Arcadia Living

Allegation investigated: Staff did not prevent a resident from smoking inside of the facility.

Licensing Program Analyst (LPA) Vaid conducted initial investigation and met with Maritza Arizmendi, assistant to Administrator Jennifer Lan arrived shortly after and discussed the above-mentioned allegation. LPA Vaid, administrator Lan and S2 toured the facility and did not observe any health and safety concerns. LPA Vaid requested, obtained and reviewed relevant resident and facility documents, interviewed staff and residents. The investigation revealed the following: Regarding the allegation: Staff did not prevent a resident from smoking inside of the facility. It is alleged that R2 smokes in their room and staff does not stop R2 from smoking inside the facility resident room. CONTINUED ON 9099C................ Unsubstantiatedthe state’s words, verbatim · CDSS document, May 7, 2026 · control 28-AS-20260429085846

Allegation investigated: Staff did not provide adequate supervision resulting in resident eloping

Licensing Program Analyst (LPA) Vaid conducted initial 10-day unannounced visit to investigate the above mentioned allegation. LPA was met by Administrator -Jennifer Zhang and the purpose of the visit was discussed. The investigation consists of: LPA Vaid requested, obtained and reviewed staff roster, resident roster, front desk staff schedule. LPA Vaid reviewed the file of R1 and obtained copies of the following documents; -Identification and Emergency Information, -Physician's Report, -Preplacement Appraisal Information, and -Unusual Incident/Injury Report. LPA Vaid interviewed staff and residents. The investigation revealed the following: Staff did not provide adequate supervision resulting in resident eloping. It was alleged that the facility staff did not supervise and monitor R1 which resulted in R1 leaving the facility through the front entrance and going missing. CONTINUED ON 9099C................... Substantiatedthe state’s words, verbatim · CDSS document, Feb 23, 2026 · control 28-AS-20260218123711

Allegation investigated: Facility staff handled resident in an aggressive manner, resulting in bruises.

Licensing Program Analyst (LPA) Cynthia Chan conducted a subsequent visit regarding the allegation above. LPA met with Administrator Jennifer Zhang and explained the purpose of the visit. The investigation consisted of the following: On 10/31/25, LPA S. Vaid conducted the initial visit and obtained the staff roster, resident roster, and documents for Resident #1 (R1) such as the face-sheet, physicians report, preplacement, medication list, needs and services plan. Some interviews were held with the residents and staff. On 1/5/26, LPA Cynthia Chan interviewed three (3) staff and one (1) resident. During the visit today, LPA Chan interviewed seven (7) residents. Additional staff interviews were held via telephone. Unsubstantiatedthe state’s words, verbatim · CDSS document, Jan 6, 2026 · control 28-AS-20251030101928

Allegation investigated: Staff does not provide adequate supervision resulting in resident wandering away from facility.

Licensing Program Analyst (LPA) Vaid conducted 10-day unannounced visit to investigated the above mentioned allegation. LPA’s were met by Administrator -Jennifer Zhang and the purpose of the visit was discussed. The investigation consists of: LPA’s requested, obtained and reviewed staff roster, resident roster. LPA also reviewed the file of R1 and obtained copies of the following documents; -Identification and Emergency Information, -Physician's Report, -Preplacement Appraisal Information, and -Unusual Incident/Injury Report. Staff schedules, residents signin/out logs, visitors sign-in/out logs for 9/24/25. LPA Vaid interviewed staff, residents and witness. The investigation revealed the following: Staff does not provide adequate supervision resulting in resident wandering away from facility. It was alleged that the facility staff did not supervise and monitor R1 enough which resulted in R1 leaving the facility through the front entrance and going missing. CONTINUED ON 9099C...........the state’s words, verbatim · CDSS document, Oct 7, 2025 · control 28-AS-20251002081806