Inn On Villa Lane, The is a residential care home for the elderly (RCFE) in Napa, Napa County, California — state license #286804069, licensed for 86 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 29 dated inspection and complaint documents on file for this home going back to 2022, the most recent dated July 14, 2026 — published below in full, verbatim and unscored.

See an error in this summary? Report it — free →

11 homes in view

Inn On Villa Lane, The

No photo on file yet

No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.

Residential care home for the elderly (RCFE) · Large community, 86 residents · Napa, CA · Napa County
LicensedWheelchairHospiceBedriddenMemory care not on file
No openings reportedBeds change hands in days ·
License #286804069, held since 2022 · read from the California state record on August 2, 2026 ·See on State Site →
3255 Villa Lane · Napa, Napa County
Phone
(707) 252-3333
from the state licensing roster · August 2, 2026
No Google listing is on file for this home.
Website
None on file
Many small homes have no website — that says nothing about the care inside.
Contact facts come from the state roster, a county Area Agency on Aging roster, the home’s Google listing, or the operator — each labelled, never blended. Operators: add or correct yours, free →
Print tour sheet →

Wheelchair / non-ambulatoryApproved for 86 residents
Dementia / memory careNot on file — ask the home
Hospice careApproved for 16 residents
Bedridden careApproved for 10 residents

“Not on file” is not a no — approvals can be bed- or room-specific, so confirm current scope with the home on a tour. Where a number is shown it is the state’s own wording for how many residents the approval covers, not how many places are open today; where none is shown, the record simply does not state one.

Specific medical needs — insulin, oxygen, a catheter, an ostomy — aren’t in the state license record; ask the home directly. A feeding tube, tracheostomy, or advanced wound care usually needs skilled nursing →

See an error in these clearances? Report it — free →

What the state record says, word for word
AGE RANGE 60 AND OVER. 86 NON-AMBULATORY, OF WHICH 10 MAY BE BEDRIDDEN. ROOMS APPROVED FOR BEDRIDDEN ARE 117, 118, 119, 120, 121, 134, 136, 137, 138, 139. HOSPICE WAIVER FOR 16.State service designation935 - ELDERLYthe CDSS license record, verbatim · checked August 2, 2026

Since 2022, the state has visited this home 32 times and filed 29 documents. The most recent is a facility evaluation report, dated July 14, 2026.

Most recent state visit
July 14, 2026
Occupancy at the October 14, 2025 visit
78 of 86 beds

The state's published file for this home includes 11 documents with transcribed findings, dated November 10, 2022 to October 14, 2025. 11 of the 11 carry the state's recorded outcome word: “Substantiated” (2), “Unfounded” (1), “Unsubstantiated” (8). 11 include the transcribed allegation the state investigated, word for word.

Summary composed by computer from the 11 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.

What the state’s words mean
Substantiatedthe state found the allegation more likely true than notUnsubstantiatedinvestigated, but couldn’t be confirmed either way — not a finding of wrongdoingUnfoundedthe state concluded it was false or couldn’t have happenedType A citationthe most serious: an immediate health-or-safety risk, usually fixed on the spot or on a short deadlineType B citationless serious, with a deadline to fix
The last 36 months — 17 of 29 documentsFull record on the state’s site →
20263 state visits · 3 documents
Jul 14, 2026Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Mar 19, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Feb 4, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

20255 state visits · 8 documents
Oct 28, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Oct 14, 2025Complaint investigation reportSubstantiated

Allegation investigated: Staff does not ensure medications are dispensed as prescribed to residents.

On 10/14/2025, Licensing Program Analyst (LPA) Julie Florio arrived unannounced to deliver complaint #21-AS-20250821122246 investigation findings regarding the above allegations and met with Dorla Licausi, Administrator. Reporting Party (RP) alleges that Staff 1 (S1) does not ensure medications are dispensed as prescribed to residents. Prior to receiving this complaint, LPA Florio received an incident report on 07/30/2025, stating S1 made a medication error on 07/20/2025 with Resident 1 (R1), which did not result in harm to the resident. The report states S1 was coached and medication administration and record keeping were reviewed. LPA Florio conducted 10-day complaint investigation visit on 08/22/2025 and obtained documents, made observations, and conducted interviews. Continued on LIC9099C... Substantiatedthe state’s words, verbatim · CDSS document, Oct 14, 2025 · control 21-AS-20250821122246
Oct 14, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Staff does not ensure records are properly maintained. Staff handles resident in a rough manner. Staff does not ensure residents are spoken to in an appropriate manner. Facility does not ensure staff is in good health to perform the duties of her position correctly. Staff do not ensure residents receive adequate care and supervision resulting in un-witnessed falls. Staff does not ensure reporting requirements are being followed.

