Palms At La Quinta, The is a residential care home for the elderly (RCFE) in La Quinta, Riverside County, California — state license #331880511, with a licensed capacity of 120, listed as closed, change of ownership in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 16 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated March 19, 2026 — published below in full, verbatim and unscored.
The state record lists this licence as “Closed, Change of Ownership”. A closed licence cannot admit residents. We keep closed licences published because “is this place licensed?” deserves an honest answer.
The state also licenses a home at this address today: Palms At La Quinta The · licence #331881693 →
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2021, the state has visited this home 18 times and filed 16 documents. The most recent — a complaint investigation report on March 19, 2026 — closed with the state’s outcome word: “Unsubstantiated.”
The state's published file for this home includes 10 documents with transcribed findings, dated June 27, 2021 to March 19, 2026. 10 of the 10 carry the state's recorded outcome word: “Substantiated” (3), “Unfounded” (1), “Unsubstantiated” (6). 10 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 10 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Mar 19, 2026Unsubstantiated
Allegation investigated: Facility failed to meet resident's dietary needs Facility failed to meet resident's hygiene needs Facility failed to meet resident's medical needs Facility failed to provide responsible parties with copies of admission agreement
Licensing Program Analyst (LPA) Seo Jeon mailed this report to the ex-licensee’s last known mailing address via USPS certified mail, to communicate the findings related to the above-mentioned allegations. The facility has been closed since 07-03-2025. The Department’s investigation involved interviews with staff and reviews of records. On 10-27-2021, Community Care Licensing (The Department) received a complaint report with the following allegations. It was alleged that facility failed to meet resident’s dietary needs. Information received indicated that Resident #1 (R1) required “no added sugar” diet. R1’s relevant party was advised by the R1’s physician that R1’s blood sugar level was too high. A review of records by LPA showed that R1 resided at the facility from October 1, 2020, to October 10, 2020, before passing away on October 20, 2020, while under hospice care. Continued on LIC9099-C... Unsubstantiatedthe state’s words, verbatim · CDSS document, Mar 19, 2026 · control 18-AS-20211027154457
Dec 19, 2025Unsubstantiated
Allegation investigated: Staff did not ensure that the utensils and dishes used for serving residents were properly cleaned and sanitized. Staff did not comply with infection control requirements.
On 12/19/2025, Licensing Program Analyst (LPA) Antonine Richard conducted a follow-up investigation into the complaint allegations mentioned above. The investigation included the following: On 03/13/2024, Licensing Program Analyst (LPA) Javina George conducted an unannounced visit to the facility to begin the investigation into the allegations listed above. LPA met with Administrator Roland Gandy and informed him of the purpose of the visit. Additional LPA is needed for time, and follow-up visits and/or telephone calls are necessary before reaching any investigation conclusions. On 12/19/2025, Licensing Program Analyst (LPA) Antonine Richard began a follow-up investigation into the allegations of a complaint. Report continued on LIC9099C. Unsubstantiatedthe state’s words, verbatim · CDSS document, Dec 19, 2025 · control 18-AS-20240306081922
Jun 27, 2025Substantiated
Allegation investigated: Licensee did not ensure safe accommodations resulting in Resident #1 (R1) sustaining an injury.
On 06/27/2025, Licensing Program Analysts (LPAs) Becky Mann and Edith Conchas conducted an unannounced visit to the facility to deliver complaint investigation findings for the above allegation. After introducing and identifying self, LPA met with Roland Gandy, Executive Director to discuss the findings. On February 18, 2021, the Department received a complaint with multiple allegations including allegation of personal rights violation resulting in Resident #1 (R1) sustaining and injury (fracture). The Department investigation consisted of review of facility and medical records, observations, and interviews with pertinent individuals. Investigation revealed that around 5:45 pm on February 16, 2021, R1 experienced a fall in facility apartment. According to information received from R1 and other individuals, R1 was changing their shirt when it got caught on their head, causing R1 to lose balance and fall backwards. Substantiatedthe state’s words, verbatim · CDSS document, Jun 27, 2025 · control 18-AS-20210218171854
Mar 26, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 10, 2025Substantiated
Allegation investigated: Resident sustained pressure injuries while in care due to neglect
On 02/10/2025, Licensing Program Analyst (LPA) Kathleen Banrasavong arrived unannounced to the facility to deliver complaint investigation findings. LPA met with Executive Director, Roland Gandy and explained the purpose of the visit. It was alleged Resident 1 (R1) sustained pressure injuries while in care due to neglect. The investigation consisted of facility record review, medical record review, and staff and resident interviews. Resident 1 (R1) moved into the facility in 2017. The facility’s Physician Report dated 06/14/2021 did not indicate R1 had wounds. The Temporary Service Plan (TSP) that was written on 07/14/2021 mentioned R1 had pressure sores on R1’s buttocks. According to the TSP, home health requested for R1 to be out of bed for meals, to be turned every 2 hours, and completely off R1’s buttocks to promote skin integrity and comfort. According to facility records, R1 received services from home health for Stage II wounds from 06/25/2021 until 08/19/2021. R1 was last seenthe state’s words, verbatim · CDSS document, Feb 10, 2025 · control 18-AS-20211220091157
Apr 15, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Palms At La Quinta, The licensed?
No — not currently. The CDSS state record checked August 2, 2026 lists Palms At La Quinta, The in La Quinta (Riverside County), California license #331880511, as “Closed, Change Of Ownership”, formerly licensed for 120 residents. State records list 16 inspection and complaint documents since 2021; the most recent, a complaint investigation report dated March 19, 2026, was marked “Unsubstantiated” by the state.
Can Palms At La Quinta, The care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Palms At La Quinta, The with clearances for wheelchair / non-ambulatory, dementia / memory care, and hospice care; it does not list bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. 120 NON-AMBULATORY. APPROVED FOR DELAYED EGRESS. HOSPICE WAIVER FOR 15. NEW MANAGEMENT COMPANY, INTEGRAL SENIOR LIVING MANAGEMENT, LLC EFFECTIVE 12/15/2021.
How much does Palms At La Quinta, The cost?
California's public licensing record does not include Palms At La Quinta, The's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Riverside County typically runs $3,500–$5,500/mo and small board-and-care homes $3,000–$5,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Palms At La Quinta, The accept Medi-Cal or the Assisted Living Waiver?
Palms At La Quinta, The is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
0 of 0 beds occupied (0%) when the state visited on March 19, 2026. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Palms At La Quinta, The?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 18 state visits and 16 dated documents since 2021 for Palms At La Quinta, The; 10 complaint-investigation narratives are transcribed verbatim below. The most recent, dated March 19, 2026, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2026
2025
2023
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 18 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
Who runs Palms At La Quinta, The?
From the CDSS ownership record, checked August 9, 2026.
Licensed to Hawthorn Al Opco Gp Llc;integral Senior Living Llc, who operates 2 licensed California homes in total. Running more than one home is common and is neither good nor bad on its own.
You can call them yourself, anytime — you never have to go through us.
(760) 345-5353Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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