Palmcrest Grand Residence · License #198602069 · 3503 Cedar Avenue, Long Beach, CA · (562) 595-4551 Record printed from covelightcare.com — data as of the dates shown on each item.
Palmcrest Grand Residence is a residential care home for the elderly (RCFE) in Long Beach, Los Angeles County, California — state license #198602069, licensed for 262 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It appears on the DHCS Assisted Living Waiver participant list checked August 9, 2026, so Medi-Cal may help pay for care services here. California has 74 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated July 1, 2026 — published below in full, verbatim and unscored.
Many small homes have no website — that says nothing about the care inside.
Contact facts come from the state roster, a county Area Agency on Aging roster, the home’s Google listing, or the operator — each labelled, never blended. Operators: add or correct yours, free →
✓Wheelchair / non-ambulatoryApproved for 262 residents
✓Dementia / memory careVerified in record
✓Hospice careApproved for 10 residents
✓Bedridden careVerified in record
“Not on file” is not a no — approvals can be bed- or room-specific, so confirm current scope with the home on a tour. Where a number is shown it is the state’s own wording for how many residents the approval covers, not how many places are open today; where none is shown, the record simply does not state one.
Specific medical needs — insulin, oxygen, a catheter, an ostomy — aren’t in the state license record; ask the home directly. A feeding tube, tracheostomy, or advanced wound care usually needs skilled nursing →
AGE RANGE 60 AND OVER. 262 NON-AMBULATORY OF WHICH 10 MAYBE BEDRIDDEN.HOSPICE WAIVER FOR 10State service designation983 - RCFE / DEMENTIAthe CDSS license record, verbatim · checked August 2, 2026
“RCFE / Dementia” is the state’s designation for a home with an approved Dementia Care Plan of Operation — it’s recorded separately from the comments above, which is why the memory-care approval may not appear in that text.
Since 2021, the state has visited this home 90 times and filed 74 documents. The most recent is a facility evaluation report, dated July 1, 2026.
Most recent state visit
July 1, 2026
Occupancy at the September 12, 2022 visit
119 of 262 beds
The state's published file for this home includes 25 documents with transcribed findings, dated April 19, 2021 to September 12, 2022. 25 of the 25 carry the state's recorded outcome word: “Substantiated” (5), “Unsubstantiated” (20). 25 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 25 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Substantiatedthe state found the allegation more likely true than notUnsubstantiatedinvestigated, but couldn’t be confirmed either way — not a finding of wrongdoingUnfoundedthe state concluded it was false or couldn’t have happenedType A citationthe most serious: an immediate health-or-safety risk, usually fixed on the spot or on a short deadlineType B citationless serious, with a deadline to fix
Jul 1, 2026Facility evaluation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 21, 2026Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 21, 2026Facility evaluation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 30, 2026Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 9, 2026Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 6, 2026Facility evaluation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 20, 2026Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 19, 2026Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
20257 state visits · 10 documents
Oct 24, 2025Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 24, 2025Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 10, 2025Facility evaluation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 1, 2025Facility evaluation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 23, 2025Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 23, 2025Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 23, 2025Facility evaluation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 22, 2025Facility evaluation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 4, 2025Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 22, 2025Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
202414 state visits · 18 documents
Dec 9, 2024Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 13, 2024Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 30, 2024Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 30, 2024Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 30, 2024Facility evaluation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 30, 2024Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 21, 2024Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 31, 2024Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 23, 2024Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 23, 2024Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 10, 2024Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 10, 2024Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 10, 2024Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 23, 2024Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 19, 2024Facility evaluation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 29, 2024Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 18, 2024Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 3, 2024Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
20234 state visits · 5 documents
Dec 18, 2023Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 8, 2023Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 24, 2023Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 24, 2023Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 17, 2023Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Beside homes the same size
Type A citations8typical 1
Type B citations14typical 1
Substantiated complaints19typical 2
Total complaints59typical 7
State visits on file90typical 19
“Typical” is the statewide median across the 1,244 licensed larger communities (16+ beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this license since 2016.