On 10/14/2025, Licensing Program Analyst (LPA) Julie Florio arrived unannounced to deliver complaint #21-AS-20250821122246 investigation findings regarding the above allegations and met with Dorla Licausi, Administrator. Reporting Party (RP) alleges that Staff 1 (S1) does not ensure records are properly maintained; handles resident in a rough manner; and does not ensure residents are spoken to in an appropriate manner. RP further alleges that facility staff does not ensure staff is in good health to perform the duties of her position correctly; do not ensure residents receive adequate care and supervision resulting in un-witnessed falls; and does not ensure reporting requirements are being followed. LPA Florio conducted 10-day complaint investigation visit on 08/22/2025 and obtained documents, made observations, and conducted an interview. Continued on LIC9099C... Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 14, 2025 · control 21-AS-20250821122246
Jul 9, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Medication - not dispensing medication as prescribed by physician. Medication - missing medication. Neglect/Lack of Supervision - resident not repositioned. Buildings and Grounds - staff not ensuring facility is safe sanitary and in good repair.

At approximatley 9:00AM, Licensing Program Analyst (LPA) Chris Arnhold arrived at this facliity unannounced to complete an investigation into the above allegations. LPA met with Executive Director Dorla Licausi. Based on records reviewed and interviews conducted, LPA was not able to find evidence that facility was not dispensing medication as prescribed by physician. Resident, R1, was prescribed a Fentynal patch 12mcg every 3 days, then an increase to 25mcg was ordered. Facility did not have a written order, nor were the correct patches available at the time of a verbal order. Facility began applying the correct patch when the proper documentation and patches were received. Records reviewed indicate the placement and removal of each patch. LPA did not find detailed disposal records for each patch, other than the destruction record indicating the patches were disposed of. LPA discussed with Executive Director various methods of better destruction documentation going forward. LPA reviewethe state’s words, verbatim · CDSS document, Jul 9, 2025 · control 21-AS-20250321090748
Jun 10, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jun 10, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Apr 1, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Staff did not call emergency services for residents in care Staff did not prevent residents from smoking inside the facility Staff did not prevent residents from sleeping on the facility floor Staff did not prevent residents from entering other resident rooms Staff did not prevent resident from interfering with resident's care needs

At approximately 9:00AM, Licensing Program Analyst (LPA) Chris Arnhold arrived at this facility unannounced to conduct an investigation into the above allegations. LPA met with Executive Director Dorla Licausi, reviewed records and interviewed staff. Based on records reviewed, LPA was not able to find evidence so support the allegations listed above. Records reviewed showed the facility contacted emergency services when residents are in need and basic first aid is provided when emergency services are not required. Based on interviews conducted and records reviewed, the facility has a strict no smoking indoor policy. Residents, however, are able to make decisions and not follow the policy. When smoking indoors is observed, staff remind residents of the risk and request they use the outdoor smoking areas. Based on records reviewed, residents have been found sleeping in areas other than their rooms. Records show when a resident is found sleeping in public areas, they are checked on and asthe state’s words, verbatim · CDSS document, Apr 1, 2025 · control 21-AS-20241211154024
Apr 1, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Staff did not prevent resident from distributing marijuana products to residents in care Residents have access to centrally stored medications Staff are not able to provide adequate supervision to residents in care

At approximately 9:00AM, Licensing Program Analyst (LPA) Chris Arnhold arrived at this facility unannounced to conduct an investigation into the above allegations. LPA met with Executive Director Dorla Licausi, reviewed records and interviewed staff. Based on records reviewed, LPA was not able to find evidence so support the allegations listed above. Residents are allowed to leave the facility when they choose and to utilize recreational marijuana. LPA was not able to find evidence that residents were distributing marijuana products inside the facility. Based on records reviewed, there are many levels of care provided at the facility. Several residents are able to store and manage their own medications. Medications are secured in a locked drawer or when they leave their rooms by locking the door. LPA has made numerous visits to this facility and found the medication room to be secured when not occupied by staff. LPA conducted a review of staff schedules and found the facility is withinthe state’s words, verbatim · CDSS document, Apr 1, 2025 · control 21-AS-20250123145755
20244 state visits · 4 documents
Aug 27, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jul 19, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Apr 30, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Staff arranged for a resident to have another resident assist them while in care.

