with making phone calls to speak with R1. It was alleged R1's private phone is not answered and facility phone number does not receive phone calls, resulting in no communication with R1 for several weeks. LPA conducted (2) staff interviews which revealed that staff assist R1 with their private phone to make and receive phone call. LPA conducted resident interview which revealed that they are able to make and receive phone calls and are able to ask for assistance from staff. UnsubstantiatedRead the full finding— CDSS inspection report, March 21, 2024 · control 18-AS-20240319142622

Licensing Program Analyst (LPA) Rayshaun Nickolas visited the facility unannounced to deliver the finding on the above allegations. LPA met with Executive Director Heather Segura and explained the purpose of the visit. These allegations were investigated by department staff. LPA Nickolas reviewed the facility files and conducted an additional interview with a facility staff member. On May 12, 2020, due to COVID-19 protocols, LPA Shaunte Henry initiated the ten-day telephone complaint investigation into the alleged allegation that "Resident sustained multiple fractures while in care”. The allegation alleged that resident # 1 (R1) sustained multiple fractures while in care due to facility staff neglect & lack of care and supervision. Department staff interview of facility staff members revealed that R1 was receiving physical therapy throughout the years at the facility. Physical therapy was recommended to build R1's strength, and as R1's strength improved, R1 would instead do things indeRead the full finding— CDSS inspection report, May 4, 2023 · control 18-AS-20200504123240

Licensing Program Analyst (LPA) Jesse Gardner arrived unannounced to conduct an investigation into the allegations listed above. LPA met with Administrator Heather Segura and explained the purpose of the visit. LPA conducted a tour of the facility. It was alleged that Staff One (S1) gave Resident One (R1) their toothbrush without washing R1's hands after assisting them utilizing the commode. It was further alleged that feces was found on R1's toilet, and blood on R1's sheets, and pillowcase. Continued on LIC9099-C. Unsubstantiated— CDSS inspection report, February 15, 2023 · control 18-AS-20230207140950