An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record.Operate this home? Respond to or correct any document here, free. Respond or correct →
our estimate — Los Angeles County band, market research June 2026; not this home’s quoted price
$3,500 · statewide low$9,000 · statewide high
California’s public record holds no per-home price, so we never invent one. Ask the home for its rate sheet, or
Ways families pay here
Private pay — ask what the base rate includes and what’s billed separately.SSI/SSP — California’s board-and-care payment standard is $1,626.07/mo(2026): $1,444.07 to the home, $182 stays with the resident.Medi-Cal ALW — this home is on the DHCS waiver list (checked August 9, 2026). Details →
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No Google listing is on file for this home. When one exists, its rating, review themes, and hours appear here — attributed to Google, never blended with the state record, and never part of how we rank homes.
This home hasn’t added its own details yet. When the operator claims this page, their photos, tour video, activities, languages, and staffing answers appear here — always labeled as theirs, never blended with the state record. Operators: claim your home, free →
What dementia training does staff have, and is the area secured?
Non-ambulatory approval — whole home or specific rooms, and is a spot open?
How is medication handled and logged day to day?
What’s in the base monthly rate, and what’s billed separately?
Staff-to-resident ratio on day and night shifts?
How are medical emergencies handled after hours?
The first two come straight from this home’s record — a brochure won’t answer them.
Yes — Palmcrest Grand Residence is a licensed residential care home for the elderly (RCFE) in Long Beach (Los Angeles County): California license #198602069, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 262 residents. State records list 74 inspection and complaint documents since 2021; the most recent, a facility evaluation report dated July 1, 2026, appears in the inspection record on this page.
Can Palmcrest Grand Residence care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Palmcrest Grand Residence with clearances for wheelchair / non-ambulatory, dementia / memory care, hospice care, and bedridden. Clearances describe what the license permits, not day-to-day staffing — confirm current scope and availability with the home directly on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. 262 NON-AMBULATORY OF WHICH 10 MAYBE BEDRIDDEN.HOSPICE WAIVER FOR 10
How much does Palmcrest Grand Residence cost?
California's public licensing record does not include Palmcrest Grand Residence's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Los Angeles County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Palmcrest Grand Residence accept Medi-Cal or the Assisted Living Waiver?
Yes — Medi-Cal can help pay for care at Palmcrest Grand Residence through California's Assisted Living Waiver (ALW): the home appears on the Department of Health Care Services participant list checked August 9, 2026. The waiver pays for assisted-living care services — not room and board — for eligible Medi-Cal members, and each home takes a limited number of waiver residents, so ask the home about a current ALW opening.
119 of 262 beds occupied (45%) when the state visited on September 12, 2022. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Palmcrest Grand Residence?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 90 state visits and 74 dated documents since 2021 for Palmcrest Grand Residence; 25 complaint-investigation narratives are transcribed verbatim below. The most recent, dated September 12, 2022, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
Allegation the state reviewedStaff did not make snacks available to residents in care Staff did not allow residents to participate in planned activities
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 09/12/2022 around 09:00 AM Licensing Program Analyst (LPA) Jose Calderon initiated a complaint investigation to deliver the investigation findings for the allegation listed above. Today’s complaint investigation was conducted face to face with Administrator (S1). The Investigation consisted of the following: On 09/12/2022 LPA Calderon interviewed (S1) and conducted a tour of the physical plant. LPA Calderon obtained copies of Staff and Resident rosters, snack menu, activity calendar for September 2022, copy of activity director resume. On 09/09/2022 LPA Calderon attempted to interviewed W1 regarding complaint, but due to no information on W1 no interview was done. On 09/12/2022 LPA Calderon interviewed R1-R10 for complaint and on 09/12/2022 LPA Calderon interviewed S2-S5 for complaint. The investigation revealed the following: Unsubstantiated— CDSS inspection report, September 12, 2022 · control 11-AS-20220907081744
