Silver Lining Manor

Allegation investigated: Licensee has resident's power of attorney. Resident was admitted to the facility without an admission agreement. Staff are unqualified to meet residents needs. Staff is denying residents' access to make and receive confidential calls.

Regarding the allegation: Licensee has resident's power of attorney. S1 denied the complaint allegation. According to S1, all the clients at Silver Lining Manor were Regional Center clients and the Regional Center was the Responsible Party for them. During document review there were no Power of Attorney (POA) documents for 4 of 5 residents. One resident did have a POA for Health Care. S1 also denied being the POA for R1 and explained R1 was never a resident at Silver Lining Manor. During record review for R1 there were no POA documents observed. S1 is listed as the responsible party for R1. S1 explained the Public Guardian released R1’s case and the residnent has no family. Regarding the allegation: Resident was admitted to the facility without an admission agreement During the investigation 5 of 5 resident records reviewed revealed an admission agreement. Furthermore, although R1 was not a resident at Silver Lining Manor, document review of R1’s file revealed a completed admission agreement. LPA received copies of R1’s completed admission agreement during the visit. Continued on LIC9099C Unfounded Regarding the allegation: Staff are unqualified to meet residents needs. During the investigation 4 of 4 staff record reviews revealed current training records. According to S1, staff receive 20 hours of initial hands on training, and they complete 16 hours of continuing education training a year through an online Assistant Living training program they use. Training records were observed in the files including current CPR training. Copies of training records were provided for S2 and S3. Regarding the allegation: Staff is denying residents' access to make and receive confidential calls. 8 of 10 individuals denied the complaint allegation and/or could not provide any corroborating information or evidence to support the complaint allegation. 2 individuals were unresponsive during attempted interviews. According to Resident 3 (R3), they had their own personal cell phone and did not need to use the facility phone. S3 denied anyone listens to their phone calls. Resident 5 (5) confirmed they can make personal calls on the facility phone and Resident 4 (4) says they just tell the staff when they need to use the phone. S1, S2, and S3 all denied the allegation and confirmed the phone is available to all the residents. Based on the information gathered through interviews, and document review, the following allegations: Licensee has resident's power of attorney, Resident was admitted to the facility without an admission agreement, Staff are unqualified to meet residents needs, and Staff is denying residents' access to make and receive confidential calls, are deemed unfounded, meaning the allegations are false, could not have happened and/or is without a reasonable basis. An exit interview was conducted, and a copy of this report was provided to staff.the state’s words, verbatim · CDSS document, Sep 3, 2026 · control 22-AS-20230320144037

Allegation investigated: Staff abuse residents in care. Staff is financially abusing residents. Staff monitor residents via hidden cameras. The Licensee did not provide proper notice of increase in rate.

