Arcadia Retirement Village is a residential care facility in Arcadia, Los Angeles County, California — state license #198603824, licensed for 200 residents, listed as licensed in the CDSS record we retrieved June 12, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. No dated state inspection or complaint documents are on file for this home as of June 12, 2026.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
The state has filed 7 documents for this home.
The state's published file for this home includes 7 documents with transcribed findings, dated January 6, 2026 to April 27, 2026. 7 of the 7 carry the state's recorded outcome word: “Substantiated” (1), “Unsubstantiated” (6). 7 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 7 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Apr 27, 2026Unsubstantiated
Allegation investigated: Facility issued an illegal eviction to a resident in care. Facility accepted and retained residents beyond its' license limitations.
***This licensing report supersedes the licensing report delivered on 03/17/2026. The reason for the superseded report is to add additional information obtained during the investigation. The investigation findings will remain the same. *** On (04/27/2026), Licensing Program Analyst (LPA) Vaid conducted a subsequent visit to the facility and met with Executive Director Paul Gozon and discussed the purpose of the visit. LPA Vaid and Administrator conducted a facility tour and did not observe any health and safety issues. On 03/17/2026, Licensing Program Analyst (LPA) Vaid conducted initial investigation to the facility and met with Administrator, during the initial visit, LPA Vaid and Administrator conducted a facility tour. LPA Vaid requested , obtained and reviewed the following documents, staff roster, resident roster, Resident 1-R1-face sheet, physicians report, pre-filled admissions agreement and pre-filled arbitration documents, copy of service plan and resident assessment. LPA Vaithe state’s words, verbatim · CDSS document, Apr 27, 2026 · control 28-AS-20260312113958
Apr 3, 2026Substantiated
Allegation investigated: Staff refused to accept resident back into the facility upon hospital discharge.
Licensing Program Analyst (LPA) Cynthia Chan conducted a subsequent visit to deliver findings. LPA met with Administrator Silvia Valdez and explained the reason for the visit. The investigation consisted of the following: On 2/10/26, LPA Chan conducted the initial visit. LPA obtained copies of the resident and staff rosters, documents for Resident #1, and interviewed five (5) Staff and seven (7) Residents. LPA also interviewed a Mental Health Therapist on 3/9/26. The investigation revealed the following: Allegation - Staff refused to accept the resident back into the facility upon hospital discharge. It is alleged that Resident #1 (R1) was ready for discharge on 1/30/26, but staff stated that the resident could no longer return to the facility. Substantiatedthe state’s words, verbatim · CDSS document, Apr 3, 2026 · control 28-AS-20260203153254
Apr 2, 2026Unsubstantiated
Allegation investigated: Staff do not ensure facility is free from pests Staff do not ensure facility is clean
Licensing Program Analyst (LPA) Vaid conducted initial investigation and was met by Business Office Manager (BOM) Almanza, and the reason for the visit was discussed. Administrator designee Madeliene Sievert and Lisa Pham, Regional Director of Operations and Jonathan Lara, Maintenance Director, arrived shortly after and assisted with the tour. LPA Vaid requested staff roster dated 03/31/2026, and a resident roster dated 04/01/26. 4-month Pest control invoices, December 2025-March 2026. LPA Vaid interviewed staff and residents. LPA Vaid toured and observed six random residents’ rooms. Regarding the allegation: Staff do not ensure facility is free from pests. It is alleged that staff are not ensuring the facility is free of roaches and vermin in residents’ rooms. Five of five staff deny this allegation. According to staff, residents have not reported pest problems to management. CONTINUED ON 9099C............. Unsubstantiatedthe state’s words, verbatim · CDSS document, Apr 2, 2026 · control 28-AS-20260326113116
Mar 17, 2026Unsubstantiated
Allegation investigated: Facility issued an illegal eviction to a resident in care. Facility accepted and retained residents beyond its' license limitations.
Licensing Program Analyst (LPA) Vaid conducted initial investigation to the facility and met with Administrator and discussed the purpose of the visit. LPA Vaid and Administrator conducted a facility tour and did not observe any health and safety issues. LPA vaid requested , obtained and reviewed the following documents, staff roster, resident roster, Resident 1-R1-face sheet, physicians report, pre-filled admissions agreement and pre-filled arbitration documents (unsigned by resident), copy of service plan and resident assessment. LPA Vaid interviewed staff, residents and witness. Regarding the allegation: Facility issued an illegal eviction to a resident in care. It is alleged that the facility has issued illegal eviction to resident in care. Four of four staff denied this allegation. CONTINUED ON 9099C....... Unsubstantiatedthe state’s words, verbatim · CDSS document, Mar 17, 2026 · control 28-AS-20260312113958
Feb 5, 2026Unsubstantiated
Allegation investigated: Licensee is financially abusing resident. Staff did not safeguard resident's personal possessions.