Allegation the state reviewedFacility does not follow COVID-19 protocol Facility does not allow resident to have visits Facility requires visitors to make appointments Facility does not allow resident to have phone calls Staff do not answer facility phone
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 08/29/2022, Licensing Program Analyst (LPA) Troy Agard initiated a complaint investigation to address the allegations listed above. LPA Agard met with Peggy Clark, Administrator and explained the purpose of this visit is to gather information for the complaint and deliver findings. The investigation consisted of the following: LPA Agard conducted a tour of the facility grounds. The facility is a 2-story building, that is licensed for a capacity of 262. The Memory Care Unit is located on the second floor of the second building and consists of 22 bedrooms, kitchen/dining room, a common area used for activities and a closed patio also located on the second floor. LPA interviewed staff, residents, a witness, and reviewed records. LPA Agard requested the following documents, which were received at the time of visit: 1) a copy of the staff roster, 2) a copy of the resident roster, 3) needs and services plans for R1, 4) physician report for R1, 5) Incident reports in the past 30 days, 6) a— CDSS inspection report, August 30, 2022 · control 11-AS-20220822161346
Allegation the state reviewedStaff did not notice a change in residents medical condition Staff did not seek medical attention in a timely manner Staff can not communicate effectively with residents
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 08/29/2022 around 09:00 Am Licensing Program Analyst (LPA) Jose Calderon initiated a complaint investigation to deliver the investigation findings for the allegation listed above. Today’s complaint investigation was conducted face to face with Administrator (S1). The Investigation consisted of the following: On 08/29/2022 LPA Calderon interviewed (S1) and conducted a tour of the physical plant. LPA Calderon obtained copies of Staff and Resident rosters, Needs and Service Plan, Pre-Placement Appraisal, Physicians Report for R1 and any SIR reports for R1, log in sheet, call light log and physician report for W1. On 08/23/2022 LPA Calderon interviewed W1 regarding complaint and R1 for complaint. On 08/29/2022 LPA Calderon interviewed R2-R10 for complaint on 08/29/2022 LPA Calderon interviewed S1-S4 for complaint. The investigation revealed the following: Unsubstantiated— CDSS inspection report, August 29, 2022 · control 11-AS-20220822115203
Allegation the state reviewedStaff finanically abused resident while in care.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 06/15/2022, Licensing Program Analyst (LPA) Troy Agard initiated a complaint investigation to address the allegation listed above. LPA Agard met with Peggy Clark, Administrator and explained the purpose of this visit is to gather information for the complaint and deliver findings. The investigation consisted of the following: LPA Agard conducted a tour of the facility grounds, interviewed staff, residents, a witness, and reviewed records. LPA Agard requested the following documents, which were received at the time of visit: 1) a copy of the staff roster, 2) a copy of the resident roster, 3) needs and services plans for R1, 4) physician report for R1, 5) police report, 6) bank statement with questionable transactions, 7) inventory list On 06/17/2022, LPA delivered findings. Cont. on 9099C Unsubstantiated— CDSS inspection report, June 15, 2022 · control 11-AS-20220608082926
Allegation the state reviewedFacility has roaches.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) Jose Calderon conducted an unannounced visit to the facility on 06/06/2022 at around 09:00 AM and was greeted by Assistant Administrator (S1). LPA Calderon spoke to S1 prior to entering the facility to conduct a risk assessment. LPA Calderon explained the purpose of this visit is to deliver the findings pertaining to the above-mentioned allegations. Licensing Program Analyst (LPA) Jose Calderon conducted an unannounced 10 day visit on 06/06/2022 approximately around 09:00 AM. LPA Calderon initiated an investigation for the above-mentioned allegation and conducted a face-to-face interview with Assistant Administrator (S1). On 06/03/2022 LPA Calderon interviewed W1 for complaint. On 06/06/2022 LPA Calderon requested copies of the following: 6 months of pest control records, cleaning records for facility. On 06/06/2022 LPA Calderon received cell phone video of a roach walking in the facility. On 06/06/2022 LPA Calderon interviewed S2 – S5 for complaint and— CDSS inspection report, June 6, 2022 · control 11-AS-20220602113632
