Vista Del Mar Senior Living is a residential care home for the elderly (RCFE) in Long Beach, Los Angeles County, California — state license #197608029, licensed for 300 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It appears on the DHCS Assisted Living Waiver participant list checked August 9, 2026, so Medi-Cal may help pay for care services here. California has 109 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated July 7, 2026 — published below in full, verbatim and unscored.

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Vista Del Mar Senior Living

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Residential care home for the elderly (RCFE) · Large community, 300 residents · Long Beach, CA · Los Angeles County
LicensedWheelchairHospiceBedriddenMemory care not on file
No openings reportedBeds change hands in days ·
License #197608029, held since 2010 · read from the California state record on August 2, 2026 ·See on State Site →
3360 Magnolia Avenue · Long Beach, Los Angeles County
Phone
(562) 595-1559
from the state licensing roster · August 2, 2026
No Google listing is on file for this home.
Website
None on file
Many small homes have no website — that says nothing about the care inside.
Contact facts come from the state roster, a county Area Agency on Aging roster, the home’s Google listing, or the operator — each labelled, never blended. Operators: add or correct yours, free →
Print tour sheet →

Wheelchair / non-ambulatoryApproved for 300 residents
Dementia / memory careNot on file — ask the home
Hospice careApproved for 50 residents
Bedridden careApproved for 10 residents

“Not on file” is not a no — approvals can be bed- or room-specific, so confirm current scope with the home on a tour. Where a number is shown it is the state’s own wording for how many residents the approval covers, not how many places are open today; where none is shown, the record simply does not state one.

Specific medical needs — insulin, oxygen, a catheter, an ostomy — aren’t in the state license record; ask the home directly. A feeding tube, tracheostomy, or advanced wound care usually needs skilled nursing →

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What the state record says, word for word
LICENSED TO SERVE 300 NON-AMBULATORY RESIDENTS OF WHICH 10 MAY BE BEDRIDDEN, AGES 60 AND OVER. DEMENTIA WING W/DELAYED EGRESS. MAY RETAIN 50 HOSPICE RESIDENTS.State service designation935 - ELDERLYthe CDSS license record, verbatim · checked August 2, 2026

Since 2021, the state has visited this home 129 times and filed 109 documents. The most recent is a facility evaluation report, dated July 7, 2026.

Most recent state visit
July 15, 2026
Occupancy at the September 16, 2023 visit
239 of 300 beds

The state's published file for this home includes 25 documents with transcribed findings, dated May 28, 2021 to September 16, 2023. 25 of the 25 carry the state's recorded outcome word: “Substantiated” (3), “Unsubstantiated” (22). 25 include the transcribed allegation the state investigated, word for word.

Summary composed by computer from the 25 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.

What the state’s words mean
Substantiatedthe state found the allegation more likely true than notUnsubstantiatedinvestigated, but couldn’t be confirmed either way — not a finding of wrongdoingUnfoundedthe state concluded it was false or couldn’t have happenedType A citationthe most serious: an immediate health-or-safety risk, usually fixed on the spot or on a short deadlineType B citationless serious, with a deadline to fix
The last 36 months — 86 of 109 documentsFull record on the state’s site →
202610 state visits · 15 documents
Jul 7, 2026Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

May 26, 2026Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

May 20, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

May 12, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

May 12, 2026Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

May 1, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

May 1, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Apr 22, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Apr 22, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Apr 22, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Feb 23, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Feb 9, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Feb 9, 2026Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 27, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 7, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

202524 state visits · 29 documents
Dec 29, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Dec 29, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Dec 29, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Nov 6, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Oct 8, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Sep 26, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Sep 24, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Sep 17, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Sep 11, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Aug 22, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Aug 21, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Aug 14, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Aug 12, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Aug 6, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jul 15, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jul 15, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jul 10, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jul 3, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jul 2, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jul 2, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jul 1, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

May 30, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

May 16, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

May 16, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

May 1, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Apr 4, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Feb 20, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Feb 5, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 31, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

202427 state visits · 34 documents
Dec 31, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Dec 26, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Dec 20, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Dec 10, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Nov 22, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Nov 22, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Oct 24, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Oct 23, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Sep 12, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Sep 11, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Sep 6, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Aug 22, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jul 25, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jul 19, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jun 13, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jun 13, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jun 13, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jun 13, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jun 5, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

May 24, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

May 24, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

May 22, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

May 15, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

May 15, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Apr 11, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Apr 9, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Apr 4, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Mar 21, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Mar 19, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Mar 13, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Mar 1, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Feb 1, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Feb 1, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 2, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

20237 state visits · 8 documents
Dec 14, 2023Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Nov 17, 2023Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Nov 17, 2023Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Oct 13, 2023Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Oct 11, 2023Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Sep 16, 2023Complaint investigation reportUnsubstantiated

Allegation investigated: Resident was sexually abused while in facilities care. Facility staff neglected resident resulting in unexplained bruising.

