Omeo Arcadia Living

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Staff did not prevent resident from wandering from facility.

Licensing Program Analyst (LPA) Sanjay Vaid made an unannounced visit in response to the above-mentioned allegation. LPA met with Med-Tech Lucy Alonso. Betty Chang, Operations Manager arrived shortly after. The reason for the visit was discussed. LPA Vaid requested, obtained and reviewed the following documents. Staff and resident rosters, Identification and emergency information, physicians report, admissions agreement, Power of Attorney, and medication list of the resident. Contact numbers for residents’ POA, LA County social workers, Arcadia police and investigation report number and facility staff. Regarding the allegation: Staff did not prevent resident from wandering from facility. It is alleged that the facility staff did not prevent resident from wandering from the facility. Five (5) out of five (5) staff interviewed deny this allegation. CONTINUED ON PAGE 9099C........ Unsubstantiatedthe state’s words, verbatim · CDSS document, Jun 19, 2025 · control 28-AS-20250611154107

Allegation investigated: Licensee does not maintain facility in good repair.

Licensing Program Analyst (LPA) Cynthia Chan conducted a complaint investigation on the allegation listed above. LPA arrived unannounced and met with Operations Manager, Betty Chang. The purpose of the visit was explained. LPA obtained copies of the staff and resident rosters, as well as inspected the two elevators on the premises. Interviews were held with Staff #1 - #4, and Residents #1 - #6. Allegation – Licensee does not maintain the facility in good repair. It is alleged that the front lobby elevator is inoperable. LPA inspected the two elevators during the visit today and observed both elevators operating smoothly. Per the staff, the front lobby elevator was not in disrepair but rather, it was being upgraded to ensure that the elevator runs smoother. Unsubstantiatedthe state’s words, verbatim · CDSS document, Jun 3, 2025 · control 28-AS-20250528171437

Allegation investigated: Staff did not administer medication to a resident in care. Staff caused an injury to a resident in care. Staff did not seek medical attention in a timely manner for a resident in care. Staff did not prevent a resident from developing an infection while in care.

Licensing Program Analyst (LPA) Daniel Konishi conducted a subsequent unannounced complaint investigation for the allegations listed above today. LPA met the Executive Director, Jingfang Zhang and explained the purpose of today's visit. On 11/19/24, the initial investigation visit was conducted. The investigation consisted of the following: LPA reviewed and requested copies of Resident #1 (R1) file documents such as Medication Administration Records for (September 2024, October 2024), Medication Physician’s Orders, Physician’s Report, Incident Reports pertaining to R1. LPA also requested Staff and Resident Roster. LPA also interviewed Resident #2 (R2) to Resident # 9 (R9), Admin, and Staff #1 (S1) to Staff #5 (S5) and Witness #1 (W1). Since R1 was in the hospital and was unable to be contacted for an interview on the date of the visit. LPA also reviewed a random sample of medications. During today's visit. LPA obtained documents on staff training. LPA observed no health or safety concethe state’s words, verbatim · CDSS document, Jan 14, 2025 · control 28-AS-20241114164512

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Wrongful eviction.

***This report serves as an amendment and supersedes the original complaint investigation report created on 10/25/24. The finding remained as substantiated. *** Licensing Program Analyst (LPA) Tao conducted a subsequent unannounced complaint investigation for the allegations listed above today. LPA met Jennifer Lan, Administrator and explained the purpose of today's visit. On 11/18/24, the initial investigation visit was conducted. Today, LPA Tao conducted a subsequent visit. The investigation consisted of the following: LPA obtained staff/resident roster, interviewed residents from resident#1 (R1) to resident#6 (R6), interviewed staff from staff#1 (S1) to staff#3 (S3), and conducted a physical plant. The investigation revealed the following: (-continued on LIC9099C-) Substantiatedthe state’s words, verbatim · CDSS document, Dec 10, 2024 · control 28-AS-20241113112200

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Wrongful eviction.

Licensing Program Analyst (LPA) Tao conducted an unannounced complaint investigation for the allegation listed above. LPA met Administrator assistant, Lucy Alonso and spoke with administrator Jennifer Lan over the phone to explain the purpose of today's complaint investigation visit. The investigation consisted of the following: LPA obtained staff/resident roster, interviewed residents from resident#1 (R1) to resident#6 (R6), interviewed staff from staff#1 (S1) to staff#3 (S3), and conducted a physical plant. The investigation revealed the following: In regard of the allegation of wrongful eviction, it was alleged that the facility issued an eviction notice to a resident due to rent non-payment. The facility charged that resident with private room rate instead of Assisted Living Waiver (ALW) program rate for the month of October even though resident was admitted to ALW program since Sept 2024. (-continued on LIC9099C-) Substantiatedthe state’s words, verbatim · CDSS document, Nov 18, 2024 · control 28-AS-20241113112200

Allegation investigated: Facility is in disrepair.