Licensing Program Analyst (LPA) Jerome Haley made unannounced visit to complete and close the investigation into the complaint allegations listed above. LPA Haley was greeted, granted entry and explained the reason for the visit upon entry. The complaint investigation consisted of interviews with facility staff, residents, and document review. Regarding the allegation: Staff abuse residents in care 8 of 10 individuals denied the complaint allegation and/or could not provide any corroborating information or evidence to support the complaint allegation. 2 individuals were unresponsive during attempted interviews. Staff 2 (S2) claims if any abuse was observed it would be reported to licensing. Multiple residents who were interviewed, expressed how much they like the staff. According to Resident 2 (R2) staff are really good to them. Resident 4 (R4) claims staff treat them well and they love the staff. Regarding Resident 1 (R1), according to S1, R1 was never a resident at Silver Lining Manor. Continued on LIC9099C Unsubstantiated Regarding the allegation: Staff is financially abusing residents 8 of 10 individuals denied the complaint allegation and/or could not provide any corroborating information or evidence to support the complaint allegation. 2 individuals were unresponsive during attempted interviews. According to S1, all the residents in the facility were Regional Center clients and the regional center paid the facility for the clients. The facility managed their P&I finds and that was it. Multiple residents interviewed confirmed they received their money when it was requested and did not have any problems with receiving their P&I funds. Resident 2 (R2) and Resident 4 (R4) both stated they have never been denied access to any of their money. According to S1, R1’s monthly payments have been on auto pay and are paid automatically ever since the resident was with the public guardian. Regarding the allegation: Staff monitor residents via hidden cameras. 8 of 10 individuals denied the complaint allegation and/or could not provide any corroborating information or evidence to support the complaint allegation. 2 individuals were unresponsive during attempted interviews. S1 confirmed there were cameras in the common areas and said when Licensing Program Analyst and a Licensing Program Manager came to the facility during a previous visit, they were told to take the cameras down. All the residents who were interviewed were aware of cameras in the kitchen and near the TV. All the residents denied the presence of cameras in their bedroom. Regarding the allegation: The Licensee did not provide proper notice of increase in rate. S1 denied the allegation and claims the facility never raised the rent. According to S1, Regional Center were responsible for how much the clients paid in rent and were responsible for paying Silver Lining Manor for the residents. S1 explained the Regional Center determined how much the monthly rent would be based off the cost of living. S1 explained Regional Center would initiate any increase in the monthly fees based off the cost of living. Based on the information gathered during the investigation through interviews and document review, the Department is unable to ascertain if the allegations occurred as reported. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove or refute the alleged violations occurred; therefore, the allegations are deemed Unsubstantiated. An exit interview was conducted, and a copy of this report was provided to staff.the state’s words, verbatim · CDSS document, Sep 3, 2026 · control 22-AS-20230320144037

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Ruth Martinez is conducting this unannounced visit for the purpose of completing an annual inspection. LPA arrived at the facility was greeted and granted entry by Catalina Feregrino, caregiver. Six residents currently reside at this location and one resident is on hospice. LPA spoke to Lacy Faddoul, Administrator via telephone call. LPA accompanied by caregiver began the tour of the inside and outside of the facility. There is a minimum of one week of non-perishable foods and two days of perishable foods available. There is additional food storage in attached garage in refrigerator. LPA checked if medications are centrally stored in a safe locked cabinet location in kitchen. LPA reviewed medication. Residents’ medication was labeled and stored inaccessible to the residents. The facility is maintained at a comfortable temperature. The hot water temperature measured 114.9 Fahrenheit degrees in residents’ restrooms. Restrooms are equipped with required safety measures such as non-skid mats and grab bars. Lighting is sufficient to ensure safety and comfort. The facility has an available a clean supply of linen. LPA inspected residents’ bedroom which had sufficient lighting to ensure safety and comfort. Storage space is provided for residents. LPA observed hospice nurse at residents bedside. LPA inspected and observed that toxic chemicals, cleaning solutions and disinfectants are locked and inaccessible to residents in a storage closet located in the hallway. LPA toured the second floor of the facility, which is inaccessible to residents in care. There are no residents residing on the second floor. Smoke detectors and alarms were tested and operational. LPA toured the outside parameters of facility and observed outdoor passageways are free of obstruction. Disaster drills are conducted every quarter. Facility has a covered patio with seating for residents’ enjoyment. LPA spoke with alert residents regarding the quality of their care. LPA reviewed staff, fingerprint records. All employees have a criminal record clearance. During the inspection, LPA reviewed three resident records and two staff Continued on LIC809-C records. All the required documentation was present and current in the files reviewed. LPA reviewed the P&I funds for resident, LPA observed lock boxes with funds in the kitchen. LPA as a reminder provided annual fee dues information. Based on the observations made during today’s visit, no deficiencies were noted in the areas inspected per Title 22 Division 6 of the California Code of Regulations. This report was reviewed with facility representative and a copy of this report was provided and left at facility.the state’s words, verbatim · CDSS document, Jun 17, 2024