On 9/16/23, Licensing Program Analyst (LPA) Ernand Dabuet conducted a subsequent complaint visit in order to render investigation findings. LPA met with (Andrea Perez, Marketing Director) and the purpose of the visit was explained. The investigation consisted of the following: On 3/24/23, LPA Jeremiah Randle conducted the initial visit. LPA Randle conducted a tour of the physical plant and obtained copies of the following records: Resident Roster delineating care to bedridden residents, Staff Roster of staff who use the Hoyer lift, Physicians reports of bedridden residents, emergency contact information for each bedridden resident, East/West video camera footage of hallway between rooms 112 and 123. On 3/24/23, the complaint investigation was referred to the California Department of Social Services Investigations Bureau for investigation. (Evaluation Report continues LIC 9099-C) Unsubstantiatedthe state’s words, verbatim · CDSS document, Sep 16, 2023 · control 11-AS-20230321145555
Aug 31, 2023Complaint investigation reportUnsubstantiated

Allegation investigated: Staff are not ensuring a safe and healthful environment by turning a resident timely. Facility is malodorous.

On 08/31/23 at 8:45am, Licensing Program Analyst (LPA) Lizeth Villegas conducted a subsequent complaint visit to render investigation finding. LPA met with Executive Director Janie Acosta and the purpose of today’s visit was explained. The investigation consisted of the following: On 08/09/23 LPA interviewed Executive Director Janie Acosta (ED), staff #1-9 (S1-S9) and interviewed residents # 1-10 (R1-R10). LPA obtained copies of the following for R1's; complete file, Service plan, turning log (8/1/23-8/9/23), staff and resident rosters, cleaning logs, laundry schedule, copy of Group 7 log, a copy of in-service staff training for repositioning residents (6/2/23), copy of end of life-hospice in-service training (2/17/23). The investigation revealed the following: Allegation- Staff are not ensuring a safe and healthful environment by turning a resident timely. Unsubstantiatedthe state’s words, verbatim · CDSS document, Aug 31, 2023 · control 11-AS-20230731132017
Aug 25, 2023Complaint investigation reportUnsubstantiated

Allegation investigated: Facility staff are not addressing bed bug infestation.

On 08/25/2023 Licensing Program Analyst (LPA), Antonine Richard conducted the 10 day complaint investigation visit regarding the allegation above. LPA spoke to Resident Care Director Cordis Sidonia regarding the above allegation. Later LPA was joined with Executive Director Acosta, Janie. The investigation consisted of the following: LPA Richard toured the facility grounds with Resident Care Director Sidonia and Executive Director Acosta. LPA toured the residents' bedrooms R301, R302, R303, R304, R321, and spoke to the residents regarding the allegations. LPA requested resident R1-R2 records. Residents roster, Staff roster. Service agreement, invoices and bed bug treatment from the last two months. In regards to the allegation Facility staff are not addressing bed bug infestation, based on records reviewed, observation, interviews conducted and information gathered there has not been a bed bugs infestation for over a year now in resident R1. LPA Richard, Resident Care Director Cordis,the state’s words, verbatim · CDSS document, Aug 25, 2023 · control 11-AS-20230823125050
Beside homes the same size
Type A citations6typical 1
Type B citations14typical 1
Substantiated complaints18typical 2
Total complaints97typical 7
State visits on file129typical 19
“Typical” is the statewide median across the 1,244 licensed larger communities (16+ beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this license since 2010.
Year-by-year trend
YearVisitsDocumentsSubstantiated20261015020252429020242734020231417120225612021691
An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record.Operate this home? Respond to or correct any document here, free. Respond or correct →

See an error in these counts? Report it — free →

≈ $5,000–$7,500 /mo
our estimate — Los Angeles County band, market research June 2026; not this home’s quoted price
$3,500 · statewide low$9,000 · statewide high
California’s public record holds no per-home price, so we never invent one. Ask the home for its rate sheet, or
Ways families pay here
Private pay — ask what the base rate includes and what’s billed separately.SSI/SSP — California’s board-and-care payment standard is $1,626.07/mo (2026): $1,444.07 to the home, $182 stays with the resident.Medi-Cal ALW — this home is on the DHCS waiver list (checked August 9, 2026). Details →

Free for families · We never sell your information · Homes never pay to appear, and rankings are never affected by fees.

Cost range look wrong? Report it — free →Medi-Cal waiver fact wrong? Report it — free →

Non-ambulatory approval — whole home or specific rooms, and is a spot open?
Ask how the 2023 complaint investigation report was corrected — what changed?
How is medication handled and logged day to day?
What’s in the base monthly rate, and what’s billed separately?
Staff-to-resident ratio on day and night shifts?
How are medical emergencies handled after hours?

