Newport Beach Memory Care

Licensing Program Analyst (LPA) Ruth Martinez conducted an unannounced visit to the facility to conclude investigation into the above identified complaint allegation. LPA spoke with Maria Constantin, Executive Director and explained the purpose of the visit. Findings are based upon this investigation which included tour of the facility, facility file review, resident file review, interviews conducted, and copies of pertinent records. It is alleged that staff did not administer medication to residents in care, specifically to not having staff to hand out medication to residents. Record review revealed that facility has six medication techs on the schedule and there are at least two medication techs per shift. Interview with staff stated that Continue LIC9099-C UnsubstantiatedRead the full finding— CDSS inspection report, March 10, 2026 · control 22-AS-20251208134641

This unannounced inspection is being conducted by Licensing Program Analyst (LPA) Sean Haddad for the purpose of investigating the above-mentioned complaint allegations. LPA met with Administrator (AD) Maria Constantin, discussed the purpose of the inspection, and explained the allegations. The investigation into the allegations that staff did not provide proper care for scabies and staff are not following infectious control requirements revealed the following: During the course of the investigation, LPA inspected the facility, interviewed AD and witnesses, and obtained and reviewed copies of the resident roster, staff roster, Resident #1’s (R1) hospice medical records, Resident #2’s (R2) facility progress notes, R2’s medical records, and the facility’s infection control plan. Regarding the allegation that staff did not provide proper care for scabies: it was alleged that a resident contracted scabies, the facility did not obtain proper assessment and treatment for the scabies, and theRead the full finding— CDSS inspection report, January 7, 2026 · control 22-AS-20251231093049

On this day, Licensing Program Analyst (LPA) Kevin Saborit-Guasch made an unannounced visit to the facility for the purpose of following up on the investigation of the allegation listed above and delivering findings to the licensee. LPA was greeted and granted entry by facility front desk staff after introducing himself and stating the purpose of the visit. An initial investigation visit took place on August 30, 2024. During the visit, LPA accompanied by facility staff toured the first floor of the facility as well as the unit where resident R1 is typically located. R1 was in the process of being discharged from the hospital after being sent out to be assessed on the morning of the visit due to a medical episode. LPA requested and reviewed resident and hospice records for R1 and interviewed one staff on duty. Additional witness interviews with hospice staff and R1's attorney-in-fact were conducted via telephone after the initial visit. CONTINUED ON FORM LIC9099-C UnsubstantiatedRead the full finding— CDSS inspection report, November 6, 2024 · control 22-AS-20240823121915

Licensing Program Analyst (LPA) Joseph Alejandre made an unannounced visit to conduct the required 10-day visit to begin the investigation into the allegations listed above. LPA met with Operations Manager Riley Bushman and explained the reason for the visit. LPA observed the See Something Say Something Poster posted in the entrance of the facility. LPA did not observe any confidential information at the front desk. The investigation into the allegation revealed the following. It was reported that the facility census was left out in public view. LPA interviewed staff. LPA and Operations Manager toured the facility. 4 out of 4 staff interviewed had no knowledge of confidential information not being properly safeguarded or being left out in public view. During the tour of the facility LPA did not observe any Title 22 violations including confidential information not being safeguarded. Based on the information gathered the allegation, staff did not properly safeguard confidential informatRead the full finding— CDSS inspection report, April 5, 2024 · control 22-AS-20240329103030

Licensing Program Analyst (LPA) Jerome Haley made an unannounced visit to the facility to deliver the findings on the complaint allegation above. LPA Haley was greeted by staff and explained the reason for the visit. The complaint investigation consisted of interviews with facility staff, witnesses, and observations made during the initial visit and the follow-up visit. Regarding the allegation: Facility failed to ensure the safety of residents in care after admitting a new resident with behavior issues. 5 of 5 staff members interviewed denied Resident 2 (R2) had behavior issues. During the investigation it was discovered that R2 does like to touch people and things around him; however, he has no intent to harm or hurt anyone. Staff 1 (1) said R2 doesn’t bother anyone and his touching is normal. Staff 2 (S2) Continued on LIC9099C UnsubstantiatedRead the full finding— CDSS inspection report, January 26, 2024 · control 22-AS-20240109140428

Licensing Program Analyst (LPA) Jerome Haley made an unannounced visit to the facility to deliver the findings on the complaint allegation above. LPA Haley was greeted by staff and explained the reason for the visit. The complaint investigation consisted of interviews with facility staff, witnesses, and observations made during the initial visit on January 17, 2023 and today's follow up visit. Regarding the allegation: Facility's staff is insufficient to adequately provide care and supervision to the residents in care 5 of 5 staff interviews confirmed there is a need for additional staffing. During interviews it was discovered that there has been staffing issues. Caregivers have called off and quit before a scheduled shift without notice. Staff 4 (S4) said the staffing has gotten better and the help from the staffing agencies has Continued on LIC9099C SubstantiatedRead the full finding— CDSS inspection report, January 26, 2024 · control 22-AS-20240109140428

On this day, Licensing Program Analyst (LPA) Kevin Saborit-Guasch made an unannounced visit to the facility for the purpose of conducting the initial investigation into the allegation listed above. LPA was greeted and granted entry by the facility's Operations Manager before listing the allegation. LPA accompanied by Operations Manager toured the facility's physical plant and the exits leading away from the ground level's living units. All doors observed are equipped with a digital pad used to disable the sound alarm in place to alert staff of the exit being used. Signage indicating delayed egress systems being in use is also observed on exit doors. There are two routes of egress leading from the memory care area on the first level using a delayed egress. Both have been tested during the visit, with the bar being pushed for the required amount of time and the corresponding sound alarm being witnessed locally and at a central console. The facility staff was unaware of the test being conRead the full finding— CDSS inspection report, August 29, 2023 · control 22-AS-20230824164013