Allegation the state reviewedResident was double-charged for services.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
THIS REPORT SUSPERCEDES REPORTED DATED 07/08/2021 TO UPDATE INVESTIGATION FINDINGS On 07/08/2021 around 10:00 AM Licensing Program Analyst (LPA) Jose Calderon initiated a complaint investigation to deliver the investigation findings for the allegation listed above. Today’s complaint investigation was conducted face to face with Administrator Peggy Clark. The Investigation consisted of the following: On 02/16/2021 LPM Janae Hammond and LPA Jose Calderon interviewed Administrator Lesly Figueroa(S1) and conducted a tour of the physical plant. On 3/26/2021 LPA Calderon requested copies of the following: Staff and Resident Roster, Needs and Service plan, Physician Report, medical reports for past 3 months, Medication list, SIR reports for 3 months, admission agreement, emails between POA, Ombudsman and administrator, book keepers’ records for R1. On 3/29/2021 and 07/01/2021 On 07/06/2021 LPA Calderon interviewed S1-S6. Unsubstantiated— CDSS inspection report, April 29, 2022 · control 11-AS-20210326105645
Allegation the state reviewedFacility staff member is not adequately trained. Facility staff are not adequately communicating with resident.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst/Retired Annuitant (LPA/RA: Elizabeth Ceniceros) conducted an unannounced subsequent visit to the facility at 8:00 a.m. and was greeted by Asst. Administrator (A2: Veronica Gomez); as Administrator (A1: Peggy Clark) was unavailable until 9:00 a.m. LPA/RA Ceniceros spoke to A2 prior to entering the facility to conduct a risk assessment. A2 informed LPA/RA Cenicerso that the facility has no COVID cases nor do any of the residents or staff have symptoms. LPA/RA Ceniceros explained the purpose of this visit is to deliver the findings pertaining to the above-mentioned allegation. Licensing Program Analyst (LPA) Troy Agard conducted the unannounced 10-Day visit on 02/02/22. During today’s visit, LPA/RA Ceniceros obtained a copy of the facility staff (Med Tech) training records, updated resident roster, facility staff roster & work schedule. LPA/RA toured the facility to observe the mail distribution (photos); conducted interviews with facility staff (S1-S8) at 1:00 p— CDSS inspection report, April 12, 2022 · control 11-AS-20220125115841
Allegation the state reviewedResident does not receive medication as prescribed.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst/Retired Annuitant (LPA/RA: Elizabeth Ceniceros) conducted an unannounced subsequent visit to the facility at 8:00 a.m. and was greeted by Asst. Administrator (A2: Veronica Gomez); as Administrator (A1: Peggy Clark) was unavailable at the time. LPA/RA Ceniceros spoke to A2 prior to entering the facility to conduct a risk assessment. A2 informed LPA/RA Ceniceros that the facility has no COVID cases nor do any of the residents or staff have symptoms. LPA/RA Ceniceros explained the purpose of this visit is to deliver the findings pertaining to the above-mentioned allegation. Licensing Program Analyst (LPA) Troy Agard conducted the unannounced 10-Day visit on 01/21/22. During today’s visit, LPA/RA Ceniceros obtained Incident Reports (dated 12/28/21, 12/30/21), hospital visit information (dated 12/31/21), updated resident roster, facility staff roster & work schedules. LPA/RA Ceniceros toured the facility to inspect the medication room and mail distribution; observe— CDSS inspection report, April 12, 2022 · control 11-AS-20220118164314
Allegation the state reviewedFacility did not follow quarantine procedures for COVID-19
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 02/09/2022 around 01:00 PM Licensing Program Analyst (LPA) Jose Calderon initiated a complaint investigation to deliver the investigation findings for the allegation listed above. Due to the situation surrounding the Coronavirus Disease 2019(COVID-19), and to implement mitigation measures, today’s complaint investigation was conducted face to face with Administrator Peggy Clark. The Investigation consisted of the following: On 01/12/2021 LPA Calderon interviewed Administrator(S1) and S2 conducted a tour of the physical plant. On 01/11/2022 LPA Calderon interviewed W1 for complaint. On 02/08/2022 LPA Calderon interviewed S2-S5 and on 02/09/2022 LPA Calderon interviewed R1- R5. On 02/07, 02/08, 02/09/2022 LPA Calderon noted the actions of facility regarding C19 process. The investigation revealed the following: Unsubstantiated— CDSS inspection report, February 9, 2022 · control 11-AS-20220110154428