The first two come straight from this home’s record — a brochure won’t answer them.

Operate this home? This page is generated from CDSS public records — respond or correct it, free.
Claim your home → · See something wrong? → · How we source every fact →
Call (562) 595-1559

Is Vista Del Mar Senior Living licensed?

Yes — Vista Del Mar Senior Living is a licensed residential care home for the elderly (RCFE) in Long Beach (Los Angeles County): California license #197608029, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 300 residents. State records list 109 inspection and complaint documents since 2021; the most recent, a facility evaluation report dated July 7, 2026, appears in the inspection record on this page.

Can Vista Del Mar Senior Living care for dementia, hospice, bedridden, or non-ambulatory residents?

From the CDSS license record, checked August 2, 2026.

The CDSS license record checked August 2, 2026 lists Vista Del Mar Senior Living with clearances for wheelchair / non-ambulatory, hospice care, and bedridden; it does not list dementia / memory care. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.

Wheelchair / non-ambulatoryDementia / memory careHospice careBedridden

From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.

What the state record says, word for word
Verbatim, from the CDSS license recordLICENSED TO SERVE 300 NON-AMBULATORY RESIDENTS OF WHICH 10 MAY BE BEDRIDDEN, AGES 60 AND OVER. DEMENTIA WING W/DELAYED EGRESS. MAY RETAIN 50 HOSPICE RESIDENTS.

How much does Vista Del Mar Senior Living cost?

California's public licensing record does not include Vista Del Mar Senior Living's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Los Angeles County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.

Does Vista Del Mar Senior Living accept Medi-Cal or the Assisted Living Waiver?

Yes — Medi-Cal can help pay for care at Vista Del Mar Senior Living through California's Assisted Living Waiver (ALW): the home appears on the Department of Health Care Services participant list checked August 9, 2026. The waiver pays for assisted-living care services — not room and board — for eligible Medi-Cal members, and each home takes a limited number of waiver residents, so ask the home about a current ALW opening.

Medi-Cal / ALW homes in Los Angeles County →Assisted living on Medi-Cal in California →See the DHCS list →

How full it was at the last state visit

239 of 300 beds occupied (80%) when the state visited on September 16, 2023. Availability changes constantly — confirm a current opening with the home.

What do state inspections show for Vista Del Mar Senior Living?

Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.

The CDSS state record checked August 2, 2026 lists 129 state visits and 109 dated documents since 2021 for Vista Del Mar Senior Living; 25 complaint-investigation narratives are transcribed verbatim below. The most recent, dated September 16, 2023, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.

Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.