Licensing Program Analyst (LPA) Tena Herrera conducted an unannounced complaint visit to investigate the above allegations. LPA met with Lisa Pham the Regional Director of Operations and explained the purpose for todays visit. The investigation consisted of the following: LPA obtained copies of staff and resident rosters, documents within Resident #1's (R1) file that include: Admission Agreement, copy of refund Check, and copy of returned mail. LPA conducted interviews with 4 Staff (S1-S4) and 7 Residents (R2-R8). (Continued on LIC9099-C) Unsubstantiatedthe state’s words, verbatim · CDSS document, Feb 5, 2026 · control 28-AS-20260130144654
Jan 12, 2026Unsubstantiated
Allegation investigated: Unlawful Eviction Staff threaten resident in retaliation for filing a complaint
Licensing Program Analyst (LPA) Vaid conducted 10-day complaint and met with Administrator Joe Salada and explained the reason for the visit. LPA Vaid requested, obtained and reviewed the following documents: LIC 500 staff roster, resident roster, Resident 1- facesheet, physicians report, resident appraisal,IPP, old admissions agreement and new unsigned admissions agreemnt, rental invoice for December 2025 and January 2026. Eviction notice for non payment. Three random residents admissions agreement and rental invoice, face sheet, physician report. Staff in-training -personal rights. Regarding the allegation: Unlawful eviction. It is alleged that the management company is trying to unlawfully evict the resident#1 (R1) for non-payment of rental agreement. Five (5) of five (5) staff interviewed deny this allegation. Continued on 9099C.......... Unsubstantiatedthe state’s words, verbatim · CDSS document, Jan 12, 2026 · control 28-AS-20260109131829
Jan 6, 2026Unsubstantiated
Allegation investigated: Staff verbally threatened resident with eviction. Staff provided an invalid admission agreement to resident in care.
Licensing Program Analyst (LPA) Cynthia Chan conducted a complaint investigation regarding the allegations listed above. LPA arrived unannounced and met with Lisa Pham, the Regional Director of Operations, to explain the purpose of the visit. LPA obtained copies of the staff roster, resident roster, and documents for Resident #1. LPA interviewed Staff #1 - #5 and Residents #1 - #7. Allegations - Staff verbally threatened resident with eviction. It is alleged that staff threatened to evict Resident #1 (R1) if R1 does not agree to sign the new admission agreement. LPA interviewed five (5) Staff. Staff stated they never told R1 that he/she will get evicted if the resident does not sign the new admission agreement. Staff stated that they respect the residents’ wishes and do not threaten any residents if they do not comply with things. Unsubstantiatedthe state’s words, verbatim · CDSS document, Jan 6, 2026 · control 28-AS-20251229131007
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Is Arcadia Retirement Village licensed?
Yes — Arcadia Retirement Village is a licensed residential care facility in Arcadia (Los Angeles County): California license #198603824, shown as licensed in the CDSS state record checked June 12, 2026, licensed for 200 residents. No dated inspection documents appear in the copy of the state record we hold; the state's public site carries the complete history.
Can Arcadia Retirement Village care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked June 12, 2026.
The CDSS license record checked June 12, 2026 lists no specialized-care clearances for Arcadia Retirement Village (wheelchair / non-ambulatory, dementia / memory care, hospice care, and bedridden are not on file). A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
How much does Arcadia Retirement Village cost?
California's public licensing record does not include Arcadia Retirement Village's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Los Angeles County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Arcadia Retirement Village accept Medi-Cal or the Assisted Living Waiver?
Arcadia Retirement Village is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
81 of 200 beds occupied (41%) when the state visited on April 27, 2026. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Arcadia Retirement Village?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked June 12, 2026.
The CDSS state record checked June 12, 2026 for Arcadia Retirement Village includes 7 complaint-investigation narratives, transcribed verbatim below. The most recent, dated April 27, 2026, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2026
Transcribed from CDSS complaint-investigation reports · record checked June 12, 2026.
What the state has logged
California has logged — state visits for this home as of June 12, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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(626) 447-6070Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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