Licensing Program Analyst Leibert arrives unannounced for the purpose of delivering findings on this complaint. It has been alleged that facility staff made arrangements for Resident (R1) to assist another Resident(R2) by remaining in R2's room at night to remind R2 to call for assistance when needed. Through statements and document reviews, the following determinations are made: R1, R2, the Administrator and Nurse Consultant state that R1 volunteered to assist R2, who is a close friend, and that the facility staff have not requested or required R1 to provide any care or assistance to R2; There is no record indicating that the Physician for R2 has ordered night time supervision of R2 in excess of what is normally provided by staff for all residents in care. R1 and R2 state that the presence of R1 in R2's room at night is an informal arrangement which developed out of a friendship, was purely voluntary, and promulgated between themselves. Although the allegation may be true, based on stthe state’s words, verbatim · CDSS document, Apr 30, 2024 · control 21-AS-20240417163154
Jan 30, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

20232 state visits · 2 documents
Oct 23, 2023Complaint investigation reportUnfounded

Allegation investigated: Staff are mismanaging residents medication

At approximately 8:45AM, Licensing Program Analyst (LPA) Chris Arnhold arrived at this facility unannounced, to open an investigation into the above allegation. LPA met with Executive Director Dorla Licausi, reviewed records and interviewed staff. Based on records reviewed, the facility did not mismanage residents medication. LPA observed evidence the facility was in communication with the physician regarding refills and the delay was due to the physician not repsonding in a timely manner. Resident did not miss any of their prescribed doses and the medication was administered as directed. LPA received copies of documents. This agency has investigated the above allegation. We have found that the complaint was UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. Unfoundedthe state’s words, verbatim · CDSS document, Oct 23, 2023 · control 21-AS-20231020094143
Sep 11, 2023Complaint investigation reportSubstantiated

Allegation investigated: MEDICATIONS ARE NOT BEING PROVIDED AS ORDERED SPECIAL DIET, INCLUDING LIQUIDS, ARE NOT BEING PROVIDED AS ORDERED

Licensing Program Analyst (LPA) Alviso conducted a complaint inspection, on 9/11/23 at approximately 10:00am, LPA met with Interim Administrator Kim Alsup, and Dylan Nunn, Resident Service Directorr, LVN. LPA reviewed resident (R1) records, including medical assessment, care plan, appraisal(s), medical documents, Dr.ordered special diet(s), and resident's prescription orders. LPA reviewed information provided to the Department regarding the allegations. LPA conducted interviews with staff (S1, S2, S3), and other interested party(s). The investigation revealed that R1 has a Dr's Order for all liquids to be given thickened/nectar thick due to difficulty swalowing, and for food to be provided in a chopped texture to the resident (at the time of the incidents). R1 has a Dr's Order for medications to be given to the resident in applesauce and provided with thickened liquids. Continued on LIC9099C... Substantiatedthe state’s words, verbatim · CDSS document, Sep 11, 2023 · control 21-AS-20230629171636
Beside homes the same size
Type A citations2typical 1
Type B citations2typical 1
Substantiated complaints5typical 2
Total complaints12typical 7
State visits on file32typical 19
“Typical” is the statewide median across the 1,244 licensed larger communities (16+ beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this license since 2022.
Year-by-year trend
YearVisitsDocumentsSubstantiated20263302025581202444020236712022770
An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record.Operate this home? Respond to or correct any document here, free. Respond or correct →

See an error in these counts? Report it — free →

$6,000$9,000 /mo
our estimate — Napa County band, market research June 2026; not this home’s quoted price
$3,500 · statewide low$9,000 · statewide high
California’s public record holds no per-home price, so we never invent one. Ask the home for its rate sheet, or
Ways families pay here
Private pay — ask what the base rate includes and what’s billed separately.SSI/SSP — California’s board-and-care payment standard is $1,626.07/mo (2026): $1,444.07 to the home, $182 stays with the resident.Medi-Cal ALW — this home isn’t on the DHCS waiver list (checked August 9, 2026). Details →

Free for families · We never sell your information · Homes never pay to appear, and rankings are never affected by fees.

