Cambridge Court

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Residents are distributing and using illicit drugs while in the facility. Staff are not ensuring that resident's diapering needs are being met while in care. Staff do not respond to resident's requests for assistance in a timely manner.

Licensing Program Analyst (LPA) Cheyenne Ratajczak arrived at the facility unannounced and met with Executive Director (ED) Lauren Chon to deliver findings for the above complaint allegations. During the investigation, the department conducted interviews and reviewed documentation pertinent to the investigation. The results of the investigation are as follows: ***Report continued on 9099-C*** Unsubstantiatedthe state’s words, verbatim · CDSS document, Jul 10, 2025 · control 22-AS-20240712140617

Allegation investigated: Facility is not following the admission agreement

Licensing Program Analyst (LPA) Cheyenne Ratajczak arrived at the facility unannounced and met with Executive Director (ED) Lauren Chon to deliver findings for the above complaint allegations. During the investigation, the department conducted interviews. Resident #1 (R1) went from being independent to needing additional care. Facility did discuss with R1 about increase in rent due to additional services. LPA attempted to obtain facility records but was not able to due to the records being more than (3) years old and the facility was not required to maintain them. Based on interviews conducted by the Department and records review, the preponderance of evidence standards has not been met. Therefore, the above allegation is found to be UNSUBSTANTIATED. A finding that a complaint allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. At this time no citationsthe state’s words, verbatim · CDSS document, Jul 10, 2025 · control 22-AS-20210412104141

Allegation investigated: Staff did not groom resident Licensee did not seek timely medical attention for resident in care Staff did not bathe resident Staff stole resident's personal property Staff spoke to resident inappropriately Staff mismanaged resident's medication

Licensing Program Analyst (LPA) Cheyenne Ratajczak arrived at the facility unannounced and met with Executive Director (ED) Lauren Chon to deliver findings for the above complaint allegations. During the investigation, the department conducted interviews and reviewed documentation pertinent to the investigation. The results of the investigation are as follows: ***Report continued on 9099-C*** Unfoundedthe state’s words, verbatim · CDSS document, Jul 10, 2025 · control 22-AS-20210330154030

Allegation investigated: Staff did not ensure resident uses designated smoking area to smoke Staff did not prevent resident from making inappropriate comments towards other resident's Staff did not clean up after resident's pet.

Licensing Program Analyst (LPA) Cheyenne Ratajczak arrived at the facility unannounced and met with Executive Director (ED) Lauren Chon to deliver findings for the above complaint allegations. During the investigation, the department conducted interviews and reviewed documentation pertinent to the investigation. The results of the investigation are as follows: ***Report continued on 9099-C*** Unsubstantiatedthe state’s words, verbatim · CDSS document, Jul 10, 2025 · control 22-AS-20220228122954

Allegation investigated: Facility is not providing resident with availability to engage in facility activities. Resident is not being assisted with getting in and out of bed.

Licensing Program Analyst (LPA) Cheyenne Ratajczak arrived at the facility unannounced and met with Executive Director (ED) Lauren Chon to deliver findings for the above complaint allegations. During the investigation, the department conducted interviews. LPA conducted interviews with residents which revealed that the facility provides engaging activities such as bingo, water color painting, movie nights, sometimes outings outside of the facility. For residents who are more bed bound someone will come into their room to provide an activity. Interviews further revealed that hoyer lift is used for residents who need additional assistance with getting in and out of bed. Based on interviews conducted by the Department and records review, the preponderance of evidence standards has not been met. Therefore, the above allegation is found to be UNSUBSTANTIATED. A finding that a complaint allegation is unsubstantiated means that although the allegation may have happened or is valid, there is nothe state’s words, verbatim · CDSS document, Jul 10, 2025 · control 22-AS-20230316110406

Allegation investigated: Staff does not ensure facility has hot water

Licensing Program Analyst (LPA) Kimberly Lyman conducted an unannounced complaint visit to initiate an investigation into the above allegation. LPA was greeted and granted entry into the facility and explained the reason for the visit. During the course of the investigation, LPA toured the facility, tested water temperature and interviewed staff and residents. Regarding the allegation that staff does not ensure facility has hot water, the investigation revealed the following: Resident 1 (R1) stated not having hot water in the shower for a very long time. Administrator indicates bringing a plumber in to address the issue as soon as it was reported and the plumber was at the facility working on it last week. Administrator offered the resident the opportunity to move while the water temperature was being addressed but the resident declined. Water temperature in the shower and sink measured at 98.2 degrees F during today's visit. Based on interviews conducted and observation, the preponderthe state’s words, verbatim · CDSS document, Feb 24, 2025 · control 22-AS-20250219151509