Allegation the state reviewedFacility does not properly bathe resident Facility does not meet resident's incontinence needs
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 02/09/2022 around 02:00 PM Licensing Program Analyst (LPA) Jose Calderon initiated a complaint investigation to deliver the investigation findings for the allegation listed above. Today’s complaint investigation was conducted face to face with Administrator Peggy Clark. The Investigation consisted of the following: On 02/08/2022 LPA Jose Calderon interviewed Administrator Peggy Clark(S1) and conducted a tour of the physical plant. On 02/08/2022 LPA Calderon requested copies of the following: Staff and Resident Roster, Needs and Service plan, Physician Report, medical reports for past 3 months, Medication list, SIR reports for 3 months, admission agreement. On 02/02/2022 LPA Calderon interviewed R1 and on 02/07/2022 and 02/08/2022 LPA Calderon interviewed S1-S6. On 02/07/2022 LPA Calderon interviewed R1-R10 The investigation revealed the following: Unsubstantiated— CDSS inspection report, February 9, 2022 · control 11-AS-20220202153526
Allegation the state reviewedFacility falsified documents. Facility did not safeguard resident's personal belongings.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 02/09/2022 around 02:00 PM Licensing Program Analyst (LPA) Jose Calderon initiated a complaint investigation to deliver the investigation findings for the allegation listed above. Today’s complaint investigation was conducted face to face with Administrator Peggy Clark. The Investigation consisted of the following: On 02/08/2022 LPA Jose Calderon interviewed Administrator Peggy Clark(S1) and conducted a tour of the physical plant. On 02/08/2022 LPA Calderon requested copies of the following: Staff and Resident Roster, Needs and Service plan, Physician Report, medical reports for past 3 months, Medication list, SIR reports for 3 months, admission agreement. On 02/02/2022 LPA Calderon interviewed R1 and on 02/07/2022 and 02/08/2022 LPA Calderon interviewed S1-S6. On 02/07/2022 LPA Calderon interviewed R1-R2 The investigation revealed the following: Unsubstantiated— CDSS inspection report, February 9, 2022 · control 11-AS-20220131135256
Allegation the state reviewedFacility is not following COVID-19 guidelines Residents are not being showered timely due to lack of staff Residents are not being changed timely due to lack of staff
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Jose Calderon conducted an unannounced visit to the facility on 02/09/2022 at 01:00 PM and was greeted by Administrator (S1). LPA Calderon spoke to S1 prior to entering the facility to conduct a risk assessment. LPA Calderon explained the purpose of this visit is to deliver the findings pertaining to the above-mentioned allegations. Licensing Program Analyst (LPA) Jose Calderon conducted an unannounced 10 day visit on 02/09/2022 approximately 01:00 PM. LPA Calderon initiated an investigation for the above-mentioned allegation and conducted a face-to-face interview with Administrator (S1) on 01/11/2022. On 01/11/2022 LPA Calderon requested copies of the following: staff and residents’ roster, SIR reports (for current complaint), physician’s report, appraisal/needs and service plan, and all medical records to include any hospital records for Resident #1 and MAR for R2 – R5. On 02/08/2022 LPA Calderon interviewed S2 – S6 for complaint and on 02/09/2022 LPA— CDSS inspection report, February 9, 2022 · control 11-AS-20220111114958
Allegation the state reviewedResident's showering needs are not being met.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 02/09/2022 around 02:00 PM Licensing Program Analyst (LPA) Jose Calderon initiated a complaint investigation to deliver the investigation findings for the allegation listed above. Today’s complaint investigation was conducted face to face with Administrator Peggy Clark. The Investigation consisted of the following: On 02/08/2022 LPA Jose Calderon interviewed Administrator Peggy Clark(S1) and conducted a tour of the physical plant. On 02/08/2022 LPA Calderon requested copies of the following: Staff and Resident Roster, Needs and Service plan, Physician Report, medical reports for past 3 months, Medication list, SIR reports for 3 months, admission agreement. On 02/02/2022 LPA Calderon interviewed R1 and on 02/07/2022 and 02/08/2022 LPA Calderon interviewed S1-S6. On 02/07/2022 LPA Calderon interviewed R1-R2 The investigation revealed the following: Unsubstantiated— CDSS inspection report, February 9, 2022 · control 11-AS-20220207111944
Allegation the state reviewedStaff neglect resulting in resident developing pressure injuries while in care