On this day, Licensing Program Analyst (LPA) Kevin Saborit-Guasch made an unannounced visit to the facility for the purpose of following up on the investigation into the allegation listed above. LPA was greeted and granted entry by the facility's Operations Manager after stating the purpose of the visit. An initial investigation visit was conducted on August 14, 2023. Following the resignation of former Executive Director S1, the licensee has designated S2 as the new Operations Manager for the facility. At the time of the initial visit, S2 is confirmed to not be in possession of an active Administrator certificate. Documentation provided during the present follow-up investigation visit demonstrated that S1 was on payroll for the facility until August 15, 2023 included. Starting August 16, 2023, an interim supervising administrator (S3) was named and was confirmed by LPA to be in possession of an active administrator certificate. CONTINUED ON FORM LIC9099-C UnfoundedRead the full finding— CDSS inspection report, August 17, 2023 · control 22-AS-20230809163155

On this day, Licensing Program Analyst (LPA) Kevin Saborit-Guasch made an unannounced visit to the facility for the purpose of conducting the initial investigation into the allegation listed above. LPA was greeted and granted entry by the facility's Operations Manager before listing the allegation. LPA requested and reviewed records for resident R1. The physician report based on an examination dated February 9, 2023 indicates that resident is diagnosed with dementia and has a colostomy bag installed. Due to the dementia diagnosis, the resident is not mentally and physically capable of providing all routine care for the ostomy. Following the resident's admission on May 28, 2023, the ostomy was attended to by skilled professionals under an admission with Apex Home Health. Following an incident with one of the providers sent by Apex, the resident was discharged from the service after July 15, 2023 and before August 10, 2023. CONTINUED ON FORM LIC9099-C UnfoundedRead the full finding— CDSS inspection report, August 17, 2023 · control 22-AS-20230814133520

Licensing Program Analyst (LPA) Kimberly Lyman conducted an unannounced complaint visit to deliver findings on the above allegations. LPA was greeted and granted entry into the facility by Director Michele Goodney and explained the reason for the visit. During the course of the investigation, LPA toured the facility, interviewed staff and witness as well as reviewed and obtained pertinent documentation such as physician report and facility notes. Regarding the allegations that facility is refusing to disclose information regarding the incident and facility did not report a fall that occurred to a resident, the investigation revealed the following: On 10/06/2021, Resident 1 (R1) was observed to have an abrasion on right eye and complained of hip and leg pain. Facility notified responsible party of bruise and hip pain and physician ordered mobile X-ray per responsible party. Results of X-ray on 10/07/2021 indicated a right hip fracture and resident was sent out to Hoag Hospital. FacilityRead the full finding— CDSS inspection report, August 1, 2023 · control 22-AS-20220223160724

On this day, Licensing Program Analyst (LPA) Kevin Saborit-Guasch conducted an unannounced visit for the purpose of delivering findings in the investigation of the allegations listed above. LPA was greeted and granted entry by administrator Michelle Goodney after explaining the purpose of the visit and listing the allegations. An initial visit was conducted on February 3, 2023. A tour of the physical plant was conducted with the administrator, and temperature measurements were taken. A sample of staff training records were reviewed. Staff schedules reviewed. Previous temperature measurements were taken during facility visits on January 4 and January 17, 2023. Seven additional staff interviews were conducted during an investigation visit for complaint reference #22-AS-20221228101134 on March 6, 2023. CONTINUED ON FORM LIC9099-C UnsubstantiatedRead the full finding— CDSS inspection report, April 14, 2023 · control 22-AS-20230131162326

On this day, Licensing Program Analyst (LPA) Kevin Saborit-Guasch conducted an unannounced visit to deliver findings into the investigation of the allegation listed above. LPA was greeted and granted entry by facility staff. Administrator Michelle Goodney was notified of the visit and arrived later to assist. An initial visit was conducted on March 6, 2023. Staff schedule reviewed, staff interviews conducted. Based on documents reviewed and staff interviews, staff member S1 was confirmed to be present on the day reported in the initial complaint report. S1 was confirmed by interview to be fluent in English. The allegation is therefore Unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. An exit interview was conducted and a copy of this report was reviewed and left to facility representative. UnfoundedRead the full finding— CDSS inspection report, April 14, 2023 · control 22-AS-20230227164107

On this day, Licensing Program Analyst (LPA) Kevin Saborit-Guasch made an unannounced visit to the facility for the purpose of following up on the investigation of the allegatons listed above as well as to deliver findings to the licensee. An initial investigation visit was conducted at the facility on January 4, 2023. A tour of the physical plant was conducted with the administrator and a sample of units on both floors were observed. The room's individual thermostats and HVAC units were tested. Records were requested and reviewed, including the resident census, LIC500 Personnel Report (LIC500), staff schedule for a two-week period starting on November 27, 2022, staff payroll records and a sample of six resident files on record. A type B violation was documented as part of a case management visit the same day. LPA conducted a follow up visit on January 17, 2023 after additional concerns regarding staffing were brought to the attention of the Department. (CONTINUED ON FORM LIC9099-C) SuRead the full finding— CDSS inspection report, March 6, 2023 · control 22-AS-20221228101134