Queens Home 3 is a residential care home for the elderly (RCFE) in Tustin, Orange County, California — state license #306006363, licensed for 15 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It appears on the DHCS Assisted Living Waiver participant list checked August 9, 2026, so Medi-Cal may help pay for care services here. California has 9 dated inspection and complaint documents on file for this home going back to 2023, the most recent dated May 19, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2023, the state has visited this home 10 times and filed 9 documents. The most recent — a complaint investigation report on May 19, 2026 — closed with the state’s outcome word: “Unsubstantiated.”
The state's published file for this home includes 3 documents with transcribed findings, dated October 30, 2024 to May 19, 2026. 3 of the 3 carry the state's recorded outcome word: “Substantiated” (2), “Unsubstantiated” (1). 3 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 3 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
May 19, 2026Unsubstantiated
Allegation investigated: Staff verbally abused a resident while in care Staff denied a resident from eating while in care Staff did not follow general food service requirements Resident sustained unexplained injuries while in care Staff did not properly report incidents involving a resident
On this day, Licensing Program Analyst (LPA) Andrea Mendivil made an unannounced visit to deliver complaint findings. LPA was greeted and granted entry into the facility by staff and explained the reason for the visit. The Department received a complaint on March 14 2025 and the initial visit was conducted on March 24th 2025. LPA Mendivil interviewed staff and residents and obtained copies of staff training records and resident physician reports. Regarding the allegations Staff verbally abused a resident while in care, Staff denied a resident from eating while in care, Staff did not follow general food service requirements , Resident sustained unexplained injuries while in care and Staff did not properly report incidents involving a resident the investigation revealed the following: The facility consists of 2 homes sharing lot. The facility capacity is 15 and the current census is 12 residents. Unsubstantiatedthe state’s words, verbatim · CDSS document, May 19, 2026 · control 22-AS-20250314094920
Dec 17, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 3, 2025Substantiated
Allegation investigated: Resident sustained unexplained injuries Staff handled resident in a rough manner The facility did not accurately report resident's injuries
Licensing Program Analyst (LPA) Jerome Haley made an unannounced visit to the facility to deliver findings on the allegations listed above. LPA was greeted and granted entry by staff after an introduction and stating the purpose of the visit. The complaint investigation was initiated by LPA Jerome Haley on April 17, 2024, regarding complaint allegations filed on April 16, 2024. The complaint was investigated by the Department and consisted of the following: a tour of the physical plant, record review (resident & staff), and interviews with facility staff including Licensee/Administrator Kathy Maghbouleh, medical professionals, and a witness. Documents and photos were provided and reviewed including hospice records from Golden Coast Hospice and Palliative Care, and photos of Resident 1’s (R1) injuries. During the investigation 7 of 7 individuals interviewed, including facility staff and medical professionals, Continued on LIC9099C page 1 of 3 Substantiatedthe state’s words, verbatim · CDSS document, Sep 3, 2025 · control 22-AS-20240416145514
Sep 3, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 17, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 8, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 30, 2024Substantiated
Allegation investigated: Facility did not provide resident records to legal representative.
This unannounced investigation inspection by Licensing Program Analyst (LPA) Dwayne Mason Jr. is being conducted to conclude this agency’s investigation in the complaint allegation(s) mentioned above. LPA arrived at the facility and was greeted by facility staff. LPA met with Arya , Administrator and explained the nature of the inspection. The department received a complaint on 8/13/2024 stating Facility did not provide resident redcords to legal representative. During the investigation, the department interviewed the Administrator (AD) and staff. On 8/23/2024 LPA conducted a visit to the facility. LPA obtained copies of the staff roster dated May 2024, resident roster dated 7/24/24, HIPAA complaint release letter dated August 8, 2024, FedEx Delivery shipping slip dated August 13, 2024 and electronic copies of all the records the facility has on file for R1 and a forwarded email containing a record request fulfilled by the facility. (continued on LIC9099-C) Substantiatedthe state’s words, verbatim · CDSS document, Oct 30, 2024 · control 22-AS-20240813114923
Dec 4, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 12, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Queens Home 3 licensed?
Yes — Queens Home 3 is a licensed residential care home for the elderly (RCFE) in Tustin (Orange County): California license #306006363, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 15 residents. State records list 9 inspection and complaint documents since 2023; the most recent, a complaint investigation report dated May 19, 2026, was marked “Unsubstantiated” by the state.
Can Queens Home 3 care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Queens Home 3 with clearances for wheelchair / non-ambulatory and hospice care; it does not list dementia / memory care and bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. APPROVED FOR 15 NON-AMBULATORY. HOSPICE WAIVER GRANTED FOR EIGHT (8)
How much does Queens Home 3 cost?
California's public licensing record does not include Queens Home 3's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Orange County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Queens Home 3 accept Medi-Cal or the Assisted Living Waiver?
Yes — Medi-Cal can help pay for care at Queens Home 3 through California's Assisted Living Waiver (ALW): the home appears on the Department of Health Care Services participant list checked August 9, 2026. The waiver pays for assisted-living care services — not room and board — for eligible Medi-Cal members, and each home takes a limited number of waiver residents, so ask the home about a current ALW opening.
Medi-Cal / ALW homes in Orange County →Assisted living on Medi-Cal in California →See the DHCS list →
12 of 15 beds occupied (80%) when the state visited on May 19, 2026. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Queens Home 3?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 10 state visits and 9 dated documents since 2023 for Queens Home 3; 3 complaint-investigation narratives are transcribed verbatim below. The most recent, dated May 19, 2026, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2026
2025
2024
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 10 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for mid-size homes (7–15 beds), computed across all 307 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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