25 transcribed reports on file

2023

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedResident was sexually abused while in facilities care. Facility staff neglected resident resulting in unexplained bruising.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 9/16/23, Licensing Program Analyst (LPA) Ernand Dabuet conducted a subsequent complaint visit in order to render investigation findings. LPA met with (Andrea Perez, Marketing Director) and the purpose of the visit was explained. The investigation consisted of the following: On 3/24/23, LPA Jeremiah Randle conducted the initial visit. LPA Randle conducted a tour of the physical plant and obtained copies of the following records: Resident Roster delineating care to bedridden residents, Staff Roster of staff who use the Hoyer lift, Physicians reports of bedridden residents, emergency contact information for each bedridden resident, East/West video camera footage of hallway between rooms 112 and 123. On 3/24/23, the complaint investigation was referred to the California Department of Social Services Investigations Bureau for investigation. (Evaluation Report continues LIC 9099-C) Unsubstantiated— CDSS inspection report, September 16, 2023 · control 11-AS-20230321145555
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff are not ensuring a safe and healthful environment by turning a resident timely. Facility is malodorous.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 08/31/23 at 8:45am, Licensing Program Analyst (LPA) Lizeth Villegas conducted a subsequent complaint visit to render investigation finding. LPA met with Executive Director Janie Acosta and the purpose of today’s visit was explained. The investigation consisted of the following: On 08/09/23 LPA interviewed Executive Director Janie Acosta (ED), staff #1-9 (S1-S9) and interviewed residents # 1-10 (R1-R10). LPA obtained copies of the following for R1's; complete file, Service plan, turning log (8/1/23-8/9/23), staff and resident rosters, cleaning logs, laundry schedule, copy of Group 7 log, a copy of in-service staff training for repositioning residents (6/2/23), copy of end of life-hospice in-service training (2/17/23). The investigation revealed the following: Allegation- Staff are not ensuring a safe and healthful environment by turning a resident timely. Unsubstantiated— CDSS inspection report, August 31, 2023 · control 11-AS-20230731132017
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedFacility staff are not addressing bed bug infestation.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 08/25/2023 Licensing Program Analyst (LPA), Antonine Richard conducted the 10 day complaint investigation visit regarding the allegation above. LPA spoke to Resident Care Director Cordis Sidonia regarding the above allegation. Later LPA was joined with Executive Director Acosta, Janie. The investigation consisted of the following: LPA Richard toured the facility grounds with Resident Care Director Sidonia and Executive Director Acosta. LPA toured the residents' bedrooms R301, R302, R303, R304, R321, and spoke to the residents regarding the allegations. LPA requested resident R1-R2 records. Residents roster, Staff roster. Service agreement, invoices and bed bug treatment from the last two months. In regards to the allegation Facility staff are not addressing bed bug infestation, based on records reviewed, observation, interviews conducted and information gathered there has not been a bed bugs infestation for over a year now in resident R1. LPA Richard, Resident Care Director Cordis,— CDSS inspection report, August 25, 2023 · control 11-AS-20230823125050
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedFacility staff did not take residents to scheduled medical appointments.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
The Investigation Consisted Of The Following On 7/06/2023, Licensing Program Analyst (LPA) Jeremiah Randle, conducted a complaint investigation visit to deliver complaint findings to the above-named facility for the allegation listed above. LPA was met by Janie Acosta Executive Director (S1). The LPA explained to (S1) the purpose of the visit. The investigation consisted of the following: LPA conducted interviews with (3) staff members, and interviewed (5) residents, resident R1 is deceased as of 12/17/22. The LPA also reviewed the following documents provided by Janie Acosta Executive Director (S1): Staff roster, Client roster, transportation schedule, Residence and Care Agreement, Incident Report from 12/22/22, Needs and Services Plan, and Physician Report for Resident R1. Unsubstantiated— CDSS inspection report, July 6, 2023 · control 11-AS-20221123145630
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedRESIDENT SUSTAINED MULTIPLE INJURIES WHILE IN CARE
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 05/03/2023 around 09:00 AM Licensing Program Analyst (LPA) Jose Calderon initiated a complaint investigation to deliver the investigation findings for the allegation listed above. LPA Calderon met with Administrator Janie Acosta and the purpose of the visit was explained. It is alleged that Facility staff are not properly trained. During this investigation, LPA Calderon interviewed R2-R12, A1, S1-S5. These interviews were conducted on 12/13/2021 and 03/30/2023. On 12/13/2021 LPA Calderon obtained copies of Staff and Resident rosters, Resident #1’s record (Needs and Service Plan, Pre-Placement Appraisal, Medical Administration Records (MARS), Physicians Report, vehicle maintenance, driver 1 driving records. The investigation revealed the following: Unsubstantiated— CDSS inspection report, May 3, 2023 · control 11-AS-20211207093606
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedResident sustained pressure ulcers while in care Staff did not change residents soiled diaper in a timely manner Unlawful eviction
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 5/1/22023, Licensing Program Analyst (LPA) Martessa Brown conducted a subsequent visit in order to render investigation findings for the above allegation. LPA Brown met with the facility administrator Janie Aosta-Administrator the purpose of the visit was explained. The investigation consisted of the following: On 8/7/2020, Licensing Program Analyst (LPA’s) Martessa Brown and Janae Hammond conducted a 10-day complaint tele-visit and met the Administrator Brad Dehann. LPA requested the following documentations: Staff and Resident Roster, admission agreement, residents (R1’s) file: Emergency Identification, Physicians Report, Needs and Service, Incontinent care plan, Medication records for the last 6 months, hospital records, staff training records and recent incident reports. The complaint was referred to Community Care Licensing Investigations Branch and assigned to Special Investigator Denis Seng. Investigator interviewed 2 witnesses, Residents R1-R3, Administrator Brad Dehann and— CDSS inspection report, May 1, 2023 · control 11-AS-20200805114021
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedFacility staff did not safeguard resident's medications Facility staff did not give resident's medication as prescribed Facility elevator does not operate properly Facility elevator permit expired