Cost range look wrong? Report it — free →

Non-ambulatory approval — whole home or specific rooms, and is a spot open?
Ask how the 2025 complaint investigation report was corrected — what changed?
How is medication handled and logged day to day?
What’s in the base monthly rate, and what’s billed separately?
Staff-to-resident ratio on day and night shifts?
How are medical emergencies handled after hours?

The first two come straight from this home’s record — a brochure won’t answer them.

Operate this home? This page is generated from CDSS public records — respond or correct it, free.
Claim your home → · See something wrong? → · How we source every fact →
Call (707) 252-3333

Is Inn On Villa Lane, The licensed?

Yes — Inn On Villa Lane, The is a licensed residential care home for the elderly (RCFE) in Napa (Napa County): California license #286804069, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 86 residents. State records list 29 inspection and complaint documents since 2022; the most recent, a facility evaluation report dated July 14, 2026, appears in the inspection record on this page.

Can Inn On Villa Lane, The care for dementia, hospice, bedridden, or non-ambulatory residents?

From the CDSS license record, checked August 2, 2026.

The CDSS license record checked August 2, 2026 lists Inn On Villa Lane, The with clearances for wheelchair / non-ambulatory, hospice care, and bedridden; it does not list dementia / memory care. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.

Wheelchair / non-ambulatoryDementia / memory careHospice careBedridden

From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.

What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. 86 NON-AMBULATORY, OF WHICH 10 MAY BE BEDRIDDEN. ROOMS APPROVED FOR BEDRIDDEN ARE 117, 118, 119, 120, 121, 134, 136, 137, 138, 139. HOSPICE WAIVER FOR 16.

How much does Inn On Villa Lane, The cost?

California's public licensing record does not include Inn On Villa Lane, The's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Napa County typically runs $6,000–$9,000/mo and small board-and-care homes $5,000–$8,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.

Does Inn On Villa Lane, The accept Medi-Cal or the Assisted Living Waiver?

Inn On Villa Lane, The is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.

Assisted living on Medi-Cal in California →See the DHCS list →

How full it was at the last state visit

78 of 86 beds occupied (91%) when the state visited on October 14, 2025. Availability changes constantly — confirm a current opening with the home.

What do state inspections show for Inn On Villa Lane, The?

Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.

The CDSS state record checked August 2, 2026 lists 32 state visits and 29 dated documents since 2022 for Inn On Villa Lane, The; 11 complaint-investigation narratives are transcribed verbatim below. The most recent, dated October 14, 2025, records an allegation the state marked “Substantiated. Open any entry to read the state's full finding, word for word.

Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.

