Wellquest Of Menifee Lakes

On 1/6/2026, Licensing Program Analyst (LPA) Valerie Flores conducted an unannounced visit to the facility for the purpose of launching the complaint into the allegations listed above. LPA met with Executive Director Eva Tawfik and explained to Eva the purpose of the visit. The investigation consisted of records review, interviews, and observations. Information received alleged that due to lack of supervision/staff neglect, Resident #1 (R1) sustained an unexplained injury to their right arm. Interviews with Staff #1 (S1) reported that during a brief change, S1 positioned R1 to R1’s left side in attempts to remove the brief from under R1. R1 reportedly became physically aggressive and threw their right arm back multiple times, attempting to strike S1. S1 reportedly stepped back to de-escalate the situation when S1 observed R1’s skin to be raised. S1 described the skin tear to be minor with very little to no blood protruding from the skin tear. (Continue to LIC9099 UnsubstantiatedRead the full finding— CDSS inspection report, January 6, 2026 · control 18-AS-20260105145548

On 10/7/2025, Licensing Program Analyst (LPA) Valerie Flores conducted an unannounced visit to the facility for the purpose of delivering investigative findings into the allegation listed above. LPA Flores met with Administrator, Jonetta Eads, and explain to Jonetta the purpose of the visit. The investigation consisted of interviews and records review. Information received alleged Staff #1 (S1) did not dispense Resident #1’s (R1) medication as prescribed. Interviews conducted with R1 and staff corroborated that at approximately 8AM on 08/04/2025, S1 arrived to R1’s room to assist with administering R1’s prescribed medication. Staff and R1 reported that all medications are dispensed into a small clear cup with the residents room number on the lid. Interview with S1 reported that all residents medications are dispensed in a clear cup prior to being passed out to all residents. S1 further reported that this tasks takes approximately 1 hour to complete and does not include the time the itRead the full finding— CDSS inspection report, October 7, 2025 · control 18-AS-20250813103203

Licensing Program Analyst (LPA) Mary Flores conducted a subsequent complaint investigation visit regarding the above allegations. LPA met with Janice Dayag and explained the reason for the visit. The investigation consisted of the following: On 5/3/22 LPA Delgado conducted an initial complaint investigation visit and requested pertaining documents. On 9/17/25 LPA Flores contacted administrator via email and requested a copy of staff/resident roster. On 9/18/25 LPA interviewed 6 staff over the phone. On 9/22/25 LPA conducted a subsequent visit and interviewed 6 residents, and reviewed medication for 10 residents. On 9/23/25 LPA conducted a subsequent complaint investigation visit interviewed 4 residents and delivered findings for the complaint. (CONTINUED ON LIC 9099C) SubstantiatedRead the full finding— CDSS inspection report, September 23, 2025 · control 18-AS-20220425110805

Licensing Program Analyst (LPA) Janira Arreola conducted an unannounced visit to the facility to deliver findings for the above allegation. LPA met with Exectuive Director, Jonetta Eads, who was informed of the purpose of the visit. The investigation consisted of LPA conducted interviews and records review. It was alleged “Facility staff mismanaged resident's medication.” Three concerns were presented regarding this allegation for Resident #1 (R1). Interview with R1 was unable to be conducted as R1 has since passed away. It was alleged Medication #1 (M1) was not discontinued in July of 2022 despite R1’s physician’s orders to discontinue M1. SubstantiatedRead the full finding— CDSS inspection report, March 28, 2025 · control 18-AS-20221101152039

Licensing Program Analyst (LPA) Janira Arreola, made an unannounced visit to the facility in order to initate an investigation into the above allegations. LPA met with Executive Director, Jonetta Eads who was informed of the purpose of the visit. LPA conducted interviews and collected documentation as it pertained to the allegations above. Regarding allegation #1 "Facility staff did not provide activities for resident ", LPA conducted interviews and collected documentation that supported the fact that the resident, Resident 1 (R1) had activities to participate in. Therefore the allegation is unsubstantiated. Regarding allegation #2 "Facility staff did not post accurate information regarding reporting a complaint or emergency for residents ", based on observation of the facility on the unannounced visit, LPA observed that the Ombudsemn poster was posted in the facility lobby. LPA took a photo of this. LPA also called the phone number listed and found that it was operational and the corrRead the full finding— CDSS inspection report, November 10, 2022 · control 18-AS-20221101152039