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Stephanie Cifuentes conducted an unannounced subsequent complaint investigation at above facility. LPA arrived at the facility and was greeted by receptionist. LPA explained purpose of visit was to deliver findings for the allegation listed above and was allowed entry to the facility to meet with Administrator Veronica Gomez The investigation consisted of the following: On 11/5/2020 LPA spoke with administrator and was given a tour of the facility grounds. LPA saw dining room, kitchen, activity area and resident bedrooms. LPA requested the following documents: Physician’s report and other documents in association with the allegations were requested. On 2/2/2021 LPA interviewed residents 1-resident 11 (R1-R11) and staff 1-Staff 8 (S1-S8). Unsubstantiated— CDSS inspection report, January 11, 2022 · control 11-AS-20201124161136
Allegation the state reviewedStaff did not take resident to be seen by a physician Resident's dietary needs were not met Staff did not properly assist resident with their medication Staff did not attend to resident's call light in a timely manner Staff allowed resident to sleep on her own vomit Resident's responsible person was not informed of incident Facility staff prevent resident from video calling their responsible person Staff did not provide documentation to responsible person prior to increasing care fees to resident.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 10/19/2021 around 1:00 PM Licensing Program Analyst (LPA) Jose Calderon initiated a complaint investigation to deliver the investigation findings for the allegation listed above. Today’s complaint investigation was conducted face to face with Administrator Peggy Clark. The Investigation consisted of the following: On 06/21/2021 LPA Calderon interviewed Reporting Party (RP) for complaint. On 06/22/2021 LPA Calderon interviewed S1-S7 for complaint and on 07/01/2021 LPA Calderon interviewed R1-R11 for complaint. On 07/02/2021 LPA Calderon received and reviewed facility paperwork to included needs and service plan, physician report, MAR, hospital reports for complaint. LPA Calderon and Administrator (S1) and conducted a tour of the physical plant. Unsubstantiated— CDSS inspection report, October 19, 2021 · control 11-AS-20210617090804
Allegation the state reviewedStaff did not respond to communications by resident’s responsible person
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 10/19/2021 around 1:00 PM Licensing Program Analyst (LPA) Jose Calderon initiated a complaint investigation to deliver the investigation findings for the allegation listed above. Today’s complaint investigation was conducted face to face with Administrator Peggy Clark. The Investigation consisted of the following: On 06/21/2021 LPA Calderon interviewed witness for complaint. On 06/21/2021 LPA Calderon received and reviewed email paperwork from witness. On 06/22/2021 LPA Calderon interviewed S1-S7 for complaint and on 07/01/2021 LPA Calderon interviewed R2-R10 for complaint. On 07/02/2021 LPA Calderon received and reviewed needs and service plan, physician report for R1. LPA Calderon and Administrator (S1) and conducted a tour of the physical plant. The investigation revealed the following: Unsubstantiated— CDSS inspection report, October 19, 2021 · control 11-AS-20210617100756
Allegation the state reviewedResident engaged in a physical altercation with another resident resulting in bruising. Resident’s personal belongings are stolen.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 08/19/2021 around 11:00 AM Licensing Program Analyst (LPA) Jose Calderon initiated a complaint investigation to deliver the investigation findings for the allegation listed above. Today’s complaint investigation was conducted face to face with Administrator Peggy Clark. The Investigation consisted of the following: On 08/05/2021 LPA Calderon interviewed Administrator Peggy Clark(S1) and conducted a tour of the physical plant. On 8/05/2021 LPA Calderon obtained copies of Staff and Resident rosters, physicians report, needs and service plan for R1-R2. On 8/11/2021 LPA Calderon interviewed witness(W1). On 8/05/2021 LPA Calderon interviewed S2-S4 and interviewed R2- R3. On 08/11/2021 LPA Calderon called R1 who hung up on LPA. On 8/11/2021 received and reviewed R1 and R2 facility paperwork. The investigation revealed the following: Unsubstantiated— CDSS inspection report, August 19, 2021 · control 11-AS-20210729083924