Allegation investigated: - Staff did not ensure resident's wound care needs were met

Licensing Program Analyst (LPA) Michael Tea made an unannounced complaint visit on this day to conclude the investigation and to deliver findings for the allegation mentioned above. LPA met with Purchasing House Keeper Supervisor (PHKS) Lupe Jaime and spoke to Executive Director (ED) Lauren Chon over the phone. It was alleged that staff did not ensure resident’s wound care needs were meet. During the investigation LPA interviewed Resident 1 (R1) and facility staff, checked, and reviewed resident files. The investigation determined the following: Resident 1 (R1) is an independent resident. They are able to care for their personal needs, can administer and store their own medication and does not need constant medical supervision as indicated on their physician’s report. R1’s Individualized Service Plan indicates that staff monitors R1 for fall risk and any change of behavior. The Appraisal Needs and Services Plan shows R1 does not need any services. R1’s Resident Assessment form indicatethe state’s words, verbatim · CDSS document, Feb 21, 2025 · control 22-AS-20241224142052

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Staff are not providing adequate food service Staff are not providing activities for residents

Licensing Program Analyst (LPA) Kimberly Lyman conducted an unannounced complaint visit to continue the investigation into the above allegations. LPA was greeted and granted entry into the facility and explained the reason for the visit. During the course of the investigation, LPA toured the facility and interviewed staff and residents. LPA reviewed and obtained pertinent documentation such as food menu and activity schedule. Regarding the allegations that staff are not providing activities for residents and staff are not providing adequate food service, the investigation revealed the following: Four out of four residents admitted at the facility in 2020 confirm appropriate food delivery to rooms during the covid lockdown. All four state no issues with the food being warm. LPA toured the kitchen during the investigation and observed insulated food delivery boxes utilized for delivery. Three out of three staff state food deliveries occurred right after plating the containers and were dethe state’s words, verbatim · CDSS document, Apr 23, 2024 · control 22-AS-20201102151301

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Medications are not stored.

This is an amended report This unannounced inspection is being conducted by Licensing Program Analyst (LPA) Sean Haddad for the purpose of delivering findings for the investigation into the above identified complaint allegation(s). LPA met with Staff #1 (S1) Edgar Palacios and explained the reason for today’s inspection. Administrator (AD) Lauren Chon appeared via telephone. The investigation into the allegation that medications are not stored revealed the following: During the course of the investigation, LPA inspected the facility, interviewed the administrator and residents, and obtained and reviewed copies of the resident roster, staff roster, and resident files. Substantiatedthe state’s words, verbatim · CDSS document, Jan 30, 2024 · control 22-AS-20210106170715

Allegation investigated: Facility is not following the admission agreement in regards to smoking at the facility

Licensing Program Analyst (LPA) Alvaro Ramirez, Jr. conducted an unannounced visit to deliver findings of the investigation. LPA was greeted and granted entry into the facility by Receptionist Daniela Lopez. LPA explained the reason for the visit. This agency has investigated the complaint alleging that facility is not following the admission agreement in regards to smoking at the facility. LPA Ramirez conducted file reviews and interviews and obtained copies of pertinent documents. Regarding the allegation, the following was revealed: One of six individuals interviewed confirmed the allegation. During interviews conducted with the residents, Resident 1 (R1) reported that this was supposed to be a non-smoking facility and that their Admission Agreement states that. Per R2 residents who smoke always smoke at the table in the central courtyard. During the course of the investigation LPA reviewed documents including the Admission Agreement dated 02/07/15 for R1. Per Admission Agreement onthe state’s words, verbatim · CDSS document, Dec 28, 2023 · control 22-AS-20201008113606

Allegation investigated: Staff violated resident's personal rights Staff isolated resident while in care Facility is in disrepair Facility is unsanitary

On this day, Licensing Program Analyst (LPA) Kevin Saborit-Guasch made an unannounced visit to the facility for the purpose of following up on the investigation of the allegations listed above. LPA was greeted and granted entry by facility staff after introducing himself and stating the purpose of the visit. An initial complaint investigation was conducted on October 13, 2023. LPA requested and obtained the facility's employee roster and resident census. Resident records for 4 residents were requested and obtained. LPA accompanied by facility staff toured the physical plant of the facility. Two staff interviews were conducted along with two resident interviews. Additional video evidence was provided and reviewed over the course of the investigation. During the present follow-up, additional resident and staff interviews were conducted by LPA prior to findings being delivered. CONTINUED ON FORM LIC9099-C Substantiatedthe state’s words, verbatim · CDSS document, Dec 11, 2023 · control 22-AS-20231010130615