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 04/26/2023 around 09:00 am Licensing Program Analyst (LPA) Jose Calderon initiated a complaint investigation to deliver the investigation findings for the allegation listed above. LPA met with Administrator Janie Acosta and the purpose of the visit was explained. The investigation revealed the following: Allegation 1: Facility staff did not safeguard residents’ medications. It is alleged that facility staff did not safeguard residents’ medications. During this investigation, LPA Calderon interviewed R1-R7, A1, S2-S6, W1-W3. These interviews were conducted on 3/13/2023, 3/15/2023 and 04/26/2015. LPA Calderon obtained copies of Staff and Resident rosters, Resident #1’s record (Needs and Service Plan, Pre-Placement Appraisal, Medication administration records (MARS), Physicians Report for R1 and elevator service records. Unsubstantiated— CDSS inspection report, April 26, 2023 · control 11-AS-20230310124102
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedFacility etaff failed to feed resident. Facility not supervising resident while in care. Facility staff failed to clean residents linens. Facility staff lock resident in room.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
This report supersedes the report dated 04/13/2023 for clarifying the circumstances for the allegations. Although this report supersedes the previous report the complaint investigation findings remain the same: Unsubstantiated Licensing Program Analyst (LPA) Jose Calderon conducted an unannounced visit to the Vista Del Mar Senior Living facility on 04/13/2023 and was greeted by Administrator Janie Acosta (A1). LPA Calderon spoke to A1 prior to entering the facility to conduct a risk assessment. LPA Calderon explained the purpose of this visit is to deliver the findings pertaining to the above-mentioned allegation. During this investigation Licensing Program Analyst (LPA) Jose Calderon conducted an unannounced 10-day visit on 11/14/2022. LPA Calderon interviewed A1, W2, S2-S7, R1-R10. These interviews were conducted on 11/09/2022, 11/14/2022 and on 04/13/2023. On 11/09/2022 LPA Calderon interviewed W1-W2 for complaint. On 11/15/2022 LPA Calderon requested copies of the following: Staff— CDSS inspection report, April 13, 2023 · control 11-AS-20221107084404
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedFacility staff did not safeguard resident's personal belongings
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
This report supersedes the report generated on 04/23/2023 for clarifying the circumstances for the allegation. Although this report supersedes the previous report complaint investigation findings remain the same: Substantiated Licensing Program Analyst (LPA) Jose Calderon conducted an unannounced visit to the Vista Del Mar Senior Living facility on 04/13/2023 and was greeted by Administrator Janie Acosta (A1). LPA Calderon spoke to A1 prior to entering the facility to conduct a risk assessment. LPA Calderon explained the purpose of this visit is to deliver the findings pertaining to the above-mentioned allegation. During the investigation, Licensing Program Analyst (LPA) Jose Calderon interviewed A1, S2-S4, R1-R7. These interviews were conducted on 04/12/2023. On 04/12/2023 LPA Calderon requested copies of the following: Staff and Resident rosters, Needs and Service Plan, Physician Report, Medication Administration Record (MAR), Medication Release Form for R1. Substantiated— CDSS inspection report, April 13, 2023 · control 11-AS-20230411163806
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedFacility does not ensure residents are served food that is of good quality Staff do not ensure residents special dietary needs are being met Staff yell at residents Staff do not speak to residents in an appropriate manner
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Ana Soto conducted a subsequent complaint investigation to deliver findings and decisions for the allegation listed above. Today’s complaint investigation was conducted with Sidonia Cordis, Resident of Care Services Director. The investigation consisted of following: Interviews and Record reviews. On 02/22/23, LPA Soto conducted interview with the Executive Director. The LPA also requested copies of the following documents: Resident Roster, Staff Roster, File for R#1, R#2, & R#3 - (Dietary restrictions, Pre-Appraisals, Physician's Report, Admission Agreement, Needs and Service Plan.) Menu, and Sample of moving in notification. On 04/06/23, LPA Soto interviewed S#2 - S#18, and R#1 - R#10. LPA toured the dining area and kitchen. Observed residents having lunch in the dining room. Observed the special diet board for residents in the kitchen. LPA also took pictures of the food being prepared and served for lunch. LPA also requested copies of the following do— CDSS inspection report, April 8, 2023 · control 11-AS-20230213121645
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedFacility did not provide responsible party with residents records as requested.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
This amended report supersedes report dated 04/08/23. Licensing Program Analyst (LPA) Ana Soto conducted a subsequent complaint investigation to deliver findings and decisions for the allegation listed above. Today’s complaint investigation was conducted with Janie Acosta, Executive Director. The investigation consisted of following: Interviews and Record reviews. LPA Soto conducted interview with the Executive Director. The LPA also requested copies of the following documents: On 04/06/23, LPA Soto conducted interviews with S#1 - Executive Director, S#2 - S#18, and R#1 - R#10. The LPA also requested copies of the following documents on 04/06/23: Copy of R#1 file - (Face Sheet, Dietary restrictions, Pre-Appraisals, Physician's Report, Hospital/ER visits, request from Attorney requesting file R#1(Dated 03/29/23), POA (dated 03/07/20,) copy of record release from facility for R#1 file(Dated – 3/31/23,) Copy of request for file from Witness #1 (Dated 03/24/23.) Unsubstantiated— CDSS inspection report, April 8, 2023 · control 11-AS-20230327134551
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff did not properly assess residents needs for care Staff did not prevent residents from pushing each other Staff are not providing a comfortable environment for resident
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Pamela Bunker conducted an unannounced complaint visit on Wednesday, February 08, 2023. Upon arrival at the facility. LPA Bunker called the facility via telephone and conducted a Risk Assessment. Based on the assessment, the facility is cleared of COVID-19 infection. LPA Bunker met with Executive Director Janie Acosta. LPA Bunker explained the purpose of today's visit. The investigation consisted of the following: During the course of the investigation on 09/20/2022 and 02/08/2023, LPA Bunker interviewed staff 1-4 (S1-S4) and residents 1-23 (R1-R23). LPA Bunker asked questions relevant to the nature of the complaint. S1-S4 and R1-R23 all stated staff properly assess residents' needs for care, staff prevents residents from pushing each other, and staff is providing a comfortable environment for residents. See continued LIC9099-C page 2 Unsubstantiated— CDSS inspection report, February 8, 2023 · control 11-AS-20220914141831