Licensing Program Analyst (LPA) Tao conducted an unannounced complaint investigation for the allegation listed above. LPA met Administrator, Jennifer Zhang and explained the purpose of today's complaint investigation visit. The investigation consisted of the following: during the investigation visit, LPA obtained staff/resident roster, interviewed residents from resident#1 (R1) to resident#6 (R6), interviewed staff from staff#1 (S1) to staff #2 (S2), and conducted a physical plant. The investigation revealed the following: In regard of allegation the facility is in disrepair, it was alleged that the elevator that went to the third floor was not working. LPA interviewed residents and all six (6) residents stated the elevator to the third floor was out of services. (-continued on LIC9099C-) Substantiatedthe state’s words, verbatim · CDSS document, Oct 7, 2024 · control 28-AS-20241003125735

Allegation investigated: Resident sustained multiple injuries while in care. Resident sustained multiple falls due to lack of supervision. Staff did not report incidents to resident's responsible party.

Licensing Program Analyst (LPA) Tao conducted an unannounced complaint investigation for the allegations listed above. LPA met Administrator, Jennifer Zhang and explained the purpose of today's complaint investigation visit. The investigation consisted of the following: during the investigation visit, LPA obtained staff/resident roster, reviewed/obtained resident#1’s (R1) records, interviewed residents from resident#2 (R2) to resident#7 (R7), attempted but unable to interview resident#1 (R1), interviewed staff from staff#1 (S1) to staff #2 (S2), interviewed visitor, and conducted a physical plant. The investigation revealed the following: (-continued on LIC9099C-) Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 7, 2024 · control 28-AS-20240820144404

Allegation investigated: Staff left resident soiled for an extended period of time. Staff did not answer resident's call button in a timely manner. Staff did not provide water to resident as requested. Staff speak to residents in an inappropriate manner Staff not providing medications to resident as prescribed

Licensing Program Analyst (LPA) Jose Villalobos conducted an unannounced complaint investigation visit for the allegations above. LPA met with administrator Jennifer Zhang and the purpose of the visit was discussed. Initial visit conducted on 9/26/24 consisted of the following:LPA Villalobos interviewed Resident #1 (R1), interviewed Staff #1-7 (S1-S7), collected copies of the staff and residents roster. LPA also collected documents from R1's file related to the investigation. On todays visit, LPA interviewed Residents #2-7 (R2-R7) and Staff #8 (S8). The investigation revealed the following: In regards to the allegation "Staff left resident soiled for an extended period of time" it is alleged that on 9/16/24 R1 was left in soiled clothing for an extended period of time. (8) of (8) Staff interviewed denied the allegation. (6) of (7) Residents interviewed could not corroborate the allegation.... Continued on LIC 9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 3, 2024 · control 28-AS-20240920083750

Allegation investigated: Licensee does not ensure the facility is in good repair.

Licensing Program Analyst (LPA) Cynthia Chan conducted a complaint investigation on the allegation listed above. LPA arrived unannounced and met with Lucy Angel, the med tech. The purpose of the visit was explained. Administrator, Jennifer Zhang, arrived shortly after. LPA obtained copies of the staff and resident rosters, flyers regarding changes within the facility, and reviewed the admission agreement. Interviews were held with the Administrator, Staff #1 - #4, and Residents #1 - #8. For allegation - Licensee does not ensure the facility is in good repair. It is alleged that the gate on California street near the basement parking lot is broken. During the visit today, LPA noticed the garage electrical gate was open and had not close after entering. The administrator and staff acknowledged the garage gate has been in disrepair for several months. Substantiatedthe state’s words, verbatim · CDSS document, Sep 20, 2024 · control 28-AS-20240913160527

Allegation investigated: Staff is not administering medications as prescribed. Staff is not obtaining medication refills timely. Staff did not respond to resident's call button for assistance.

Licensing Program Analyst (LPA) Elizabeth Irra conducted a visit to investigate the above allegations. LPA met with Lucy Angel/S1-Assistant Administrator and Jennifer Lan/S1- Administrator and discussed the purpose of today’s visit. During this visit, LPA obtained a copy of the resident and staff rosters, reviewed files for Resident #1 (R-1) through Resident #8 (R-8) and obtained relevant documentation, copies of pendant call logs, interviewed Staff #1 (S-1) through Staff #5 (S-5) and interviewed Resident #2 (R-2) through Resident #8 (R-8). LPA was unable to interview Resident #1 (R-1) as R-1 was not present during this visit. LPA also attempted to contact R-1 and was unsuccessful. Refer to LIC 9099C for the continuation of this report. Unsubstantiatedthe state’s words, verbatim · CDSS document, Sep 10, 2024 · control 28-AS-20240905151002

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Facility staff did not administer resident medication as prescribed. Facility staff did not maintain accurate records for resident. Facility staff did not ensure that the resident needs were being met. Facility staff did not respond to resident's call button for assistance.