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Resident fell due to staff neglect

Licensing Program Analyst (LPA) Alvaro Ramirez, Jr. conducted an unannounced complaint visit to deliver findings on the above allegation received on 10/24/23. LPA was greeted and granted entry into the facility and initially met with Receptionist Daniela Lopez. LPA explained the reason for the visit. Executive Director (ED) Lauren Chon arrived shortly after. This agency has investigated the complaint alleging that resident fell due to staff neglect. LPA Ramirez conducted file reviews and interviews and obtained copies of pertinent documents. Regarding the allegation, the following was revealed: Twelve of thirteen individuals denied the allegation. During interviews conducted with residents it was reported that they have not had a fall due to staff neglect. Per Resident 1 (R1) if she sustains a fall it is because of her Vertigo not because of staff neglect. Per R2 he does not remember a resident laying on the floor for over two hours. During the interviews conducted with staff, Staff 1the state’s words, verbatim · CDSS document, Nov 16, 2023 · control 22-AS-20231024084217

Allegation investigated: -Lack of supervision resulting in resident suffering multiple falls. -Staff did not see medical attention in a timely manner. -Staff did not recognize a change in resident's condition.

This unannounced visit conducted by Ruth Martinez, Licensing Program Analyst (LPA), is being conducted to conclude this agency’s investigation into the complaint allegations mentioned above. LPA arrived at facility was greeted by staff and granted entry. LPA met with Lupe Jaime, Purchasing Director/Housekeeping Supervisor and explained the nature of the visit. During the course of this investigation LPA conducted interviews with staff, a review of resident records was completed, and copy of pertinent documents obtained. It is alleged that there is lack of supervision resulting in resident suffering multiple falls. Based on records review resident (R1) slide down from the recliner on July 29, 2020 and R1 stated there was no pain. Staff state there were in injuries and R1 indicated there was no pain or discomfort. Interview with staff indicated that R1 was checked twice an hour due to fall risk and monitored. Records review revealed that an Continued on LIC9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Sep 21, 2023 · control 22-AS-20200730172918

Allegation investigated: -Facility staff serving food that is not of quality.

On today's date, Licensing Program Analyst (LPA) Rosie Quiroz made an unannounced visit for the purpose to conduct a 10 day inspection visit for complaint allegation listed above. LPA Quiroz was greeted and met with Lupe Jaime, Purchasing Director/House Keeping Supervisor (PD/HS) and discussed purpose of today's visit. Administrator (AD) Lauren Chon arrived during today's visit. Regarding the allegation "Facility staff serving food that is not of quality," the investigation revealed the following: During today's visit while conducting 10 day visit, LPA Quiroz conducted tour along with (PD/HS) Lupe Jaime, but not limited to: kitchen area and diningroom area . During today's visit, on or about 11:10am LPA Quiroz observed lunch being served consisting of Kung pao chicken, chow mein, cabagge, turnover for desert, water, juice, tea, coffee and milk as beverage option. During today's visit, LPA Quiroz reviewed facility menu dated July 13-August 19, 2023 and resident records for Resident 1- Rthe state’s words, verbatim · CDSS document, Aug 16, 2023 · control 22-AS-20230808165111

Allegation investigated: -Residents do not have access to the bathroom.

On today's date, Licensing Program Analyst (LPA) Rosie Quiroz made an unannounced visit for the purpose to conduct 10 day inspection visit for the allegation listed above. LPA Quiroz was greeted and met with Lupe Jaime, Purchasing Director/House Keeping Supervisor (PD/HS) and discussed purpose of today's visit. Administrator (AD) Lauren Chon arrived during today's visit. Regarding the allegation "Residents do not have access to the bathroom," the investigation revealed the following: During today's visit while conducting the 10 day inspection visit, LPA Quiroz along with (PD/HS) Lupe Jaime conducted tour of facility premises including common bathroom areas. During today's visit, LPA Quiroz interviewed twelve interviewees consisting of staff and residents. Six of twelve interviewees indicated facility staff were locking bathroom downstairs near living room area due to former resident who recently moved out was smearing feces in common bathroom downstairs. Six of twelve interviewees indithe state’s words, verbatim · CDSS document, Aug 16, 2023 · control 22-AS-20230808165111