11 transcribed reports on file

2025

Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedStaff does not ensure medications are dispensed as prescribed to residents.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
On 10/14/2025, Licensing Program Analyst (LPA) Julie Florio arrived unannounced to deliver complaint #21-AS-20250821122246 investigation findings regarding the above allegations and met with Dorla Licausi, Administrator. Reporting Party (RP) alleges that Staff 1 (S1) does not ensure medications are dispensed as prescribed to residents. Prior to receiving this complaint, LPA Florio received an incident report on 07/30/2025, stating S1 made a medication error on 07/20/2025 with Resident 1 (R1), which did not result in harm to the resident. The report states S1 was coached and medication administration and record keeping were reviewed. LPA Florio conducted 10-day complaint investigation visit on 08/22/2025 and obtained documents, made observations, and conducted interviews. Continued on LIC9099C... SubstantiatedCDSS inspection report, October 14, 2025 · control 21-AS-20250821122246
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff does not ensure records are properly maintained. Staff handles resident in a rough manner. Staff does not ensure residents are spoken to in an appropriate manner. Facility does not ensure staff is in good health to perform the duties of her position correctly. Staff do not ensure residents receive adequate care and supervision resulting in un-witnessed falls. Staff does not ensure reporting requirements are being followed.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 10/14/2025, Licensing Program Analyst (LPA) Julie Florio arrived unannounced to deliver complaint #21-AS-20250821122246 investigation findings regarding the above allegations and met with Dorla Licausi, Administrator. Reporting Party (RP) alleges that Staff 1 (S1) does not ensure records are properly maintained; handles resident in a rough manner; and does not ensure residents are spoken to in an appropriate manner. RP further alleges that facility staff does not ensure staff is in good health to perform the duties of her position correctly; do not ensure residents receive adequate care and supervision resulting in un-witnessed falls; and does not ensure reporting requirements are being followed. LPA Florio conducted 10-day complaint investigation visit on 08/22/2025 and obtained documents, made observations, and conducted an interview. Continued on LIC9099C... UnsubstantiatedCDSS inspection report, October 14, 2025 · control 21-AS-20250821122246
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedMedication - not dispensing medication as prescribed by physician. Medication - missing medication. Neglect/Lack of Supervision - resident not repositioned. Buildings and Grounds - staff not ensuring facility is safe sanitary and in good repair.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
At approximatley 9:00AM, Licensing Program Analyst (LPA) Chris Arnhold arrived at this facliity unannounced to complete an investigation into the above allegations. LPA met with Executive Director Dorla Licausi. Based on records reviewed and interviews conducted, LPA was not able to find evidence that facility was not dispensing medication as prescribed by physician. Resident, R1, was prescribed a Fentynal patch 12mcg every 3 days, then an increase to 25mcg was ordered. Facility did not have a written order, nor were the correct patches available at the time of a verbal order. Facility began applying the correct patch when the proper documentation and patches were received. Records reviewed indicate the placement and removal of each patch. LPA did not find detailed disposal records for each patch, other than the destruction record indicating the patches were disposed of. LPA discussed with Executive Director various methods of better destruction documentation going forward. LPA revieweCDSS inspection report, July 9, 2025 · control 21-AS-20250321090748
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff did not call emergency services for residents in care Staff did not prevent residents from smoking inside the facility Staff did not prevent residents from sleeping on the facility floor Staff did not prevent residents from entering other resident rooms Staff did not prevent resident from interfering with resident's care needs
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
At approximately 9:00AM, Licensing Program Analyst (LPA) Chris Arnhold arrived at this facility unannounced to conduct an investigation into the above allegations. LPA met with Executive Director Dorla Licausi, reviewed records and interviewed staff. Based on records reviewed, LPA was not able to find evidence so support the allegations listed above. Records reviewed showed the facility contacted emergency services when residents are in need and basic first aid is provided when emergency services are not required. Based on interviews conducted and records reviewed, the facility has a strict no smoking indoor policy. Residents, however, are able to make decisions and not follow the policy. When smoking indoors is observed, staff remind residents of the risk and request they use the outdoor smoking areas. Based on records reviewed, residents have been found sleeping in areas other than their rooms. Records show when a resident is found sleeping in public areas, they are checked on and asCDSS inspection report, April 1, 2025 · control 21-AS-20241211154024
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff did not prevent resident from distributing marijuana products to residents in care Residents have access to centrally stored medications Staff are not able to provide adequate supervision to residents in care
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
At approximately 9:00AM, Licensing Program Analyst (LPA) Chris Arnhold arrived at this facility unannounced to conduct an investigation into the above allegations. LPA met with Executive Director Dorla Licausi, reviewed records and interviewed staff. Based on records reviewed, LPA was not able to find evidence so support the allegations listed above. Residents are allowed to leave the facility when they choose and to utilize recreational marijuana. LPA was not able to find evidence that residents were distributing marijuana products inside the facility. Based on records reviewed, there are many levels of care provided at the facility. Several residents are able to store and manage their own medications. Medications are secured in a locked drawer or when they leave their rooms by locking the door. LPA has made numerous visits to this facility and found the medication room to be secured when not occupied by staff. LPA conducted a review of staff schedules and found the facility is withinCDSS inspection report, April 1, 2025 · control 21-AS-20250123145755

2024

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff arranged for a resident to have another resident assist them while in care.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst Leibert arrives unannounced for the purpose of delivering findings on this complaint. It has been alleged that facility staff made arrangements for Resident (R1) to assist another Resident(R2) by remaining in R2's room at night to remind R2 to call for assistance when needed. Through statements and document reviews, the following determinations are made: R1, R2, the Administrator and Nurse Consultant state that R1 volunteered to assist R2, who is a close friend, and that the facility staff have not requested or required R1 to provide any care or assistance to R2; There is no record indicating that the Physician for R2 has ordered night time supervision of R2 in excess of what is normally provided by staff for all residents in care. R1 and R2 state that the presence of R1 in R2's room at night is an informal arrangement which developed out of a friendship, was purely voluntary, and promulgated between themselves. Although the allegation may be true, based on stCDSS inspection report, April 30, 2024 · control 21-AS-20240417163154

