Anaheim Crown Plaza

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Facility staff are not preventing inappropriate interactions between residents.

On May 12, 2026 at 1:00 PM, Licensing Program Analyst (LPA) Avelina Martinez conducted a MicrosoTeams meeting with Facility Designated Administrators for the purpose of delivering complaint findings for the allegation above. Throughout the course of this investigation, LPA Martinez conducted interviews. The Orange County Regional Office obtained facility records. The investigation revealed there are no concerns relating to facility staff are not preventing inappropriate interactions between residents in care. When interviewed, resident 1 (R1) reported that they have not recently had any inappropriate interactions with other residents in care. R1 reported they have no concerns regarding staff are not preventing inappropriate interactions between residents in care. Due to the above noted information, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, and therefore the allegation is unsubstanthe state’s words, verbatim · CDSS document, May 12, 2026 · control 22-AS-20241112115343

Allegation investigated: Staff did not give resident personal belonging. Staff did not provide resident with comfortable accommodation.

On May 11, 2026, 8:45 AM, Licensing Program Analyst (LPA) Edward Kim conducted an unannounced initial complaint visit at the facility for the above allegations. LPA Kim met with Administrator Gerardo Rodriguez and explained the purpose of the visit. LPA Kim conducted a physical plant tour inside and outside of the facility and no concerns were observed. LPA Kim reviewed three resident’s record, which include: Admission Agreement, Identification and Emergency Information, Physician's Report, Needs and Services Plans/Reappraisal, Incident reports, and other pertinent records. The investigation revealed the following: Continued on LIC9099C Unsubstantiatedthe state’s words, verbatim · CDSS document, May 11, 2026 · control 22-AS-20260501094216

Allegation investigated: Staff do not ensure that residents receive medical services as necessary. Staff falsify documents regarding residents. Staff do not ensure that residents are accorded privacy.

Licensing Program Analyst (LPA) Fred Arias conducted an unannounced complaint visit to finalize an investigation into the above allegations. LPA was greeted and granted entry into the facility and explained the reason for the visit. It was alleged staff do not ensure that residents receive medical services as necessary, staff falsify documents regarding residents, and staff do not ensure that residents are accorded privacy. LPA conducted interviews with staff and residents. LPA reviewed records obtained. The investigation determined as follows: Regarding the allegation staff do not ensure that residents receive medical services as necessary, it was reported staff refuses to transport residents a few miles to physician appointments. Interviews with three out of nine residents stated they have taken the facility van for medical appointments or outings. Four out of the remaining six residents stated the facility has assisted in arranging transportation for medical appointments. Unfoundedthe state’s words, verbatim · CDSS document, Apr 29, 2026 · control 22-AS-20260421135811

Allegation investigated: Staff withheld resident P&I monies

Licensing Program Analyst (LPA) Hanna Gough made an unannounced visit to the facility to conduct an investigation into the above mentioned complaint allegation. LPA was greeted and granted entry by staff. LPA met with Administrator (AD) Gerardo Rodriguez and discussed the purpose of the visit. The investigation into the allegation of Staff withheld resident P&I monies revealed the following: LPA observed an admission agreement for Resident #1(R1) that was signed by R1 on April 14, 2023. R1 moved out from the facility on December 3, 2025. LPA observed an identification and emergency information form for R1 stating that ROG services and OASIS is the responsible party for R1s financial affairs. LPA observed a letter from OASIS to ROG services stating how they will split R1s financials. LPA observed an email correspondence from R1s payee representative from ROG services with facility staff that confirms the identification of R1s payee. LPA observed a pre-placement appraisal for R1 dated Apthe state’s words, verbatim · CDSS document, Jan 15, 2026 · control 22-AS-20260109133915

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Staff does not ensure facility is free of bed bugs. Staff did not seek timely medical attention for resident.

Licensing Program Analyst (LPA) Hanna Gough arrived at the facility for the purpose of investigating the above mentioned allegations. LPA was greeted and granted entry by staff. LPA met with Administrator (AD) Gerardo Rodriguez and discussed the purpose of the visit. The investigation into the allegations of Staff does not ensure facility is free of bed bugs and Staff did not seek timely medical attention for resident revealed the following: During the course of the investigation LPA observed Resident 1 (R1) was admitted to the facility on June 10, 2024. LPA observed a physicians report for R1 dated May 13th, 2025, stating that R1 has bladder impairment, motor impairment, is not able to dress themselves and is non ambulatory due to their physical condition. LPA observed a needs and services plan that was signed and dated August 29th, 2025 by facility staff and R1s responsible party stating that R1 needs assistance with ADLs including incontinence care, grooming, and dressing in which fthe state’s words, verbatim · CDSS document, Oct 14, 2025 · control 22-AS-20251006160722

Allegation investigated: Resident sustained multiple unexplained fractures while in care. Resident sustained an unexplained laceration while in care.