2022

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedUnqualified staff administered medications to residents. Facility had scabies outbreak. Facility had rignworm outbreak. Facility has roaches. Facility has bed Bugs. Food is not of the quality necessary to meet the needs of the residents. Facility is not clean.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 11/3/22, Licensing Program Analysts (LPA) Martessa Brown conducted a subsequent visit unannounced complaint visit in order to render investigation findings. LPA Brown called and spoke to front desk and conducted a risk assessment before entering and there are no Covid-19 cases. LPA was greeted by Reggie Jones and explained the purpose of today's visit regarding the above allegations. The investigation consisted of the following: LPA conducted interviews with the Administrator, (8) staff and (9) clients. A review of the current staff and resident roster, staff service records, incident reports and other pertinent records was reviewed. A tour of the physical plant was conducted on 3/9/2021 and 8/4/22. Investigation revealed the following: Allegation: Unqualified staff administered medications to residents. Next page Unsubstantiated— CDSS inspection report, November 3, 2022 · control 11-AS-20210301103601
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff refused to take resident back into care
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 04/19/2022 around 09:00 am Licensing Program Analyst (LPA) Jose Calderon initiated a complaint investigation to deliver the investigation findings for the allegation listed above. Today’s complaint investigation was conducted face to face with Administrator Reggie Jones. The Investigation consisted of the following: On 04/19/2022 LPA Calderon interviewed Administrator S1 and conducted a tour of the physical plant. LPA Calderon obtained copies of Staff and Resident rosters, Resident #1’s record (Needs and Service Plan, Pre-Placement Appraisal, LA Downtown Medical Center medical records, Physicians Report for R1. On 04/19/2022 LPA Calderon interviewed staff S2-S4 regarding complaint and on 04/19/2022 LPA Calderon interviewed R2-R10 for complaint. On 04/19/2022 LPA Calderon interviewed W2 for complaint and on 04/19/2022 LPA Calderon left 3 messages to interview W1 for complaint. Unsubstantiated— CDSS inspection report, April 19, 2022 · control 11-AS-20220415125015
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedResident sustained a fracture while in care Facility failed seek timely medical attention Facility has insects
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) Ana Soto conducted a subsequent complaint investigation to deliver findings and decisions for the allegations listed above. Today’s complaint investigation was conducted with James Bender, the facility Vice President. The investigation consisted of following: Interviews and Record reviews. IB investigator Dennis Douglas investigated for allegations 1 & 2. On 02/15/20, LPA Soto interviewed via telephone Executive Director Brad Dehaan for allegation 3. LPA Soto received the following documents on 12/15/20: Resident Roster, Staff Schedule, Face sheet (ID/Emergency contact), Physician’s Report, Admissions Agreement, and Pre-Appraisal. Substantiated— CDSS inspection report, April 18, 2022 · control 11-AS-20201214150519
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedFacility is not following COVID protocol
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 02/23/2022 around 1pm Licensing Program Analyst (LPA) Jose Calderon initiated a complaint investigation to deliver the investigation findings for the allegation listed above, today’s complaint investigation was conducted face to face with Administrator Reggie Jones. The Investigation consisted of the following: On 02/23/2022 LPA Calderon interviewed witness 1 for complaint. On 01/12/2022 LPA Calderon interviewed Administrator S1 and conducted a tour of the physical plant. On 02/23/2022 LPA Calderon obtained copies of Staff and Resident rosters, deep cleaning records and disinfection records for the facility. On 01/12/2022 LPA Calderon interviewed S2-S4. On 02/23/2022 LPA Calderon interviewed R1-R10 for complaint. The investigation revealed the following: Unsubstantiated— CDSS inspection report, February 23, 2022 · control 11-AS-20220111140048
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedFacility is not allowing resident to have visitors. Resident is being neglected while in care.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 02/23/2022 around 9am Licensing Program Analyst (LPA) Jose Calderon initiated a complaint investigation to deliver the investigation findings for the allegation listed above, today’s complaint investigation was conducted face to face with Administrator Reggie Jones. The Investigation consisted of the following: On 02/15/2022 LPA Calderon interviewed witness 3 for complaint. On 02/23/2022 LPA Calderon interviewed Administrator S1 and conducted a tour of the physical plant. LPA Calderon obtained copies of Staff and Resident rosters, Resident #1’s record (Needs and Service Plan, Pre-Placement Appraisal, MARS (3 months), Physicians Report. On 02/23/2022 LPA Calderon interviewed S2-S6. On 02/23/2022 LPA Calderon interviewed witness 1 – 2. On 02/23/2022 LPA Calderon interviewed R1 for complaint. On 02/23/2022 LPA Calderon reviewed Needs and Services Plan, Physician Report, prior admission report from prior facility, hospital records, power of attorney and email from POA and facility all f— CDSS inspection report, February 23, 2022 · control 11-AS-20220214121625