2023

Complaint investigationAllegation reviewed · Unfounded
Allegation the state reviewedStaff are mismanaging residents medication
State's findingUnfoundedThe state investigated and found the allegation to be false.
At approximately 8:45AM, Licensing Program Analyst (LPA) Chris Arnhold arrived at this facility unannounced, to open an investigation into the above allegation. LPA met with Executive Director Dorla Licausi, reviewed records and interviewed staff. Based on records reviewed, the facility did not mismanage residents medication. LPA observed evidence the facility was in communication with the physician regarding refills and the delay was due to the physician not repsonding in a timely manner. Resident did not miss any of their prescribed doses and the medication was administered as directed. LPA received copies of documents. This agency has investigated the above allegation. We have found that the complaint was UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. UnfoundedCDSS inspection report, October 23, 2023 · control 21-AS-20231020094143
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedMEDICATIONS ARE NOT BEING PROVIDED AS ORDERED SPECIAL DIET, INCLUDING LIQUIDS, ARE NOT BEING PROVIDED AS ORDERED
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) Alviso conducted a complaint inspection, on 9/11/23 at approximately 10:00am, LPA met with Interim Administrator Kim Alsup, and Dylan Nunn, Resident Service Directorr, LVN. LPA reviewed resident (R1) records, including medical assessment, care plan, appraisal(s), medical documents, Dr.ordered special diet(s), and resident's prescription orders. LPA reviewed information provided to the Department regarding the allegations. LPA conducted interviews with staff (S1, S2, S3), and other interested party(s). The investigation revealed that R1 has a Dr's Order for all liquids to be given thickened/nectar thick due to difficulty swalowing, and for food to be provided in a chopped texture to the resident (at the time of the incidents). R1 has a Dr's Order for medications to be given to the resident in applesauce and provided with thickened liquids. Continued on LIC9099C... SubstantiatedCDSS inspection report, September 11, 2023 · control 21-AS-20230629171636
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff spoke to resident in an inappropriate manner.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Erik Gonzalez Campos arrived unannounced on 02/09/2023 to conduct a complaint inspection regarding the allegation that staff spoke to resident in an inappropriate manner. LPA met with administrator Kim Humphrey. During the inspection LPA made observations and conducted resident interviews. LPA conducted 6 resident interviews, including an interview with the resident who was the subject of the allegation. 6 out of 6 residents denied ever being spoken to in an inappropriate manner. LPA reviewed regulation 84768.1 (Personal Rights of Residents in All Facilities) with administrator and emphasized that residents are to be accorded dignity in their personal relationships, with staff, residents and other persons. LPA also provided administrator with requirements for staff training, which should include training regarding resident rights. Furthermore, facility will be subject to a review of staff records during the annual inspection which will verify that trainiCDSS inspection report, February 9, 2023 · control 21-AS-20221230092000
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedReporting Requirements Items that pose a danger are accessible to residents
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Erik Gonzalez Campos arrived unannounced on 02/09/2023 to conduct a complaint inspection regarding the above allegations. LPA met with administrator Kim Humphrey. There is an allegation regarding reporting requirements. It is alleged that facility failed to report incidents regarding resident 1 (R1). The Santa Rosa regional office (RO) received two SOC 341s regarding R1, one on 12/06/2022 and one on 12/07/2022. Furthermore, RO received incident reports regarding R1 on 12/07/2022, 01/09/2023, and 01/27/2023. Although the allegation may be valid there is not a preponderance of evidence to prove the alleged violation did or did not occur therefore the allegation is unsubstantiated. Continued on LIC 9099C UnsubstantiatedCDSS inspection report, February 9, 2023 · control 21-AS-20230118110739

Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.

What the state has logged

California has logged 32 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.

Type A citations
2
typical for this size: 1
Type B citations
2
typical for this size: 1
Substantiated complaints
5
typical for this size: 2
Total complaints
12
typical for this size: 7
State visits on file
32
typical for this size: 19
See the full inspection record on the state's site →
Talk to this home directly

You can call them yourself, anytime — you never have to go through us.

(707) 252-3333
What isn't in the state record

Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.

Operate this home? The record above comes from California's public licensing data. You can respond or correct it — free. Claim your home — free →

See something wrong? Report an error — free → · How we source every fact →

This page is generated from CDSS Community Care Licensing public records. How we build these pages →

Do you run Inn On Villa Lane, The? Claim this listing — free — add photos, activities, languages, and today’s availability.