Allegation the state reviewedFacility staff mismanage medications. Facility does not have adequate staffing.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 08/19/2021 around 10:00 AM Licensing Program Analyst (LPA) Jose Calderon initiated a complaint investigation to deliver the investigation findings for the allegation listed above. Today’s complaint investigation was conducted face to face with Administrator Peggy Clark. The Investigation consisted of the following: On 05/25/2021 LPA Jose Calderon interviewed Administrator Lesly Figueroa(S1) and conducted a tour of the physical plant. On 5/25/2021 LPA Calderon requested copies of the following: Staff and Resident Roster, Needs and Service plan, Physician Report, medical reports for past 3 months, Medication list, SIR reports for 3 months records for R1. On 6/07/2021 LPA Calderon interviewed S2-S6 and attempted to interview R1-R10 in the (MC) memory care unit but was unable to obtain any interviews. On 06/07/2021 received and reviewed R1 facility paperwork. Unsubstantiated— CDSS inspection report, August 19, 2021 · control 11-AS-20210519090545
Allegation the state reviewedFacility did not ensure facility was free from pests Staff did not meet resident's hygiene needs
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
On 08/19/2021 around 02:00pm Licensing Program Analyst (LPA) Jose Calderon, initiated a complaint investigation to deliver the investigation findings for the allegation listed above. today’s complaint investigation was conducted in person via face to face meeting with Peggy Clark. The Investigation consisted of the following: On 06/10/2021 LPA Calderon interviewed Administrator Lesly Figueroa(S1) and conducted a tour of the physical plant. On 6/10/2021 LPA Caldron obtained copies of Staff and Resident rosters, Resident #1’s record (Needs and Service Plan, Pre-Placement Appraisal, MARS (3 months), medical records, Physicians Report and Medication list) and pest control records for 3 months. On 6/10/2021 LPA Calderon interviewed S1 and on 6/10/2021 LPA Calderon interviewed S2-S8. On 6/10/2021 LPA Calderon interviewed R2 – R13. LPA Calderon could not interview R1 due to communication barriers. On LPA Calderon received and reviewed 2 videos taken from Witnesses on 6/5/2021 and 6/7/2021. Su— CDSS inspection report, August 19, 2021 · control 11-AS-20210609104746
Allegation the state reviewedStaff did not provide timely medical assistance. Staff did not check on the resident for several hours during the day. Staff did not contact resident representative in a timely manner. Resident assaulted another resident
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 10/08/2021 around 1:00 PM Licensing Program Analyst (LPA) Jose Calderon initiated a complaint investigation to deliver the investigation findings for the allegation listed above. Today’s complaint investigation was conducted face to face with Administrator Peggy Clark. The Investigation consisted of the following: On 06/21/2021 LPA Calderon interviewed witness for complaint. On 06/21/2021 LPA Calderon received and reviewed needs and service plan, physician report for R1. On 06/22/2021 LPA Calderon interviewed S1-S7 for complaint and on 07/01/2021 LPA Calderon interviewed R1-R10 for complaint. LPA Calderon and Administrator (S1) and conducted a tour of the physical plant. Unsubstantiated— CDSS inspection report, August 18, 2021 · control 11-AS-20210614134751
Allegation the state reviewedFacility staff did not administer resident's medication as prescribed. Facility staff did not ensure resident was using medical device as prescribed. Facility staff did not launder resident's clothing in a timely manner.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analysts (LPAs) Nicol Wesley and Nune Margaryan conducted a subequent complaint visit and met with Assistant Program Manager Peggy Clark to discuss the purpose for todays visit. Investigation consisted of the following: During todays visit, LPAs requested to review resident #1's file and to review the medication log and records. On 02/21/2020 LPA requested a copy of the resident and staff roster and interviewed Program Manager Peggy Clark, Assistant Administrator Erin Fiore and Administrator Russell Amparano. LPA Wesley also interview other parties. Regarding allegation: Facility staff did not administer resident's medication as prescribed and Facility staff did not ensure resident was using medical device as prescribed. During the interviews with the Administrator and the Assistant Administrator they advised that resident #1 was receiving their medication as prescribed since they Continued on LIC 9099C. Unsubstantiated— CDSS inspection report, August 3, 2021 · control 28-AS-20200220130538
Allegation the state reviewedBathroom leak came through the floor into a resident's room.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