2021

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedResident requires a higher level of care. Resident left in a soaked diaper and urine saturated dressing.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 12/01/21, Licensing Program Analyst (LPA) Ernand Dabuet conducted an unannounced subsequent complaint visit at this facility, LPA was greeted by Assistant Administrator Reginal Jones. LPA explained the purpose of today's inspection visit was to complete the complaint investigation. The investigation consisted of the following: An interview with the administrator, staff #2-#8 (S2-S8), resident #1-R11 (R1-R11), witness #1 (W1). A review of service records, medical records, photographs, and other pertinent documents was reviewed. A collateral visit at Asahi Residential Care and a tour of the facility on 06/02/21 and 11/30/21. Evaluation Report continues on LIC 9099-C Unsubstantiated— CDSS inspection report, December 1, 2021 · control 11-AS-20201210140829
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff are not meeting residents dietary needs
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 09/15/2021 around 12:00 pm Licensing Program Analyst (LPA) Jose Calderon initiated a complaint investigation to deliver the investigation findings for the allegation listed above. Today’s complaint investigation was conducted face to face with Administrator Reggie Jones. The Investigation consisted of the following: On 08/20/2021 LPA Calderon reviewed all complaint notes. On 08/26/2021 LPA Calderon interviewed Administrator Reggie Jones and conducted a tour of the physical plant. LPA Calderon obtained copies of Staff and Resident rosters, Resident #1’s record Needs and Service Plan, Pre-Placement Appraisal, Physicians Report. On 08/26/2021 LPA Calderon interviewed staff S2-S3 regarding complaint and on 08/26/2021 LPA Calderon interviewed R1-R5 for complaint. Finally, LPA Calderon interviewed S4 for complaint The investigation revealed the following: Unsubstantiated— CDSS inspection report, September 20, 2021 · control 11-AS-20210819151330
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedFacility has bed bugs Facility did not report an unusual incident
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
On 09/20/2021 around 11:00 am Licensing Program Analyst (LPA) Jose Calderon initiated a complaint investigation to deliver the investigation findings for the allegation listed above. Today’s complaint investigation was conducted face to face with Licensee James Bender. The Investigation consisted of the following: On 9/20/2021 LPA Calderon interviewed reporting party. On 09/20/2021 LPA Calderon interviewed Licensee James Bender and conducted a tour of the physical plant. LPA Calderon obtained copies of Staff and Resident rosters, R1-R2 record (Needs and Service Plan, Pre-Placement Appraisal, MARS (3 months), Dermatology medical records, Physicians Report and Medication list) and housekeepers training documentation and cleaning procedures, plus VA hospital records. On 09/20/2021 LPA Calderon interviewed staff S2-S4 regarding complaint and on 09/20/2021 LPA Calderon interviewed R1-R5 for complaint. The investigation revealed the following: Substantiated— CDSS inspection report, September 20, 2021 · control 11-AS-20210914155451
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedResident sustained multiple pressure injuries while in care. Resident sustained multiple falls while in care. Staff did not give resident medication as prescribed. Resident was severely dehydrated. Staff did not ensure resident was fed. Staff did not notify authorized representative of resident's change of health. Staff did not safeguard resident's personal belongings.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 08/19/2021 around 1pm Licensing Program Analyst (LPA) Jose Calderon initiated a complaint investigation to deliver the investigation findings for the allegation listed above. Today’s complaint investigation was conducted face to face with Administrator James Bender. The Investigation consisted of the following: On 02/10/2021 LPA Calderon interviewed S1-S4 and conducted a tour of the physical plant. LPA Calderon obtained copies of Staff and Resident rosters, Needs and Service Plan, Pre-Placement Appraisal, MARS (3 months), Dermatology medical records, Physicians Report and Medication list for R1. On 02/11/2021 LPA Calderon interviewed (W1). On 02/11/2021 LPA Calderon interviewed W2. On 02/19/2021 LPA Calderon interviewed Residents R2 – R11. IB interviewed S1 on 02/24/2021, RN W1 on 03/01/2021, S2-S4 on 04/16/2021. IB reviewed medical records on 02/21/2021 and LPA Calderon reviewed all facility paperwork on 04/27/2021 The investigation revealed the following: Unsubstantiated— CDSS inspection report, August 19, 2021 · control 11-AS-20210126160314
