Watermark Laguna Niguel is a residential care home for the elderly (RCFE) in Laguna Niguel, Orange County, California — state license #306006360, licensed for 135 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 6 dated inspection and complaint documents on file for this home going back to 2023, the most recent dated December 30, 2025 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2023, the state has visited this home 7 times and filed 6 documents. The most recent — a complaint investigation report on December 30, 2025 — closed with the state’s outcome word: “Substantiated.”
The state's published file for this home includes 2 documents with transcribed findings, dated October 6, 2023 to December 30, 2025. 2 of the 2 carry the state's recorded outcome word: “Substantiated” (2). 2 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 2 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Dec 30, 2025Substantiated
Allegation investigated: Staff did not ensure that resident took medication as prescribed
Licensing Program Analyst (LPA) Joseph Alejandre made an unannounced visit to deliver the findings for the complaint investigation into the allegation listed above. LPA met with Executive Director Johnny Ortiz and explained the reason for the visit. The investigation into the allegation, staff did not ensure that the resident took medication as prescribed revealed the following. It was reported that Resident 1 (R1) did not take their prescribed medication for 12 days. A review records shows R1 moved into the facility on February 28, 2024 and moved out on April 2, 2024. A review of R1's Medication Administration Record (MAR) for February, March and April, 2024 shows R1 was prescribed 10 medications including 2 PRNs. R1 missed routine medications on March 4, because they were out of the facility with their family. On March 8, 2024 R1 missed routine medications, Ezetimbe, Losartan potassium F/C, Quetiapine Fumarate and Isosorbide Mononitrate ER for their 9:00 am medication pass. Staff repthe state’s words, verbatim · CDSS document, Dec 30, 2025 · control 22-AS-20240710083946
Aug 25, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 12, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 6, 2023Substantiated
Allegation investigated: Staff did not issue a refund
Licensing Program Analyst (LPA) Joseph Alejandre made an unannounced visit to conduct the required 10-day visit to begin the investigation into the allegation listed above. LPA met with Executive Director Christopher Tharp and explained the reason for the visit. The investigation revealed the following. It was reported that Resident 1 did not receive a refund for their reservation fee of $2500.00. Resident 1 never moved into the facility but a pre-appraisal was conducted. Resident 1 reported that they were informed that they would receive a full refund. LPA interviewed staff who corroborated this report. LPA reviewed facility documents which show a refund has been processed but not issued. At the time of this report the refund has not been issued and Resident 1 has not received a refund. Based on the evidence gathered, the preponderance of evidence standard has been met, therefore the allegation is substantiated. Violations are being cited per California Code of Regulations, Title 22 dthe state’s words, verbatim · CDSS document, Oct 6, 2023 · control 22-AS-20231004114033
Year-by-year trend
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Is Watermark Laguna Niguel licensed?
Yes — Watermark Laguna Niguel is a licensed residential care home for the elderly (RCFE) in Laguna Niguel (Orange County): California license #306006360, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 135 residents. State records list 6 inspection and complaint documents since 2023; the most recent, a complaint investigation report dated December 30, 2025, was marked “Substantiated” by the state.
Can Watermark Laguna Niguel care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Watermark Laguna Niguel with clearances for wheelchair / non-ambulatory, dementia / memory care, hospice care, and bedridden. Clearances describe what the license permits, not day-to-day staffing — confirm current scope and availability with the home directly on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. 55 AMBULATORY, 68 NON-AMBULATORY AND 12 BEDRIDDEN. BEDRIDDEN APPROVED FOR 1ST FLOOR ONLY. DELAYED EGRESS APPROVED ON 1ST FLOOR. HOSPICE WAIVER FOR 25.
How much does Watermark Laguna Niguel cost?
California's public licensing record does not include Watermark Laguna Niguel's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Orange County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Watermark Laguna Niguel accept Medi-Cal or the Assisted Living Waiver?
Watermark Laguna Niguel is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
61 of 135 beds occupied (45%) when the state visited on December 30, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Watermark Laguna Niguel?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 7 state visits and 6 dated documents since 2023 for Watermark Laguna Niguel; 2 complaint-investigation narratives are transcribed verbatim below. The most recent, dated December 30, 2025, records an allegation the state marked “Substantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2023
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 7 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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(949) 899-8175Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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