On 07/08/2021 around 11:00 AM Licensing Program Analyst (LPA) Jose Calderon initiated a complaint investigation to deliver the investigation findings for the allegation listed above. Today’s complaint investigation was conducted face to face with Administrator Peggy Clark. The Investigation consisted of the following: On 04/15/2021 LPA Calderon interviewed Administrator Lesly Figueroa(S1) and conducted a tour of the physical plant. On 4/21/2021 LPA obtained copies of Staff and Resident rosters, physicians report. On 4/13/2021 LPA Calderon interviewed reporting party (RP). On 4/15/2021 LPA Calderon interviewed S2-S7 and on 4/15/2021, 04/20/2021 LPA Calderon interviewed R1- R10 for complaint. On 07/01/2021 LPA Calderon interviewed S8 for complaint Substantiated— CDSS inspection report, July 8, 2021 · control 11-AS-20210412091544
Allegation the state reviewedStaff did not provide timely medical assistance. Resident developed an infection on hand
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 07/08/2021 around 12:00 PM Licensing Program Analyst (LPA) Jose Calderon initiated a complaint investigation to deliver the investigation findings for the allegation listed above. Today’s complaint investigation was conducted face to face with Administrator Peggy Clark. The Investigation consisted of the following: On 06/15/2021 LPA Jose Calderon interviewed Administrator Peggy Clark(S1) and conducted a tour of the physical plant. On 06/15/2021 and 07/01/2021 LPA Calderon interviewed S2-S6 for complaint. On 06/14/2021 and 06/16/2021 LPA Calderon interviewed witness for complaint. On 06/15/2021 LPA Calderon interviewed R1 for complaint. On 06/15/2021 LPA Calderon requested copies of the following: Staff and Resident Roster, Needs and Service plan, Physician Report, medical reports for past 3 months, Medication list, SIR reports for 3 months and Kaiser Hospital records for R1. On 07/02/2021 received and reviewed medical paperwork for R1. Unsubstantiated— CDSS inspection report, July 8, 2021 · control 11-AS-20210614154902
Allegation the state reviewedFacility did not ensure facility was free from pests Personal Rights
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
On 06/10/2021 around 3pm Licensing Program Manger Janae Hammond and Licensing Program Analyst (LPA) Jose Calderon, LPA Jones, LPA Cifuentes, LPA Coronel and long-term ombudsman Medrano initiated a complaint investigation to deliver the investigation findings for the allegation listed above. today’s complaint investigation was conducted in person via face to face with Administrator Lesly Figueroa. The Investigation consisted of the following: On 06/10/2021 LPA Calderon interviewed Administrator Lesly Figueroa(S1) and conducted a tour of the physical plant. On 6/10/2021 LPA Caldron obtained copies of Staff and Resident rosters, Resident #1’s record (Needs and Service Plan, Pre-Placement Appraisal, MARS (3 months), medical records, Physicians Report and Medication list) and pest control records for 3 months. On 6/09/2021 LPA Calderon interviewed reporting party (R1) who confirmed she visited her mother R1 on 6/5/2021 and noted ants on R1 face and body and then granddaughter visited R1 on— CDSS inspection report, June 10, 2021 · control 11-AS-20210609104746
Allegation the state reviewedAdministrator did not keep responsible party appraised of resident care. Resident was not appropriately assessed. Facility staff failed to report an incident Staff failed to assist in the administration of medication. Staff falsified records. Facility staff failed to adhere to the admission agreement
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 04/19/2021 around 3pm Licensing Program Analyst (LPA) Jose Calderon initiated a complaint investigation to deliver the investigation findings for the allegation listed above. Due to the situation surrounding the Coronavirus Disease 2019(COVID-19), and to implement mitigation measures, today’s complaint investigation was conducted telephonically via face time with Administrator Lesly Figueroa. The Investigation consisted of the following: On 02/16/2021 LPA Calderon interviewed (S1) and conducted a tour of the physical plant. On 2/23/2021 LPA obtained copies of Staff and Resident rosters, Resident #1’s record (Needs and Service Plan, Pre-Placement Appraisal, MARS (3 months), medical records, Physicians Report and Medication list). On 2/23/2021 LPA Calderon interviewed (W1). On 2/23/2021 LPA Calderon interviewed S2 and on 3/1/2021 LPA Calderon interviewed S3-S6. On 2/26/2021 LPA Calderon reviewed 2nd round of medical records for R1. ON 03/01/2021 LPA Calderon interviewed R2 – R10 for c— CDSS inspection report, April 19, 2021 · control 11-AS-20210208123416
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 90 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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