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedResident sustained serious injury while in care resulting in hospitalization. Resident sustained many unwitnessed falls while in care. Resident has mulitple unexplained scab wounds.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 08/18/2021 around 02:00 pm Licensing Program Analyst (LPA) Jose Calderon initiated a complaint investigation to deliver the investigation findings for the allegation listed above. Today’s complaint investigation was conducted face to face with Administrator James Bender. The Investigation consisted of the following: LPA Calderon conducted a tour of the physical plant. LPA obtained copies of Staff and Resident rosters, Resident #1’s record (Needs and Service Plan, Pre-Placement Appraisal, MARS (3 months), Dermatology medical records, Physicians Report and Medication list) On 02/08/2021 LPA Calderon submitted facility records and client records and initial investigation report to the Department Investigation Branch (IB). On 02/11/2021 IB Investigator Lorraine Patterson conducted record reviews on the facility records, client records and initial investigation report submitted by LPA. On 05/11/2021 IB interviewed (W1). On 05/07/2021 IB interviewed (C3), On 5/17/2021 IB Investigator inte— CDSS inspection report, August 19, 2021 · control 11-AS-20210209153410
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedLack of supervision resulting in resident being physically assaulted by another resident in care. Facility did not seek medical attention in a timely manner.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 07/29/2021 around 10:00 am Licensing Program Analyst (LPA) Jose Calderon initiated a complaint investigation to deliver the investigation findings for the allegation listed above. LPA Calderon met with Administrator Brad DeHaan, Administrator and the purpose of the visit was explained. The Investigation consisted of the following: On 07/23/2021 LPA Calderon interviewed witness for the complaint. On 07/23/2021 LPA Calderon interviewed Administrator Brad DeHaan and conducted a tour of the physical plant. LPA Calderon obtained copies of Staff and Resident rosters, Resident 1 &2, Physicians Report, copy of Torrance Memorial Hospital Notes, SIR report on incident and viewed facility video or altercation. On 07/26/2021 LPA Calderon interviewed staff S1 regarding complaint and on 07/26/2021 LPA Calderon interviewed R1-R4 for complaint. On 07/27/2021 LPA Calderon interviewed S2-S3 for complaint. The investigation revealed the following: Unsubstantiated— CDSS inspection report, July 29, 2021 · control 11-AS-20210722163038
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedResident wasn’t provided medical care in a timely manner
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 07/26/2021 around 10:00 am Licensing Program Analyst (LPA) Jose Calderon initiated a complaint investigation to deliver the investigation findings for the allegation listed above. LPA Calderon met with Administrator Brad DeHaan, Administrator and the purpose of the visit was explained. The Investigation consisted of the following: On 07/13/2021 LPA Calderon interviewed witness for the complaint. On 07/22/2021 LPA Calderon interviewed Administrator Brad DeHaan and conducted a tour of the physical plant. LPA Calderon obtained copies of Staff and Resident rosters, Resident #1’s record (Needs and Service Plan, Physicians Report and pest control documentation for the facility. On 07/22/2021 LPA Calderon interviewed staff S1-S6 regarding complaint and on 07/22/2021 LPA Calderon interviewed R1-R3 for complaint. On 07/23/2021 LPA Calderon interviewed facility doctor for complaint. The investigation revealed the following: Unsubstantiated— CDSS inspection report, July 26, 2021 · control 11-AS-20210713143552
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedLicensee did not bathe resident\ Licensee did not groom resident
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 05/24/2021 around 1pm Licensing Program Analyst (LPA) Jose Calderon initiated a complaint investigation to deliver the investigation findings for the allegation listed above. LPA met with Brad DeHaan, Administrator and the purpose of the visit was explained. The Investigation consisted of the following: On 05/18/2021 LPA Calderon interviewed Administrator Brad DeHaan and conducted a tour of the physical plant. LPA Calderon obtained copies of Staff and Resident rosters, Resident #1’s record (Needs and Service Plan, Pre-Placement Appraisal, MARS (3 months), Dermatology medical records, Physicians Report and Medication list) and housekeepers training documentation and cleaning procedures. On 05/18/2021 LPA Calderon interviewed staff S2-S8 regarding complaint and on 05/18/2021 LPA Calderon interviewed R1-R10 for complaint. The investigation revealed the following: Unsubstantiated— CDSS inspection report, May 28, 2021 · control 11-AS-20210323090543

Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.

What the state has logged

California has logged 129 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.

Type A citations
6
typical for this size: 1
Type B citations
14
typical for this size: 1
Substantiated complaints
18
typical for this size: 2
Total complaints
97
typical for this size: 7
State visits on file
129
typical for this size: 19
See the full inspection record on the state's site →
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