Licensing Program Analyst (LPA) Alma Gonzalez conducted an unannounced complaint visit to gather information pertaining to the above-mentioned allegations. LPA met with Administrator Jennifer Lan and explained the reason for the visit. The investigation consisted of: LPA conducted interviews with Administrator Jennifer Lan, Staff 1-4 (S1-4), and Residents 1-8 (R1-8). LPA obtained copies of Staff and Resident Rosters. LPA reviewed R1's facility file and S1-4's staff files and collected copies of documents pertinent to the investigation. LPA reviewed R1-8's Medication Administration Records (MARs) and collected copies for March 2024 and June - August 2024. LPA additionally conducted a tour of facility which included observations of common areas, dining room, resident rooms and medication room. (See LIC9099C for continuation) Unsubstantiatedthe state’s words, verbatim · CDSS document, Aug 8, 2024 · control 28-AS-20240806100037

Allegation investigated: Staff threatened authorized representative of eviction of resident. Staff refused to cash resident's check.

***This report serves as an amendment and supersedes the original complaint investigation report created on 04/05/24. The findings remain as unsubstantiated. *** Licensing Program Analyst (LPA) Tao conducted a subsequent, unannounced complaint investigation visit for the allegations listed above. LPA met Administrator, Jennifer Zhang. The purpose of today's visit was to include additional information to this report, which was not included on the LIC 9099 report, dated 04/05/24. The investigation consisted of the following: during the investigation visit, LPA obtained staff/resident roster, reviewed/obtained resident#1’s (R1) records, interviewed residents from resident#2 (R2) to resident#7 (R7), attempted to resident#1 (R1); interviewed staff from staff#1 (S1) to staff #4 (S4), and conducted a physical plant. (-continued in LIC9099C-) Unsubstantiatedthe state’s words, verbatim · CDSS document, Jul 26, 2024 · control 28-AS-20240329145141

Allegation investigated: Licensee does not ensure the facility is free from pests. Licensee does not ensure the facility is in good repair. Licensee does not ensure the facility is clean.

Licensing Program Analyst (LPA) Elizabeth Irra conducted an initial visit to investigate the above allegations. LPA met with Lucy Alonso and discussed the purpose of today's visit. Jennifer Zhang (Administrator) arrived at approximately 9:30 A.M.. During this visit, LPA obtained a copy of the staff and resident rosters, conducted a tour, interviewed and reviewed the deficiencies/findings of the report dated 06/15/24 provided by Los Angeles Department of Public Health with S-1. Per S-1, the deficiencies/findings noted on the above mentioned report are accurate. Per S-1, S-1 was present during the 06/15/24 inspection. Refer to LIC 9099C for the continuation of this report. Substantiatedthe state’s words, verbatim · CDSS document, Jun 27, 2024 · control 28-AS-20240620103859

Allegation investigated: Staff threatened authorized representative of eviction of resident. Staff refused to cash resident's check.

Licensing Program Analyst (LPA) Tao conducted an unannounced complaint investigation for the allegations listed above. LPA met Administrator, Jennifer Zhang and explained the purpose of today's complaint investigation visit. The investigation consisted of the following: during the investigation visit, LPA obtained staff/resident roster, reviewed/obtained resident#1’s (R1) records, interviewed residents from resident#2 (R2) to resident#7 (R7), attempted to resident#1 (R1); interviewed staff from staff#1 (S1) to staff #4 (S4), and conducted a physical plant. The investigation revealed the following: In regard of allegation staff threatened authorized representative of eviction of resident, it was alleged that resident could not return residing at the facility because the resident needed a higher level of care. (-continued in LIC9099C-) Unsubstantiatedthe state’s words, verbatim · CDSS document, Apr 5, 2024 · control 28-AS-20240329145141

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Staff do not assist resident with incontinence needs. Staff do not monitor resident for change in condition. Staff spoke inappropriately to a resident. Staff do not respond to resident's call button for assistance.

Licensing Program Analyst (LPA) Luis Mora conducted an unannounced initial complaint visit to determine the validity of the above-mentioned allegations. LPA met with Jennifer Lan (Administrator) and explained the reason for the visit. The investigation consisted of the following: LPA Mora obtained copies of the resident and staff rosters, interviewed Administrator, Staff 1 - Staff 3 (S1 - S3), and Resident 1 - Resident 8 (R1 - R8). The investigation revealed the following: regarding the allegations "staff do not assist resident with incontinence needs" and "staff do not monitor resident for change in condition", it is alleged that an incontinent resident is not being checked every 2 hours for a diaper change in the night shift and staff are not changing the resident's diaper. Administrator and staff denied the allegation and stated that they are checking every 2 hours or as needed, and diaper change is being provided. Residents interviewed could not corroborate the allegation. (Continuthe state’s words, verbatim · CDSS document, Nov 13, 2023 · control 28-AS-20231106121856