Licensing Program Analyst (LPA) Celine Rodrguez conducted an unannounced visit to the facility to deliver the amended findings report. LPA Rodriguez explained the purpose of today's visit and was greeted by Administrator (AD) Gerardo "Jerry" Rodriguez. It was alleged that resident sustained multiple unexplained fractures while in care & resident sustained an unexplained laceration while in care. The investigation determined as follows: Per documentation review, of resident 1 (R1) physician report dated for August 31, 2017, R1 had mild cognitive impairment, needed continued wound care, and secondary diagnoses was generalized weakness. It was also indicated that R1 was ambulatory, unable to independently transfer to and from bed, and was placed on fall precautions, despite R1 not having a history of falls. Three out of three staff interviews did not corroborate with the allegation by denying that R1 sustained a fracture. Substantiatedthe state’s words, verbatim · CDSS document, Oct 13, 2025 · control 22-AS-20231107165640

Allegation investigated: Staff engaged in sexual favors with resident Staff financially abused resident

Licensing Program Analyst (LPA) Joseph Alejandre conducted an unannounced visit to deliver the findings of the complaint investigation into the allegations listed above. LPA was greeted and granted entry into the facility. LPA met with Administrator Jerry Rodriguez and explained the reason for the visit. During the course of the investigation, the department interviewed staff, residents, and witnesses as well as reviewed and obtained pertinent documentation such as Police records, Resident records and facility policy documents. It was alleged that staff engaged in sexual favors with resident. The investigation revealed the following. Staff 1 (S1) reported that in June 2024, Resident 1 (R1) informed them that they had paid Staff 2 (S2) to let them see and touch their breasts. Anaheim Police Department was contacted and visited the facility on July 1, 2024, and interviewed R1. Anaheim Police Department did not believe a crime had been committed and no report was written. According to Anathe state’s words, verbatim · CDSS document, Aug 22, 2025 · control 22-AS-20240701161612

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Resident was left in soiled clothing for an extended period of time Facility staff did not respond to the resident's call cord in a timely manner Facility staff do not offer snacks between meals Facility staff is not providing a good quality of food

Licensing Program Analyst (LPA) Ruth Martinez conducted an unannounced visit to the facility to investigation the above identified complaint allegation. LPA arrived at facility and was greeted at the door and granted entry receptionist. LPA spoke with Jerry Perez, Administrator, and explained the purpose of the visit. Findings are based upon this investigation which included resident/facility file review, and interviews conducted. It is alleged residents are left in soiled clothing for extended period of time. Interviews with staff stated that resident (R1) refuses to have staff change their clothes or diapers. Records review revealed that facility notes from March 2020 to September 2021 R1 refused to be changed clothing and/or diaper from staff. Continue on LIC9099 Unsubstantiatedthe state’s words, verbatim · CDSS document, Jul 24, 2025 · control 22-AS-20211006143415

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: The licensee refused to accept resident back into the facility.

Licensing Program Analyst (LPA) Alvaro Ramirez, Jr. conducted an unannounced visit to deliver findings on the above allegation received on May 13, 2024. LPA was greeted and granted entry into the facility and met with Administrator Asistant Michelle Cateron and facility designee Gerardo Rodriguez. LPA explained the reason for the visit. This Department has investigated the complaint alleging that Licensee refused to accept the resident back into the facility. Resident 1 (R1) was admitted to the facility on February 04, 2021. Documents reviewed included the Physician Report (LIC602) dated September 20, 2023 for R1. Per Physician report R1’s diagnosis is Chronic Obstructive Pulmonary Disease (COPD). During the investigation LPA reviewed documents including the Chapman Global Medical Center Discharged paperwork dated May 15, 2024 for Resident 1 (R1). Per Chapman Global Medical Center R1 was admitted to the Hospital on May 01, 2024 due to increased agitation and paranoid. Per Chapman Globathe state’s words, verbatim · CDSS document, Aug 15, 2024 · control 22-AS-20240513161807

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Staff mismanaged resident's medication.

Licensing Program Analyst (LPA) Jessica Cho arrived unannounced for the purpose of continuing the investigation and delivering the findings into the above allegation. LPA explained the reason for the visit and reviewed the allegation with Administrator (Admin) Cammy Johnson. On September 28, 2023, LPA Cho initiated the complaint investigation received on September 21, 2023. During the course of the investigation, LPA interviewed staff and obtained documentation pertaining to Resident #1 (R1). The following was determined: It is alleged that the staff mismanaged the resident’s medication. R1 was admitted to the facility on December 23, 2022. R1 was independent and was able to manage their own prescription medications per the Physician’s Report dated December 13, 2022. Although the resident was able to self-administer their own medications per the physician’s assessment, R1's medication was managed by the facility. On January 19, 2023, the medication was given to R1 for self-management.the state’s words, verbatim · CDSS document, Dec 28, 2023 · control 22-AS-20230921121149